Minster Care Group in Lanarkshire | 1 Care Home

Review of
Carnbroe Care Centre
from Ken M (Son of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

I have always found the staff to be very helpful and pleasant at all times. The staff take excellent care of my mum, whom can be very difficult at times, the care staff do a terrific job, as do the entertainment staff who always put something on for the residents. Thanks to all of them.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Many thanks for your kind words. We are always delighted to hear when a person is happy with their loved ones care.

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Review of
Carnbroe Care Centre
from D S (Grandson of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My gran has been in this care home for about 10 months now, I cannot fault the staff for anything. The place is always clean and up to standard. The staff in the Rannoch Unit always make things easier for the family visiting and make you welcome each time you arrive. If anything happens, they always

phone to keep you updated with everything. We as a family couldn't have picked a better facility for my gran to stay long term. Would just like to thank all the staff. You're doing a great. While my experience has been pleasant, I have noticed that the staff here in this unit are completely understaffed and overworked.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you for your kind words. I am pleased to hear you are happy with your loved ones care. Staffing in care homes has always been a difficult matter and our staffing levels are based on the dependency level of each service user. In addition, we have hired an extra person for during the day who will go where the need is and we also have the support from our 3 activity organisers as well as nursing and occupational therapy students. They are not counted in our staffing levels but are there to provide enrichment.

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Review of
Carnbroe Care Centre
from B A (Grandson of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My gran was admitted into the Rannoch Unit within Carnbroe Care Home around 10 months now. I visit near enough every day and can honestly say the staff here provide excellent care not only for my gran but also the family. The staff show daily that they do actually care for their residents and don't

treat them as simply just their job. We are always made to feel welcome and the place is always spotless and tidy. I was initially concerned about my gran going into a care home but the actions of the staff here have more than reassured me, not only of the first-class care she gets but also that she's safe. My only complaint would be to ask for extra staff to help out the already exhausted staff working within the Rannoch unit. They are on their knees asking for extra hands which seems to keep falling on deaf ears. I would like to thank each and every member of staff for their support throughout this whole experience.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you for your kind words. It means a lot to us that you are happy with your loved ones care. With regards to staffing, we do listen to our staff and we calculate staff required based on the service users dependencies which are published monthly. We are consistently above the average care hours for that unit. In addition we have also hired an extra staff member per day who can float where required. This is also supported by our 3 activity coordinators, we also have nursing students, occupational therapy students who are not counted in our numbers but help enrich the lives of the service users.

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Review of
Carnbroe Care Centre
from Louise L (Daughter of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

Our mum was in the Lomond Unit as a respite resident for several weeks. The individual staff members caring for her, particularly the unit manager, were exceptional in their care and communication. The environment was very clean and the bedroom was in very good condition. Public areas were constantly

cleaned and I felt confident infection control was as robust as it can be in these circumstances. We felt well supported as a family and reassured Mum was being looked after exactly the way we'd hoped for. We would have been happy for her to stay there, probably in another unit more suited to her stage of dementia, however, we were able to secure a companion room for her with our dad in another local home. Activities appeared plentiful and varied and the other residents seemed happy and content. Management was visible and approachable. Thank you to all involved.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words. It means a lot to us that you were happy with your mum's care.

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Review of
Carnbroe Care Centre
from N S (Wife of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

Carnbroe Care Home is excellent the staff are caring and kind and I know my husband is well taken care of. The ethos is friendly and welcoming. He has developed a great bond with the staff and this is a comfort to the family, knowing he has people around him all the time and he is happy in this new

world that dementia has taken him to. I thank them for their professionalism and dedication.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words. It means a lot to us when someone is happy with their loved ones care.

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Review of
Carnbroe Care Centre
from P B (Granddaughter of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience

My gran has been in this care home for fifteen months now, I cannot fault the staff for anything. They have been great since the day she arrived and she settled in amazingly due to the gratefulness and kindness of the staff in the unit. The place is always clean and up to standard. The staff in the

Lomond Unit always make things easier for the family visiting and make you welcome each time you arrive. If anything happens, e.g. a doctor needs to be called in or they are not well, injured or anything, they involve the family. They always phone to keep you updated with everything. We as a family couldn’t have picked a better facility for my gran to stay long term. Would just like to thank all the staff. You’re doing a great job.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind review. It means a lot to us when a family is happy with their loved one's care.

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Review of
Carnbroe Care Centre
from Georgina W (Daughter of Resident) published on 13 July 2023

Submitted via Website • Report

Overall Experience

Mum was admitted in August last year. Myself and my sister struggled with this decision but our hands were tied. At first, it was a daunting experience visiting and meeting other residents and understanding every single resident's own needs! I can honestly say that every single member of staff, from

the cleaners, cooks, carers to management, helped with her transition and our journey in looking after my mum while in their care. Mum passed away this year on 5th June and the way we were looked after while staying/sleeping by her side was phenomenal. My only complaint would be to ask for extra staff to help out the already exhausted staff working within the Katrine unit. They are on their knees asking for extra hands which seems to keep falling on deaf ears. I would like to thank each and every member of staff for their support throughout this whole experience. Miss you all.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Hi, thank you so much for your kind review.
Our dependencies are constantly reviewed to ensure we have enough staff.

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Review of
Carnbroe Care Centre
from C Q (Wife of Resident) published on 3 July 2023

Submitted via Website • Report

Overall Experience

I am happy with the care that my husband receives. His needs are met and staff are considerate when dealing with him. He is well fed and his personal care is good. I find the staff welcoming and if there is a problem they will look into it. I am kept up to date with what is happening.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for taking the time to review us. It makes me really happy to know loved ones are happy with the team.

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Review of
Carnbroe Care Centre
from D G (Son of Resident) published on 3 July 2023

Submitted via Website • Report

Overall Experience

My dad got taken into Carnbroe Care Centre in March 2022.
I cannot thank everyone enough at the home for what they do. He is so well cared for.
The staff are fantastic.
So much is done to keep the residents busy and occupied. They do so much for them.
Can't recommend enough.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for taking the time to write this. It gives us great pleasure to know that the loved ones are happy with the service we provide.

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Review of
Carnbroe Care Centre
from Marie C (Daughter of Resident) published on 22 June 2023

Submitted via Website • Report

Overall Experience

July 2021 both my mum and dad moved into Carnbroe Care Centre. Both had a second lease of life. The care was above and beyond. Both loved it there, especially my mum. A second family to them both. Sadly, we lost them in September and October 2022. Can’t thank the staff enough for being there for them

and us right up until the end.

Reply from Rahi Joshi, Marketing Associate at Carnbroe Care Centre

I'm really sorry to hear about your parents. We are pleased to know your parents were comfortable at Carnbroe Care Centre. We really appreciate your kind words acknowledging our team's efforts. We wish you all the best.
Kind regards.

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Review of
Carnbroe Care Centre
from Robert D (Son of Resident) published on 22 June 2023

Submitted via Website • Report

Overall Experience

Staff cannot do any more than they do. It’s a vocation to them rather than a job. They show residents and their relatives so much respect. Tremendous and varied activities to keep the residents stimulated.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words, we really appreciate it.

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Review of
Carnbroe Care Centre
from Kate S (Daughter of Resident) published on 20 June 2023

Submitted via Website • Report

Overall Experience

The care my mother had in her time here was absolutely outstanding! The staff are truly amazing in the way they treat every single resident, making it a lovely, happy place for them to be! The home itself is spotlessly clean and tidy, making it a comfortable environment for all. The activities team

do their utmost to ensure there are lots of things to do, keeping them all entertained! Sadly, my mum passed away in the home on 5th June and we, as a family, will never forget the care they gave to her in her last days! The compassion and care they also gave to us, the family, during that time was exceptional! I highly recommend this home and will always be grateful to them all!

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words. I am pleased we could support you during your mum's final days.

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Review of
Carnbroe Care Centre
from Cheryl G (Granddaughter of Resident) published on 20 June 2023

Submitted via Website • Report

Overall Experience

The staff at Carnbroe Care Centre are remarkable. They work tirelessly and despite being constantly on the go, treat each resident with care and compassion. As a family, we were content that my gran was safe and being treated with the dignity and respect that she deserved.
The staff ensure that the

residents have fulfilled days with entertainment and activities.
They are well fed and the tea is always ready!
Lovely place to visit and spend time with family.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words, we really appreciate it.

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Review of
Carnbroe Care Centre
from C M (Daughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience

On every visit to see my mum, I see a team of hardworking, dedicated people who go above and beyond to ensure the people they look after are always comfortable and safe. Communication is first-class and I am contacted immediately if ever any issues arise with Mum. I would recommend Carnbroe Care Centre

to anyone who needs a clean, safe and friendly environment to look after their loved ones.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words. It means a lot to us that you are happy with your mum's care.

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Review of
Carnbroe Care Centre
from C M (Daughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience

I am extremely satisfied with the care my mother receives. My mother settled in the home quickly and the difference in her moods and personality has been amazing
She is always clean and tidy and her room is spotless The activities are excellent and the staff are excellent and my mum receives a high

quality of care. So thank you for looking after my mum.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words. It means a lot to us that you are happy with your mum's care.

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Review of
Carnbroe Care Centre
from Anne C (Niece of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

The team at Carnbroe Care Centre are second to none. They love and care for my aunt like their own family. There is always activities to keep the residents stimulated and they keep me updated on her needs and progress. I would have no hesitation in recommending Carnbroe to any family.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words. We try our hardest.

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Review of
Carnbroe Care Centre
from A G (Wife of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

My husband has been here for over a year now and I have nothing but praise for the care he gets. Every member of staff are exceptional and we are all so grateful for the love and attention he gets x Nothing is any trouble and we are always kept informed of his condition

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your review, it means a lot to us that you are happy with your husband's care.

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Review of
Carnbroe Care Centre
from Caroline W (Daughter-in-law of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience

Mother-in-law entered Carnbroe Care Centre direct from hospital. Changes had a very negative impact on her mood and behaviour. Staff were excellent with family. They were truthful about her behaviour but reassured us that she would settle. And she did.
She chooses mostly to remain in her very pleasant

room but has ventured to the lounge to participate in some of the many and varied activities arranged by the activities staff.
It is so reassuring to family that she is being looked after. Various chest and urinary infections are quickly identified and responded to. Staff keep family updated of any changes.

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your review. It makes us happy to know you are happy.

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Review of
Carnbroe Care Centre
from Thomas F (Son of Resident) published on 11 November 2022

Submitted via Postal Card • Report

Overall Experience

My mother was placed into the care home just under a year ago. I can honestly say that the difference it has made to my mum, regarding her care, has been exceptional. I have nothing but praise for the staff at the care home and would have no hesitation in recommending the home to others. Overall, my

experience has been very positive.
Many thanks to al.

Reply from Rahi Joshi, Marketing Associate at Carnbroe Care Centre

Thank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards,
Rahi.

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Review of
Carnbroe Care Centre
from P S (Sister of Resident) published on 3 November 2022

Submitted via Website • Report

Overall Experience

Carnbroe Care Centre was amazing with my sister's care, she had really bad dementia but her care was so good. My sister-in-law is a carer there and it gives us great comfort knowing she had someone there who knew her personally. Sadly, she passed away on June 3rd with her family all around her.

Reply from Rahi Joshi, Marketing Associate at Carnbroe Care Centre

We are sorry for your loss. We are pleased to know your sister's care was satisfactory. Thank you for your kind words, I will pass it on to the home team.
Kind regards,
Rahi.

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Care Home Owned by Minster Care Group in Lanarkshire

Minster Care Group Locations in Lanarkshire (1)

Minster Care Group Reviews in Lanarkshire (28)

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