Minster Care Group in Leicestershire | 2 Care Homes

Review of
Saffron House
from J C (Granddaughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Excellent service, staff are super friendly and helpful. A lovely place for my grandmother to live. She talks very highly of the staff, the food and the activities.
I would highly recommend Saffron House to people in need of this service.

Reply from Debbie Oumezaouche, Administrator at Saffron House

Thank you for your feedback. Our staff team take a lot of pride in caring for our residents. It is lovely to hear that your grandmother is happy.

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Review of
Diamond House
from Dian S (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

This was a fantastic care home which my father stayed in for just over 12 months before he passed away. He arrived in a distressed state after a hip operation, limited mobility and early stage dementia. Immediately the staff took care of him, showing great patience and empathy with his situation. They

ensured he was comfortable there ate regularly and was always on top of his medication. Our family experience with the home and staff was very good. We received regular updates on how my dad was doing and if there were any issues they contacted us. They were truly amazing in his final week when he needed constant care and attention. An excellent location for people who need residential care. The staff are amazing. I would highly recommend.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for sharing your heartfelt experience. We're truly sorry for your loss and appreciate your kind words about the care your father received. Your recommendation means a lot to us.

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Review of
Saffron House
from Adrian M (Son of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

The staff are amazing at Saffron House and could not do enough for my mother. Thank you all.
The nurse was very helpful at a difficult time for our family. We were aloud to come and go as though it was her own home.

Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for your kind words. We're so pleased to hear that the team at Saffron House provided wonderful care and support for your mother. Your appreciation means a lot to us. Kind regards, Rahi.

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Review of
Saffron House
from M J (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Mum has been in Saffron House for few weeks. She has really settled well and the staff are so thoughtful and kind. The manager is very approachable and the activity person is really bubbly, she works really hard in getting mum to take part in the lounge

Reply from Debbie Oumezaouche, Administrator at Saffron House

Thank you for your review. On behalf of the entire team, we are really pleased to hear that your mum has settled and is happy at Saffron House.

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Review of
Diamond House
from Jason N (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Shocking from the day he was first moved in, everything was stressful to get anything done and saw some disturbing scenes, told social services about them and had meetings there with them, excuse after excuse, then my dad was attacked and left with a bad wound on his left arm. They refused me access

to take him to accident and emergency and waited 48 hours until my dad's wound was infected to ring an ambulance. Before that they told social services and myself it was just a scratch which my dad had done by scratching himself which was not the case at all, said the hospital staff and was hospitalised for nearly two weeks. There is now a safeguarding investigation going on. My dad was seriously injured, this care home is absolutely shocking and should be put under special measures.

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Review of
Diamond House
from Margaret B (Wife of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

We visit every week and are always treated by cheerful polite staff. We have nothing negative to say about my husband's care, thank you so much. He seems very comfortable and we do not get a lot of sense out of him as the dementia has now set in. I still feel guilty about putting him in a care home

but at 81 years I could not cope with him. Getting old is no great shakes I can tell you. I am so impressed with the staff at the care home and nothing seems too much trouble for them. I would definitely recommend the care home to anyone.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your kind feedback. We're glad to hear that your husband is comfortable and well cared for and that the staff have made such a positive impact. We appreciate your trust in our care.

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Review of
Diamond House
from Donna J (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

I would like to experience better telephone communication with mum. When I am unable to visit mum I like to give her a call. Getting through to the main office during office hours is good. However, getting put through to the upstairs lounge is not good often I have to hang up. Weekends are almost impossible

to get through over the phone.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your feedback. We're sorry to hear about the difficulty in reaching your mum by phone. We understand how important it is to stay connected, and we'll look into improving our telephone communication. Kind regards

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Review of
Diamond House
from Alan P (Husband of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Overall the home does there best with difficult to deal with residents. All the residents seem fairly content with the daily care that they receive. It would be easy to criticise certain things that happen but my wife is being looked after 24 hours a day and I could not do that with her at home, and

I have tried. I sometimes feel that my wife is bored with life in the home but as she is asleep a lot of the day I am not sure how it is possible to involve her in any activity to keep her awake in the day so that she would sleep better at night. I cannot fault the medical care from the doctor who visits every week and seems to address all the complaints promptly. The hairdresser is first class and the chiropodist is excellent, overall fairly satisfied.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your feedback. We understand the challenges in engaging residents who are often tired during the day and will continue to assess ways to support her in the best possible way.

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Review of
Diamond House
from Lynda R (Sister of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

On my visit to Diamond House I am always greeted by very friendly staff who always have the time to stop to answer any questions I may have. The atmosphere is very welcoming and relaxed and the relationship between the staff and residents is very positive and the staff relate to the residents with kindness

and understanding, recognising their individual needs. My brother is extremely happy at Diamond House has a very good relationship with all staff and is never pressurised into anything he does not want to participate in.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your kind feedback about Diamond House. It's wonderful to know that your brother is happy with his tailored care. I will pass your kind sentiments to our home team. Kind regards,

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Review of
Diamond House
from G P (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

The staff at Diamond House show a high level of compassion and care to my mum. They encourage her to take part in daily activities and help her to socialise with the other residents. Which has helped to keep her emotionally well. There is a real emphasis on it being her home and making her feel this

way as it is a big change for her and us with her living in a residential unit. The staff are always very welcoming and all engage well with my mum and have a good understanding of how to calm her if she is anxious. This includes the kitchen staff, maintenance people and cleaning staff alongside the main workers and seniors. It has been a hard process having to accept I could no longer care for my mum but the staff at Diamond House have made this process so much easier and I am grateful for all that they do to support and care for her.

Reply from Rahi Joshi, Marketing Associate at Diamond House

We understand how difficult this transition can be, and we're grateful that we've been able to make it easier for you and your mum. Thank you for your trust and support.

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Review of
Diamond House
from D P (Son of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

Great staff who are looking after my mother very well indeed. The accommodation is also very nice along with the rooms. The food variety is also second to none. We moved my mother from another care home into Sapphire House my mother is very happy and contented.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your lovely feedback about Sapphire House. We're delighted to hear that your mother is happy with our tailored care. Your kind words mean so much to us

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Review of
Diamond House
from Diane W (Daughter of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident since late April and as a family we feel she has improved all round greatly. All the staff are very caring and management/admin staff are approachable at all times. The only reason I have not given 5 stars is that sometimes laundry items have not been returned and sometimes

I have taken items home as washing has returned still stained. My mum tends to be too tired to participate in activities, but I have witnessed the team's hard work to create stimulation for residents. It is first class.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for sharing your feedback. We're pleased to hear that your mum has shown improvement and that you've found the staff to be caring and approachable. Your input is valuable, and we're committed to ensuring your mum continues to receive the best possible care.

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Review of
Saffron House
from M P (Daughter of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience

Saffron House is a very caring, happy and relaxing place for the elderly. Staff are really helpful and attentive. Food is excellent and everything is done to make the residents feel like it's a comfy home to live in.

Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review of
Saffron House
from Malcolm D (Brother of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

My sister had very severe dementia and was unable to care for herself at home. She passed away recently. During all this time she was cared for by the carers and senior carers with respect and nothing was too much for them. They thought an awful lot of her and treated her as they would have done for

a family member. We had no worries, as we know she was safe and very well looked after. They kept us informed of any health problems and made sure they were brought to the attention of ourselves and the medics. Overall, it was a warm and very friendly care home for my sister and for ourselves. I'm glad she went into Saffron House and thank all the staff, managers and carers for how they looked after her. I would have no worries recommending Saffron House because of this care they gave. It was excellent.

Reply from Rahi Joshi, Marketing Associate at Saffron House

I am sorry for your loss. We are pleased that your sister was comfortable with the care provided. Thank you for your kind words, I will pass them on to the home team. Kind regards.

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Review of
Saffron House
from A W (Grandson of Resident) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

I found the home clean and tidy and the staff very friendly and helpful - always happy to help.

Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for your feedback. We are delighted to know your loved one is satisfied with our service; our team maintains high-quality care for all residents. I will pass on your feedback to the home team.
Kind regards.

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Review of
Diamond House
from C N (Partner of Resident) published on 9 May 2023

Submitted via Postal Card • Report

Overall Experience

When I visit Diamond House I am greeted by very friendly staff, all very pleasant, and I get offered tea or coffee, and a slice of cake. Often when I am in my partner's room they knock on the door to ask if everything is okay and if there is anything he wants. My partner cannot praise them enough he

is really happy at Diamond House.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for recognising our team's efforts, it is our pleasure to know you both have settled in and are happy with the tailored care. Our team maintains a high-quality standard of care at all times. I will pass your kind sentiments on to the home team, I am sure they will be happy to know this!
Kind regards.

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Review of
Saffron House
from Barry M (Son of Resident) published on 5 May 2023

Submitted via Postal Card • Report

Overall Experience

Mum was very well looked after, and the staff are fantastic. I would recommend Saffron House.

Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for your sharing your experience with us and are happy to know your loved one was comfortable with her tailored care at Saffron House. I will pass your feedback on to the home team.
Kind regards.

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Review of
Diamond House
from J J (Daughter-in-law of Resident) published on 5 May 2023

Submitted via Postal Card • Report

Overall Experience

We would like to thank all staff at Diamond House for their care, attention and love for Mum. She arrived about six weeks ago after a very lengthy stay in hospital. The consistency and kindness of the care have without doubt helped her to settle quickly into her new home. She looks very well, feels

safe and is enjoying the social aspects of eating together and the daily activities. After a year of very poor health, it's a big relief to her family to see her so well and happy now. We hope she has many years at Diamond House enjoying life.

Reply from Rahi Joshi, Marketing Associate at Diamond House

It is our pleasure to care for your mum, we appreciate your feedback and thank you for recognising the team's hard work. We ensure to maintain high standards of care at all times. I will share your kind words with the team.
Kind regards.

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Review of
Diamond House
from S L (Brother of Resident) published on 26 April 2023

Submitted via Postal Card • Report

Overall Experience

We, as a family, are very satisfied with our brother's care at Diamond House. He has been there for just over a year now and the care he has received is excellent.
It helps that he is an easy going man but you can feel the affection that the staff have for him.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your brother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review of
Diamond House
from F I (Son of Resident) published on 26 April 2023

Submitted via Postal Card • Report

Overall Experience

Our mother continues to settle in and seems more content with her surroundings. She is eating and sleeping well. She no longer asks to go home. Her room is outstanding and meets all her needs. The staff and overall atmosphere is excellent.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Care Homes Owned by Minster Care Group in Leicestershire

Minster Care Group Locations in Leicestershire (2)

Minster Care Group Reviews in Leicestershire (44)

Saffron House

Diamond House

Saffron House

Saffron House

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Saffron House

Saffron House

Saffron House

Diamond House

Saffron House

Diamond House

Diamond House

Diamond House

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