Minster Care Group in Norfolk | 1 Care Home

Review of
Grenville Court
from S B (Son of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

We found that all the staff at Grenville Court Care Home were supportive, caring and loving towards my mother in her time of need.
We could not have wished for a better care team that also befriended the family and kept us informed and supported.
The events coordinators always provided a wide variety

of activities including animal visits, which my mother really enjoyed. It also included exercise afternoons which was great for mobility. She was always treated with dignity and respect.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you for this review, we were very fond of your mother and we miss her very much.

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Review of
Grenville Court
from Jackie K (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Overall good, but never give it five stars as there is always room for improvement in some areas. Staff are excellent and do a great job for the pay that any care worker receives.
Have seen residents have treatment (changing dressings) in the dining room in front of visitors and other residents and

even though most of these people have dementia and do not understand, I do not think this is very dignified for them or anyone else, also not hygienic when you see the community nurse sitting on the floor carrying out this treatment.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you for your kind words, I have passed this over to the team. I always appreciate input on where the service can be improved and I have also passed feedback onto our community team that visits. This practice is not encouraged and has been addressed.

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Review of
Grenville Court
from V E (Wife of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

I was very worried about having to put my husband into a home especially as you hear all funny things but not here, all the staff are marvellous. His care is a no 1 priority, he's lovely and clean and tidy, his needs are looked after and the home is spotless. Just walked into his room and there were

notices on his door telling me who his key worker was and an emergency plan for fire. I am happy and confident that if I don't come in every day he is being looked after. I can't ask for more. Congratulations on getting it right.

Reply from Abby Thornhill, Home Manager at Grenville Court

Dear Val, thank you so much for your kind words. I will show all the staff and it will give them a fantastic boost for all their efforts and hard work. Take care, I am always here if you need anything.

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Review of
Grenville Court
from K W (Son of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

Impressed with the genuine care and attention Mum receives. Always clean. Looked at lots of homes before choosing this one. Nowhere can ever be perfect but I feel the staff here do genuinely care about the residents, Mum at least. That obviously translates into the care she receives.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you for your kind words. I will share this with the team so they can be proud that their efforts are appreciated.

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Review of
Grenville Court
from J P (Son of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Clean, caring and compassionate. It's always a hugely emotional and difficult decision to decide who to place your trust in when looking for care for a loved one but all of the staff here have reassured our family at every turn. From the professional and communicative administration team to the loving

and hard-working care providers, I know they are all hugely passionate about providing the best levels of comfort, entertainment and safety for the residents.
My dad needs specialist care for his Alzheimer's, and the team are hugely experienced in delivering this and do so with amazing levels of respect and kindness. I live away from the area so often rely on the team's communication and updates which they always deliver promptly over the phone and on email. When I visit I'm always greeted with a friendly face and can see the genuine connection that Dad has with the staff.
It's never an easy situation but I genuinely think this home makes it as good as it can be. Thank you.

Reply from Abby Thornhill, Home Manager at Grenville Court

Your words mean so much to the team. Thank you for this recognition. We are definitely very fond of your dad.

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Review of
Grenville Court
from Lauren D (Granddaughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

One of the best care homes, they cared for my nan when she was very poorly and to the very end. They were amazing, always had activities on for the service users and took my nan to the pub! Highly recommend.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you for your kind words. It is greatly appreciated.

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Review of
Grenville Court
from Rachael T (Partner of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

My partner has been at Grenville Court for over a year and has advanced dementia. We are so lucky to have found somewhere that offers such high standards of care for him. The staff are fantastic and he feels safe and cared for which is, for us, the most important thing.
When I first came to Grenville

on a cold call, I was treated with courtesy and respect by all those with whom I came in contact and, as I was waiting to be taken around, I watched a member of staff talking to one of the residents who was upset. She knelt down beside her and gave her a hug and I knew that this was the place we wanted for my partner. The standards which all adhere to are, I am sure, what each of them wishes to bring to their profession and you know that those are promoted and endorsed by the very strong and talented management team. We can never speak highly enough of those who look after him, their kindness and respect never falter and they extend that to us too. Thanks for going that extra mile for him.

Reply from Abby Thornhill, Home Manager at Grenville Court

Rachael, your kind words are such a wonderful thing to read. I have shared this with the care team, in which it has visibly made their smiles even brighter today. We are all very fond of your partner here at Grenville Court. Thank you.

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Review of
Grenville Court
from Karen J (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

My mother was a resident in this heart-warming beautiful home. My mother died this year and she moved back to this home not that long ago. My mother was here before she moved to another care home because of her needs in dementia care but recently returned back to her home which she had her last year

in. I am grateful to this home they are not staff but they were my mother's family and our family. The support and love and care is beyond their job they give. Amazing home.

Reply from Abby Thornhill, Home Manager at Grenville Court

It was such a pleasure to care for your mum. Thank you for your lovely words, it means so much to receive! We will miss your mum very much.

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Review of
Grenville Court
from Louise R (Daughter of Resident) published on 31 May 2024

Submitted via Website • Report

Overall Experience

After our family having to make a difficult decision a year ago for Mum to go into care, we couldn't have made a better choice. Grenville Court is an outstanding care home and right from day 1 we as a family couldn't be happier with the choice made for Mum to live. It's not just a care home it's a loving

family home. All staff are just wonderful so caring, kind, thoughtful and nothing is too much trouble. Their understanding of my mum's needs is second to none.
What felt terrifying has been made so easy and comfortable.
My mum isn't just cared for she is loved, which means the world to us.

Reply from Rahi Joshi, Marketing Associate at Grenville Court

Thank you for sharing your experience. We are grateful for your kind words and are delighted to know your mum is happy and comfortable at Grenville Court. Kind regards, Rahi.

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Review of
Grenville Court
from Shirley D (Ex Family Member) published on 1 December 2023

Submitted via Website • Report

Overall Experience

My ex-husband is a resident at Grenville Court. I have not seen him this happy in years. He partakes in most activities, which I am able to follow on social media. He is constantly smiling and enjoying life to its fullest. The staff are amazing and nothing appears to be too much trouble for them. They

have brought out the very best in him, for which I will always be grateful. What could potentially have been a traumatic time for my daughter, has been eased by the love and care of the staff at Grenville Court. Thank you.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you so much for your kind words, it is greatly appreciated.

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Review of
Grenville Court
from P S (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

When visiting Grenville Court for the first time, I was welcomed by the manager and another staff member, which was very professional. I was shown around the whole areas and had a tour by a staff member of even the garden areas too. All the staff were very polite and helpful with any questions I asked

too! The thing that stood out was the friendliness, cleanliness and caring aspect of everyone. All the rooms have their own en suites and alarms too. So very safe. When I noticed that everybody had their own front door and number, I knew my mum would like that! So it would feel like her own space if she wanted privacy, but could have the door open for guests if she wanted friends in! Mum loves the food that is all prepared for her, either to dine in the main, big room or to eat in her room if she wants too! Mum has definitely flourished here as she is taking part in loads of activities that she otherwise wouldn’t have done in her own home. Mum's key worker is brilliant with all the activities.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you so much for these kind words, we are so fond of your mum! Your support is very much appreciated and means a lot to me and of course the lovely team at Grenville.

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Review of
Grenville Court
from Marie M (Granddaughter of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience

I’m writing to say that the care my Nan received from everyone at Greenville Court Care Home was outstanding. Nothing was too much trouble, the care, kindness, respect and dignity they showed and gave my Nan was outstanding. They were also extremely supportive and caring to us as a family throughout

nans life with them. The respect and dignity they gave us and Nan as she passed away went above and beyond. We’ve decided that we are not buying gifts this Christmas, instead, we are making a large donation to Greenville Court for them to use for activities with the residents.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you very much for your kind words. We all loved the time we had with your nan. You are all wonderful people. The donation is very much appreciated and will provide more activities for our residents.
Thank you.

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Review of
Grenville Court
from Rebecca L (Daughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

Everyone at Grenville Court has been caring and respectful from the start. All the staff welcomed my dad when he came, listened to his needs and communicated with him well. They help him do the things he likes and respond to him excellently despite his challenging behaviour. Dad is treated as an individual

and I believe the Grenville staff have helped him keep his dignity in the face of many physical health and mental health issues. Grenville is always clean and, whilst peaceful, there is a friendly buzz. I'm allowed to bring in my puppy to cheer Dad up and take him out on small trips. The food seems hot, fresh and suits my dad's tastes. It's such a relief to not have to worry about him and the places he could be. I'd recommend Grenville for its level of care and the communication skills of its people. I've always felt he's in safe hands.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you so much for your kind words. It is such a pleasure knowing your dad and caring for him. On behalf of us all we are very graceful for the praise.

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Review of
Grenville Court
from Sue N (Daughter of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

My dad moved into Grenville Court in May 2022. I was worried about the thought of Dad being in care. But from that first phone call I made to the home to my first visit to look around, I felt a sense of relief.
At first, Dad was confused about why he was there and wanted to go home but the staff knew

how to deal with this situation with as little stress for Dad as possible.
Dad didn't go out of his room too much at first but through the patience and encouragement of the staff, he is having his meals out of his room and joining in many of the activities.
Dad is treated with the utmost respect, care and dignity and there are so many activities for the residents to join, there is something going on every day.
Staff are amazing every one of them, even on those tough days, as I'm sure there are plenty, nothing is much trouble for them.
They always have time to ask how I'm doing, which is lovely.
Thanks to all staff my dad is now safe and well looked after, giving me peace of mind.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you very much for your kind words. We are very fond of your dad here at Grenville Court and we thank you for all your support with the home and the staff.

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Review of
Grenville Court
from Mary S (Sister of Resident) published on 29 March 2023

Submitted via Postal Card • Report

Overall Experience

My sister received wonderful care during her time at Grenville Court.

Reply from Rahi Joshi, Marketing Associate at Grenville Court

Thank you for sharing your experience with us, we appreciate your time. Best WIshes, Rahi.

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Review of
Grenville Court
from C L (Daughter of Resident) published on 20 February 2023

Submitted via Website • Report

Overall Experience

My mother is settled and content to be in Grenville Care Home. All the staff are genuinely kind to my mother. I am pleased that her fluid intake is being monitored. My only concern is I wish there was a more suitable hoist for my mothers needs as my mother is uncomfortable and nervous in the one being

used.

Reply from Rahi Joshi, Marketing Associate at Grenville Court

Thank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. We will further look into the concern raised by you and take necessary action for it.
Kind regards,
Rahi.

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Review of
Grenville Court
from M W (Daughter of Resident) published on 2 November 2022

Submitted via Website • Report

Overall Experience

The team provided numerous social events for residents to enjoy, including outdoor parties with live music. Mum enjoyed spending time in the spacious dining room looking out onto the garden. The team were always on hand to support Mum when she was poorly and to answer any queries I had. A friendly,

upbeat team striving to give residents a positive day.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you for your kind words. It was a pleasure caring for your mum.

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Review of
Grenville Court
from Teresa L (Daughter of Resident) published on 24 October 2022

Submitted via Website • Report

Overall Experience

My mother has gone from a quiet, polite and sweet-natured lady to someone I now don't recognise. Her Alzheimer's issues have gradually, and now totally, changed her personality. I cannot express my sincere thanks enough to all staff at Grenville Court for the understanding and compassionate care not

only to my mother but to myself as well. They always have just that little extra time to ask how I am! Their standard of care is remarkable and I have nothing but praise for them all. They are dealing with a person who is no longer able to make any sense of the world, yet Grenville staff still treat her with dignity and respect. I have no idea how they can do it, I certainly couldn't. Grenville's management also keeps me in the loop of all things concerning my mother, both good and bad. I cannot speak highly enough of Grenville's services. Well done to all. I don't know what I would do without you.

Reply from Abby Thornhill, Home Manager at Grenville Court

Thank you, Teresa, for your wonderful words, it was a pleasure caring for your mother and we thank you for all your support too.

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Review of
Grenville Court
from L J (Daughter of Resident) published on 5 April 2022

Submitted via Website • Report

Overall Experience

In my opinion, Grenville Court proved to be an excellent choice for my mother. I viewed it prior to her admission and immediately felt a sense of kindness and compassion towards the residents, all of whom appeared to have complex needs. The home is secure, clean and well maintained and there are regular

activities provided which residents are encouraged to get involved in. My mother said the food was plentiful and of an excellent standard. I was made aware if Mum needed anything and if any medical issues arose that needed attention the Doctor or District Nurse was contacted and I was kept informed. In fact, my mum made such good progress in every respect that she was later discharged back into the community. Thank you to everyone at Grenville Court!

Reply from Benjamin M Rogers, Registered Manager at Grenville Court

Thank you so much for all your kind words. It was our pleasure to provide your mum with the care and support she needed, in order for her to get back to where she wished to be. We wish you, your mum and family all the best for the future.

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Review of
Grenville Court
from D C (Husband of Resident) published on 21 September 2021

Submitted via Postal Card • Report

Overall Experience

I know in my own mind that the care home, Grenville Court, my wife is in is the best I could find for her. She deserves the best, she's a very loyal and kind person and a loving wife, mother and nanny.

Reply from Benjamin M Rogers, Registered Manager at Grenville Court

Thank you so much for the kind words about Grenville Court. She is a wonderful lady who is very dear to us all here, and deserves to be supported and cared for as such.

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Minster Care Group Locations in Norfolk (1)

Minster Care Group Reviews in Norfolk (38)

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