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Care Home Owned by Minster Care Group in Oxfordshire

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minster Care Group in Oxfordshire

Only the locations & reviews in Oxfordshire for Minster Care Group are showing below.

View the details of all 56 locations (with 1907 reviews) owned by Minster Care Group

Minster Care Group Locations in Oxfordshire (1)

 

1 Care Home owned by Minster Care Group in Oxfordshire

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Freeland House

Wroslyn Road, Freeland, Witney OX29 8AH 

9.5 45 reviews
"The dignity and compassion that the Freeland Care Team showed my father was excellent. Dad really felt comfortable and 'at home' in his…"   Read all 45 reviews
Location Type Care Home

Freeland House are a friendly, professional care home that take pride in a person centred approach to individual care needs. They offer personal care, palliative and respite provision in picturesque, stunning surroundings. The team believe their residents… Read more about Freeland House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 111 Rooms from £1,200 / week

Minster Care Group Reviews in Oxfordshire (45)

9.5
Minster Care Group has a Group Review Score of 9.5 (9.507) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

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Review of

Freeland House

from Neil H (Son of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dignity and compassion that the Freeland Care Team showed my father was excellent. Dad really felt comfortable and 'at home' in his room. He really enjoyed engaging with the staff on a daily basis. The response from his daily carers when he died was testament to how much they liked him and the relationship
he had with them.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your lovely feedback and taking the time to review us, it means so much to the team. We will continue to do our best to achieve high standards. Thank you once again.


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Review of

Freeland House

from Valerie D (Sister of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been staying at Freeland House since he left hospital mid October having been diagnosed with an inoperable brain tumour. He is now having palliative care here. The whole experience of his stay has been marvellous. He was able to enjoy his first couple of weeks and constantly said how
much he loved it here. Every member of staff are kind, caring and wonderful - they make you feel like a real member of the family. They truly could not have looked after my brother any better and give him and us much comfort and care.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so very much for your wonderful feedback, it means so much to the team. We will continue to do our best as always and we really appreciate you taking the time to review us.


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Review of

Freeland House

from C G (Husband of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home, well worth the money.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us. Your feedback is really valuable and helps us to improve the service we provide.


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Review of

Freeland House

from H C (Daughter of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to Freelands House in November 2023 - June 2024. We can't thank them enough for all their help and support while looking after our mum. They are such a dedicated team that always treated us like family and also went the extra mile. 100%.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us. Your feedback is so valuable to ensure we continue to achieve high standards. It has been so lovely to have your support.


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Review of

Freeland House

from T W (Son of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freeland House is an excellent care home and I hope it will carry on in the same way.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us and for your very kind words. It is so lovely to have your support and we will continue to do our best as always.


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Review of

Freeland House

from Linda S (Daughter of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at the lodge, Freeland House Care Home for almost a year. During her time here, she was well cared for and very happy. From the managers, office staff, activity organisers, nurses and carers, they all made Mum's time here the best it could be. The lodge itself is beautiful and
Mum had a lovely room with nice views. Mum took part in many of the activities, jigsaws, bingo, listening to music and the TV but she especially liked the singers that came in and entertained them all. Mum enjoyed being out in the garden, going for walks around the village and a few trips to the local pub for a Guinness. We, as a family, could not have asked for Mum to have had better care. The compassion everyone showed when Mum died on 23rd August 2023 was very comforting to us all. I recommend the lodge 100%.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us and for your wonderful comments.
I'm so pleased your mum enjoyed her time at The Lodge and it was a pleasure to look after her.
We really appreciate your feedback.


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Review of

Freeland House

from D G (Daughter of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people. Understanding, kind and helpful.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us.
Your feedback is valuable, to ensure we continue to provide high standards.
We will continue to do our best at all times.
Thank you.


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Review of

Freeland House

from Susan W (Sister of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since he moved to Freeland House in October 2021, my brother has been very happy and settled. The staff always treat him with respect and work to understand his needs, despite his severe communication difficulties. He can be very difficult about joining in with the activities, but they use persuasion
to encourage him and sometimes succeed! The management team is well-led and the staff seem confident and happy in their work, which definitely helps to create a warm and friendly atmosphere for the residents. My brother really likes his spacious room and enjoys the food. Given that it is a very old house, with lots of cosy nooks and crannies, it is as clean as it can possibly be and is obviously well maintained. I would be happy to recommend Freeland House to anyone looking for a safe home for their loved one.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so very much for your lovely review, it's wonderful to receive such wonderful comments.
We will continue to do our best as always.
Thank you once again for your kind words, it's great to have your support.


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Review of

Freeland House

from I G (Daughter-in-law of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite, any issues that I have are answered straight away or in a reasonable period. They update me every month on Mum's condition. The home itself is clean and tidy, we look forward to our visits.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us, your feedback is really valuable and ensures we continue to achieve high standards.
We will continue to do our best at all times.
Thank you for your kind words.


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Review of

Freeland House

from Dawn W (Daughter of Resident) published on 2 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Freeland House for a few years now. I find the staff are very caring and informative about my mother's health and well-being. I do not worry about her as I know she is being looked after. She has a lovely room overlooking the gardens. The carers regularly communicate
with me to update me on my mother's health and I am always welcomed when I visit.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us.
Your feedback is really valuable and ensures we continue to achieve high standards.
It's so lovely to have your support and we will continue to do our best.


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Review of

Freeland House

from J M (Daughter of Resident) published on 26 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Freeland House for nearly 2 years now. During this time he has received excellent care and has been well looked after by a wonderful team of dedicated, kind and helpful carers and nurses.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us - your feedback is really valuable as it ensures we continue to achieve high standards.
It is so lovely to have your continued support and we will continue to do our best as always.


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Review of

Freeland House

from L P (Daughter of Resident) published on 26 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and very helpful. They do their best to keep mum clean and comfortable. Clothes are regularly laundered. Staff will try and sort out any issues straight away. I am informed of any changes to mum’s health

Reply from Suzanne Creed, Administrator at Freeland House

Thank you for taking the time to review us and for your continued support for the home. Your feedback is really valuable to us and ensures we can continue to achieve high standards. We will continue to do our best as always.


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Review of

Freeland House

from Stephen W (Son of Resident) published on 26 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found Freeland House a lovely caring and always welcomed home for my mother. The staff and nurses are always ready to help in any way possible. Food is excellent and there is always a cup of tea available if we want one.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us and for your continued support. Your feedback means so much to the team and is very much appreciated. We will continue to do our best as always.


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Review of

Freeland House

from C S (Daughter of Resident) published on 26 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Freeland House gives my parents the very best care and attention. During Covid outbreaks they tried to ensure life in Freeland carried on as usual and continued to keep us updated with all of the relevant information and news during this difficult time. I value the updates I receive concerning
their care, staff always ask if there is anything I would like to know. I can’t thank the staff enough, everyone at Freeland House is amazing.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us. Your feedback is really important so that we can continue to achieve high standards.
We will continue to do our best as always.


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Review of

Freeland House

from Timothy H (Son of Resident) published on 25 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mother's care. A nice home and grounds with pleasant and helpful staff. Her carer has formed a good bond with my mother and keeps me informed about progress and anything I need to know.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us.
The Team work really hard so it is so lovely to receive positive comments.
We will continue to do our best as always.


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Review of

Freeland House

from Agnes S (Sister of Resident) published on 5 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very pleasant when we come. We always look forward to our tea and cake.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your review and your continued support - we always look forward to seeing you all too. We will continue to do our best as always.
Thank you once again.


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Review of

Freeland House

from J L (Sister of Resident) published on 22 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freeland House is a beautiful old building with lovely grounds. All staff are very helpful and friendly. I am happy that my sister is in their care as I am confident that she is being looked after. As I don't live locally this is very reassuring.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so very much for taking the time to review us - your feedback is so valuable to us.
We will continue to always do our best.
Thank you once again.


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Review of

Freeland House

from Richard O (Son of Resident) published on 27 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Freeland House was excellent! Management, admin, nurses, carers. Absolutely fantastic, 11/10.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for taking the time to review us.
It's wonderful to receive such lovely feedback and I will be sure to pass your comments on to the team.
Thank you!


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Review of

Freeland House

from Gail G (Daughter of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freeland House is a fantastic nursing home. The building is grand and imposing and it has the feel of a country house hotel. It has beautiful, well-kept gardens for residents to enjoy and is set in picturesque countryside. The thing that makes Freeland House outstanding is the friendly, patient, kind,
caring and dedicated team of staff that work there. Nothing is ever too much trouble, no matter how busy they are and no matter what pressure they are under. They make a very difficult journey, for both resident and family, much easier to navigate.

Reply from Suzanne Creed, Administrator at Freeland House

Thank you so much for your lovely comments and kind words, we really appreciate it.
We will continue to give our best at all times & it was a pleasure to have looked after Mum.
Thank you once again.


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Review of

Freeland House

from Margaret T (Niece of Resident) published on 27 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we speak to about Freeland House say the same thing, it is lovely and the staff are very caring to the residents and the families.

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