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Care Home Owned by Minster Care Group in Suffolk

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minster Care Group in Suffolk

Only the locations & reviews in Suffolk for Minster Care Group are showing below.

View the details of all 56 locations (with 1906 reviews) owned by Minster Care Group

Minster Care Group Locations in Suffolk (1)

 

1 Care Home owned by Minster Care Group in Suffolk

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The Meadows

Brybank Road, Haverhill CB9 7WD 

9.1 11 reviews
"In general my mother is happy but we have one major concern in the provision of meals. The food on offer appears to be plain in colour,…"   Read all 11 reviews
Location Type Care Home

The Meadows is a purpose-built (2008) to offer professional care within a stylish accommodation, suitable for a wide range of personal needs and lifestyles. The home is an ideal environment for adults with physical disabilities, while the staff team… Read more about The Meadows

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 55 Rooms from £900 / week

Minster Care Group Reviews in Suffolk (11)

9.5
Minster Care Group has a Group Review Score of 9.5 (9.509) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

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5
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Review of

The Meadows

from Julian B (Nephew of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All going well. My aunt likes her home and all the staff. She is happy with the food. Unfortunately it has been difficult for everyone to get her to join the activities but she seems happy on her own. Glad to hear she agreed to go into the garden and enjoys seeing the pony/dog from time to time! Her
physical and mental health seems to have significantly improved during the past year. She seems to have mellowed and is more cooperative. I hope I can get her to see more family visitors.

Reply from Rahi Joshi, Marketing Associate at The Meadows

Thank you for your review. We're pleased to hear that your aunt is happy with the tailored care she receives at The Meadows. We appreciate your kind comments about the staff and will continue to focus on providing the best possible care.


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Review of

The Meadows

from D C (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In general my mother is happy but we have one major concern in the provision of meals. The food on offer appears to be plain in colour, texture and flavour. Limited selection and variations in availability of menu choices. This is not just relative to the month selected but has been the case for most
of her time at The Meadows. Sometimes the quality of menu items also is a little questionable. Opinions are mostly drawn from Mother's comments but also observations from when we have been visiting as well as looking at the menu - fish cakes and sausages seem to appear quite a lot. Seems to be an overuse of gravy with many meals as well. My final overall grading on The Meadows is based on the comments regarding meals.

Reply from Rahi Joshi, Marketing Associate at The Meadows

Thank you for your feedback. We're glad your mother is happy at The Meadows, but we apologise for any disappointment with the meals. We take your concerns seriously and will review your concerns. Kind regards.


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Review of

The Meadows

from S H (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Meadows Care Home in Haverhill. All the staff in The Meadows are very kind, knowledgeable and knowing. The carers know my Mum has Dementia and help her in every way they can, whether it is her personal care or chatting to her whilst on her walks along the corridor. Whenever I ask for anything regarding
my Mum whilst I am visiting her they are always there to assist. I have gotten to know the staff over the 3 years my mum's been there and they are all very supportive towards me. To the Management Team, Carers ( Days and Nights), Kitchen Staff, Entertainment Staff and Maintenance Staff a Big Thank You All.

Reply from Rahi Joshi, Marketing Associate at The Meadows

Thank you so much for your kind words and for taking the time to share your experience at The Meadows. We are happy to hear that our team has been able to provide the care and support your mum needs. We're committed to continuing to provide the best care possible. Kind regards.


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Review of

The Meadows

from Denise W (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I'm very happy with the care and support my mum receives, she really enjoys the activities that the activity team puts on daily it's a big part of mum's life and she looks forward to going each day, the food mum has is always freshly cooked, I feel I can talk to most staff if I have any concerns
regarding Mum's care.

Reply from Rahi Joshi, Marketing Associate at The Meadows

Thank you for your kind words. We're thrilled to hear that your mum is happy with the care and support she receives. Your feedback is greatly appreciated, and we're committed to continuing to provide the best possible care for your mum.


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Review of

The Meadows

from Andrea C (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's been a resident at The Meadows for just under 3 years now following a move from Supported Living.
I've always found the staff to be friendly, caring, kind & compassionate and they treat the residents with dignity and respect.
Everyone from the Managers, care team, domestic staff and activities
coordinators go that extra mile to ensure the residents are happy, clean and entertained.
Meals are eaten together and there is a full timetable of varied activities and visiting performers for the residents to join in with and socialise together, run by the friendly activities team.
Dad's room is always clean and tidy, his bed's always made and residents are encouraged to decorate their room with their own pictures, photos, small bits of furniture etc to make it feel like home. He always seems happy and certainly enjoys the full range of activities on offer to the full!

Reply from Rahi Joshi, Marketing Associate at The Meadows

Thank you for sharing your father's experience at The Meadows. We're delighted to hear that he's happy and enjoys the activities we offer. We're committed to continuing to provide the care and support your dad needs. Kind regards


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Review of

The Meadows

from B M (Friend of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are amazing they treat everyone with dignity, and kindness, and are always friendly. The care home seems to provide nice meals. Personal care is always good. They also try and stimulate the residents with games, art, music, and singing. My lady/friend can sometimes be very outspoken but the
carers do not take it personally they still give excellent care.

Reply from Rahi Joshi, Marketing Associate at The Meadows

We are truly touched by your words. Providing a warm, and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your experience with us.


Kind regards


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Review of

The Meadows

from R G (Son of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for generally, and we feel confident to leave her.
Food needs a little more choice due to her restricted diet, but staff usually find something suitable.
Access to a GP seems a bit hit-and-miss, but this may not be the fault of the home.
Very nice and friendly atmosphere.

Reply from Rahi Joshi, Marketing Associate at The Meadows

Thank you for sharing your experience at Wordsley Hall. We're pleased to hear your mother is well cared for. Your feedback on food choices and GP access is valuable, and we'll explore ways to enhance those aspects.
Best regards.


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Review of

The Meadows

from P M (Niece of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy in the home and well looked after. The only thing, I think its a bit expensive.

Reply from Rahi Joshi, Marketing Associate at The Meadows

We're delighted to hear that your aunt is happy and well looked after at The Meadows. We understand concerns about cost, and our home teams maintain exceptional care at all times. Best regards


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Review of

The Meadows

from Ian M (Relative of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the home, at all times look after everyone very well. Care staff are more like friends than staff. I do think it's a lot of money per week to look after a little old lady.

Reply from Rahi Joshi, Marketing Associate at The Meadows

Thank you for your kind words and for recognising the team's efforts to ensure the best standards of care at all times. We understand the financial considerations and are committed to providing a high standard of care for our residents.
Kind regards.


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Review of

The Meadows

from Blanche M (Guardian of Resident) published on 18 January 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Meadows Care Home are all amazing caring people, from the managers, carers, maintenance, kitchen staff, everyone. All are so helpful and respect all the residents' dignity in every way. Very clean and lovely rooms, excellent food. They have activities and fun times. Thank you so much for looking
after everyone. Happy New Year.

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Review of

The Meadows

from Linda (Daughter of Resident) published on 7 January 2016

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in the Meadows for respite during December, I was very impressed by the care my father was given by all the staff, in the past he has stayed at another home but never settled, he was always agitated and very unhappy, but the care he received at The Meadows was exceptional, he was calm,
content, and smiling, this was a great relief to the family. I think my father expressed his feelings well, when I asked if he was ok at the home he said, yes, I feel free to do what I want.
The staff showed him respect, gave him dignity in his care, and acknowledged his independent nature. My father was not just another person but an individual and they treated him so.
The Meadows is most certainly very special, their staff are exceptionally caring people, and although I live a long distance from my father and the home, I would not hesitate in choosing this home should he need long term care. My dad is now back home, stronger and happy and this is all down to the care of the staff at The Meadows.
I cannot thank them enough for everything they have done for my dad. THEY ARE SIMPLY THE BEST.

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Awards / Recognitions (0)

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