Minster Care Group in West Midlands | 3 Care Homes

Review of
Karam Court Care Home
from J L (Wife of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been here since April 2024. He's settled in really well. I feel he's safe here when he wasnt at home. The staff are all friendly.

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Review of
Sovereign House
from Reginald H (Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Having arrived here with my wife on 6/5/2024, we both quickly settled in to routine and both being bedridden were delighted to find that we had been given rooms next to each other on ground floor, this, I am able to be placed in a wheelchair and transferred to wife's room every afternoon, considering

our ages (85/89) we both feel that we are in a situation where we can relax and enjoy life. Over the past month, I have been happy to recommend elderly friends to seriously consider Sovereign House, if ever in need of care.

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Review of
Sovereign House
from Ronald T (Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been here almost 2 years and am being looked after very well by the care staff who are polite and very good at their jobs. Nothing is too much trouble for them. I feel safe in this care home, and content.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your lovely feedback. We're so pleased to hear that you feel happy and well cared for. Our team strives in providing compassionate and attentive support, and your kind words mean a lot to us.

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Review of
Sovereign House
from D G (Grandson of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

All the staff are so friendly and helpful and the love and care for my grandad is so warming to see. Plus all the activities they have on are amazing for all the residents to enjoy let alone my grandad.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for taking the time to leave us a review. We are happy to hear that your grandad is happy with his tailored care at Sovereign House. I will pass your kind words to the home team kind regards,

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Review of
Sovereign House
from Cathy W (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Not a great experience - leaving a paralysed patient with buzzer on the floor no clip to keep it attached and no one comes when calling for help. Sat in bed for 2 weeks before offered any movement to sit in a chair. Not bathed for 3 weeks after arrival. Food repetitive. Catheter left to fill the bag

in the bed, not on a holder at the side. Patient lost all will to eat or live, yet care home suggested she had put weight on. Carers not very gentle. Not attentive towards patients, no interaction. When in pain told to ring 111 or 999 and do it ourselves. Reported complaint to management and no response after 2 weeks (before Christmas 2024) in fact still waiting on a written reply now after 6 weeks. Uncaring.

Reply from Emma, Home Manager at Sovereign House

We take all feedback seriously, the care and wellbeing of our residents is always our priority. Until end of January we had not received a written complaint from yourself or your family, but please be assured this will be responded to in line with our policy. We would appreciate if you could forward the complaint you refer to above, to enquiries@minstercaregroup.co.uk as we would like to look into this. We have reviewed our records and it shows that your loved one received daily washing and had baths during their stay with us. Our menus are 4-weekly seasonal and at each meal time residents are offered at least 2 or 3 options for meals, we will always do our best to provide something they would enjoy. Regarding sitting, we were provided instructions from the hospital on admission, your loved one was advised to stay in bed until an OT visited which was chased by the home. We sincerely apologise that you felt this way during your experience and will be responding to your letter.

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Review of
Karam Court Care Home
from Y H (Daughter of Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience

Kind and caring staff, always made sure Dad's needs were met. Well-prepared meals and snacks throughout the day. The home was always willing to help out with family's special occasions. When my Dad needed medical help, it was always seen to. Lovely home and staff, would thoroughly recommend Karam Court

to others.

Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home

Thank you for your kind feedback. We're so glad to hear that your dad is happy with the tailored care provided at Karam Court. Our team strives to provide a high standard of care at all times.

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Review of
Karam Court Care Home
from Lynne H (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Dad lived at Karam Court for 5 years. It was clear that he was provided with a happy, safe and caring environment to live in throughout his time there. When Dad's health deteriorated, the staff adapted and responded to his additional needs appropriately. GP and palliative care team were consulted and

an end-of-life pathway put in place; the staff provided meticulous 2-hour care as he deteriorated. In addition, the consideration towards us as a family went above and beyond our expectations. I have worked in NHS for 42 years and have never witnessed such excellent end-of-life care. I do not know how to put into words the gratitude my family and I feel for the care Dad received throughout his five years at Karam Court. All the staff deserve a commendation for having such a wonderful caring and supportive work ethic. Thank you to all at Karam Court who looked after Dad and provided such fantastic care.

Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home

Thank you for your heartfelt review. We are truly honoured to have cared for your dad during his time at Karam Court. Providing compassionate and tailored care, especially during difficult times, is at the core of what we do. Thank you for your trust and support.

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Review of
Sovereign House
from Peter C (Nephew of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Very rarely have a beef dinner with roast. The variety of food is minimal.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your feedback. We're sorry to hear that the variety of food hasn't met your expectations. We always aim to provide a range of meals that cater to different preferences and your comments will be taken into consideration.

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Review of
Sovereign House
from Eileen R (Niece of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Very rarely have nice roast dinners with fresh veg. Needs more variety with respect to food.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your feedback. We always aim to provide a range of meals that cater to different preferences and your comments will be taken into consideration.

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Review of
Sovereign House
from Ian J (Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

Friendly staff offered refreshments and were very professional. A good well-maintained surroundings.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Your kind words are appreciated and we'll continue to maintain a high standard of care at all times.

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Review of
Sovereign House
from Lily F (Daughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

Since my mum resided at Sovereign House she has been a very happy person. She is well cared for and has a lovely room and good food. The staff are very thoughtful and considerate, both carers and admin. It is a cheerful place and a pleasure to visit. Any concerns are always addressed immediately ie-

a recent cataract operation for my mum. Excellent service!

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your wonderful feedback about Sovereign House. We strive to maintain a high standard of care at all times. Your appreciation means so much to us.

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Review of
Wordsley Hall
from C B (Daughter of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience

We cannot thank the staff enough for the love, care and respect they have shown mum. We have spent many hours at Wordsley Hall and have nothing but praise for the staff. Everyone works together as a team and nothing is too much trouble. We did have one issue and upon raising our concerns we couldn't

have asked for more understanding and the problem was dealt with immediately. It gives us peace of mind to know Mum is in such good hands, it feels like one big family and staff genuinely care. The meals smell and look lovely and the scones with cream and jam looked delicious. We will be forever grateful for all the kindness we have received at such a difficult time. I wish your wages reflected the hard work that this profession requires. A big thank you from the bottom of our hearts.

Reply from Jackie Taylor, Manager at Wordsley Hall

Thank you for your kind words. It is always lovely to be appreciated.

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Review of
Sovereign House
from G O (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff are lovely, very kind and helpful. Communication with residents and family is good.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts, I'll forward your warm sentiments to our home team. Kind regards.

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Review of
Sovereign House
from Patricia S (Wife of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

I found the staff very welcoming and helpful. I'm very pleased how my husband is cared for.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts, I'll forward your warm sentiments to our home team. Kind regards.

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Review of
Sovereign House
from Annette K (Daughter of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

Sovereign House went over and above in the care of my mum. Nothing was too much trouble for them and they did all they could to make Mum feel safe and comfortable in her stay and her team was terrific.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your feedback. We are delighted to hear that your mum is happy and comfortable with our care at Sovereign House. I will pass your kind sentiments to the home team. Kind regards.

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Review of
Sovereign House
from Margaret J (Wife of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident here since December 2023. His care has been exemplary at all times. The staff have all been caring and professional at all times. I have been kept informed regularly about his welfare. I am very pleased with all aspects of his time at Sovereign House.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your husband is at ease with us. I'll forward your warm sentiments to our home team. Kind regards.

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Review of
Sovereign House
from Z S (Daughter of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and approachable. Any queries are dealt with efficiently. The surroundings are very clean and my mum's room is cleaned every day. Nurses are very experienced and I feel comfortable leaving my mum. Any concerns they have they call me to let me know. There is tea and coffee

for the family to help themselves which is in the dining room.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your experience with us. We are delighted to know your mum is settled and happy with her tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team. Best regards.

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Review of
Sovereign House
from Anna T (Friend of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

I have always been made welcome by the staff when I visit. If anything is required and I mention it to the staff, it is always seen to. The only thing that may be improved is that the woman I visit is bedbound and she says she sees no one except for meals and care needs. She'd like the staff to chat

with her at other times. I realise the staff are under pressure but this is one theme that continually rises during my visits.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

We truly appreciate your kind words about Sovereign House. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. We will look into the concern raised by you and take necessary action if required. Kind regards.

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Review of
Sovereign House
from Pamela S (Sister of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience

My sister has been very well looked after since January 2024. She always looks clean and tidy and her room is spotless. Staff are always polite and smiling and I consider my sister to be very lucky to spend her final days here.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your experience with us. We are delighted to hear that your sister is happy and comfortable at Sovereign House, we ensure to maintain high-quality care at all times. Kind regards.

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Review of
Wordsley Hall
from J H (Wife of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

My husband has Dementia with Alzheimer's. After caring for him 24/7 for a 4 year period. I could no longer give him the care he needed and deserved. Wordsley Hall made his transition with love and care. They have gone over and above my expectations and my wonderful husband has settled beautifully. Thank

you to management and the excellent staff who treat us both with the utmost kindness and respect.

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that you are happy with the care your husband is receiving at Wordsley Hall. Our team is committed to delivering compassionate and person-tailored care to all our residents.

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Care Homes Owned by Minster Care Group in West Midlands

Minster Care Group Locations in West Midlands (3)

Minster Care Group Reviews in West Midlands (63)

Karam Court Care Home

Sovereign House

Sovereign House

Sovereign House

Sovereign House

Karam Court Care Home

Karam Court Care Home

Sovereign House

Sovereign House

Sovereign House

Sovereign House

Wordsley Hall

Sovereign House

Sovereign House

Sovereign House

Sovereign House

Sovereign House

Sovereign House

Sovereign House

Wordsley Hall

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