Minster Care Group in Worcestershire | 3 Care Homes

Review of
Red Hill
from H S (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Red Hill care centre for six months and since the day she moved in, I have been impressed with the level of care and support both my mother and I have received. I have found the management team to be straightforward, efficient and extremely responsive to requests I have

made and the team at Red Hill are all very kind hard working and professional. Mum is treated with dignity. She is encouraged to be as independent as she is able to be and is allowed to make her own decisions regarding her care where this is possible. I feel extremely pleased to have mum settled at Red Hill.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you , we appreciate your feedback .we are happy that you and your mum are impressed with the level of care and support you receive. we have shared this review with the team that continues to supports your mum.

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Review of
Waterside Care Centre
from Elizabeth B (Wife of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My husband was cared for two months, he was so well looked after with such kindness and dignity. he always looked smart and well shaved his clothes always changed, the staff were always in there tending to his needs. He never asked to come home which is so comforting to us as a family. The end was rather

sooner than was thought but the care was amazing both to him and to us as a family.
The home, was very well staffed and the communications with staff were excellent nothing was too much trouble.
Lots of facilities there for residents.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for choosing our home. I your husband settled in quickly and was an absolute gentleman. I will ensure your positive feedback of the care he received is shared will all the team at Waterside. If there is anything else we may be able to help you with please do not hesitate to contact the home.

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Review of
Red Hill
from K M (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

This is a very caring and homely facility. All the staff are friendly and welcoming, it does feel like home from home.
On the downside, the bedrooms/en-suites are beginning to look very very dated and tired.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your thoughtful feedback. We're delighted to hear that our staff create a warm and homely environment. We appreciate your comments about the bedrooms and ensuites and will pass them on to the team for consideration.

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Review of
Red Hill
from R E (Husband of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

The staff are almost always cheerful and patient even under the most trying circumstances and respond quickly to any requests for assistance. They always address the residents by name and interact pleasantly with them.

Reply from Rahi Joshi, Marketing Associate at Red Hill

We truly appreciate your feedback. Ensuring our residents feel valued and respected is our top priority, I will pass your sentiments on to the home team. Kind regards.

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Review of
Red Hill
from E G (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

We had a wonderful party for my mum's 70th. The care staff were so helpful and made us some lovely sandwiches and a super buffet.
Mum loves her time at Red Hill. They know her so well and take care of all of her needs. The staff are friendly and attentive to her and always polite and helpful when

we are visiting.
Mum also gets the opportunity to get involved in various activities. She loves all of the arts and crafts but singing and listening to music is her favourite.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your lovely review. We're so pleased to hear that your mum's 70th birthday celebration was special and that she enjoyed her time at Red Hill. We will pass your sentiments on to our home team.

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Review of
Red Hill
from Rebecca M (Granddaughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Couldn't be happier with my grandmother's placement at Red Hill. Every time I visit she seems happy and content. Her room is well-kept and tidy and the bed is always made. The staff are welcoming and friendly and nothing is too much trouble for them. The staff are responsive to any questions I may have.

The communal areas are clean and well-lit, and the facilities are great. Plenty of activities that my Grandma enjoys being part of. All in all would highly recommend Red Hill. Thank you for all you do.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your wonderful review. We are happy to hear that your grandmother is happy and comfortable at Red Hill. We truly appreciate your kind words about our team and facilities. I will pass your sentiments on to the home team.

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Review of
Waterside Care Centre
from F R (Wife of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is well run and staff training good. The staffing levels are good and the staff appear to be hard working and to cope well with the needs of all the residents who are all suffering from Dementia.
Plenty of activities are provided. The standards of cleanliness is high. Over Christmas and New

Year, there was the opportunity for relatives to join in the activities - Christmas party, Christmas, Boxing day and New Years Day lunch.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home F. I am happy to hear such positive feedback of your experience. We look forward to seeing you at the next event. Thank you for your support, it is gratefully received.

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Review of
Waterside Care Centre
from Anne B (Widow Widower) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My husband was cared for from 20 July 2023 to 4 July 2024 when he died. I cannot praise the staff enough; they were all, without exception, gentle, kind, considerate and so very caring towards him. Staff members kept us informed of any GP or hospital visits he required and of changes in dietary regimes.

The communication via staff from the home was excellent and I wholeheartedly recommend it to anyone who may be considering placing a loved one into residential care.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home and sharing your experience. We are glad you were happy with the communication and care at Waterside. Your husband was a beautiful person with the most amazing singing voice that could melt hearts he is truly missed by all the staff at Waterside.

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Review of
Red Hill
from Sue L (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

I feel so fortunate to have got my Mum into Red Hill. All the staff are so friendly. The care she has received has been excellent. At the very end of her life, the staff were all so loving and caring to her and also to me. They made a very difficult experience as good as it could possibly be. Mum has

also made some good friendships with other residents whilst she has been at Red Hill. I have felt so reassured to know she is being looked after so well and that if the staff are concerned about her they will contact me. This has been an invaluable part of the care for me, as I live in Yorkshire and am an only child. Honestly, the support and care offered has been exceptional. Thank you.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your review and kind words, it's very much appreciated - I have forwarded your comments to the team.

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Review of
Red Hill
from Lesley L (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

Have always found the staff to be very helpful and is reassuring to know that the safety of my mum is always a priority. I have no concerns at all about her well-being as mum has settled in very well and generally is very happy.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback we really appreciate it, and will share this with the Topaz team. we are happy that your mum has settled well and that you feel reassured thank you

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Review of
Red Hill
from Ann P (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My mom has been here since August for residential care. She has settled in quite well and quickly. She has dementia so change hasn't always been good. She's always happy and relaxed. Staff are always caring happy and helpful. Nothing is a problem for them and I know she is safe. They look after all

her needs and so that helps all the family know she is safe and secure. I thank you all.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your Feedback, we appreciate your feedback, Glad your mum settled in well and that she's happy.

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Review of
Waterside Care Centre
from Patricia G (Wife of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Husband only been at Waterside for four weeks. However, he seems more contented and isn't asking constantly to come home. Staff very kind and attentive.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank-you for your kind words, we strive to always deliver a five star care experience to service users and their families and we are very pleased that you are satisfied so far.

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Review of
Waterside Care Centre
from S F (Wife of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

My husband moved into Waterside Care Home in January 2024. He had been in another care home for four and a half years but his dementia had worsened to the stage where they could no longer look after him. Waterside has proved to be an excellent choice for him. The staff are caring and attentive and he

is always well-presented whenever I visit. He settled down very quickly, is always calm, and enjoys the food that is provided. The staff are very considerate towards me and keep me informed about everything that I need to know. I am very grateful to all of them and can highly recommend Waterside.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your kind words, it's been an absolute pleasure getting to know your husband. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible and we appreciate the time you've taken to acknowledge your experience so far.

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Review of
Waterside Care Centre
from J H (Son of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

My father, now 91, has been a resident for many years and I believe he is as realistically comfortable and well cared for as he could be. He keeps going so he must be content and comfortable. The attention and care that I witness is professional, courteous and is well-communicated. I am immensely grateful

for all you do.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Hi. Thank you for your lovely comments, Your kind words are appreciated, we hope to continue to provide you and your family the reassurance that Dad is as comfortable as possible whilst living at Waterside.

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Review of
Waterside Care Centre
from Janet C (Wife of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband of 63 years marriage has been in Waterside for 2 years. He is in the last stages of dementia, but the staff are very caring and lovely. He is always clean and tidy after I visit him each week.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your comments. We are happy you are satisfied with the care your husband receives. We hope to continue to provide the best care experience for you and your family. All our love to you, Waterside staff.

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Review of
Waterside Care Centre
from Stephen B (Son of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

When my mother was first admitted she was very distressed and agitated. Within a matter of days she had calmed down due to the love, care and attention she received. Both the care staff and the office staff were very helpful and supportive to us, answering our queries, particularly when she passed away.

We cannot recommend highly enough the care and support provided by Waterside. Thank you so much.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for the lovely comments. It was a pleasure to care for your mother who will be missed dearly by all the staff. We wish you all the best for the future. Kind Regards, Waterside staff

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Review of
Mowbray Nursing Home
from D L (Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

All the staff were wonderful, cheerful, willing and efficient. Nothing was too much trouble.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you. It was an absolute delight to care for you. The door is always open for you to visit us anytime. Thank you for spending the time to review us at Mowbray; it truly means so much to us all. Kind regards.

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Review of
Red Hill
from Sandy J (Respite Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff and care are faultless. It is very difficult to make friends so I feel quite lonely at times.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, we are sorry you felt lonely at times and we hope that you have settled now back at home.

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Review of
Red Hill
from John M (Son of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff were excellent, being caring, compassionate and thoughtful to my mother and some of the staff were beyond exceptional. Too many names to mention. I shall miss seeing them.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, it's very much appreciated, will share this review with the team.

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Review of
Red Hill
from Andrew J (Civil Partner of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

Very friendly and helpful staff, clean environment, very good facilities.
Always willing to alter room contents to suit personal and seasonal changes.
Many one-to-one activities are ongoing. Singers and entertainers visit regularly.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback it's very much appreciated and we will share your review with the team.

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Care Homes Owned by Minster Care Group in Worcestershire

Minster Care Group Locations in Worcestershire (3)

Minster Care Group Reviews in Worcestershire (143)

Red Hill

Waterside Care Centre

Red Hill

Red Hill

Red Hill

Red Hill

Waterside Care Centre

Waterside Care Centre

Red Hill

Red Hill

Red Hill

Waterside Care Centre

Waterside Care Centre

Waterside Care Centre

Waterside Care Centre

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Mowbray Nursing Home

Red Hill

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