Rakeway Road, Cheadle, Stoke-on-Trent ST10 1RA
18 The Terrace, Cheadle, Stoke-on-Trent ST10 1PA
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Reply from Lesley hughes, Registered Manager at Church Terrace Care Home with Nursing
As a result of Covid 19, our practice had to change considerably in relation to family visiting loved ones. Visits have had to take place under isolated circumstances. We have already identified that one of the main consequences of this has been our limited ability to spend any time with families. Staff have found it difficult to develop or maintain relationships with family members as we did previously. We have worked tirelessly to keep people safe by making on-the-spot professional judgements about the need for isolation, namely people staying in their bedrooms. We recently made one such decision. The families concerned with the situation were informed immediately. Due to cohort practices, other family visits were maintained in all other areas. All we can do is apologise if our communication has not been 100% but the intention was to not raise unnecessary alarm.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
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Food & Drink
Staff
Activities
Management
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Rooms
Value for Money
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Mum was only at Beech Lodge for a few short weeks before she passed away.
The rooms are pleasant and light and the whole place is spotlessly clean. The management and staff are friendly and the residents and their families are
Most importantly, Mum was clean, comfortable and peaceful right to the very end.
Trusting a loved one to someone else's care is a very difficult decision to make. We looked at several other homes before deciding on Beech Lodge and we are comfortable in the knowledge that the choice we made gave Mum the best quality of life possible during those last few weeks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
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