Newbloom Healthcare in Merseyside | 3 Care Homes

Review of
Evergreen Lodge
from W S (Father of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Building interior looks tired. Staff were very friendly. Our daughter went into Evergreen Lodge a really severe alcoholic. The care and attention given by staff and the planning to turn her around were very good. They seem to have a very good system to work with the residents to get the job done and

to educate them to aim for a positive future.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Thank for taking the time to write such positive feedback about your experience of care you and your daughter have received at Evergreen Nursing Home. I wish to reassure you that we are working at updating the interior to bring it up to the same high standards of the care provided. I will certainly pass your feedback to the team who I am sure will appreciate receiving it.

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Review of
Evergreen Lodge
from M T (Mother of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My son has only been at Evergreen a month and we have been very pleased with the service they are very welcoming and helpful really getting to know my son and very kind and engaging. Rooms are very clean and the decor is in need of an update. The meals are lovely plenty of choice.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Hi, Thank you for taking the time to write such kind words. We are delighted to hear that your son has settled in nicely and is comfortable at Evergreen Lodge. It will be my pleasure to pass your feedback to the team who I am sure will appreciate hearing your feedback.

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Review of
Lakeside View
from Kath R (Wife of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My husband was admitted in 2018 with complex nursing needs and has lived here since. The manager, nursing team, administration and team leaders are exceptional in their care for residents and their families. They are very able to facilitate continuing NHS funding for residents with complex care needs,

getting one-to-one funding when needed and their terminal care is above and beyond the standard anticipated in a hospice. I cannot recommend them highly enough.
The social activities organisers work really hard to ensure good quality activities both inside and outside the home. The catering is excellent and the rooms are very homely and comfortable; my husband's room was personalised to reflect his love of a football club.
When there are problems they are investigated and remedied promptly and the attention to safeguarding and quality is exemplary.
Most of all, the carers, the leadership team and staff are kind, genuinely invested in the residents and caring, and very approachable- highly recommend.

Reply from Joanna Katz, Customer Service Liason Manager at Lakeside View

Hi, Thank you for your kind words, we are delighted to hear that you have been happy with the care your husband has received at Lakeside View. We take great pride at ensuring all are residents experience individually personalised care. Your feedback means a great deal to us and I will be sure to pass it on to the team. Thank you.

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Review of
Dundoran
from Deborah M (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

My dad moved here very recently.
Really happy with the care that is provided for him.
He is more settled.
The staff are amazing.
Nothing is too much trouble.
Always very helpful and friendly.
Absolutely made up my dad is here.

Reply from Joanna Katz, Client Liaison Manager at Dundoran

Hi, thank you for taking the time to feedback regarding the care your father has received at Dundoran Nursing Home. We are delighted to hear that your father has settled in with ease and is enjoying his time with us.

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Review of
Dundoran
from Andrew O (Son of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

Dad is well looked after and staff are brilliant, nothing is too much trouble. Place is always clean.

Reply from Joanna Katz, Client Liaison Manager at Dundoran

Thank you for taking the time to write your review. We are delighted to hear that your dad has been well looked after by the team here at Dundoran. We take great pride in looking after our residents so it's always great to hear this feedback. Your review will be forwarded to the team.

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Review of
Dundoran
from Patricia D (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

It was a very stressful time choosing a nursing home for my lovely 96-year-old mum, but I think we hit the jackpot with Dundoran.
We were impressed that the senior managers took the time to visit Mum in hospital when other nursing homes didn't.
On our first visit, we noted the cleanliness of the place,

the quality of food served and the activities organised to engage residents.
But by far the most apparent and important feature is the warmth and professional nature of each and every staff member. They were just lovely with my mum (and us!).
Sadly Mum lasted less than 2 weeks but the staff did everything possible to make her final days dignified and comfortable. Furthermore, they took care of us offering meals, snacks, drinks and support.
We will always be grateful that our memories of Mum's final days are peaceful ones.
Thank you Dundoran. You are Angels!

Reply from Joanna Katz, Client Liaison Manager at Dundoran

We appreciate you taking the time to write a review during this difficult time. It makes us very happy to hear that your mum was happy and comfortable during her stay here at Dundoran. I will pass your feedback to the team.

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Review of
Dundoran
from Alicia W (Granddaughter of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience

My 96 year old nan was moved to Dundoran following an extended hospital stay due to a bad fall this year. Sadly, she was only there for ten days, but words cannot describe the positive impact the Healthcare Assistant and her staff had on our family’s experience and on my very special nan’s final days.
From

our very first interaction with Healthcare Assistant and her staff I was blown away by their commitment to their residents. They were the only nursing home to visit my nan and had done everything they could do to get to know her and see her as a person. This was indicative of everything that was to come. Their care went over and above expectations in every respect, from personal care of my nan to our emotional care. They truly made my nan’s last days very very special. Every single person we encountered was extremely kind, respectful and they also know how to find the joy in very dark times. I wish I could write a much longer review with much more detail and call out all the individual acts of kindness - forever grateful.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your positive feedback in response to the care received for your nan at our home. It's pleasing to know that our staff team have supported your nan in the best possible way.
Our Management and Care Team always strive to ensure the highest person-centred care and your words reaffirm the standards. Thank you.

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Review of
Dundoran
from J C (Partner of Resident) published on 27 December 2023

Submitted via Website • Report

Overall Experience

Having had my loved one in Dundoran for over 12 months, I cannot fault the genuine care and empathy he and all the family have received. Nothing is too much trouble and the residents are treated with the utmost respect and patience. A real homely feeling radiates throughout and I feel they care about

us all as a family which is amazing.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your kind words regarding the care delivered to your loved one at Dundoran. It's always pleasing to read reviews like this, which highlight the high standards of care from our management and team.

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Review of
Dundoran
from A C (Stepdaughter of Resident) published on 22 December 2023

Submitted via Website • Report

Overall Experience

We moved my stepdad to Dundoran following a terrible experience elsewhere. Our family was very anxious and all of the staff made us feel at ease and welcomed us like family. They made reasonable adjustments for my stepdad and truly went above and beyond to made the transition as smooth and stress free

as possible for him and us.
The care they provide for the residents is exceptional and nothing is ever too much. The staff are always so welcoming and you can tell they truly care for all the residents and they know them and their individual needs so well. Dundoran offers great entertainment all year round for the residents and get families involved as much as possible, which was something we had not experienced in previous care homes.
All the staff have made what has been a difficult year all the more easier knowing my stepdad is receiving the best quality care and have offered my mum so much support. Thank you Dundoran.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your positive feedback regarding the care of your stepdad.
It's always pleasing to see such great care being delivered within our home.

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Review of
Dundoran
from Marcus D (Son of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

The most important resource in a care home is the staff. At Dundoran, the staff are warm, supportive, caring and attentive. My mother has had a stroke and is significantly impaired, but she will always smile when a member of staff comes in and greets her. The relationship she has with the staff is one

of the most positive aspects of her otherwise limited life. In the family, we are all very pleased that we chose Dundoran for her - she is in safe hands there.

Reply from Cos Zinonos, Operations Director at Dundoran

Dear Marcus, thank you for your positive response with regard to the care for your mother.
Our management and care team always strive to ensure a high standard of person-centred care, and your comments are very pleasing to know that this is evident.

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Review of
Dundoran
from E F (Niece of Resident) published on 20 December 2023

Submitted via Website • Report

Overall Experience

We spent the afternoon at Dundoran for my aunty's 60th birthday. The staff put on a small buffet and decorated the conservatory to give a lovely birthday feel. They are very welcoming and friendly and did a great job at ensuring my aunty had a special day.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you so much for your positive feedback on the care your aunt has received within our home.
The management and care team always strive to ensure a high standard of person-centred care, and your feedback emphasises this point and is very pleasing to read.

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Review of
Lakeside View
from Y R (Niece of Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience

My aunt has now been at Lakeside View for just over a year. The staff have taken the time to get to know her and it was clear when she was recently unwell that they are all genuinely fond of her. Communication is great and I am routinely kept up to date - someone is also always available to discuss

any concerns. As there is no family nearby, it has been reassuring to know she is well looked after, that staff are spending time with her and that all her needs are being met.

Reply from Claire Blank, Marketing at Lakeside View

Many thanks for your kind comments and taking the time to write a review. We are glad we are able to provide the care your aunt needs. Our staff do take a very caring approach when caring for the residents and providing support to their families so this is really valuable to hear.

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Review of
Dundoran
from Margaret J (Wife of Resident) published on 15 June 2023

Submitted via Website • Report

Overall Experience

My husband was in Dundoran Nursing Home from August 2021 until his death in May 2023. I was very happy with the care he received there and always felt welcome whenever I visited. I always received the relevant information, by phone or email when things were happening in the home or when my husband's

condition changed. The staff, both in the office and the carers, were always extremely helpful and caring, and I would like to thank them for all they did for my husband and me at such a difficult time in our lives.

Reply from Claire Blank, Marketing at Dundoran

Many thanks for your kind comments and taking the time to write a review. We are glad we could help at a difficult time and provide the care your husband needed. Our staff do take a very caring and professional approach when caring for the residents and providing support to their families so this is really valuable to hear.

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Review of
Dundoran
from Claire H (Daughter of Resident) published on 14 June 2023

Submitted via Website • Report

Overall Experience

Dundoran is a delightful nursing home and a very caring place to trust with your loved one (having visited my mum there for two years on a pretty much daily basis, I believe I can speak with some authority). I cannot fault the standard of care there, which has always been excellent. Although there

have been a few changes in management in the last few years, I can confirm that both the current manager and the overseeing manager are both excellent and well-liked and respected by the staff.
Please do not allow yourself to be swayed by the recent damning CQC report, which was widely covered in the local press. I believe it is entirely unfair and woefully inaccurate. Sadly this report does damage to a decent family-run business (which is already struggling even to balance the books, I believe) and causes great distress to the wonderful carers working there and also the families of the residents.

Reply from Claire Blank, Marketing at Dundoran

Many thanks for taking the time to write a review and we are so pleased that you are having such a wonderful experience at Dundoran. We are confident that on reinspection the reports will be far more positive and reflective of the experiences you and other stakeholders are enjoying and will portray a more accurate reflection of the dignified, caring and professional approach taken by our team at Dundoran when caring for our wonderful residents.

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Review of
Dundoran
from George David M (Brother of Resident) published on 5 May 2023

Submitted via Postal Card • Report

Overall Experience

Nice and friendly staff, always happy to give a welcome to all who visit residents, who are well cared for in all aspects, such as helping in all activities whether games or days out. The staff also make a point of giving any advice or update on residents' needs.

Reply from Claire Blank, Marketing at Dundoran

Thank you for your lovely comments. Our staff take great pride in all the care and support they provide so the feedback is really appreciated.

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Review of
Evergreen Lodge
from John B (Husband of Resident) published on 19 April 2023

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Evergreen Lodge for almost two years. During that time, I have been very impressed with all aspects of her care. During my regular visits, I have always found all the staff, without exception, to be very friendly, helpful, efficient and perhaps, most importantly, very

caring towards my wife. I am always kept informed of any changes or developments in her care plan and feel very confident that she is being well looked after. I would, without the slightest reservation, thoroughly recommend Evergreen Lodge as an excellent, caring and supportive nursing care home.

Reply from Claire Blank, Marketing at Evergreen Lodge

Thank you for your kind feedback and recommendation. Our staff take great pride in the care and support they provide and so it was really valued to hear about your wife's care.

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Review of
Dundoran
from C P (Daughter of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience

My lovely mum was in Dundoran Nursing Home from June 2016 until she sadly in passed away December 2022. The care delivered by the lovely staff was amazing and the proof is in how long our mum's time was spent at Dundoran. My mum was always treated with respect and her dignity was always considered and

maintained. The staff work very hard and I feel they should be rewarded for this! You are all amazing, a big thank you!
The home made our family very welcome and we were always involved every step of the way. Activities provided were amazing.

Reply from Claire Blank, Marketing at Dundoran

Thank you for your lovely review, it's always good to have positive feedback. We're so glad your mum had the care she needed and you and your family felt supported too. Our staff really appreciate your comments as they do try to provide the best care.

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Review of
Evergreen Lodge
from Neil D (Husband of Resident) published on 15 April 2023

Submitted via Website • Report

Overall Experience

Prior to my wife coming to Evergreen Lodge the manager spent some time explaining all about the home and arranged for a time to visit. I was happy that he spent the time showing me around the home and answering all my questions. Although maybe the decoration of some areas is looking a bit tired my first

impression was that all the staff take great pride in the care they provide. My wife has been a resident here now for nearly a year and my initial impressions have been proved well founded. Her room is well furnished and we have decorated it with personal pictures and a tv that was installed for us. The home is well-maintained, cleaned and her bedroom is always spotlessly clean and tidy. I am more than pleased with the care she receives as she is always clean and the carers take time to do her hair and make sure she is dressed nice. All the carers are in my opinion people who genuinely care about the residents wellbeing showing kindness and respect at all times.

Reply from Claire Blank, Marketing at Evergreen Lodge

Thank you for your kind comments and positive feedback. We do take pride in the care and support we provide so it's really valued to hear the staff are providing the care your wife needs.

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Review of
Lakeside View
from J G (Nephew of Resident) published on 9 March 2023

Submitted via Postal Card • Report

Overall Experience

My relative has been in Lakeside since September 2019. I have had no problems for either myself or my relative. All through the pandemic, their first concern was for her and her safety although not being able to visit in person was hard they offered zoom visits. The home is also clean and odourless,

the staff are helpful and are on top of any medical issues with good communication with the family.

Reply from Claire Blank, Marketing at Lakeside View

Thank you for your kind feedback and taking the time to send a review. Our staff appreciate your feedback as they do try to provide the best care and support.

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Review of
Lakeside View
from Cathy P (Daughter of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

My dad has been at Lakeside for two years now. He loves it there. We have always found the staff to be very caring and friendly. I am always updated if my dad is unwell. I receive regular phone calls from the nurse about his care plan, and if I need anything to ass or am concerned about/ My dad enjoys

the entertainment and activities. He also loves the variety of food. Thank you all.

Reply from Claire Blank, Marketing at Lakeside View

Thank you for your lovely feedback. It's greatly valuable to hear your dad is happy and the staff are able to provide the care he needs, and you feel supported too.

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Care Homes Owned by Newbloom Healthcare in Merseyside

Newbloom Healthcare Locations in Merseyside (3)

Newbloom Healthcare Reviews in Merseyside (70)

Evergreen Lodge

Evergreen Lodge

Lakeside View

Dundoran

Dundoran

Dundoran

Dundoran

Dundoran

Dundoran

Dundoran

Dundoran

Lakeside View

Dundoran

Dundoran

Dundoran

Evergreen Lodge

Dundoran

Evergreen Lodge

Lakeside View

Lakeside View

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