9-15 Morland Road, Croydon CR0 6HA
"Barrington Lodge Nursing Home operate to a very high standard. The care and compassion is second to none. They keep me fully informed…" Read all 113 reviews
Barrington Lodge Nursing Home is a well-established care home located in a quiet residential area in Croydon. Provides 24 hour respite care, care with nursing, EMI nursing, long term care for people who are totally dependant on others for their continued… Read more about Barrington Lodge Nursing Home
40 Beechwood Road, Sanderstead, South Croydon CR2 0AA
"Clean, welcoming environment. Friendly staff. Comfortable setting for visitors and residents. Proactive staff. Caring atmosphere…" Read all 53 reviews
Beechwood House is a comfortable care facility ideal for older people's and dementia care, together with many other specialist conditions. The home offers a peaceful environment also ideal for respite and day care, whilst giving residents the option… Read more about Beechwood House
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Reply from Manager, Manager at Barrington Lodge Nursing Home
Maintenance staff was off sick due to COVID-19 and was unable to complete all refurbishing work. However, the placement team were informed about the nature of the room and due to the urgency to move the client out of the hospice admission was agreed. Once another room became available the client was moved. If the family were unhappy with the choice of placement, they had the option to move the client into another care home. However, they created an unpleasant atmosphere for our staff on each visit. On one occasion, CJ made an unacceptable comment stating that our employees are all foreign and can’t speak proper English. As an employer, we have an equal opportunity policy and this was communicated to the family and was followed by an apology by C.J. The client's family chooses to visit outside my office hour which are after 6pm and weekends.
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Reply from Melvin Pavaday, Deputy Manager at Barrington Lodge Nursing Home
I am extremely disheartened that you felt the need to write this review. This review is not a direct representation of how we conduct ourselves at Barrington Lodge. As you are aware the issues all stemmed from the council placing your father at Barrington Lodge in the only room available at the time. This was clearly dictated to the council prior to placement much to your dissatisfaction. We tried our hardest to be as accommodating as possible, offering a potential room switch if one became available (which it never did). On numerous occasions, I asked you if you were having any issues, to which you only replied about the current room size. There was no mention of care standards. It is quite upsetting that this review was written when we have an open-door management policy here at Barrington Lodge, any issues that do arise are dealt with by myself or our Registered Manager. I wish you all the best.
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