T L C Care Ltd in Hertfordshire | 2 Care Homes

Review of
Cuffley Manor
from A L (Cousin of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot thank Cuffley Manor enough for the outstanding care and support they have provided to my elderly cousin over the past 18 months. From the moment she arrived they treated her with kindness, dignity and genuine warmth. The staff are exceptional compassionate and always go the extra mile. Thank

you.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

It is truly heartwarming to read about your experience. We are extremely grateful for all the support and kindness you showed during your visit with your loved one.Your feedback deeply touched our team. We would like to personally thank you and your family for entrusting your cousin to our care, it means so much to us. We will be forever grateful.

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Review of
Cuffley Manor
from D B (Relative of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming, professional staff.
Excellent facilities, cleanliness and atmosphere.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and the support you have shown to our team.We are deeply grateful that you chose Cuffley Manor and entrusted us with the care of your loved one. It is a privilege to be part of their journey, and we remain committed to providing the highest standard of care.

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Review of
Cuffley Manor
from Patrick F (Son-in-law of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Fabulous facilities and wonderful caring staff. Safe and secure environment which is kept clean and most welcoming. Would recommend without hesitation.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Dear Family,It is truly heartwarming of you to share your feedback and thoughts with us. We cannot fully express our gratitude and appreciation for the trust you have placed in us by allowing us to care for your loved ones.

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Review of
Cuffley Manor
from M F (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Cuffley for five years now, and the care shown to her has been second to none - which means that at 104 years old she still enjoys her life and we still have her with us.
As a family, we are aways welcomed and made to feel at home and valued. Thank you Cuffley Manor.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

This is truly amazing and thoughtful of you and your family-to entrust us with the care of your mother. Words cannot fully express how grateful we are to be part of this chapter in her life.Thank you so much for your support to the team and for sharing your feedback with us. It has truly brightened our days and uplifted the whole team.

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Review of
Cuffley Manor
from A D (Son of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

A warm friendly home with loads of amazing activities for its residents. Very welcoming to all visitors, both two and four legged!

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Dear Family,Thank you for taking the time to leave us a review. We are truly grateful to have your loved one with us, and we do not take that for granted.The team and I are continuously inspired by your support and kindness-it enables us to continue excelling in our roles and providing the best care possible.

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Review of
Cuffley Manor
from Jessica C (Relative of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

When I enter the building, its very friendly staff, welcoming and excellent facilities. I enjoy sitting in the lounge and serve your coffee and cakes with my relatives. Good value for money over all excellent place for elderly to place like Cuffley Manor.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for taking the time to share your thoughts and feedback. It means a lot to us, and this will truly have a positive impact on both the team and the home. We look forward to creating more pleasant moments with you and your loved ones.

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Review of
Cuffley Manor
from K C (Niece of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My uncle was a resident at Cuffley Manor Care Home for four and a half years and was wonderfully cared for, especially in the last twelve months in his 100th year.
All his requests were carried out and special praise goes to the maintenance manager whom he regularly called upon. He enjoyed the varied

menu and ate everything placed in front of him. The staff were caring and any ailments dealt with quickly. The Cuffley Manor Manager ensured that he was properly looked after - she went above and beyond to ensure that he was comfortable and as happy as he could be and had a very good relationship with him.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for allowing us to be a part of your uncle's life. What an amazing gentleman he was. We were fortunate to have him choose Cuffley Manor. My team and I are truly grateful for the time you took to share your thoughts and feedback with us. Please feel free to visit us whenever you can. Wishing you and the rest of the family all the best.

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Review of
Cuffley Manor
from Jack G (Grandson of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

The care here is second to none. Everyone is made to feel like family, which is my favourite part of my nan being here! The team are all amazing.

Reply from Ivy Nyein, Business Development Manager at Cuffley Manor

Thank you so much. Your words really touched us. Knowing that your nan feels at home at Cuffley Manor and that you see us as family means everything. We truly care about every resident, and it's lovely to hear that it shines through. Your kind feedback will bring a smile to our team's faces, and we're so grateful to care for someone so special.

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Review of
Cooperscroft
from Vicky N (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Just want to say a big thank you for everyone at Cooperscroft, they have welcomed my father into their care with so much love and respect. Dad was very difficult to deal with and respect. Dad was very difficult to deal with but at Cooperscroft nothing is an issue. He is mixing with other residents which

hasn't done before. He seems very relaxed and loves it here, wish we moved him years ago. Best care we have ever had. As a family, we feel his safe and we are so relaxed, always clean and a beautiful place to be in.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your kind words and heartfelt feedback. It truly means the world to us to know that your father feels comfortable, happy, and well cared for here at Cooperscroft. Our team takes great pride in creating a warm, respectful, and supportive environment for all our residents, and it's incredibly rewarding to hear how positively it's impacted both your father and your family. We're delighted to see him engaging with others and enjoying his time with us - it's moments like these that make our work so special. Thank you once again for your trust and support.

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Review of
Cuffley Manor
from David W (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

This care facility lived up to my expectations and beyond. TLC is justified as tender, loving care. Every member of staff I met were kind and polite. The nursing staff are very patient in sometimes difficult circumstances. My mother needed respite and the manager was willing to assess her needs at short

notice. Mother has told me how good the food is and she enjoyed many of the activities. No complaints.

Reply from Dr. Ivy Nyein, Business Development Manager at Cuffley Manor

Thank you so much for your kind words and recommendation. It means the world to us that you and your mother had such a positive experience. Knowing she enjoyed the food, activities, and care warms our hearts and inspires us to keep doing our best. Once part of the Cuffley family, always part of the family. Please don't hesitate to reach out if you need anything in the future. We are always there for you.

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Review of
Cuffley Manor
from Jacqueline L (Friend of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

Warm welcoming staff as soon as you enter home. It's perfect. Everyone so kind. My friend is very happy here.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for visiting our home and taking the time to leave a review. We truly appreciate your feedback and hope to see you again soon!

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Review of
Cuffley Manor
from Rosanna N (Friend of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

On my visit to the home today, I found everyone so helpful. Everywhere was so clean, spotless. There was plenty of activity for the residents and they all looked happy and contented. I know a couple of people who have staying in the home, who were very happy.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

This is truly what we aspire to achieve - ensuring our residents and their loved ones have this experience. Thank you for taking the time to share your thoughts and experiences. Have a wonderful day.

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Review of
Cuffley Manor
from J J (Cousin of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Found the home amazing, like going to a 5 star hotel. Was amazing at how kind and clean it was.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for your time and thoughts; we truly do not take them for granted. It's always a pleasure to have you in our home.

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Review of
Cuffley Manor
from R J (Cousin of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Absolutely amazed at the standard of facilities here. So clean and wonderfully decorated everywhere. Would like to end up here myself if the need.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Your feedback has put a smile on all of our faces. It has truly brightened our day, and we are grateful for your time and thoughts. Please do come again, and have an amazing day!

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Review of
Cuffley Manor
from B D (Friend of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My third visit to an old friend. Everything is excellent standard, the care sympathetic. She seems settled and content.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for your lovely feedback and for visiting the home, we hope to see you soon on your next visit.

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Review of
Cuffley Manor
from H B (Sister of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Family reunion lunch, all managed very well. The room very pleasant, table decorated well. Food (finger) very good and good quality. Staff very helpful, smiley and willing. Overall very good experience enjoyed by my sister who is mostly bed bound. Thank you.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you for visiting our home and for taking the time to complete a review for us. We hope to see you soon.

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Review of
Cuffley Manor
from B H (Daughter of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

Whilst my mother was at the home, she was very well looked after. The staff were always most understanding of her needs, as her mental health deteriorated due largely to her dementia. Towards the end of August, her general health worsened and during her final days, her carers were exceptional in the

manner in which they cared for her, ensuring she was always comfortable and pain free.
Her passing could not have been better managed or peaceful.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

It was a pleasure having your mum stay with us. Thank you for entrusting us with her care. She and your entire family will be greatly missed.

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Review of
Cooperscroft
from Chris F (Husband of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

We had a very satisfactory visit to Kenwood Houses and cafe and the resident really enjoyed looking at the paintings and the journey there and back. The taxi driver was very helpful and also the carer who came with us.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for sharing this wonderful feedback! We're thrilled to hear that your visit to Kenwood House was such a success and that you enjoyed the art and overall experience. It's heartwarming to know that both the taxi driver and our dedicated carer helped make the journey smooth and enjoyable. We strive to make every outing meaningful and are grateful for your kind words, which motivate us to continue providing excellent care and memorable experiences for our residents. Looking forward to organising more enriching trips in the future!

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Review of
Cooperscroft
from Tracey T (Daughter-in-law of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Our experience has been amazing. All the staff have been welcoming, attentive to my mother in law and just kind and warm. The care home is clean, of a high standard and we feel relieved that mum will be safe and well cared for. One staff member in particular has gone above and beyond to make our transition

from hospital to Cooperscroft as seamless as possible which we thank her for - from the bottom of our hearts. We can now spend quality time with her and make new/happy memories in the time we have left.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your wonderful feedback. We are truly grateful for your kind words and are delighted to hear that your experience at Cooperscroft has been so positive. Our team is dedicated to providing a warm, welcoming, and high-standard environment, and it's incredibly rewarding to know that we have made a difference for you and your mother-in-law. Your appreciation means the world to us, especially knowing that you feel reassured and able to spend quality time together making precious memories.

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Review of
Cuffley Manor
from Bill D (Friend of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

As a visitor, I am very impressed by the staff and the facilities. I don't have experience of food or rooms but my friend says they are good.

Reply from Marion Wak-Williams, Manager at Cuffley Manor

Thank you so much for visiting our home and taking the time to provide feedback. We truly appreciate it and hope to see you again soon.

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Care Homes Owned by T L C Care Ltd in Hertfordshire

T L C Care Ltd Locations in Hertfordshire (2)

T L C Care Ltd Reviews in Hertfordshire (258)

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cooperscroft

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

Cuffley Manor

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Cooperscroft

Cuffley Manor

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