T L C Care Ltd in London | 4 Care Homes

Review of
Karuna Manor
from N S (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent all round service.

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Review of
Karuna Manor
from D S (Brother of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

This is my first expeirence in care home. I found my overall experience good. Good staff, good guidance, clean home and staff always there to help you.

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Review of
Karuna Manor
from A S (Sister-in-law of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Seen a few homes for my sister-in-law. I fell in love with Karuna and because of her age she was rejected then I applied again in September 2024 and due to her doctor's report which was incorrect, she was rejected again but I never gave up. Now in January 2025 tried again and she moved in on the 31st

of January 2025 and can see her so happy and lots of changes and improvements in her due to her care. Staff are unbelievable.

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Review of
Candlewood House
from C C (Friend of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My friend has cancer of the oesophagus and after 2 stints in hospital he was too weak to go home. He was referred to Candlewood House. It was perfect, lots of room in general including his own room, very easy access, friendly and at meal times it always smelled delicious. There is always a choice of

hot and cold drinks and snacks for family and guests too. Due to how weak he was, my friend never took part in any of the available activities. The cancer spread too fast taking him from us too soon. As someone who worked in a home before, Candlewood House is the perfect place. I'd be happy to visit my own family here if it came to that.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words and heartfelt review. We're deeply sorry for your loss and grateful that we could provide comfort during a difficult time. Our thoughts are with you.

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Review of
Carlton Court Care Home
from Derek G (Son of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

I am happy to say that my mother has had excellent care here in the last 10 months of her life. The staff have always been helpful, caring and supportive and I have been very content with how she has been looked after.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your heartfelt feedback. We are truly honored to have had the opportunity to care for your mother over the past 10 months. It's wonderful to hear that youve been satisfied with the support, care, and attention she received from our team. Your kind words mean a lot to us, and we will continue to ensure that all residents receive the highest level of care and respect.

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Review of
Carlton Court Care Home
from A F (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a week and very well cared for. She is comfortable and content. Staff are all very caring and professional.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your kind words! We're thrilled to hear that your mother is feeling comfortable and well cared for. Our team is dedicated to providing the best care possible, and it's wonderful to know that their efforts are making a positive impact.

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Review of
Kailash Manor Care Home
from H K (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Our original plan was for mum to stay at Kailash Manor for a month for respite care. Due to her existing health conditions this turned into palliative care. I would like to praise and thank the staff for the way they treated mum and the family. Full of love, compassion, kindness and respect. All the

staff were lovely. The nurses in particular treated us with such sensitivity at a difficult time. I felt mum passed away in peaceful, comfortable and dignified surroundings. A big thank you to all the staff.

Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home

Thank you so much for your heartfelt message. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time.It was an honour to care for your mum, and we are deeply touched by your kind words about our team. Providing compassionate, dignified, and respectful care is at the heart of what we do and knowing that we were able to offer comfort to both your mum and your family means a great deal to us.We will share your appreciation with our team, especially the nurses who supported you with sensitivity and kindness. Please know that our doors are always open to you, and we hope you find strength and comfort in the memories you shared with your mum.With deepest sympathies and gratitude,The Kailash Manor Team

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Review of
Carlton Court Care Home
from L G (Daughter-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff very approachable, friendly & extremely caring. Good communication throughout my mother in law's stay. The best place for excellent care & support to not only residents but family members too.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your kind words and positive feedback. We are delighted to hear that you found our team approachable, friendly, and caring. Providing excellent care and support to both our residents and their families is our top priority, and its wonderful to know that we made a difference during your mother-in-laws stay.

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Review of
Candlewood House
from William W (Brother of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

All at the care home could not have done more for my brother at the end of his life. They all went above and beyond to make him feel at home and comfortable, and to treat him with compassion and respect. They also provided great support to me as his relative, and to his other visiting friends. I highly

recommend this care home, not only for its staff, but also for its facilities (including a cinema room, private and communal dining areas, and daily activities for residents who wish to participate in them). Residents are treated as people who matter, with honesty, and cared for in a safe, well-maintained and friendly environment.

Reply from Nishma, Assistant Business Development Manager at Candlewood House

Thank you for your kind words, it was our pleasure to get to know your brother, family and friends. We were honored to support him during such difficult time.

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Review of
Kailash Manor Care Home
from Y P (Resident) assisted by family/friend published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been a resident since 25/07/2024. Since I am both mentally and physically fit (91 years) it has taken time to adjust. However, over these few months I am settling down and praying with the care and support I am receiving from the management at all levels of the two as well as other staff members,

I will be able to accept Kailash as my home and livelihood. I have had some issues with food; particularly dinner but with the help of management this is improving. Overall the management continues to ensure I am happy, comfortable, and approachable for which I am grateful.

Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home

Thank you for sharing your thoughtful feedback. We're so glad to hear that you're settling in and feel supported by our team. We're also pleased to know that the food issue is being addressed. Your comfort and well-being are our top priority, and we're grateful to have you as part of our community.

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Review of
Kailash Manor Care Home
from D K (Son of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

This is my last review as my Mother passed away a couple of weeks ago at Kailash Manor. As she became more frail in her final weeks the nursing and care staff seemed somehow to be even more loving and attentive to her every need, making sure she had no pain or discomfort, ensuring she felt loved and

special in between our visits. They kept us sensitively informed about any downward deterioration, obtained a medical review when needed but did not over-intervene, and did not let her feel anxious about her condition. We really appreciated the way in which they also looked after us as a family before and after her passing. We feel very fortunate that Mum had her final two years in the most caring and high-quality home we could have imagined. Our thanks go to all the staff, and our love to all the other residents they are still caring for.

Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home

We're deeply sorry for your loss. Thank you for sharing such a heartfelt review. We're honoured to have been able to care for your mother and support your family during such a difficult time. Your kind words mean so much to us, and we'll continue to provide the same level of care to all our residents. Our thoughts are with you and your family.

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Review of
Kailash Manor Care Home
from D O (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

I cannot thank enough all the staff at all levels at Kailash Manor Care Home.
My Father had the best 15 months of his life here. He was palliative but they extended his life by making him so happy.
He was very fearful of death and Kailash did everything to make him comfortable and happy.
They went

above and beyond to help me and my Mum too.

Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home

Thank you so much for your kind words. We're so glad we could make a difference for your father and provide comfort to your family during such a difficult time. Your gratitude means the world to us.

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Review of
Candlewood House
from E K (Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly, welcoming atmosphere. Care, thorough attentive and kind. There is a feeling of safety, always people to help and protect. A happy environment.

Reply from Jeya Keerthi, Business Development Manager at Candlewood House

Thank you for your kind words! Your feedback means a lot to us! We're so glad you feel welcomed and supported at Candlewood House.

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Review of
Candlewood House
from Cressida J (Daughter-in-law of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law spent her final days at Candlewood House. The care and facilities were exquisite. Our family member was treated with such great care, but we as a family were also looked after beautifully.
The manager especially was so kind and thoughtful and made a very difficult time much, much easier

to bear.
I highly recommend Candlewood House, as a family member and as a former nurse myself.
10 out of 10 and much gratitude from our family.

Reply from Nishma, Candlewood Assistant BDM at Candlewood House

Thank you for the wonderful and thoughtful review. It is reassuring to know your experience was so positive at a difficult time. The team strive to provide high level of care with truth, love and compassion.

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Review of
Candlewood House
from R L (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My father's Alzheimer's was quite advanced when he went to Candlewood House for respite care and he never really settled but this was not the fault of the staff, who made every effort to help. Carers were all kind, gentle, friendly and respectful. The food was of a high standard and the place is clean,

warm and attractively furnished and decorated. Perhaps more effort could be made to alleviate boredom in the dementia patients and to cater for individual tastes - my father will happily listen to the radio for hours, but I believe he never heard one note of classical music there, only Muzak most mealtimes.

Reply from Nishma Haria, Assistant Business Development Manager at Candlewood House

Thank you for taking the time to post a review. We are pleased that your overall experience was so positive and found your father to be well care for and the food to be of high standard. The feedback relating to activities is valued and we will work to improve this.

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Review of
Candlewood House
from Emma C (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

When looking for a safe, caring environment for our mum, Candlewood House was head and shoulders above anywhere else we researched.
From the moment we called to arrange a tour, we were pleasantly surprised at the open door policy the care home had. We arranged a visit quickly and from the moment we

arrived, we knew this was the place for our mum.
Mum was invited for lunch and we went along while she had the tour and also had lunch which was lovely. An assessment was done the same day amazingly and within the week our mum had moved in.
Mum has never been open to the idea of residential care until visiting Candlewood House and seeing the level of care and attention to detail provided. The care home manager is truly wonderful and genuinely caring and mum has taken to her straight away. Nothing is too much trouble for any of the staff and the welcome Mum got on her arrival was outstanding.
So far so good and as far as we are concerned, this is the best decision we could have made!

Reply from Candlewood Assistant BDM, Assistant Business Development Manager at Candlewood House

Thank you for taking the time to post a wonderful review. Your mum is a pleasure to have around, we are delighted that the moving in and settling experience for her and the family has been seamless and so positive.

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Review of
Carlton Court Care Home
from A H (Friend of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff very friendly, helpful. Place always clean. My friend seems happy and gets help whenever she needs it. Always treated with respect.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for sharing such positive feedback. We're so pleased to hear that you've found our team friendly and helpful, and that the home is always clean. It's wonderful to know that your friend is receiving the support she needs and is treated with respect at all times.

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Review of
Carlton Court Care Home
from L O (Friend of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Very nice people, always friendly when I go into the home.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for your kind feedback! We're so glad to hear that you've had a positive experience with our team and that you find everyone friendly. We pride ourselves on creating a warm and welcoming atmosphere, and it's wonderful to know that this has made a difference to your visits.

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Review of
Carlton Court Care Home
from Catherina B (Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my stay here, staff are polite and very helpful all the time. I got to know them very well. I feel safe and secure. I am happy with my room and TV. Enjoying activities - painting - very good colours.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for sharing your kind feedback. We are delighted to hear that you feel safe, secure, and happy with your room and the activities provided. Its wonderful that you are enjoying the painting sessions and the colours used creativity is always encouraged here!

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Review of
Kailash Manor Care Home
from Mayura P (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I wanted to take a moment to express my heartfelt gratitude for the exceptional care and compassion Kailash Manor showed my father, especially during his last days.
The nursing staff, particularly the night-time nurses, showed great kindness, professionalism, and unwavering dedication which meant

a great deal to both him and our family. Knowing he was surrounded by people who genuinely cared for him brought us immense peace.
From the small, thoughtful gestures to the attentive care you gave every day, the team went above and beyond to ensure he was comfortable and at ease. We will forever be grateful for the support you provided, not just to him but to all of us as a family.
Kailash has a true family feel, and it was evident in every interaction.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

Thank you so much for your kind and heartfelt words. We are truly honoured to have had the privilege of caring for your father during such a difficult time. It means the world to us to know that the compassion and dedication of our team, particularly the night-time nurses, provided comfort and peace to both your father and your family. At Kailash Manor, we strive to create a warm, family-like environment, and we're grateful that this was reflected in your experience. Your gratitude and trust in us are deeply appreciated, and we will always cherish the opportunity to have supported your family. Wishing you all the very best.

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Care Homes Owned by T L C Care Ltd in London

T L C Care Ltd Locations in London (4)

T L C Care Ltd Reviews in London (355)

Karuna Manor

Karuna Manor

Karuna Manor

Candlewood House

Carlton Court Care Home

Carlton Court Care Home

Kailash Manor Care Home

Carlton Court Care Home

Candlewood House

Kailash Manor Care Home

Kailash Manor Care Home

Kailash Manor Care Home

Candlewood House

Candlewood House

Candlewood House

Candlewood House

Carlton Court Care Home

Carlton Court Care Home

Carlton Court Care Home

Kailash Manor Care Home

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