How many Care Homes does Royal Star & Garter own?

Royal Star & Garter own 3 Care Homes.

Which Royal Star & Garter Care Homes have the highest review score?

Royal Star & Garter - High Wycombe , Royal Star & Garter - Surbiton & Royal Star & Garter - Solihull have the highest review score.

Royal Star & Garter | 3 Care Homes

Review of
Royal Star & Garter - Solihull
from R B (Husband of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.

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Review of
Royal Star & Garter - Solihull
from B H (Day Care) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Day care user once a week. I am 91. Generally very good service.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for your wonderful review. We are thrilled that you are able to use our daycare service. I have forwarded this information to the daycare supervisor to see if there is anything we can do to improve your time here in terms of activities. Your feedback helps us to come up with innovative and individually tailored activities.

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Review of
Royal Star & Garter - Surbiton
from Ann S (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Our family cannot thank the wonderful team at the Royal Star & Garter enough for the quality of care my father received during his 10 months there. He was admitted from hospital in January 2024 as had become immobile and needed nursing care. He really enjoyed the extremely comfortable, homely and clean

environment, the range of activities and above all the care and dedication he received from the staff.
Dad received 6 days end of life care in October. He and our family received outstanding care during what was a extremely emotional and difficult time. He was treated with such dignity and love - we really couldn't have asked for more. Also for our family who stayed with him for 24 hours a day - nothing was too much trouble to make us feel comfortable too. Thank you so much - you have a tremendous team of dedicated and professional staff.
My mother is also now at the Royal Star & Garter as she has dementia. We feel this is the only home we would have wanted her to stay in.

Reply from Helena Maher, Home manager at Royal Star & Garter - Surbiton

Thank you for your kind words. It was a pleasure to have Dad living with us.

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Review of
Royal Star & Garter - High Wycombe
from Sharon K (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My sister and I are very pleased with the amazing service provided by Royal, Star & Garter, High Wycombe in caring for our elderly mother, who suffers from dementia and serious mobility issues. The staff have gone out of their way to keep her safe, comfortable, and happy since the day she moved in,

almost a year ago. Her health and well-being have improved and she is now fully settled in. She is very fond of the caring staff, loves the food, and enjoys the garden. The staff tries very hard to accommodate us, whatever our requests and the fact that Mum is safe and happy at RSG gives us great peace of mind. I would highly recommend RSG to anyone considering permanent care for an elderly relative.

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Review of
Royal Star & Garter - High Wycombe
from Pippa R (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

Two members of staff, in particular, are absolutely marvellous supporting my mum with day care. My mother thoroughly enjoys the activities and chatting with other service users. Mum enjoys all the activities; painting, movement to music, and cards and she loves the day trips.

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Review of
Royal Star & Garter - High Wycombe
from Teresa T (Wife of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My Husband attends Dementia Day Care weekly and we also attend bi-weekly Lunch Club together.
The attention to care for both these events is excellent and could not be better. The staff are enthusiastic, caring and helpful. At both these events the food is nutritious, options are also given, and portion

size is perfect.
I think every detail is taken into consideration.
Have only good things to say about Royal Star and Garter.

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Review of
Royal Star & Garter - High Wycombe
from Mary A (Wife of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

The care my husband gets from the day care staff is totally outstanding in every way. He gets a big welcome when he arrives. Staff respond to him very well. They are all very kind and helpful and very good fun.

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Review of
Royal Star & Garter - High Wycombe
from J S (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

My father moved into Royal Star and Garter in High Wycombe six weeks ago and has settled in amazingly well. He was very hesitant about leaving his own home but loved his room overlooking the garden. His room is very spacious, absolutely spotless, and very comfortable. The staff are so friendly, kind

and helpful and nothing is too much trouble. I have joined Dad for lunch and it really is like fine dining. I would like to send my very grateful thanks to everyone, staff, and volunteers who make this home exceptional and of a very high standard.

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Review of
Royal Star & Garter - Solihull
from David J (Son of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs

and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are extremely happy to hear how delighted you are with the care we provide for your mother. We do our very best to treat everyone individually and with kindness. It's fabulous to hear your mother enjoys all of the wellbeing activities. Thank you so much for taking the time to leave us such a lovely review.

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Review of
Royal Star & Garter - Surbiton
from J B (Resident) assisted by family/friend published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

Pleasant, relaxed atmosphere. The staff and volunteers are friendly and attentive.

Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - Surbiton

Thank you for your review we are always appreciative to hear feedback and comments regarding our home.

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Review of
Royal Star & Garter - Solihull
from David C (Son of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic.

Great staff with a lovely cheery attitude. Thank you.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We understand how hard it can be to make that transition to a care home, so we are really pleased to see that Mum's experience has given you the peace of mind you need. The care we provide is shaped around our values which means doing so with love and working as one team, one family and one community. Thank you so much for taking the time to leave us a review. We will be sure to share this with the team.

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Review of
Royal Star & Garter - Surbiton
from Audrey F (Wife of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

I visited three homes - Surbiton excelled - this was unfortunate as it was far away the most expensive!
The home is beautiful. The staff excellent. The facilities and activities provided were well thought out and pleasing.
My husband appeared to enjoy the days spent there. I could relax knowing that

he was receiving excellent care.

Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - Surbiton

We are so pleased your husband enjoys his time with us, it is a pleasure to care for him. Thank you for your review of our home and care team, we are delighted that you felt we excelled, we always strive to provide the very best care. The cost of care is challenging but we ensure our fees are benchmarked within the local area. Our specialist, 24-hour care supports residents with complex nursing needs and disabilities or dementia. We also provide services such as in-house physiotherapy and a full wellbeing programme.

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Review of
Royal Star & Garter - Surbiton
from R B (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Our mum used your respite service and was met with warmth and compassion. Her room was clean, inviting and had a beautiful view of the garden. She thoroughly enjoyed all of the activities and events organised and said "I was kept very busy." She loved her meal times and particularly enjoyed sitting

with other residents who shared similar interests. The staff were thorough, communication was excellent throughout her stay. She was treated with dignity, compassion and care and we could tell when we picked her up that she had really bonded with the staff. We would definitely use the service again. A big thank you!

Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - Surbiton

We are so pleased to hear that Mum enjoyed her respite stay with us, and we would love to welcome her back in the future. It's wonderful to know that Mum felt included and truly cared for. Our staff really do work very hard to ensure that every resident, long-term or short-term, feels part of our home. Thank you for your kind words.

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Review of
Royal Star & Garter - Solihull
from R F (Son of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

The management staff were very good in arranging for Dad to be taken into the nursing home, all went smoothly. The care assistants and nursing staff have been very helpful and considerate. I thoroughly would recommend your home.
PS Dad says why can't he have mushrooms with his cooked breakfast?

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for providing such lovely feedback. We appreciate your recommendation, as this will help other veterans and their partners to choose a place that's right for them. Dad can absolutely have mushrooms with every cooked breakfast. Our dining team has monthly meetings with the residents to create the menu together, and they will take any requests for whatever takes your fancy on that day.

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Review of
Royal Star & Garter - Solihull
from W W (Son of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Top-quality care over the last 30 months for my father who has dementia.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to share your review. We are so happy to hear your view on the care that we provide for your father. We take pride in providing top-quality care for him.

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Review of
Royal Star & Garter - Solihull
from L W (Daughter of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Mom started to attend daycare once a week after she developed dementia. She so enjoyed it. When she became ill and went into hospital, we knew she wouldn't be able to go back home and live independently. It is a difficult decision to make but has been the right one for all of us. Mom is so happy, relaxed

and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.

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Review of
Royal Star & Garter - Surbiton
from Rebecca B (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Very happy with our first experience of placing Mum in the care of The Royal Star and Garter for a short stay. The home is run in a calm, professional manner. The staff are friendly and welcoming. Mum was super calm and praised all the care home staff saying she would definitely recommend the place

to her friends. Mum was given the opportunity to be independent and invited but not forced to join in with all the many and varied daily activities. She had a lovely room and could walk out into the pretty and well-kept garden. The home has a serene, calm feeling about it with the nursing staff going about their care in a quiet professional manner. The nurses wear their own clothes and have name badges which we thought was a lovely idea. Mum was invited out on day trips and visitors were welcomed into the home. Mum loved her room and loved how quiet and calm it was there. She enjoyed the delicious meals which were served with thought and care.

Reply from Donna Bedi, Enquiries Coordinator at Royal Star & Garter - Surbiton

Thank you for this wonderful review of our care home, it was a pleasure to have mum here with us on respite and it is so lovely to hear how her experience was a positive one and the kind words for the team here. We are pleased that Mum felt included and enjoyed her stay. We look forward to seeing her in the future.

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Review of
Royal Star & Garter - High Wycombe
from Sally H (Wife of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My husband had been a resident for 15 months at The Royal Star and Garter and he was very happy there. Everyone at this home is kind and considerate - nothing too much trouble.
I have nothing but praise for them. The Home is lovely and friendly - a pleasant place to be.

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Review of
Royal Star & Garter - Solihull
from J G (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved into RS&G having initially been a day care user there. The transition was seamless, undoubtedly helped by the familiarity of the building and staff members. Having been elsewhere for respite last year, we were anxious how Mum would settle (she has Alzheimer's), but worries were unfounded as

the staff are genuinely so helpful, caring and friendly - and above all, happy! The vibe at RS&G is so welcoming, the place is spotless, the staff are also very supportive towards my dad, recognising the massive adjustment for him. Mum is now getting the stimulation she needs - so many activities planned and care is tailored to the individual. All the staff, without exception, are warm, kind, caring and empathetic. The most important thing of all is that Mum is happy!

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to write such wonderful feedback. We take pride in making sure that all of our residents receive individualised care, creating a warm and happy environment. The Royal Star and Garter isn't just a home for residents to live in; it's a place for families to continue spending time with loved ones in a safe, warm and happy environment. The team will be so grateful to hear how their work has such a positive impact.

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Review of
Royal Star & Garter - Solihull
from Kay W (Daughter of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

The management team are so friendly and professional. One lady was so helpful when transferring our dad from the hospital, which was an awful time for the family. All the carers are so full of love and friendly too. The activities and entertainment are great fun and all are welcome. Lovely trips our

for scenery trips.
The food is so tasty and presented well, the restaurant is a credit to the home.
Overall, the nurses and carers make this home excellent.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are so pleased to read your kind words, which of course we will pass on to the team, including the restaurant staff. It's fantastic to read about your positive experience. We understand how difficult moving to a care home can be, so we are grateful to hear how the team supported you through this.

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Care Homes Owned by Royal Star & Garter

Royal Star & Garter Locations (3)

Royal Star & Garter Reviews (185)

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Surbiton

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - High Wycombe

Royal Star & Garter - Solihull

Royal Star & Garter - Surbiton

Royal Star & Garter - Solihull

Royal Star & Garter - Surbiton

Royal Star & Garter - Surbiton

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Surbiton

Royal Star & Garter - High Wycombe

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Awards / Recognitions (4)

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Frequently Asked Questions about Royal Star & Garter

How many Care Homes does Royal Star & Garter own?

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