Royal Star & Garter in West Midlands | 1 Care Home

Review of
Royal Star & Garter - Solihull
from R B (Husband of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.

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Review of
Royal Star & Garter - Solihull
from B H (Day Care) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Day care user once a week. I am 91. Generally very good service.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for your wonderful review. We are thrilled that you are able to use our daycare service. I have forwarded this information to the daycare supervisor to see if there is anything we can do to improve your time here in terms of activities. Your feedback helps us to come up with innovative and individually tailored activities.

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Review of
Royal Star & Garter - Solihull
from David J (Son of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs

and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are extremely happy to hear how delighted you are with the care we provide for your mother. We do our very best to treat everyone individually and with kindness. It's fabulous to hear your mother enjoys all of the wellbeing activities. Thank you so much for taking the time to leave us such a lovely review.

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Review of
Royal Star & Garter - Solihull
from David C (Son of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic.

Great staff with a lovely cheery attitude. Thank you.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We understand how hard it can be to make that transition to a care home, so we are really pleased to see that Mum's experience has given you the peace of mind you need. The care we provide is shaped around our values which means doing so with love and working as one team, one family and one community. Thank you so much for taking the time to leave us a review. We will be sure to share this with the team.

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Review of
Royal Star & Garter - Solihull
from R F (Son of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

The management staff were very good in arranging for Dad to be taken into the nursing home, all went smoothly. The care assistants and nursing staff have been very helpful and considerate. I thoroughly would recommend your home.
PS Dad says why can't he have mushrooms with his cooked breakfast?

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for providing such lovely feedback. We appreciate your recommendation, as this will help other veterans and their partners to choose a place that's right for them. Dad can absolutely have mushrooms with every cooked breakfast. Our dining team has monthly meetings with the residents to create the menu together, and they will take any requests for whatever takes your fancy on that day.

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Review of
Royal Star & Garter - Solihull
from W W (Son of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Top-quality care over the last 30 months for my father who has dementia.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to share your review. We are so happy to hear your view on the care that we provide for your father. We take pride in providing top-quality care for him.

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Review of
Royal Star & Garter - Solihull
from L W (Daughter of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Mom started to attend daycare once a week after she developed dementia. She so enjoyed it. When she became ill and went into hospital, we knew she wouldn't be able to go back home and live independently. It is a difficult decision to make but has been the right one for all of us. Mom is so happy, relaxed

and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.

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Review of
Royal Star & Garter - Solihull
from J G (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved into RS&G having initially been a day care user there. The transition was seamless, undoubtedly helped by the familiarity of the building and staff members. Having been elsewhere for respite last year, we were anxious how Mum would settle (she has Alzheimer's), but worries were unfounded as

the staff are genuinely so helpful, caring and friendly - and above all, happy! The vibe at RS&G is so welcoming, the place is spotless, the staff are also very supportive towards my dad, recognising the massive adjustment for him. Mum is now getting the stimulation she needs - so many activities planned and care is tailored to the individual. All the staff, without exception, are warm, kind, caring and empathetic. The most important thing of all is that Mum is happy!

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to write such wonderful feedback. We take pride in making sure that all of our residents receive individualised care, creating a warm and happy environment. The Royal Star and Garter isn't just a home for residents to live in; it's a place for families to continue spending time with loved ones in a safe, warm and happy environment. The team will be so grateful to hear how their work has such a positive impact.

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Review of
Royal Star & Garter - Solihull
from Kay W (Daughter of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

The management team are so friendly and professional. One lady was so helpful when transferring our dad from the hospital, which was an awful time for the family. All the carers are so full of love and friendly too. The activities and entertainment are great fun and all are welcome. Lovely trips our

for scenery trips.
The food is so tasty and presented well, the restaurant is a credit to the home.
Overall, the nurses and carers make this home excellent.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are so pleased to read your kind words, which of course we will pass on to the team, including the restaurant staff. It's fantastic to read about your positive experience. We understand how difficult moving to a care home can be, so we are grateful to hear how the team supported you through this.

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Review of
Royal Star & Garter - Solihull
from H M (Daughter of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at the Royal Star & Garter-Solihull for nearly a year. She had a warm welcome, and all the staff have been very friendly and caring. Any issues or problems that have cropped up have been dealt with quickly and the staff are always very approachable. She feels very happy

here and enjoys the activities and socialising with other residents.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are so pleased to read how happy your mother is at Royal Star and Garter. We love being part of the activities and social aspects with the people that live at the home. I will pass on your kind comments to the team.

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Review of
Royal Star & Garter - Solihull
from R E (Husband of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with the Royal Star & Garter. The staff are wonderful and very helpful.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to leave a review for us. We are very happy to read how pleased you are with the Royal Star and Garter.

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Review of
Royal Star & Garter - Solihull
from Samantha F (Daughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

My father has been a resident at Star & Garter Solihull for just over a year. It would be fair to say that he did not want to leave his own home and did not accept that he could no longer safely live independently or need any help whatsoever. There have been some difficult times during the first year

but the care and patience Dad has received from all members of staff has been exceptional. From the manager through to nursing staff, carers, catering staff and social team everybody works together like a family to support both residents and their families. Dad is now firmly part of that family and so much more settled and less agitated in his daily life. It is comforting to know that he is safe and very well cared for and visiting is now a happy occasion. Thank you to everybody. As a family we wish the manager all the best as he moves onto new adventures.

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Review of
Royal Star & Garter - Solihull
from P J (Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

My first experience of the Royal Star and Garter was when my husband came in because as was no longer able to look after him due to a spell in hospital. He really loved it here especially going out on our special trips and pub lunches with staff that were extremely helpful and informative.
Four years

after his passing I found myself in need of help and my brother knew what an outstanding home this is. So it is thanks to his observations of my poor health that I chose to come along.
I was in respite for a few weeks initially and decided that as the care was so good I made the decision to become a permanent resident. Having been here for several months I am being looked after superbly in terms of reassurances of my medication and dignity and choices. Compared to life at home on my own, it is fantastic to have made friends with so many residents and staff.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

I am delighted to read that you chose to come and live at the Royal Star & Garter Solihull because of your husbands experience of the Home previously. We aim to deliver the highest standards of care and hope to enrich the lives of all of the residents who live here. I am so pleased that you feel that you are being looked after superbly and that you have made friends with so many of the residents and staff.

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Review of
Royal Star & Garter - Solihull
from J F (Daughter-in-law of Resident) published on 15 November 2023

Submitted via Website • Report

Overall Experience

In my experience, the home has been a wonderful place for my own Dad in 2014 and still today the same now for my mother-in-law who loves it and the way the home feels like home to her and safe and caring and I can say when I had to visit, many potential homes for my father in 2013, nothing comes close

to the Royal Star & Garter and the high standards in every department and staff are all caring and nothing is ever too much. Well done to all the staff who make this home perfect. My family truly thank you for giving our mother back and enjoy our precious time.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank for this excellent review of the Home and how you have found the service. I am touched to read that your mother-in-law feels like it is home and that she feels safe and cared for.

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Review of
Royal Star & Garter - Solihull
from H F (Son of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience

My experience of the Royal Star & Garter - Solihull is two fold. First my father was here for a few years. Then years later my mother. Since my mother has has been living within the Royal Star & Garter - Solihull her mental health has been more positive and lively. She interacts with other residents

whom she now refers to as ‘friends’, and talks about the family ethos within the home. One of the first things that come to mind is how quickly medical situations can be addressed, for example access to a GP and receiving medication. Access to in-house physiotherapist services too. First impression of arriving is you are entering a 5* hotel, which is always reassuring.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

I am so pleased to read that since your mother came to live at the Royal Star & Garter Solihull that your mothers mental health has been more positive and lively. We are extremely proud of the services that we provide to the residents that live in the Home. The staff team at the Home excel in what they do and they always put the resident and their needs at the center of the service.

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Review of
Royal Star & Garter - Solihull
from Elizabeth D (Daughter of Resident) published on 2 November 2023

Submitted via Website • Report

Overall Experience

The team is totally on the ball, monitoring health issues to tackle them before they are an issue. There is also a strong sense of care for the individual and what they need. I feel so much happier now that my relative is there.
The opportunities for exercise relative to the capability is great and

the encouragement to take part has achieved a much better result than I could have imagined.
The ‘house’ approach works very well and I am getting to know both staff and residents. The staff are always helpful and reassuring if I have any queries.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank you for your kind words in your review. We always aim to to put the resident and their needs at the center of the service. The staff team strive for excellence on a daily basis to ensure that the resident enjoys the highest possible level of care.

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Review of
Royal Star & Garter - Solihull
from Nicola F (Daughter of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

My mother has been at Royal Star & Garter - Solihull since the beginning of June 2023. After a few initial problems, I think that she has become a little more settled and the carers have gotten used to her and her ways. Many of the carers are amazing and have loads of patience with the residents. There

are however some days when agency staff are in and to be honest, are not as engaged with the residents as the regular staff.
Some days there is live music which is great and my mother loves this. Other times residents are taken out for a ride on the mini bus which again is a lovely thing for them to do.
My only criticism would be about the decor and furnishings in Roundel. It probably could do with updating and reconfiguring to allow more comfortable seats for the residents. Some appear to spend a lot of time sitting on hard dining chairs and others on individual chairs around the room on their own.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thanks for your feedback. We try to minimise the use of Agency staff but it is sometimes necessary in order to cover staff absences. We are increasing our bank staff so that we can have a regular pool of trusted familiar faces to help provide cover and reduce future requirements for agency use. Our Roundel house was independently assessed by a specialist care and dementia consultancy in August and it achieved their highest rating, with no specific concerns flagged about the environment. We manage a regular programme of cleaning and maintaining our furniture to ensure this is of a high standard and this may have contributed to a brief shortage of chairs at the time of your feedback. We would like to point out that this is unusual as there is normally plenty of comfortable seating in other parts of Roundel house.

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Review of
Royal Star & Garter - Solihull
from Chris B (Son of Resident) published on 30 October 2023

Submitted via Website • Report

Overall Experience

My mother recently experienced a two week respite stay in Linley wing Royal Star & Garter - Solihull. Before she came she was very nervous as she had not previously experienced life in a care home and is very keen to stay in her own home. Although two weeks is a short stay in the context of getting

fully involved in all the many and varied activities which are provided, she was enthusiastic about her stay and said that she would be happy to come back for a two week 'holiday' in the future. Importantly, it has taken the fear away from my mother about life at the Royal Star & Garter - Solihull. From my perspective, I am very happy with the way that Mum has been treated and cared for by everyone she has met who all played their part in making her feel at home. Every effort was made to try to meet my mother's quite exacting requirements. Thank you very much for your patience and care.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

I am delighted that your mother has had such a positive respite stay at the Home. I am pleased that she felt at home and that all of your mother's requirements were met.

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Review of
Royal Star & Garter - Solihull
from Jane W (Daughter of Resident) published on 27 January 2023

Submitted via Website • Report

Overall Experience

Overall I think the care provided is excellent, the majority of the permanent carers (especially the lead carers) are fantastic, they treat Mum well, making sure she is treated with respect and are always warm and welcoming when I visit. The nursing care is also really good although sometimes I do feel

that we have to push a little on Mum's behalf, however, she is treated exceptionally well.
There are a significant number of activities within the home, the majority of which Mum really enjoys, only comment might be to try and include Mum in more activities outside of the home but do understand this is subject to the number of carers on duty.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank you very much for your positive comments surrounding the care that is provided for your mum. Your comments in relation to Mum attending outside activities are noted and I will communicate this with the Wellness team.

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Review of
Royal Star & Garter - Solihull
from A I (Daughter of Resident) published on 23 January 2023

Submitted via Website • Report

Overall Experience

My mother moved into Star & Garter in May 2022. It was difficult as she did not want to leave her home, Mum has dementia. The staff have worked very hard to help Mum to settle. Mum still has difficult times, but the staff are very supportive and caring.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank you very much for leaving your lovely comments in relation to the care and support that your mum is receiving. It is a pleasure and honor to be able to look after your mum within this home. The staff will continue to support Mum with her needs to ensure that Mum becomes more settled in the environment that she now calls home.

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Care Home Owned by Royal Star & Garter in West Midlands

Royal Star & Garter Locations in West Midlands (1)

Royal Star & Garter Reviews in West Midlands (60)

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

Royal Star & Garter - Solihull

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