Westgate Healthcare Ltd in Buckinghamshire | 2 Care Homes

Review of
Hampden Hall Care Centre
from C W (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the way all the staff react towards my mother since her arrival. They are cheerful and kind and react sympathetically to her needs and wishes. Their attitude is so important to me as with her fluctuating dementia, her behaviour can be inconsistent. Her appearance is always

that of being well cared for. The qualified staff are good at asking for family input into decision making. The home has a welcoming atmosphere starting with a great reception team and opening visiting shows there is a true picture of how everything functions.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind words and for taking the time to share your experience. We are truly grateful for your feedback and are delighted to hear that you are pleased with the care your mother is receiving.Our team is dedicated to providing compassionate and personalized care, and it means a great deal to us to know that their kindness and attentiveness are making a positive impact. We understand how important it is to create a supportive and welcoming environment, especially for residents with fluctuating needs, and we are glad that you feel reassured by our approach.

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Review of
Hampden Hall Care Centre
from M C (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I was impressed by the high quality accommodation and care offered at Hampden Hall. Also by the high standard of professionalism. and empathy regarding my mothers 6 year stay. I'm very grateful to the staff at cedar unit.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for sharing your positive experience regarding your mother's six-year stay at Hampden Hall Care Centre, particularly in the Cedar Unit. We are delighted to hear that our high-quality accommodation, professional care, and empathetic approach have met your expectations.

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Review of
Hampden Hall Care Centre
from Kerry A (Stepdaughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

I would without hesitation recommend Hampden Hall Care Home. My stepdad was fortunate to finally after 5 years fighting for help offered a permanent placement and I was so grateful finally he was close to enable me to visit daily before his final journey. Dementia is a cruel disease that takes a piece

of someone everyday. Although his stay was suddenly cut short I would like to thank each and everyone from reception to nurses. My stepdad was treated with dignity and care during his stay and your kindness towards myself and him didn't go unnoticed. Any concerns were immediately brought to my attention with a telephone call. Thank you to each and everyone who cared for him you are a credit to the care system.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for sharing your heartfelt experience regarding your stepdad's time at Hampden Hall Care Centre. We are deeply honoured to have been part of his care journey and are grateful for your kind words.Dementia indeed presents profound challenges, and our team is committed to offering compassionate and dignified care to all our residents. It's reassuring to know that our efforts provided comfort to both your stepdad and your family during such a significant time.We believe in maintaining open communication with families, and we're glad that our prompt updates offered you peace of mind.

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Review of
Hampden Hall Care Centre
from H F (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Mum / Nanna has been a resident at Hampden Hall since Spring 2023; she arrived from a protracted stay in hospital care and we were fortunate enough to secure her a forever home here. She had had to give up her dear cat and little cottage and had been fiercely independent; Hampden Hall staff managed

a tricky transition; they were, and continue to be, wonderful. The love, care and dedication is obvious the moment you step into the home. The peace of mind this has given the entire family is immeasurable. We know that her final years are good ones: dignity, love and quality care afford the staff every star. Thank you to you all. You are special folk.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your heartfelt review. It means the world to us to hear that your Mum/Nanna has found comfort and security at Hampden Hall. We understand how difficult such transitions can be, especially for someone as independent as she was, and we're truly grateful for your trust in us. Our team is dedicated to ensuring that every resident feels loved, respected, and cared for, and knowing that we've provided your family with peace of mind is the highest compliment we could receive. Your kind words are a testament to the passion and commitment of our staff, and we will be sure to share your appreciation with them.

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Review of
Hampden Hall Care Centre
from Sue J (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

I have just got home and poured myself a glass of wine after visiting my relative. The reason I have said that is that I know I can relax and enjoy it because I know they are safe and looked after. I think its important for you all to know what an important job you do and how much it means to the families

of residents.
I know its a demanding job, but to hear my Dad saying he has had a lovely shower, or that he really appreciates how quickly you attend to him, or that he has had a great chat with one of the carers means the absolute world.
So keep doing what you do and know it makes such a difference to so many. Thank you.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind and thoughtful words. Reading your message truly means the world to us. Knowing that you can relax with a glass of wine, confident that your Dad is safe, happy, and well-cared for, is exactly what we strive for every day. We believe that personal connections and small moments make a real difference, and your feedback is a beautiful reminder of why we do what we do. We understand the trust you place in us, and it's a privilege to care for your Dad and support your family. Your words of encouragement have given our team an extra boost of motivation and pride. Thank you for taking the time to share them.

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Review of
Hampden Hall Care Centre
from H T (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum became a temporary respite client here December 2024 and I am now fighting to keep her here permanently. On arrival I felt an instant warm welcome. The staff were exceptional and still are to this day! This is the best care home I've ever come across and my mum has settled in lovely. I feel so

happy that we found this wonderful place and I can totally relax knowing my mum is here and in the best hands I could ever have wished for. I give this place and the staff a five star rating!

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind and heartfelt words. We are truly delighted to hear that your Mum has settled in so well and that you feel at ease knowing she is in our care. Creating a welcoming and supportive environment for both our residents and their families is at the heart of everything we do, so your feedback means the world to us.Our team takes great pride in providing exceptional care, and knowing that their dedication has made such a positive impact is incredibly rewarding. We sincerely appreciate your five-star rating and your trust in us.

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Review of
Hampden Hall Care Centre
from John M (Relative of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My wife's sister has been in care since the beginning of January 2025 and we have made several visits since then. Our judgement on all occasions is that this is a very well run Care Home. The pleasantness/ friendliness of staff is always there, and the attentiveness given to residents is first class.

Notable cleanliness is just one part of a very good environment. This has left us with no anxiety whatsoever, and we thank you for the relief this gives us.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind words and for taking the time to share your experience. We are truly delighted to hear that your wife's sister has been well cared for and that our team's dedication, friendliness, and attentiveness have provided reassurance for your family. Maintaining a clean, comfortable, and supportive environment for our residents is always our priority, so your feedback means a great deal to us. We will be sure to pass on your appreciation to our staff, who work hard to ensure the highest standards of care.

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Review of
Hampden Hall Care Centre
from I H (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Warm and friendly environment. Staff are all excellent, it's great to know my mum is safe, cared for and comfortable.

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for your kind words! We're so glad your mum feels safe, cared for, and comfortable with us.

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Review of
Hampden Hall Care Centre
from Carole H (Wife of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

All staff showed respect to my husband and gave him dignity, particularly at the end-of-life care. I was consulted at all points of care and medical care. My husband's wishes and mine were kept. The level of discretion, care, comfort and compassion were shown to the highest degree as was the professionalism

from the cleaner, receptionist up to the carers and nurses.

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for your kind words. We're glad you and your husband felt supported with dignity and compassion. Your feedback means so much and will be shared with our team.

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Review of
Hampden Hall Care Centre
from Diana G (Husband of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband was a resident in Hampden Hall for nearly 2 years and treated with care and consideration always. His needs were always addressed, chiropody, hairdressing, manicures. End of of life care was excellent I was able to stay with him and the staff were very kind and caring. I can't recommend Hampden

Hall enough.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your heartfelt review. We are deeply honoured to have cared for your husband during his time at Hampden Hall. It's truly rewarding to know that our team's efforts to provide compassionate and thoughtful care made a difference, from attending to daily needs like chiropody and hairdressing to the support during end-of-life care.It was a privilege to support both you and your husband during such an important time, and we are grateful for your trust and recommendation.

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Review of
Hampden Hall Care Centre
from Gill O (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been staying at Hampden Hall Care Centre for respite since suffering a fall and breaking her ankle. What we hoped would be a short stay resulted in longer than expected with several health issues along the way. I can not thank the team enough for their support, kindness and care to my mum

throughout her stay. All staff are so dedicated to care with true compassion and it shows in everything they do. Thank you!

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for your kind words. We're so pleased we could support your mum during her stay at Hampden Hall. Our team truly appreciates your feedback, and we wish your mum a continued recovery. Please don't hesitate to reach out if you need anything further.

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Review of
Byron House Care Home
from Hazel H (Friend of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

I have had previous experience of the exceptional service at Byron House Care Home, so when helping my neighbour and friend find her final "home", I hesitate in recommending Byron House again.
I am in awe of the staff who are all so caring and attentive, they go above and beyond for their residents.

The home is well-run by a fantastic, caring management team, the staff here are angels and I can't thank them enough.

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Review of
Hampden Hall Care Centre
from C F (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

I would like to express my gratitude to all the staff at Hampden Hall who looked after my father until his passing at the beginning of September. Living abroad, it was always a great comfort to me to know that until my next visit, I was leaving him in the hands of such caring, considerate professionals

and that he would always be looked after well. I know they did everything in their power to make sure the last few years of his life were lived in as much comfort and tranquillity as possible. Thank you.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind and heartfelt words. On behalf of the entire team at Hampden Hall, we are deeply touched by your gratitude and truly honoured to have had the opportunity to care for your father. We understand how difficult it can be to be far from loved ones, and it means so much to know that our efforts provided you with some peace of mind during that time. It was our privilege to care for your father and to ensure his comfort in his final years. Please know that our thoughts are with you and your family, and we are here for you if you need anything in the future.

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Review of
Hampden Hall Care Centre
from E S (Sister of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

So pleased I visited my sister in this lovely home which was a far departure (for the good) from the previous home I have visited over the years. We were treated on arrival and by the time of our second visit, the lovely helpful receptionist knew our names. Above all, there were no smells of body odour

on my sister's floor. The staff were kind and attentive and nothing was too much trouble for them. The equipment is excellent, the atmosphere was calm and comfortable.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

We sincerely appreciate you taking the time to leave us a review. Your feedback is incredibly valuable to us, we strive to provide the best for our residents and families. If there's anything else we can assist you with or if you have more feedback, feel free to reach out. We're always here to help.

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Review of
Hampden Hall Care Centre
from J H (Cousin of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

I have to admit, having visited many other relatives in care homes, I was expecting 'the smell'. I was very pleasantly surprised. Everywhere was clean and fresh, with no sticky tables or chairs or door handles.
My cousin was clearly happy here.
The staff were all very caring and helpful. They seemed

happy with the work they were doing. The receptionist was lovely. I am confident my cousin is being really well looked after. Thank you.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your thoughtful review. Your feedback means a lot to us, and we're grateful for the time you took to share your experience. It helps us understand what we're doing right and where we can improve. If you have any further suggestions or thoughts, feel free to reach out. We're always here and committed to providing the best possible service.

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Review of
Hampden Hall Care Centre
from A B (Husband of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

My wife is being very well cared for. The summer barbecue was excellent.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Our feedback is incredibly valuable to us, and we're glad to hear your positive feedback, thank you.

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Review of
Hampden Hall Care Centre
from J F (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

I have experienced such love and care in this home. The staff are so friendly and always prepared to go to help with things. The home gives one a feeling of peace and harmony. It is very evident that the people living here are happy and cared for. My dad has been treated very well and it is so lovely

to see him happy. This place has been so good for him, really very sorry to be leaving.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind review of our care home! Your thoughtful words mean the world to us and inspire our team to continue providing the best care possible. We're grateful for your trust and support.

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Review of
Byron House Care Home
from Janice S (Daughter of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been so happy at Byron House Care Home since the first day she arrived. The home has a lovely, relaxed feel to it and the staff are all so friendly and helpful. Residents are treated with the utmost respect and dignity. Any health issues my mother has had have been swiftly attended to.

The communal rooms are spacious, bright and cheery and there is always something going on to make life interesting there.

Reply from Sarah Williams, Marketing Manager at Byron House Care Home

Your thoughtful words are appreciated by the team at Byron House, it is always encouraging to hear the positive impact and valuable feedback to ensure the care and service delivered is at its best.

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Review of
Hampden Hall Care Centre
from Joanne B (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Mum arrived at Hampden Hall last March 2023 and settled in pretty quickly. She has always been treated with care and dignity especially the last few months when sadly she passed away on Monday.
Thank you all so much for looking after Mum so well and providing me with so much support too.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Firstly our thoughts are with you at this time. The team at Hampden are very grateful for your kind words and are always on hand to lend their support.

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Review of
Byron House Care Home
from Ian P (Son of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

I cannot praise too highly the attitude, professionalism and dedication of the manager and staff of Byron House Care Home. Their care and concern for my mother have always been exemplary and of the highest standard.

Reply from Jay Demetrious, Marketing Executive at Byron House Care Home

Thank you for your high praise. We're delighted to hear about your positive experience and appreciate your kind words about our team.

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Care Homes Owned by Westgate Healthcare Ltd in Buckinghamshire

Westgate Healthcare Ltd Locations in Buckinghamshire (2)

Westgate Healthcare Ltd Reviews in Buckinghamshire (252)

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Byron House Care Home

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Hampden Hall Care Centre

Byron House Care Home

Hampden Hall Care Centre

Byron House Care Home

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