Westgate Healthcare Ltd in Essex | 1 Care Home

Review of
Riverdale Care Home
from A W (Niece of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My uncle is very happy at Riverdale and well looked after, the staff are always cheerful and always have time to speak to you I find it a well organised environment, clean and welcoming

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words! We're delighted to hear that your uncle is happy at Riverdale and that you've had such a positive experience with our staff. We take great pride in providing a welcoming, well-organized, and caring environment, so it truly means a lot to hear your feedback.

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Review of
Riverdale Care Home
from Susan P (Friend of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

My sister and I visited our dear friend who is receiving respite care. We were very impressed with every aspect of Riverdale Care Home. The reception staff were helpful and friendly. Thank you.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave a review, we appreciate your kind words.

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Review of
Riverdale Care Home
from D P (Husband of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife was moved to the Riverdale Care Home, in Braintree, one week ago. Our two sons have been asking about Mum, how is she settling in? I would reply that she is being well cared for and is settling in.
Recently when they ask about Mum, I reply that I too am settling in!
The whole staff has been

very supportive of both of us.
The food and facilities are first class, also the weekly activities schedule, that has been emailed to me.
Besides all of the above, all of the staff are so helpful. What I really like is the great feeling that being obsessed with teamwork.
The customer relations manager collated all of the information regarding my wife and then passed the relevant details to each member of staff.
I have already recommended Riverdale Care Home to a dear friend.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your thoughtful and heartfelt review. We understand that moving into a new environment can be a big change, not just for residents but for their loved ones too, so we're delighted that our team has been able to support you both during this transition. Your kind words about our staff, facilities, and activities mean a great deal to us. We take pride in our commitment to teamwork and person-centred care, ensuring that every resident feels comfortable, valued, and well looked after. It's fantastic to know that you appreciate the communication and effort put into making your experience a positive one. We are also truly grateful for your recommendation to your dear friend - there is no greater compliment than that!

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Review of
Riverdale Care Home
from S C (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

A party was organised for my mum's 93rd birthday. The party was really amazing and was enjoyed by us all, a great effort was made by the staff on this occasion and when I go to visit my mum as well, they are very kind and caring. Staff go above and beyond.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your lovely review! We're delighted to hear that your mum's 93rd birthday celebration was such a special occasion and that you all had a wonderful time. Our team takes great pride in creating memorable moments and providing kind, caring support, so it's truly rewarding to receive such kind words.

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Review of
Riverdale Care Home
from H B (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been at Riverdale now for over a year and has received excellent care with lovely cheerful staff from healthcare assistance to kitchen staff.
We always feel welcome when we visit and have attended special events like the summer party, art exhibition, and recently a party for Mum's birthday.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words! We're so pleased your mum is happy at Riverdale and that you've enjoyed visiting and celebrating special moments with us.

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Review of
Riverdale Care Home
from S P (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Lovely atmosphere and quality of care for Mum.
She is so happy at Riverdale and you really did go that extra mile to make her recent birthday extra special.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your review! We're thrilled your mum is happy at Riverdale, and it was our pleasure to make her birthday extra special.

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Review of
Riverdale Care Home
from P P (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My Dad is well cared for and is listened too, they are lots of activities for the residents and rooms are kept very clean, staff are all brilliant and appear to enjoy their job.
One issue I have had is that my Dad's clothes often go missing and as tumble dried often shrink so have to be replaced.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words about the care and activities. We're sorry to hear about the issue with his clothing and will work to resolve this. Your feedback is much appreciated!

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Review of
Riverdale Care Home
from Marianne M (Friend of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

I have visited Riverdale a number of times and each time I have been impressed by the quality of care, patience, and understanding of all staff. Their demeanour is always one of cheeriness and nothing is too much trouble for any staff member. At very short notice their arrangements for a Family Christmas

Day had to be changed because of inclement weather. But, you would never have known it! Well done to everyone for a wonderful afternoon.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for your kind words and for taking the time to share your experience at Riverdale! We are thrilled to hear that you've consistently been impressed with the quality of care and dedication from our team. Your recognition of our staff's cheerfulness and commitment means the world to us, as we strive to create a welcoming and supportive environment for everyone. We're especially glad you enjoyed the Family Christmas Day despite the unexpected weather challenges. It was important to us to ensure the day remained special, and we're delighted it came together seamlessly for you.

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Review of
Riverdale Care Home
from L P (Daughter of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

Over the last few weeks, I have witnessed and experienced an overwhelming lift in the staff's morale in and around Riverdale. I believe this is due to new management who displays a real presence around the home. The home feels a much happier place to be. Staff are much more motivated. Overall standards

in both care and support have clearly risen along with activities, cleanliness, and overall appearance. I feel very lucky to have my Mum as a resident at Riverdale. When I leave after a visit I feel she is safe and well cared for.

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Review of
Riverdale Care Home
from C W (Friend of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

We have been coming monthly to visit a resident for the past 18 months. We have found the staff friendly and welcoming, very positive in their interaction with residents.
She is well cared for and always looks smart. There are high standards of cleanliness in the rooms and the toilet!
The security

is good and over we have been impressed with the high standard.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

We truly appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we're so grateful for the opportunity to learn from it and keep improving.

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Review of
Riverdale Care Home
from S G (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

My dad moved into Riverdale in August and so far we have been very happy. Dad has settled in well, the staff are friendly and attentive. Dad is happy and being very well looked after, which is peace of mind for the rest of the family.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are glad to hear about your experience. Your input helps us continue to improve and provide the best service possible.

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Review of
Riverdale Care Home
from Carolyn G (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

All staff at Riverdale were happy to help from the outset. They put a package in place to get my Mother out of hospital and everything was arranged quickly and efficiently to welcome her within a few days of my first contact which was crucial and very helpful. Mum settled ok, but as she was only there

for recuperation after an operation she wanted to keep herself to herself rather than join in with the full-time residents. The staff understood her needs and whilst encouraged her to come out of her room didn't insist or keep on trying, which was appreciated. We had some medical issues initially which the nursing staff handled quickly and successfully and the care staff looking after Mum's personal care were generally really lovely - different characters as always suiting everyone differently. I visited Mum every day at various times and was always warmly welcomed and treated like a friend which was lovely.
I felt Riverdale is doing a really wonderful job for all residents both full-time and temporary.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for your kind words, the team at Riverdale appreciate your feedback. We are pleased to hear that the care given and welcome made helped your Mum recuperate.

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Review of
Riverdale Care Home
from D G (Daughter of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

Words cannot express the gratitude my siblings and I feel for the care and warmth the staff at Riverdale had for our mum. She was well looked after right up to the time of her passing.
The home is bright and airy with lots of going on and everyone was included. Thank you all the staff for everything.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our condolences for your loss, our thoughts are with you. The team at Riverdale appreciate your kind comments and time taken to leave a review.

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Review of
Riverdale Care Home
from Eunice W (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

My mother's end-of-life care was outstanding. My family and I spent a week at Mum's bedside and the home not only looked after Mum extremely well, but all the staff ensured that my family and I were also taken care of. They were respectful and caring to us all right to the very end. Mum was in the

best hands - everything was thought of, including putting a rose on her bed after Mum had been removed to the funeral directors. The staff gave us plenty of time to pack up Mum's possessions and offered help with absolutely everything. As sad as it was that we lost our mother, it was a blessed release for her to go, and she wasn't on her own at the time of passing. I cannot recommend Riverdale Care Home in Braintree enough. Not only is it a lovely place to be, but we all had peace of mind that Mum really did have the best care throughout her stay there. All the staff, from the top to the bottom were fantastic. Thank you very much to everyone at Riverdale.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our thoughts are with you at this time, condolences for your loss. The team at Riverdale Care Home greatly appreciate your heart-warming comments and want to express their heartfelt gratitude for taking the time to leave a review. Your feedback is invaluable and greatly appreciated and they are honoured to receive your recommendation.

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Review of
Riverdale Care Home
from Nigel M (Son of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

My mother was a resident at Riverdale for a little over two years. I have been consistently impressed with the level of care that Riverdale provides. Not only are the facilities and atmosphere excellent, but the staff are amazing right from the managers to the 1 to 1 carers. I can't thank them enough

for the care and respect they showed Mum and our family throughout her residency. There seemed to be nothing that was too much trouble for them. Their infinite patience and understanding helped guide us through Mum's final days and created a comfortable space so Mum could pass away with dignity, something that I will be forever grateful for.
I can unreservedly recommend Riverdale as a safe and very well-run care home.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Our condolences on your loss, the team at Riverdale are very grateful for your very kind heart-warming words, it means a lot to them to receive such positive feedback. The whole team wish you well and welcome you to visit at any time.

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Review of
Riverdale Care Home
from K T (Daughter-in-law of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My mother-in-law was transferred from the hospital to Riverdale for end-of-life care. I have been a nurse for 36 years and the compassion, care, and kindness that was shown to my Mother-in-law and us as a family was phenomenal.
My Mother-in-law had not been treated well in the London hospital. When

I arrived to see her on the day of admission she was smiling for the first time in weeks. The staff were so gentle with her at all times. We could come and go as we pleased and there was always the offer of a cup of tea/coffee or just generally checking in with us. On the day that my Mother-in-law died, it was so peaceful and calm. The staff were there if we needed them but not intrusive.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you so much for your heartfelt review. We are honoured to have been entrusted with the care of your mother-in-law during such a sensitive time. Knowing that our team could provide the compassion, care, and kindness that brought a smile to her face after weeks is truly touching.

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Review of
Riverdale Care Home
from M B (Son of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

My father stayed at Riverdale for the last two months of his life, the nursing care he received was of the highest standard and as a family, we could not have asked for a better place. All the staff from the nurses, receptionist, cook, and cleaner to the caretaker treated Dad with total respect and

catered for his & the family’s requests. On our daily visits to Riverdale, we always felt welcomed which was nice & put us at ease during those stressful days.
As a family, we will never forget Riverdale & it’s professional caring staff you are a credit to your profession.
Thank you.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave this heart-warming review, the team at Riverdale appreciate all your wonderful comments and is thinking of you at this time.

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Review of
Riverdale Care Home
from M W (Sister of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

I would highly recommend this care home, absolutely fantastic care beautiful place and such a caring and friendly atmosphere and staff I could have not wished for better care for my brother in his last few months before he died peacefully.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

We're deeply grateful for your heartfelt recommendation. It's truly humbling to know that we could provide exceptional care to your brother during his final months. Please accept our sincerest condolences for your loss.

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Review of
Riverdale Care Home
from Peter D (Brother-in-law of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

I wish to thank the staff of Riverdale Care Home for the excellent care given to my brother-in-law during his days in their care. Nothing was too much trouble for them and the care that he was given was outstanding family and friends were made very aware of his welcome.

Reply from Jay Demetrious, Marketing Executive at Riverdale Care Home

Thank you for your kind words! We're glad your brother-in-law received excellent care at Riverdale. Your feedback means a lot to us.

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Review of
Riverdale Care Home
from John U (Brother of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

My sister has been in the care of Riverdale Care Home from September 2021 until her death in February 2024. Throughout this time, she received loving and safe care from dedicated staff and management. The home is up-to-date, bright, clean and welcoming and all needs are catered for, including activities,

catering and hairdressing etc. Relatives quickly establish easy relationships with staff at all levels and as a consequence, can be assured that all residents are safely and well looked after.

Reply from Sarah Williams, Marketing Manager at Riverdale Care Home

Thank you for taking the time to leave such lovely words for the team at Riverdale, they appreciate your feedback. Deepest condolences to you on the loss of your sister. May your happy memories give you peace and comfort during this time.

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