Westgate Healthcare Ltd in Hertfordshire | 5 Care Homes

Review of
Westgate House Care Centre
from Annie C (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Once again thanks to the care, kindness, encouragement and support of the whole team, my mum is up and walking again. The experience has been really positive and Mum (and myself) enjoyed our time at Westgate. Everyone is so friendly and helpful. It was a joy to visit Mum and was indeed like a family

here. The physiotherapy mum received was invaluable. Such dedication shown to get people moving again. Everyone from management to the cleaning staff were exceptional. Mum was very lucky and we appreciated our time there.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your wonderful review. We're delighted to hear that your mum had such a positive experience and that our team's care, dedication, and encouragement helped in her recovery. We'll be sure to share them with the whole team. Wishing your mum continued good health!

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Review of
Westgate House Care Centre
from S C (Respite Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I arrived, I found the staff to be very welcoming and polite.
Patience and professionalism were shown at all times and nothing was too much for them.
The physio team helped me to achieve a lot more movement and were dedicated to push me to my full potential. I now feel much more confident

in going home.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so pleased to hear that you felt welcomed and supported from the moment you arrived. Our team is dedicated to providing compassionate care, and it's fantastic to know that their patience and professionalism made a difference in your experience. We're especially glad that our physio team helped you regain confidence and mobility-your progress is truly inspiring! Wishing you all the best as you transition back home, and please know that we're always here if you need us.

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Review of
St Pauls Care Centre
from Helena M (Power of Attorney of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Seeing how the staff care for our resident, and other residents reassures me that they do CARE. Every member of staff seems to have the very best interests of the residents and the way they interact is very heartwarming. Seeing how they are so patient and tolerant of bad behaviour is always done with

kindness.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your thoughtful and kind words! It truly means a lot to our team to know that our care and dedication are recognized. We are passionate about creating a warm, supportive environment for all our residents, and your feedback reassures us that we are making a positive impact. Patience, kindness, and genuine care are at the heart of what we do, and we're grateful for the opportunity to provide this level of support. Thank you for sharing your experience!

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Review of
St Pauls Care Centre
from Claire C (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My mum was in St Paul's for three years. The care she received was exceptional, all the nurses and carers treated her with love and respect. In her final months she was treated with such dignity and love. I cannot recommend this home more highly. Everyone involved in the home are very special people.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

It means the world to us to know that your mum received the love, respect, and care she deserved during her time at St. Paul's. Supporting our residents with dignity and compassion, especially in their final moments, is something we hold close to our hearts. Your kind words are truly appreciated and will be shared with our team. It was a privilege to care for your mum, and we are grateful for your trust in us.

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Review of
Westgate House Care Centre
from R H (Respite Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall, my stay at Westgate was good. The staff were friendly and helpful, the only problem, I had was with the language, being mainly Asian/African Caribean and masks added to the problem.
The food was plentiful and quite appetising. Woken up for breakfast which arrived 30 minutes later!
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therapists were excellent and encouraging.
I would not hesitate in recommending Westgate House Care Centre to anyone.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your experience at Westgate House Care Centre. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the plentiful and appetising food. It's also wonderful to know that our physiotherapists provided excellent and encouraging support during your stay. We appreciate your feedback regarding communication challenges and the impact of masks. We continuously strive to enhance our services, and your input helps us identify areas for improvement. We also acknowledge the delay in breakfast service and will review our processes to ensure a smoother experience in the future. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further suggestions or concerns, please do not hesitate to reach out.

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Review of
Westgate House Care Centre
from June R (Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

After a bad fall I was sent to hospital and then to rehab at Westgate House Care Centre. I was pleasantly surprised at my room and TV and the staff.
I have made such progress with the help from two members of staff in particular and they are also pleased with me.
Everyone of the staff are so very

good, friendly and helpful.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so pleased to hear that you were pleasantly surprised by your room, TV, and our wonderful staff at Westgate House Care Centre. It's fantastic to know that you've made such great progress with the support of our team, we'll be sure to pass on your kind words to those who have helped you along the way. Wishing you continued strength and recovery!

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Review of
St Pauls Care Centre
from J M (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

St. Pauls Care Home is welcoming with excellent staff. My mum always looks clean, happy and well cared for. I would not hesitate to recommend this care home. Considering my mum was in another care home we are so pleased we found St. Pauls. Considering the poor care she received from the other care home.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for sharing your positive experience with St. Pauls Care Centre. Our dedicated staff strives to create a welcoming environment, and your recommendation means a lot to us. We understand the importance of finding the right care home, especially after a previous unsatisfactory experience. It's heartening to know that St. Pauls has met your expectations and provided the quality care your mum deserves.

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Review of
St Pauls Care Centre
from Kerry H (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Mum went to St Paul's during Covid. It meant that I hadn't been able to visit beforehand and for many months the only visits were between glass with microphones. So imagine my delight when these restrictions were lifted that I got to see her delightful room and meet properly her carers and nurses.
I

have absolutely no issues with Mum's care and wellbeing. It was obvious these were being met and I was very reassured by this. I was always kept fully informed of any changes in Mum, both physical and medical.
The whole team were always friendly, caring and kind. My Mum's needs changed considerably during her time at St. Paul's but I never had any concerns. I would recommend St. Paul's to anyone considering nursing care for their loved one.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for sharing your experience regarding your mum's stay at St. Pauls Care Centre. We understand how challenging it was during the COVID-19 pandemic when in-person visits were restricted, and we're delighted that once these measures were lifted, you were pleased with your mum's room and the care provided by our team.Our priority is to ensure that residents receive attentive and compassionate care, and it's heartening to know that you felt reassured about your mum's well-being. Keeping families informed about any changes is essential to us, and we're glad this communication met your expectations.Recommendations like yours are invaluable, and we are grateful for your trust in St. Pauls Care Centre.

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Review of
Kingfisher Nursing Home
from Caroline B (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Making the decision to move Mum into a nursing home was the hardest decision I ever had to make. I was in tears for days! Kingfishers Nursing Home is my first experience of a care home, and I could not be more pleased.
From the amazing carers, nurses, assistants, chef and management, you really couldn't

ask for more. Everyone is just so nice and genuinely caring. It makes me feel so much better knowing Mum is safe and well looked after. It's been almost 2 years since Kingfisher became home for Mum, and she is so settled.
Thank you to you all.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your kind words. We're so glad Kingfisher feels like home for your mum and that you have peace of mind. Your support means the world to us!

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Review of
Westgate House Care Centre
from Terry M (Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

I am currently here whilst my home is being altered so my current disability will be catered for on my return. The level of care is exceptional. Westage House Care Centre would be my first choice if or when I may need their help in the future. I have talked to a number of people here and they all agree,

it is a very happy, very well-run and organised home!

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words! We are delighted to hear that you've had such a positive experience at Westgate House Care Centre. Providing exceptional care and creating a happy, well-organized environment is always our top priority, and it's wonderful to know that this has been reflected in your stay.

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Review of
St Pauls Care Centre
from J J (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Mym received exceptional care at St Paul's and was welcomed and loved as part of the family from the moment she and us as her family arrived. With a strong emphasis on living, our mother's health, dignity, friendships, interests and self-worth were valued and nurtured every day.
The staff at St Paul's

are to be celebrated for their warm, sunny disposition and unfailing kindness to all who stay in or visit the centre. Thank you.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your kind words and for sharing your experience. It means the world to us to know that Mum and your family felt welcomed, valued, and truly at home at St Paul's. Our team is dedicated to ensuring every resident receives compassionate, dignified, and personalized care, and your words affirm the heart of what we strive for every day. We will be sure to pass on your lovely feedback to our staff, they will be delighted to hear it! Wishing you and your family all the best.

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Review of
Westgate House Care Centre
from Peter R (Respite Resident) assisted by family/friend published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

The physiotherapy was enjoyable and I enjoyed the company of the therapists. As a result of their hard work I am walking better. The carers were sensitive to my needs and provided me with drinks regularly. It was very nice to have my own room and TV but I found the latter difficult to use because of

my eyesight. The food was tasty but occasionally tepid.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your thoughtful feedback! We're delighted to hear that you enjoyed your physiotherapy sessions and the company of our therapists, and it's wonderful that you're walking better as a result of their hard work. We're also glad that our carers were attentive to your needs and that you appreciated having your own room and TV. We're sorry to hear that you had difficulty using the TV due to your eyesight- our team is always happy to assist with that. We also appreciate your comments on the food temperature and will share this with our catering team to improve the dining experience. Your feedback helps us continue to provide the best possible care. Wishing you continued progress in your recovery!

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Review of
Westgate House Care Centre
from A H (Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

I arrived here as a service user for the 19-day physio rehab after a long hospital stay. The program run by the physio and her assistant is fabulous - I arrived having been on my feet three times whilst in hospital and I am leaving using only a walking stick and confident I will cope with basic activities

at home. All of the staff are friendly, hardworking and professional. The only negative is that staff ignore the 'support' sign when on the door and on three occasions entered whilst I was washing.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your experience with us. We're delighted to hear that our physiotherapy rehab program has helped you regain your confidence and independence- we'll be sure to pass your kind words along to our physio team and staff. We sincerely apologise for the instances where your privacy was not fully respected. Your comfort and dignity are extremely important to us, and we will review our procedures to ensure that the 'support' sign is always acknowledged appropriately. Thank you again for your feedback, and we wish you all the best in your continued recovery!

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Review of
Westgate House Care Centre
from G D (Respite Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

The wonderful care I received has helped me recover after a spell in hospital and an operation on a broken hip. The physiotherapy has given me the confidence to walk again.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so glad that the care and physiotherapy have helped you regain your confidence and independence. Wishing you continued strength and good health on your recovery journey!

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Review of
St Pauls Care Centre
from M T (Husband of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My wife has been a resident at St Pauls Care Centre for a little over two years. She has dementia and is difficult to care for as she is generally non-compliant with carers and is still very mobile. I am very happy with the care my wife is receiving. In my view it is exceptional and the carers and nurses

are professional, caring, supportive, friendly and kind. It is a nursing dementia unit and I am always kept fully informed as to my wife's condition by the nurses. The home itself is kept spotless and the facilities are first class, very well thought out and superbly maintained. Resident's rooms are light and airy. Residents have free access to an enclosed garden with seats and tables. One of the wings of the home is a connecting glass corridor with open views of gardens on both sides.
I do not hesitate in recommending St Pauls Care Centre for its outstanding care and the peace of mind it delivers.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for taking the time to share your thoughtful and heartfelt review. Supporting residents with dementia can be challenging, but our dedicated team is committed to providing compassionate, professional, and person-centred care. It means so much to us to know that their efforts have brought you peace of mind. Keeping families informed and ensuring a welcoming, well-maintained environment is at the heart of what we do, and your feedback reaffirms our commitment to these values. Your recommendation is deeply appreciated, and we are honoured to be entrusted with your wife's care. If there is anything we can do to further support you both, please don't hesitate to reach out.

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Review of
Westgate House Care Centre
from James S (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Referred by NHS to aid recovery after long period in hospital. Staff very helpful but was particularly impressed with help and support of physiotherapist and therapy assistant.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your feedback. We're pleased to hear that our staff were helpful during your stay and that the support from our physiotherapist and therapy assistant made a positive impact on your recovery. Our team is dedicated to providing the best possible care, and it's wonderful to know that their efforts were appreciated.

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Review of
Westgate House Care Centre
from C H (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum was accepted in to Westgate House Care Centre on 16th October 2024.
Absolutely wonderful.
Staff, surroundings, cleanliness.
So grateful our mum got to stay and become a permanent resident. She is happy and warm and never hungry.
So much pride and friendliness also shown to us, her family.
Thank

you to the team.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your heartfelt review and for sharing your positive experience with Westgate House Care Centre. It truly means the world to us to hear that your mum is happy, well cared for, and comfortable in her new home.

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Review of
Burford House Care Home
from David E (Son of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Burford House Care Home feels like a home, not a care home. My father could not be better cared for by a totally professional group of skilled, loving and caring people. Everyone is smiling all the time. The whole experience of care, accommodation, food and activities is excellent. It is such a genuinely

warm and friendly place. I cannot recommend it highly enough.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for your wonderful feedback! We are truly touched by your kind words and are delighted to hear that your father feels at home at Burford House Care Home. Our team strives every day to create a warm, welcoming and supportive environment and it's incredibly rewarding to know that our efforts are making such a positive impact. Your comments about the professionalism, care and smiles of our staff mean the world to us - they are the heart of everything we do. We are also thrilled that you're happy with the accommodation, food and activities we provide, as we take great pride in ensuring our residents enjoy a high quality of life. Thank you for your recommendation and for taking the time to share your experience.

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Review of
Burford House Care Home
from Carol H (Husband of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

From viewing the home with my daughter, to seeing my husband settle in, the staff could not have been more helpful. Always prepared to go that extra mile to make life easier. Everyone is made to feel welcome. It's just a lovely home, where everyone is valued and looked after.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for your heartfelt feedback. We are truly delighted to hear about your positive experience with us, it's our goal to make everyone feel valued, welcome and well cared for, so knowing that our team went the extra mile to support your family means the world to us. Please don't hesitate to reach out if there's ever anything more we can do for you or your family.

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Review of
Westgate House Care Centre
from Adela G (Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

Ths home is like a posh hotel. The staff are wonderful (like best friends). Nothing is too much trouble. We have a breakfast room which is beautifully decorated. Again it feels like a hotel. The service when you ring the bell is really quick, morning or when you need help in the night. My stay here

has been lovely, I cannot fault it. I have made lots of new friends.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your lovely review! We're delighted to hear you've enjoyed your stay and made new friends. It's wonderful to know our team and facilities have made such a positive impression.

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Care Homes Owned by Westgate Healthcare Ltd in Hertfordshire

Westgate Healthcare Ltd Locations in Hertfordshire (5)

Westgate Healthcare Ltd Reviews in Hertfordshire (571)

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Westgate House Care Centre

St Pauls Care Centre

Westgate House Care Centre

Westgate House Care Centre

Westgate House Care Centre

St Pauls Care Centre

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Westgate House Care Centre

Burford House Care Home

Burford House Care Home

Westgate House Care Centre

Awards / Recognitions (6)

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