Westgate Healthcare Ltd in Hertfordshire | 5 Care Homes

Review of
Westgate House Care Centre
from M B (Respite Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased to spend time at Westgate House Care Centre, Ware. With a fractured elbow and my arm in plaster it was difficult for me to do things for myself, but the staff at Westgate House were always very helpful and nothing was too mich trouble. Always pleasant and helpful staff.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and for taking the time to share your experience at Westgate House Care Centre. Wishing you all the best as you continue to heal!

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Review of
Burford House Care Home
from K K (Son-in-law of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law's recent respite stay at Burford House was such a positive experience for him and us, that this review barley does it justice! The staff, in every role are outstanding, always going above and beyond to provide every aspect of care with kindness and dignity, updating promptly via telephone

if any concerns or on every visit we made. Staff at all levels are amazing with all their residents and it really did not feel like a care home, but more an extension of home itself. We were greeted so warmly whenever we arrived and offered refreshments in the very welcoming bistro area. Staff were professional, knowledgeable and very friendly, and the communication excellent. My father-in-law was so happy to stay and it is testament to how exceptional BH is that so many of the staff have remained there from his previous stay last year. Other residents also speak highly of their lives there. His accommodation, his meals, the cleanliness throughout, daily activities, beautiful outside areas and all that BH has to offer were of the highest standard. Out deepest gratitude for everything that was done for my father-in-law in nursing him back to good health during his stay. Highly recommend without hesitation.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for taking the time to share such a heartfelt and thoughtful review of your father-in-law's recent respite stay at Burford House. Your kind words truly mean the world to us, and we are genuinely touched by your feedback.It's wonderful to hear that his experience felt more like an extension of home than a care home-that is exactly the atmosphere we strive to create every day. We're incredibly proud of our dedicated team, and your recognition of their kindness, professionalism, and compassion is deeply appreciated. Knowing that our care and communication brought comfort to both your father-in-law and your family is the highest praise we could receive.We're also delighted that you enjoyed the bistro and welcoming environment, as well as the standard of accommodation, meals, and activities. It's lovely to know these elements made a positive impression during each visit.

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Review of
Burford House Care Home
from Lynette K (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Burford House is exceptional! Our dad (91) had 6 weeks respite care here after a hospital stay. The support, care & kindness shown every single day was of the highest possible standard. We had complete peace of mind. His every need was seen to and he was safe (he's very confused). Every member of staff

treated him with patience, dignity and understanding, providing gentle encouragement and friendly smiling faces, & giving him time to talk/be listened to, & his requests were dealt with promptly. A beautiful ground floor room on arrival (as mobility issues) facing the tranquil sensory garden. Everywhere spotlessly clean. Initially very frail from hospital where issues not rectified. BH were incredibly efficient, ensuring excellent care also from local practice doctors visiting regularly. Staff checked on his well-being day and night and we were fully updated. Dad's health has improved significantly. Staff at every level (catering/cleaning included) should be commended. Meals & varied choice were excellent. Dad loved the bistro daily, being taken for short walks, birthday celebrations, world book day, cinema room. Life at BH fully inclusive. The main garden enabled him to sit and interact with other residents. Out grateful thanks for our dad's wonderful experience. Professional & warmly welcoming to everyone. Would highly recommend.

Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you so much for your wonderful feedback! We are truly touched by your kind words and are delighted to hear that your father had a nice stay at Burford House Care Home. Our team strives every day to create a warm, welcoming and supportive environment and it's incredibly rewarding to know that our efforts are making such a positive impact. Thank you for your recommendation and for taking the time to share your experience.

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Review of
Burford House Care Home
from Sylvia R (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Burford House is an excellent care home, from the moment you are greeted by the friendly receptionist the activities are very varied and include everyone and nothing is too much trouble for the staff.
All the nursing staff are very professional, friendly, approachable and always happy to answer any

queries we have.
My father is very happy and has improved more than we could ever hoped for.

Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you so much for your lovely feedback! Your comments about the professionalism, care and helpfulness of our staff mean the world to us - they are the heart of everything we do. Thank you for your recommendation and for taking the time to share your experience.

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Review of
St Pauls Care Centre
from D P (Nephew of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My aunt was always treated well, she had good and bad days. But the staff were always giving 100% every day! It really is 5 star! Thank you all for looking after her xx

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you for your lovely message. We're so glad your aunt felt well cared for-it means a lot to us.

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Review of
Burford House Care Home
from Tania D (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

All the staff genuinely care and are dedicated to the resident, whilst also giving support to their families. Our dad has come on so much since being here, the excellent food, environment and the activities all play a part in this. Thank you, it is so reassuring for us as a family to know he has such

excellent care.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you so much for your thoughtful words. We're delighted to hear your dad is doing so well. It's a privilege to support him and your family.

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Review of
Kingfisher Nursing Home
from Karen H (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly, helpful. Plenty of activities. Peace of mind on Mum's health and safety.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your lovely feedback. We're so pleased to hear your mum is happy and you have peace of mind.

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Review of
Kingfisher Nursing Home
from H T (Brother of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

In my occasional visits to my relative I have always found Kingfisher a warm and welcoming place and the staff have been friendly and helpful at all times, particularly coping efficiently with the vagaries & NHS appointments and rearranging ambulances, etc when necessary. My relative and I are very

happy with his care and nursing.

Reply from Sarah Williams, Marketing Manager at Kingfisher Nursing Home

Thank you for taking the time to share your experience. Our team is dedicated to providing the best possible care and support, and it's wonderful to know that their efforts in managing appointments and ensuring smooth arrangements have made a difference for you and your relative.Your kind words mean a lot to us, and we're delighted that both you and your relative are happy with the care and nursing provided.

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Review of
St Pauls Care Centre
from Ian B (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

The staff at St Paul's Card Centre were extremely friendly and provided wonderful care and support to my mother. I couldn't have wished for better care and was comforted in the fact that I knew she was being looked after and safe.
I would recommend St Paul's Card Centre and I have no hesitation in

giving them 5 stars!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your kind words and for sharing your experience. We are truly honoured to have been able to care for your mother and provide the support she needed. Knowing that you felt comforted and assured of her well-being means the world to us. Your recommendation and 5-star rating are deeply appreciated, and we will continue to strive for the highest level of care.

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Review of
Westgate House Care Centre
from D H (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum picked up a lot better while her stay in Westgate. Her appetite improved and enjoyed her stay. Did not like going in the dining area as other patients non-commutative. Had some physio but to be honest has not improved her, came away with fluid in her lung which has got worse since home. Doctor dealing

with it.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

It's good to hear that Mum's appetite improved and that she had a generally positive experience at Westgate. Our priority is the health and wellbeing of all residents, and we strive to provide the best possible care. If you would like to discuss any concerns further, please don't hesitate to contact the Home Manager.

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Review of
St Pauls Care Centre
from L P (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

The care received for my mum has been second to none. She has been very very happy. Thank you all so much, lovely caring people, lovely all of you!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your kind words! We're truly grateful for your feedback and delighted to hear that your Mum has been so happy with the care she's received. Our team is dedicated to providing compassionate and high-quality support, and it means the world to know it's making a difference. We'll be sure to share your lovely message with everyone.

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Review of
Westgate House Care Centre
from Annie C (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Once again thanks to the care, kindness, encouragement and support of the whole team, my mum is up and walking again. The experience has been really positive and Mum (and myself) enjoyed our time at Westgate. Everyone is so friendly and helpful. It was a joy to visit Mum and was indeed like a family

here. The physiotherapy mum received was invaluable. Such dedication shown to get people moving again. Everyone from management to the cleaning staff were exceptional. Mum was very lucky and we appreciated our time there.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your wonderful review. We're delighted to hear that your mum had such a positive experience and that our team's care, dedication, and encouragement helped in her recovery. We'll be sure to share them with the whole team. Wishing your mum continued good health!

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Review of
Westgate House Care Centre
from S C (Respite Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I arrived, I found the staff to be very welcoming and polite.
Patience and professionalism were shown at all times and nothing was too much for them.
The physio team helped me to achieve a lot more movement and were dedicated to push me to my full potential. I now feel much more confident

in going home.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so pleased to hear that you felt welcomed and supported from the moment you arrived. Our team is dedicated to providing compassionate care, and it's fantastic to know that their patience and professionalism made a difference in your experience. We're especially glad that our physio team helped you regain confidence and mobility-your progress is truly inspiring! Wishing you all the best as you transition back home, and please know that we're always here if you need us.

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Review of
St Pauls Care Centre
from Helena M (Power of Attorney of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Seeing how the staff care for our resident, and other residents reassures me that they do CARE. Every member of staff seems to have the very best interests of the residents and the way they interact is very heartwarming. Seeing how they are so patient and tolerant of bad behaviour is always done with

kindness.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your thoughtful and kind words! It truly means a lot to our team to know that our care and dedication are recognized. We are passionate about creating a warm, supportive environment for all our residents, and your feedback reassures us that we are making a positive impact. Patience, kindness, and genuine care are at the heart of what we do, and we're grateful for the opportunity to provide this level of support. Thank you for sharing your experience!

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Review of
St Pauls Care Centre
from Claire C (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My mum was in St Paul's for three years. The care she received was exceptional, all the nurses and carers treated her with love and respect. In her final months she was treated with such dignity and love. I cannot recommend this home more highly. Everyone involved in the home are very special people.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

It means the world to us to know that your mum received the love, respect, and care she deserved during her time at St. Paul's. Supporting our residents with dignity and compassion, especially in their final moments, is something we hold close to our hearts. Your kind words are truly appreciated and will be shared with our team. It was a privilege to care for your mum, and we are grateful for your trust in us.

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Review of
Westgate House Care Centre
from R H (Respite Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall, my stay at Westgate was good. The staff were friendly and helpful, the only problem, I had was with the language, being mainly Asian/African Caribean and masks added to the problem.
The food was plentiful and quite appetising. Woken up for breakfast which arrived 30 minutes later!
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therapists were excellent and encouraging.
I would not hesitate in recommending Westgate House Care Centre to anyone.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your experience at Westgate House Care Centre. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the plentiful and appetising food. It's also wonderful to know that our physiotherapists provided excellent and encouraging support during your stay. We appreciate your feedback regarding communication challenges and the impact of masks. We continuously strive to enhance our services, and your input helps us identify areas for improvement. We also acknowledge the delay in breakfast service and will review our processes to ensure a smoother experience in the future. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further suggestions or concerns, please do not hesitate to reach out.

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Review of
Westgate House Care Centre
from June R (Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

After a bad fall I was sent to hospital and then to rehab at Westgate House Care Centre. I was pleasantly surprised at my room and TV and the staff.
I have made such progress with the help from two members of staff in particular and they are also pleased with me.
Everyone of the staff are so very

good, friendly and helpful.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so pleased to hear that you were pleasantly surprised by your room, TV, and our wonderful staff at Westgate House Care Centre. It's fantastic to know that you've made such great progress with the support of our team, we'll be sure to pass on your kind words to those who have helped you along the way. Wishing you continued strength and recovery!

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Review of
St Pauls Care Centre
from J M (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

St. Pauls Care Home is welcoming with excellent staff. My mum always looks clean, happy and well cared for. I would not hesitate to recommend this care home. Considering my mum was in another care home we are so pleased we found St. Pauls. Considering the poor care she received from the other care home.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for sharing your positive experience with St. Pauls Care Centre. Our dedicated staff strives to create a welcoming environment, and your recommendation means a lot to us. We understand the importance of finding the right care home, especially after a previous unsatisfactory experience. It's heartening to know that St. Pauls has met your expectations and provided the quality care your mum deserves.

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Review of
St Pauls Care Centre
from Kerry H (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Mum went to St Paul's during Covid. It meant that I hadn't been able to visit beforehand and for many months the only visits were between glass with microphones. So imagine my delight when these restrictions were lifted that I got to see her delightful room and meet properly her carers and nurses.
I

have absolutely no issues with Mum's care and wellbeing. It was obvious these were being met and I was very reassured by this. I was always kept fully informed of any changes in Mum, both physical and medical.
The whole team were always friendly, caring and kind. My Mum's needs changed considerably during her time at St. Paul's but I never had any concerns. I would recommend St. Paul's to anyone considering nursing care for their loved one.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for sharing your experience regarding your mum's stay at St. Pauls Care Centre. We understand how challenging it was during the COVID-19 pandemic when in-person visits were restricted, and we're delighted that once these measures were lifted, you were pleased with your mum's room and the care provided by our team.Our priority is to ensure that residents receive attentive and compassionate care, and it's heartening to know that you felt reassured about your mum's well-being. Keeping families informed about any changes is essential to us, and we're glad this communication met your expectations.Recommendations like yours are invaluable, and we are grateful for your trust in St. Pauls Care Centre.

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Review of
Kingfisher Nursing Home
from Caroline B (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Making the decision to move Mum into a nursing home was the hardest decision I ever had to make. I was in tears for days! Kingfishers Nursing Home is my first experience of a care home, and I could not be more pleased.
From the amazing carers, nurses, assistants, chef and management, you really couldn't

ask for more. Everyone is just so nice and genuinely caring. It makes me feel so much better knowing Mum is safe and well looked after. It's been almost 2 years since Kingfisher became home for Mum, and she is so settled.
Thank you to you all.

Reply from Jay Demetrious, Marketing Executive at Kingfisher Nursing Home

Thank you for your kind words. We're so glad Kingfisher feels like home for your mum and that you have peace of mind. Your support means the world to us!

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Care Homes Owned by Westgate Healthcare Ltd in Hertfordshire

Westgate Healthcare Ltd Locations in Hertfordshire (5)

Westgate Healthcare Ltd Reviews in Hertfordshire (582)

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