Pearlcare in Cumbria | 2 Care Homes

Review of
Gillingreane
from Eva H (Husband of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

My husband stayed at Gilling Reane from September 2023 to November 2024 when he passed away. The home has a real community atmosphere and he was always glad to be in the common room with other people during the day. The staff were very caring. It was always a pleasure for me to visit him there.

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Review of
Holly Bank
from J B (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Very good care home, facilities are of a high standard and well maintained. Staff are well trained, have very good empathy and are highly competent. Position on the promenade at Arnside gives a lovely view over Morecambe Bay which my mother enjoys. Local trips and in-house treats and entertainment are

frequent.
My father died recently and the end of life care he received at Holly Bank was of the highest order. Care staff in the home and the local District Nurse team worked together to very good effect.
The decision to place your parents into full-time residential care is not an easy one and I'm glad I choose Holly Bank. They refer to the Holly Bank 'family' and this is no exaggeration.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you for your kind words. It was a privilege to care for your father, and he will be deeply missed here at Holly Bank.

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Review of
Gillingreane
from Jennifer H (Wife of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

Gillingreane is a gem of a care home situated in Kendal. It was the only home to offer my husband a permanent place in view of his advanced Alzheimer's. The building is historically old but my husband's care is exemplary and he is so well cared for. Always clean and well dressed and the staff are all

fully dementia trained, giving compassionate, expert and friendly care, not only to my husband but to us all as his family. My husband is happy, settled and safe.

Reply from Laura, Home Manager at Gillingreane

Thank you, it is a true honour to be a part of your family's lives.

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Review of
Holly Bank
from S S (Daughter of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience

On walking into Hollybank Care Home, you feel care, love and safety. Staff are so kind and pleasant, they treat residents like their own family. The home is clean and fresh had has beautiful views, a nice garden area where you can sit out. They have people in to entertain, trips out and make use of

local facilities. They play table tennis. I am able to eat there if I want to when I visit, always offered a drink. I am happy my mam is happy, safe, well cared for and it's so handy for me, my family and friends to visit anytime.

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Review of
Holly Bank
from M S (Son of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff are so kind and caring. They do a wonderful job.

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Review of
Holly Bank
from Jill N (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

I cannot thank the staff enough for looking after my dad since he went to Holly Bank last October to the present day. I love seeing the photos on social media of what he has been doing. The level of care shown to him is outstanding. I know he is settled and happy. I can fully recommend this care home.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you so much for taking the time to share your positive experience with us! Lovely to see your wonderful review. We look forward to continuing to provide the best possible care for your dad. Warm regards. Anna

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Review of
Holly Bank
from J R (Daughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved into Holly Bank 2 weeks ago. The staff have made her feel very welcome. Nothing is too much trouble. Food preferences are catered for. Care is very good and the staff very respectful. Families are made very welcome. I would recommend this caring home.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you for taking the time to give us your lovely review. It is our greatest pleasure to provide a topmost care with dignity and respect and a friendly and positive culture within the home. Kindest regards, Anna

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Review of
Holly Bank
from H E (Daughter-in-law of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

Fabulous home. The staff are always very welcoming. Always very clean and smells lovely. Family members are always clean and very well looked after. Meals looked lovely and were told they enjoyed the food and felt safe and cared for.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you for your glowing review and for being a part of our wonderful Hollybank family. I'll be sure to pass your feedback on to our amazing team. With warmest wishes

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Review of
Holly Bank
from P D (Son of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

Very impressed with the staff, and it's hard to complete this review without mentioning them by name. Found them to be caring, professional and ready to communicate and keep me fully informed.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thanks so much for your lovely words. It's so great to hear you think our team is impressive - we think so too! And will be sure to pass your feedback on to them. With warmest wishes.

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Review of
Holly Bank
from D F (Husband of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Initially me and my daughter chose Holly Bank from a list of 6 care homes given to us by the hospital and you will see from the options below we never had any regrets. The staff's attention to detail whether care, admin or catering, was excellent. During a lucid period, my wife said, "I love this place,

it's so quiet." That and the outlook combined make Holly Bank so wonderful. One example was during the end-of-life care when a hospital bed was brought to her room, enabling her to sit up, it helped so much.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thanks so much for your lovely review. We're so pleased that you and your family had an excellent experience and had no regrets about choosing Hollybank. It was our greatest pleasure to have given her the care and comfort at her final stage of life. We would love to see you again so please pop in for a coffee and cake. I will be sure to pass your feedback on to them. With warmest wishes.

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Review of
Holly Bank
from A H (Partner of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

When my partner needed residential care we checked several places but on most counts, Holly Bank scored higher than the others.
Apart from it's lovely location, it is well managed and the staff are always helpful and caring. The communal rooms are pleasantly finished, clean and airy, and it has a 'content'

atmosphere.
I was pleased when my partner was able to take up residence and I now know she is happy being looked after by a proficient, caring team.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you so much for your wonderful review. We are pleased to hear your feedback. I'll be sure to pass on your wonderful feedback to our team - it's lovely to read you are so happy you've found us! With warmest wishes.

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Review of
Holly Bank
from Sheila P (Daughter of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

This lovely Victorian building has excellent views over the estuary and the railway viaduct, the tidal bore being something to behold. My 95-year-old mother has resided in Holly Bank for the last ten years, a testament to the wonderful care she has received from the dedicated and professional staff.

The home has a friendly and vibrant atmosphere with plenty of laughter and varied entertainments, crafts and celebrations of all kinds. All birthdays are celebrated and everyone gets a special cake. There is entertainment provided by professionals plus regular visits by the local vicar and his team to sing songs and prayers. The home and all the rooms are comfortable and kept very clean. The local doctor's surgery and the nurses are regular visitors to the home with scheduled appointments and checkups. The food is excellent and special dietary requirements are fully catered for. Residents are kept clean and tidy and all medical issues are dealt with in a caring and respectful manner. I would unreservedly recommend Holly Bank and their dedicated team to anyone looking for a genuine home-from-home care home.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

We thank you kindly for your glowing review. We enjoy your visits to us, as do our residents who have grown to know you both. I'll certainly pass this wonderful feedback on to the Hollybank team! With warm wishes.

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Review of
Gillingreane
from D R (Daughter of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience

Mum moved into Gillingreane in August and has now settled well. She has advanced Alzheimer's and is largely non-verbal, but the staff really take time to engage with her. The care is respectful, kind and individually tailored to each resident. When Mum was unsettled at the beginning of her stay, the

team brought in health professionals to assess her, and their recommendations were discussed with Dad before being implemented.
Gillingreane has a lively, homely atmosphere and does not feel clinical or institutional. The staff are cheerful and friendly and appear to take pride in their work. Entertainment and activities are well organised - Mum loves the singers who perform regularly, and the staff often take time to dance and sing with her. On my parent's wedding anniversary, the staff made a beautiful cake to celebrate. Videos and photos are often posted to a relative's Messenger group.
Knowing Mum is being well looked after gives us peace of mind, and we are very happy with this care home.

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Review of
Holly Bank
from Mark G (Son of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience

Holly Bank is situated in a beautiful location and a lot of the rooms have stunning views overlooking the local estuary and the fells. The staff are really kind and considerate and the room where my father is staying is kept very clean as is the whole building. I would have no hesitation in recommending

this care home for anyone who is eligible.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thanks so much for your lovely review. I'll be sure to pass it onto our team and we look forward to seeing you soon.

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Review of
Gillingreane
from David L (Husband of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience

My wife, who has advanced Alzheimer's, entered Gillingreane in August 2023. She was welcomed with care and understanding by the management team and all staff and has settled remarkably well. It comes across very much as a home and not an institution, and family are always welcomed and kept up to date

with progress and any problems.

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Review of
Gillingreane
from Kath P (Daughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

Mum was warmly welcomed into the home at towards the end of last year and the staff quickly put in place an individual care plan for her. On visits, the staff would often update me about any changes and from these it was apparent that they had got to know her well. As Mum’s health deteriorated, they

ensured that relevant outside services were involved and her care was adjusted to meet her new needs. Extra equipment was brought in to help with mobility and pressure care needs. Both myself and brother were kept up to date with any changes. We observed staff to be patient and caring with her. Gillingreane is an old building and as such probably not easy to maintain and this does show in a few areas and some of the furniture has seen better days. The home is, however, 'homely' rather than clinical and some items of personal furniture can be accommodated. Food, snacks and drinks seemed plentiful.

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Review of
Gillingreane
from Kirsty M (Daughter of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

I observe that my mother who has advanced dementia is well cared for. She is shown warmth and affection and is treated with understanding and patience when her behaviour becomes difficult.

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Review of
Gillingreane
from M B (Daughter of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful. Homely feeling.

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Review of
Gillingreane
from H T (Daughter of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

When I visit Mum, all staff are very friendly, helpful and welcoming. Mum is made to feel at home. The atmosphere is nice and relaxed. There's always a good smell coming from the kitchen and the food looks delicious. Mum loves the entertainment, especially the singers. The staff are very good at informing

us about Mum or ringing if needed. Excellent care.

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Review of
Gillingreane
from K S (Son of Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience

Gillingreane are a pleasure to deal with. Professional, courteous, caring and compassionate with a top-rank well managing team and home environment that care superbly for all Mum's needs.

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Care Homes Owned by Pearlcare in Cumbria

Pearlcare Locations in Cumbria (2)

Pearlcare Reviews in Cumbria (42)

Gillingreane

Holly Bank

Gillingreane

Holly Bank

Holly Bank

Holly Bank

Holly Bank

Holly Bank

Holly Bank

Holly Bank

Holly Bank

Holly Bank

Gillingreane

Holly Bank

Gillingreane

Gillingreane

Gillingreane

Gillingreane

Gillingreane

Gillingreane

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