Pearlcare in Leicestershire | 1 Care Home

Review of
Glenfield Woodlands
from Martin W (Son of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Mum has been at Woodland since August 2024 and we have seen a fantastic improvement in her physical and mental health. Since moving to Woodlands mums health has flourished and the staff have been great. Professional and friendly at all times and the level of communication is great. They have a great

program of weekly events that have helped mum back on the road to recovery and she is now walking with the support of a walking aid. All the staff make time for the residents and are very caring and compassionate. Recently the lift was out of action for a day and the home arranged a "temporary lounge" upstairs to enable the residents to be together and enjoy each others company. An illustration how a home go above and beyond to make life comfortable for the residents. I cannot fault the care and professional approach Woodlands show to residents and family. The home is well led and there is always a lovely atmosphere. A big shout out to all the Carers and mum is laughing again. GREAT!

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you Martin for taking the time to review Glenfield Woodlands. Your amazing comments are greatly appreciated and will be passed on to the staff team.

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Review of
Glenfield Woodlands
from Mandy E (Daughter of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

My 97 year old mum became a resident in August. Mum has dementia and did suffer from very poor mobility and on arrival at Glenfield Woodlands from a previous home where Mum was unkempt and mentally distressed. Within two weeks, thanks to the Manager and her wonderful team of caring staff, mum had settled

into her forever home. My Mums personality has changed beyond belief. Not only is Mum very happy and content, laughs and jokes a lot but has also made friends with all of the lovely staff and residents. She joins in with all of the very varied daily activities such as baking, crafts, games and singing to name a few. Thanks to the patience and encouragement of the wonderful staff, Mum can now walk with her frame, much further than shes walked in the last 5 years. Glenfield Woodlands which is set in beautiful grounds is a very caring and friendly home with a family atmosphere. All staff members are truly amazing and a dedicated team. Thank you all for looking after Mum so well.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you Mandy for taking the time to review Glenfield Woodlands. Your amazing comments are greatly appreciated and will be passed on to the staff team.

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Review of
Glenfield Woodlands
from Heather R (Sister of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

I found this residential home for my sister-in-law, who had been in/out of hospital, due to poor health amd dementia. Her health had deteriorated rapidly, her mobility was poor and, following discharge to a temporary place, she broke her hip so was back in hospital again, that was life-changing for

her and we thought we would lose her. Since being at Glenfield her communication has improved, she is smiley and happy, she is clean and comfortable and tells me the food is lovely. They have already got her standing and out into the sunshine to sit in the glorious garden. She is also drinking more, and for the first time in a while we can actually go to sleep at night without a knot in our stomachs. We feel that we can now look forward to short breaks away without worry. She has only been in this care home for just over two weeks but wow what a difference in her. Thank you to the manager and all of the other caring staff who give such excellent care.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your wonderful comments are greatly appreciated and will be passed on to the staff team.

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Review of
Glenfield Woodlands
from Kay B (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

Mum settled into Woodlands incredibly quickly. By day two she was ‘at home’. Mum is very content and happy. She really loves all the activities (crafts, baking, singing, quizzes, bowling - to name but a few) and the company of staff and residents. It is a huge reassurance to us knowing that she is being

looked after/supported to such a high standard. Visits are a pleasure and I am still able to take Mum out and about eg church, memory cafe etc. Big thank you to all the staff.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you Kay for your kind review. Your mum certainly settled in well and is definitely part of the Woodlands family.

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Review of
Glenfield Woodlands
from Kenneth J (Friend of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and understanding.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands.

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Review of
Glenfield Woodlands
from M J (Niece of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

Family member stayed here for respite who thoroughly enjoyed themselves. Fantastic range of activities for all to do, bingo/painting/singing/baking etc. Staff were welcoming, approachable, friendly and knowledgeable. They were more than happy to answer any questions. Good communication from staff, for

any falls/concerns or daily updates. Lovely warm cosy feel to the home, rooms were immaculate and designed well. Fantastic well-kept garden.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your wonderful comments are greatly appreciated.

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Review of
Glenfield Woodlands
from Candice J (Sister of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

Staff were amazing and made my sister-in-law feel so welcome and ourselves whilst having respite care. She loves it there. All the staff and residents are so happy. Beautiful gardens. Great activities.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your wonderful comments are greatly appreciated.

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Review of
Glenfield Woodlands
from Neil C (Son of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Brilliant friendly and caring staff who are dedicated and sensitive to the often joyful and complex needs of the residents. My mother is a recent resident at Woodlands and is having a great time, making new friends, and being supported by a fab team. She is eating well, baking and playing games, this

is great for a lady in her nineties with a new lease of life.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your wonderful comments are greatly appreciated and will be passed on to the staff team.

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Review of
Glenfield Woodlands
from Maureen S (Niece of Resident) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience

Staff are pleasant and friendly. My uncle seems to be happy there.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands, your comments are greatly appreciated.

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Review of
Glenfield Woodlands
from Michael S (Nephew of Resident) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience

Very pleasant atmosphere. Lovely staff, always making us welcome with a cup of tea, coffee and biscuits. Although our uncle is virtually blind, he is very mentally alert and a kind member of staff spends time with him, doing crossword puzzles with him, that's brilliant keeping his mind active. Unable

to comment on the value for money option as we are not financially involved.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands, your comments are greatly appreciated.

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Review of
Glenfield Woodlands
from Roy S (Son of Resident) published on 6 October 2023

Submitted via Website • Report

Overall Experience

The care Mum receives at Glenfield Woodhouse is first class, she recently needed to have a spell in hospital, where the care was far from being what you would expect and disturbing for the family to experience. On returning to Glenfield Woodhouse, her care improved 100% and her recovery was down to

the amazing staff who nursed her back to good health for a 97 year old. I cannot praise and thank them enough. Thank you all for what you do for Mum, we are so pleased she's back in your wonderful care.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your wonderful comments are greatly appreciated and will be passed on to all staff.

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Review of
Glenfield Woodlands
from John S (Son of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

Glenfield Woodlands is an excellent care home for my mum. It's a home that has a friendly atmosphere and nothing is too much trouble for them when we visit. They are always trying to entertain the residents in lots of different ways and the residents always appear to be happy. All the staff are hard

working and look after my mum very well, treating her with care and dignity. There always seems to be a variety of different meals and special requests are no trouble to the kitchen staff. So all in all an excellent home with a family feel. Thank you to all staff for looking after Mum.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your comments are very much appreciated and will be passed on to our staff.

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Review of
Glenfield Woodlands
from Carole J (Niece of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

My aunt is currently living here, she seems very happy here. It’s very home from home. The carers make her feel part of their family. There’s also been a newly appointed manager who comes across as a wonderful lady and really cares. I know that I’d recommend the home to my friends and other family.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your comments are really appreciated and will pass them on to our staff.

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Review of
Glenfield Woodlands
from Paul O (Son of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

Lovely home for Mum to live in, carers are really friendly and accommodating for visits and trips out for Mum to see the family. The team recently took Mum on a boat trip and I look forward to seeing Mum doing more trips like this in the future.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. The boat trip was lovely and we hope to do more in the future.

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Review of
Glenfield Woodlands
from Beverley H (Daughter of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident in Glenfield Woodlands since April 2023. I cannot thank the staff enough for the care they give her. Nothing is too much trouble for them all. They are really kind and caring, always with a smile on their faces.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for your kind and wonderful review, your comments are appreciated and these will be passed on to the staff.

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Review of
Glenfield Woodlands
from C J (Sister of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

The staff are very caring and professional. It is a small care home with a family feel. My brother has settled in to the routines very well and his health has improved greatly. Each resident is treated as an individual with their preferences noted and respected. The meals are plentiful and look delicious.

I believe that the staff are Glenfield Woodlands' greatest asset.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for your kind and wonderful review, your comments are appreciated and these will be passed on to the staff.

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Review of
Glenfield Woodlands
from Becky D (Granddaughter of Resident) published on 23 January 2023

Submitted via Website • Report

Overall Experience

An amazing care home that really does feel like home, not only my nan's home but I also feel at home every time I visit my nan.
The staff are amazing and look after my nan as if she is their own, can't thank them enough for the love and care they show her. She is always clean, freshly shaven, her

hair combed and her fresh nightie and bed sheets on every time I visit, no matter what time of the day or night I visit. The food and cleanliness of the home are both outstanding.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you, Becky, for your kind and wonderful review, your comments are appreciated and these will be passed on to the staff.

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Review of
Glenfield Woodlands
from P W (Son of Resident) published on 22 December 2022

Submitted via Website • Report

Overall Experience

The home is in a great position for our family. After looking at other homes we found Woodlands was the best for my dad's needs. The place is home from home and the staff are excellent, always there with a smile and a cup of tea.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands. Your comments are very much appreciated.

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Review of
Glenfield Woodlands
from Jane D (Daughter of Resident) published on 14 December 2022

Submitted via Website • Report

Overall Experience

Staff are friendly and caring. There are regular activities that my mum takes part in. These are stimulating and fun. It's nice to be able to see what my mum has been doing via phone video and social media as often she can't remember.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands; your comments are very much appreciated. A smile from your mum brightens our day. I will pass your comments on to the staff.

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Review of
Glenfield Woodlands
from Christina H (Daughter of Resident) published on 25 November 2022

Submitted via Website • Report

Overall Experience

This is my mum's 2nd care home, and the first experience was not good.
At Glenfield, however, Mum is happy, relaxed, warm, well cared for with hygiene, content and well fed (compliments to the chef!).
Over and above, the home provides stimulating entertainment, and Mum has sparked back into life

on many occasions - dancing, singing, cooking, arts and crafts and miscellaneous other activities, one of which the care home brought in a tiny Shetland pony and Mum was grooming it with a hairbrush whilst stroking and loving the experience.
I visit Mum twice a week, and on every visit, the management team are hands-on and leads the staff in a very professional way. The lovely personalities of all the staff bring out the best in care for the residents.
A big thank you to all concerned with the running of this home.

Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you, Christina, for your wonderful review. Your mum's smile brightens our day; she is a delight. I will pass on your wonderful comments to all the staff.

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