Pearlcare in Staffordshire | 2 Care Homes

Review of
Spratslade
from A H (Son of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff have been great after my mother had a short hospital stay. All staff measures were put in place to ensure her safety, her room was changed to accommodate a suitable bed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Penny M (Daughter of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

My mother is currently a resident at Ladydale and she loves it there. The care is second to none. The carers actually care for their residents and go out of their way to ensure the residents are receiving plenty of fluids and have lots of mental stimulation and activities. The food is excellent and

locally sourced. There is a cat lives at the home too and he has the most wonderful life too! I have no hesitation in recommending Ladydale to anyone looking at care homes in the area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Pamela F (Wife of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

Excellent care, all the staff are wonderful and there is so much activity for the residents to anticipate in if they want to, it’s very clean and the food is wonderful, you couldn’t wish for a better place for the residents and their family when they visit, what more can you wish for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Spratslade
from Karen R (Daughter of Resident) published on 17 November 2023

Submitted via Website • Report

Overall Experience

My Mum has been a resident for well over a year now and I can't fault the care she receives. I love the fact that I'm able to discuss her care plan and am always informed of any changes. It's nice to feel included but it's even nicer to know that I no longer need to worry because all her needs are being

met.
She has a lovely room which is personalized with some of her own possessions and bits of furniture. It was lovely to be included in the choices for decor. I can't thank the manager enough! The menu is excellent and the food is very tasty. There are regular activities and entertainment which my Mum loves. She gets her hair done once a week and her nails. These are things that were always important to her and she loves a pamper so thank you on her behalf.
I did a lot of research before choosing Spratslade and I am not disappointed with my choice. The manager and all the staff are wonderful, friendly and approachable. I couldn't ask for more. Thank you.

Reply from Rebecca Bamford, manager at Spratslade

Thank you so much for the review, we love Mum dearly and are happy that you as a family remain happy with all the care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Spratslade
from G W (Son of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Spratslade Hoyse on 18/10/2022 after being in the hospital. She is 105 years old, and right away, she was made welcome. It took a while to settle in, but now she absolutely loves it. The staff are really lovely and caring. Nothing is too much trouble. Always cheerful. When

visiting, they meet you at the door, always know your name and who you are visiting, escort you to where my mother is and asks if you want a drink. Could not be more helpful.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Spratslade
from Eileen H (Wife of Resident) published on 19 April 2023

Submitted via Postal Card • Report

Overall Experience

My husband's carefully looked after. The staff are fantastic. The food is wonderful. The staff are so caring and go the extra mile. Management is excellent. I would definitely recommend this care home.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Spratslade
from Emma C (Daughter of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience

My dad receives the best care possible. The carers couldn't do any more for him, they are very supportive to our family too. Dad is well fed, well looked after and the carers are worth their weight in gold, they really should be paid more for the jobs that they do.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Kim W (Daughter of Resident) published on 6 March 2023

Submitted via Website • Report

Overall Experience

My mother was in Ladydale with Dementia from 2020 till October 22. Mum took a while to settle in as she came from Cornwall during covid and away from her family, the staff were very friendly and patient with her even though at times she was very trying.
After mum had her stroke and needed palliative

care Ladydale agreed to take her back until she died. The care they gave my mum until the very end was second to none and treated her with the utmost dignity, and we as a family can not thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from S P (Son of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

Mum was not at all sure about having to move to a care home but resigned to the fact that she was struggling at home. We looked at a number of care homes locally and were most impressed by our initial visit to Ladydale. The rooms were larger than some we had looked at, and the day rooms for the residents

were light warm and airy with the choice of a large quiet room for residents wishing for a bit of peace. All the staff we have dealt with have been professional, caring and of good humour. Mum has settled in well and partakes in a number of the many activities that are on offer and has plenty of folk to have a natter with. It's been a huge relief that we've been able to get mum into a warm safe and happy environment where she's been well-fed and is having her needs tended to. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Amanda B (Sister of Resident) published on 18 November 2022

Submitted via Website • Report

Overall Experience

I moved my brother to Ladydale in April as he was very unhappy with the care home he was in.
I have never seen him so happy in years.
He loves the staff and the meals.
He has made friends and each week there are different activities for them to do.
They celebrated Halloween, and fireworks night

and are having a lovely Christmas.
They have entertainment and visits with different pets which my brother loves.
I highly recommend this home to anyone who needs to find a lovely place for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Peggy S (Daughter of Resident) published on 17 November 2022

Submitted via Website • Report

Overall Experience

My dad has been a resident for three years now and he absolutely loves it at Ladydale. He is happy and contented. The range of activities he chooses to undertake are safe and fun. The home is clean and tidy. He is far from easy to care for but the staff are always kind and caring towards him. Communication

with ourselves as a family and considering we have POA could be better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Spratslade
from Michael P (Power of Attorney of Resident) published on 15 November 2022

Submitted via Postal Card • Report

Overall Experience

The home is cosy and very clean. The resident's rooms are comfortable and private. The furniture and decoration is very good. The lounge area and dining room is clean and spacious. The staff are very good and helpful, and the food is variable. Acitvities are conducted on a regular basis. The care and

support are treated with dignity at all times. Safety/securty is excellent. The management are helpful and run the home with care.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from K K (Daughter of Resident) published on 3 November 2022

Submitted via Website • Report

Overall Experience

The staff at Ladydale are friendly and helpful. My mum settled in quickly. It is reassuring to know she is in a safe and caring environment. They are always happy to discuss her care needs with me. There are lots of activities for them to take part in and it is great when they have special visits from

groups that bring animals in for them to see.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Joanne S (Daughter of Resident) published on 3 November 2022

Submitted via Website • Report

Overall Experience

The quality of care at Ladydale is exceptional. They have a very long-standing, committed staff team which is clear evidence of a well-managed home. My father has been a resident for nearly four years and throughout the Covid period during which time they have responded appropriately and clearly communicated

all the various changes for both residents and visitors. The level of care given is highly personalised/individualised and staff go above and beyond to ensure that needs are met. They really understand the personality my father has and are always laughing and joking with him, keeping him engaged and entertained through their various activities. Visitors are made extremely welcome and they have been incredibly supportive when we have needed assistance with hospital visits and treatment. I would not hesitate to recommend this home and offer my grateful thanks for all they do for my father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Vikki B (Daughter of Resident) published on 3 November 2022

Submitted via Website • Report

Overall Experience

Mum became a resident in September 2020, during the pandemic, the staff were welcoming and supportive to the whole family during this difficult time. Mum enjoyed the different daily activities, and the company of residents and staff and enjoyed daily visits, and outings with staff or family, once restrictions

were lifted! On 22 July 2022 mum had a massive bleed on the brain, staff at Ladydale acted swiftly to get her the medical care she needed and continued to care for her palliatively following her return from the hospital on 22/8/22. During this time the staff became part of our extended family, always helpful, supportive and extremely caring towards mum and the individual family members sometimes in emotive situations. We were welcome to visit mum anytime even in the early hours or to stay overnight. Sadly, mum passed away on the 10/10/22 - the staff treated her passing with respect and dignity. Staff at Ladydale are second to none in care and support for residents. I cannot recommend them highly enough!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Spratslade
from T W (Granddaughter of Resident) published on 3 November 2022

Submitted via Postal Card • Report

Overall Experience

Nan is well looked after at Spratslade house. She loves the food here and the snacks available. Between meals, she is always tucking her chocolate biscuits into her handbag! There are always activities happing and today is a Christmas fayre.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Spratslade
from Janette P (Daughter of Resident) published on 3 November 2022

Submitted via Postal Card • Report

Overall Experience

Whenever we visit Mum, everyone is so welcoming. Mum is always happy and well looked after, making the family's lives so much easier and stress-free. We never have to worry as we know Mum is safe and well looked after. Spratslade house is a happy place!

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Spratslade
from Julia H (Daughter of Resident) published on 3 November 2022

Submitted via Postal Card • Report

Overall Experience

My opinion is my mum gets first-class care. We have recently lost my youngest brother, Mum's son, and the staff when we broke the news has been beyond praise. They all show such care and compassion at all times. We, as a family, are more than happy. Had a few hiccups along the way, but all were dealt

with very professionally and confidently.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Sue B (Daughter of Resident) published on 2 November 2022

Submitted via Website • Report

Overall Experience

We are very happy with my mum's care at Ladydale. All the staff are lovely and friendly and my mum is always happy. The staff do lots of nice activities with the residents and the residents all seem happy and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ladydale
from Andrew C (Son of Resident) published on 2 November 2022

Submitted via Website • Report

Overall Experience

My Mum decided that the time was right to move into a care home just a couple of weeks before the first covid lockdown. We were very concerned about how she would settle, expecting her to sit alone in her room most of the time being very much an introvert. We need not have worried! The staff have made

her very welcome, encouraging her to spend her time in the lounge with other residents and get involved in activities run by their in-house activities coordinator. I have to say that mum is very happy at Ladydale, always telling me how well looked after she is and how lucky she is to have somewhere so nice to live. She enjoys a great relationship with the staff who all seem to love her to bits! When I visit I am always welcomed with a smile and often a coffee. I have used mum's experience to reassure friends whose relatives are concerned about moving into care. Knowing that mum is so happy and is cared for so well is a great relief for me. I would recommend Ladydale to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Pearlcare in Staffordshire

Pearlcare Locations in Staffordshire (2)

Pearlcare Reviews in Staffordshire (64)

Spratslade

Ladydale

Ladydale

Spratslade

Spratslade

Spratslade

Spratslade

Ladydale

Ladydale

Ladydale

Ladydale

Spratslade

Ladydale

Ladydale

Ladydale

Spratslade

Spratslade

Spratslade

Ladydale

Ladydale

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers