Janes Care Homes in Bedfordshire | 3 Care Homes

Review of
Tudor House
from A B (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

This was our first experience of respite care for our mother. Tudor House was very considerate to her needs. Carers were all very friendly and Mum was very appreciative of the care they gave her and her needs, made her feel very welcome. She enjoyed her meals (she wasn't eating well before because of

being poorly). Her legs improved and sores disappeared. Ideal place to have in mind going forward and a good experience and happy for all.

Reply from Lisa Walsh, Manager at Tudor House

Thank you so much for spending time to place a review for Tudor House. Your review is very kind and I am glad that your experience with us was good. I have shared this with the staff team. Thank you again

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Review of
Tudor House
from K N (Son-in-law of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Tudor House Care Home is a lovely home, very clean and tidy. The staff are all very happy, caring and have a caring attitude towards the residents.
Many thanks to the manager who was on the ball with everything and always kept in touch while I was there. Many thanks again. Regards.

Reply from Lisa Walsh, Manager at Tudor House

Thank you for taking the time to submit a review. Thank you for your kind words I will share them with the staff. Hope you are all well, take care.

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Review of
Friars Lodge
from Stuart B (Son of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Mum became a resident from August 2019 until she passed away 6 weeks ago. Following a hospital stay in May, her health rapidly declined, and it was very evident she was sadly approaching end-of-life. At this point, my relationship with the care manager and her deputy had all but completely broken down.

We couldn't ask anything about Mum's deteriorating health without being met with an aggressive response. Even when Mum passed away, it was a phone call informing me that she had stopped breathing! Very cold with no words of sympathy offered. When we arrived to clear Mum's room, her name sign was even removed from the door whilst we were inside. Couldn't this have waited until after we left? No sympathy card was sent and no follow-up about her funeral. Sadly, as far as the management is concerned, Mum was merely a source of income, and when this was coming to an end, the manager displayed a complete lack of professionalism. A very sad end considering Mum had been resident there for almost 5 years.

Reply from Kirsty Janes, Director at Friars Lodge

Firstly, I would like to apologise that you have been left feeling this way. Our team take their responsibility very seriously & often go above & beyond. Our manager supported you when your mother was poorly. Unable to get through to the hospital & on holiday our manager, who was off duty and not on call, visited the hospital immediately to get you an update. We hoped our prior meeting with you had given you the chance to have your concerns acted upon, we apologise if we could have done more. We will review with the team who were on duty that, as this contact was not by Management. Our residents are never seen as simply income we are sorry you have been left feeling like this. We attempted to phone you to offer our condolences & ask about arrangements, the call was not answered, we assumed our contact was not wanted. We will follow this up with an email to ensure our message is received. We have now installed call recording to ensure our communications are able to be fully reviewed.

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Review of
Friars Lodge
from J S (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Friars Lodge staff were very kind and obliging towards my mum and us as a family. I would go as far as to say that went above and beyond in trying to care for and accommodate my mum during a very difficult time in her life. I would not hesitate in recommending any relative putting their loved one into

Friars Lodge as they will be safe and well looked after.

Reply from Lucy Aristidou, Manager at Friars Lodge

Thank you so much for this positive feedback and your kind words, this will be shared with the team.

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Review of
The White House
from Kelly C (Daughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

Mum has been resident in The White House for 1 year this month as she needs 24-hour care and supervision. We couldn't be happier with the care she is receiving. The management team are brilliant, between them and the seniors there isn't anything that can't be sorted. We are kept fully informed of what

happens with Mum, we get regular newsletters, phone calls and emails. They have been fully supportive of us personalising her room so she feels at home and comfy. The range of activities on offer is good, they even have an external art and craft company come in to do sessions! They have also been doing planting in the garden getting it summer-ready which she loved. Mum has been on outings, gone for walks and been to Church, they have singers come in and they put on a great family and friends Christmas get-together with the residents. The staff team at The White House are all really friendly and good at what they do, they genuinely care and understand Mum well and she's happy there.

Reply from Jacqueline Darkwa, Registered Manager at The White House

Thank you for taking the time to leave us a review. We are pleased to hear that your mum is happy and settled in the home, it is always a privilege to care for others and we love being able to bring a smile to people and have them feel safe. This will be shared with staff.

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Review of
The White House
from Elizabeth W (Daughter of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

My Mum arrived here 3 days before Covid lock down, so the last 3/4 years have been a difficult time for everyone. The Staff were most helpful in helping with phone calls during quarantine, despite her hearing loss. They continue to be understanding and compassionate as her health/dementia deteriorate.

They all seem like a happy team which adds to the positive atmosphere which we experience when we visit.

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Review of
The White House
from R C (Son of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother is receiving good care and attention. The home is not purpose-built and does need some TLC.

Reply from Jacqueline Darkwa, Registered Manager at The White House

Thank you for leaving us a review. It was a privilege caring for your mum. The home was originally a rectory for the church, a children's home and now a care home. TLC is a continuous process which our decoration and maintenance work is an ongoing permanent job. We wish you all the best for the future.

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Review of
The White House
from Jenny K (Daughter of Resident) published on 19 February 2024

Submitted via Website • Report

Overall Experience

My mum was on palliative care and bed bound. She had mixed levels of care, depending on who was working. She was on purée food but still given biscuits. She couldn't reposition herself in bed but was given a lidless cup. A little thought when dealing with her would have been helpful. Mum passed away

at the end of October. Staff were very kind to her in her final days. I think the shortcomings were due to lack of training and guidance for staff, especially new staff.

Reply from Jacqueline Darkwa, Registered Manager at The White House

Thank you for leaving us a review. We would like to apologise for not meeting your expectations. It is important to us that when things do not meet people's expectations, we make every effort to learn from what has happened and act swiftly to ensure ongoing improvement.
We would appreciate it if you could please contact the management team, at your convenience, to give more details about your concerns from when your mother was a resident with us. This will enable us to explore your concerns and ensure improvements are made.

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Review of
The White House
from Tony S (Son of Resident) published on 7 February 2024

Submitted via Website • Report

Overall Experience

My poor mum was a resident. Sadly she is no longer with us. The White House staff were amazing looking after my mum and the other residents. It is a tough job to do. I have nothing but 100% respect for the staff of the Whitehouse.

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Review of
The White House
from John F (Friend of Resident) published on 7 February 2024

Submitted via Website • Report

Overall Experience

Whenever I visit my friend, she appears to be happy and content with life in the home. The home is warm, comfortable and has a pleasant atmosphere. The staff are always very friendly and helpful.
My friend seems to enjoy the meals at the home and has enjoyed a healthy life since living there.

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Review of
The White House
from Carol M (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mother went in there in August 2022. They made her feel welcome and relaxed. She soon settled in there. They looked after her very well. She had a nice room overlooking the back of the home. She felt safe in there. Nothing was too much trouble for them. The staff were very caring with her. It is

safe and secure in there. All the staff are brilliant. They also made me feel very welcome.

Reply from Kirsty Janes, Director at The White House

Thank you so much for taking the time to leave us a review. It was a privilege caring for your mum and we will share your kind words with the team. We wish you all the very best for the future.

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Review of
The White House
from Lynn S (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

Mum was very well cared for in The White House. The staff were lovely, friendly and very caring. Whatever we asked or concerns we had were dealt with. The Christmas dinner you all did for us, so that Mum could have her family with her, was amazing and the staff worked very hard to achieve this. Mum

certainly enjoyed her day. We were kept up to speed with everything that concerned Mum. Thanks to all the staff that looked after us.

Reply from Kirsty Janes, Director at The White House

Thank you so much for taking the time to leave us feedback, we will share your kind words with our team. It was a pleasure seeing you and caring for your mum and we wish you all the very best in the future.

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Review of
The White House
from Jackie F (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mum has been at The White House Care Home for nearly two years and suffers from dementia and immobility.
The White House is small with a family feel.
The room is a good size with an ensuite and all Mum's personal things are around her.
The level of care, in my opinion, is of a high standard.
When

I visit I stay for two days, 10 am to 6 pm and I am with my mum the whole time, watching TV or in the lounge or dining with the other residents.
I, personally, very much enjoy my time there with my mum.
The staff are always ready to help, we have little birthday parties, family gatherings.
There are always activities being organised.
The management team are very good and they answer any questions that I have by return.
Picking a care home for your loved one is very stressful and emotional. I am just so pleased that we found The White House, it shone above the others and now I know my mum is happy, safe and secure.
For this, I will always be very grateful.

Reply from Kirsty Janes, Director at The White House

We are so grateful for your feedback, thank you. It is always a pleasure to have you visit and spend time in the home, we understand how very important family connections are and always want people to feel comfortable spending as much time with us and their loved one as they want to. We will ensure that your kind comments are shared with our team here.

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Review of
The White House
from Dave B (Son of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mother has been in The White House since August 2023, she is always praising the staff and the food, she is far happier now than she was in her previous home.
I visit as much as I can and always find staff friendly and professional, food always looks tasty and presentable.

Reply from Kirsty Janes, Director at The White House

Thank you for taking the time to leave us a review. We are pleased to hear that your mum is happy and settled in the home, it is always a privilege to care for others and we love being able to bring a smile to people and have them feel safe.

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Review of
Tudor House
from J W (Daughter of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience

My mum was in Tudor House for a short period of 6 months, the staff were caring and looked after my mum well until she had to have continuing healthcare which then the home staff were not involved in her care, the one-to-one care she received was excellent.
However when my mum passed away as a family

we were disappointed that no staff members came to her funeral, no card was sent to offer their sympathy and we were told that some paperwork regarding continuing healthcare would be helped to fill out, which it never has been. When we went to collect her belongings 2 days after she had passed, there was a drinking glass/a jug in the room, iron had been placed in the room, tissues on the side, and no general cleaning or tidying had been done which was disappointing and upsetting at that time.

Reply from Lisa Walsh, Manager at Tudor House

Thank you for taking the time to review the home and the comments on how the staff were with Mum. I'm sorry how you felt about staff not coming to the funeral, I did send you an email on the day explaining that unfortunately we had staff sickness which meant that we needed to cover the floor and apologised and we were thinking of you and hoping everything went well. I apologise about how you felt about a sympathy card, I emailed you from all of us at the home saying we were all thinking of you and sent our condolences. The items in the bedroom we discussed and it was dealt with, and I'm sorry that the bedroom was like that, we discussed this through email. I apologise if you felt unsupported with the documents. All the best to you and your family.

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Review of
Tudor House
from D V (Wife of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

I always find everyone so helpful and kind in such a demanding job. Very well done to all concerned.

Reply from Lisa Walsh, Manager at Tudor House

Thank you for your kind words, I will ensure this is shared with the staff team. Thank you for taking the time to complete a review.

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Review of
Friars Lodge
from Karen F (Daughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

Dad seemed very settled when we visited today. He was as well as can be expected and he seemed comfortable in his bed. We were impressed that they had managed to keep the room at a good temperature and not too hot (considering the current heatwave). The staff always great us in a friendly manner. It

is particularly nice when the carer gives us a brief update as to how Dad has been. This does not often happen though unless asked directly but I think it could be incorporated into the greeting of guests especially when it is the client's direct point of contact that is visiting. Dad has been in this care home for over 6 years now and we are very happy with his overall care.

Reply from Lucy Aristidou, Manager at Friars Lodge

Thank you for your review, I will discuss your comment about a brief update regarding how your Dad has been in our upcoming staff meeting.
I feel you've raised a very valid point. Obviously, I would update you personally either via phone or email if there were any serious issues to be discussed.

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Review of
Friars Lodge
from Sue G (Daughter of Resident) published on 18 September 2023

Submitted via Website • Report

Overall Experience

The staff are caring and communicative. I know my mum is warm, well fed and safe.
I feel they have Mum's best interest as a priority. The carers all know me and who I’m coming to visit.
She always has good things to say about the staff.

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Review of
Tudor House
from Peter F (Husband of Resident) published on 15 September 2023

Submitted via Postal Card • Report

Overall Experience

Wonderful place, clean, well-led, caring staff, and good food.

Reply from Lisa Walsh, Manager at Tudor House

Thank you for taking the time to review our service, all feedback is important to us, we always strive to deliver the best so we will be seeking to improve on the areas you identified as 3 or 4 stars so when we see you next it is even better.

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Review of
Friars Lodge
from Kathryn J (Daughter of Resident) published on 28 August 2023

Submitted via Postal Card • Report

Overall Experience

Caring staff, really attentive. Approachable with any concerns. They really care for the residents and look after them so well. Relaxed and very welcoming environment. A homely feel. They always make such an effort with the residents and get to know their families too.

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Care Homes Owned by Janes Care Homes in Bedfordshire

Janes Care Homes Locations in Bedfordshire (3)

Janes Care Homes Reviews in Bedfordshire (83)

Tudor House

Tudor House

Friars Lodge

Friars Lodge

The White House

The White House

The White House

The White House

The White House

The White House

The White House

The White House

The White House

The White House

Tudor House

Tudor House

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