Janes Care Homes in Cambridgeshire | 1 Care Home

Review of
Brookfield
from K T (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I asked about the care home, I was put at ease. A warm welcome on my visit, all questions answered with a please phone if you think of anything else. Mum always says she "is happy here". She had made new friends. She enjoys activities and I was able to join Mum for Christmas shows and

a wonderful Christmas day lunch too.

Reply from Angie Duffy, Manager at Brookfield

Thank you for the lovely comments it was lovely having you here on Christmas day and caring for your Mum is our pleasure.

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Review of
Brookfield
from Carolyn R (Friend of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

A real home-from-home care home. The staff are wonderful, going over and beyond. So caring.
The residents appear to be content in their surroundings. Quite the nicest care home I have visited and I have been to quite a few, visiting family and friends.
The manager was very welcoming, it was obvious

to me the care she had for her residents.
It's lovely to see and 'feel' such a lovely care home.

Reply from Angie Duffy, Manager at Brookfield

Thank you for the lovely feedback on our home,we really try to make it as homely as possible and im so pleased you experienced that.

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Review of
Brookfield
from M T (Friend of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience

On visiting a friend, it was obvious how dedicated all the staff were to ensuring the care and comfort of all the residents. The care home was clean and comfortable too. The food smells from the kitchen were enticing also. Lots of games and jigsaws on offer too.

Reply from Angie Duffy, Manager at Brookfield

Thank you for the lovely feedback it's always a pleasure to see family and friends, we really appreciate your comments.

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Review of
Brookfield
from Susan S (Sister-in-law of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience

My sister-in-law moved into Brookfield just over a month ago, she was adamant that she would never go into care but after having a stroke and not being safe on her own, she moved in. After a few days of her coming to terms with the move she is now very happy. The staff are wonderful, nothing is too

much trouble. We cannot fault her care. It is a very small home so the care she gets is outstanding, she did admit that she was lonely at home but now with all the fuss they make of her, she is very much at home.

Reply from Angie Duffy, Manager at Brookfield

Thank you for your lovely review it really means a lot to us to get such positive feedback and we are delighted to have her here she's an absolute pleasure to care for.

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Review of
Brookfield
from Richard W (Son of Resident) published on 11 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for three months and is happy, although she had been independent before going to Brookfield. The staff are very caring and nothing is too much trouble. It feels like home and most of the carers are locals and have worked there for years. Mum enjoys the homecooked meals

and is well looked after which is reflected in the residents who look out for each other. I highly recommend Brookfield.

Reply from Angie Duffy, Manager at Brookfield

Thank you, what a lovely review. Your mum is an absolute delight, we all love her positivity and company.

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Review of
Brookfield
from Lesley B (Daughter of Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience

My mum has been to Brookfield for daycare for several months, and this week became a resident. She is very happy to be staying there. Throughout our association, the team have been caring and kind to Mum, alongside encouraging her to join in activities. They have also supported us as a family, offering

advice and experience, especially as we began to struggle with caring for Mum at home. I would not wish for her to be anywhere else. Many thanks to all of the team.

Reply from Angie Duffy, Manager at Brookfield

We are delighted your Mum was able to move in; she is a pleasure and is really enjoying residential care. Thank you for your lovely words; our door is always open.

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Review of
Brookfield
from C C (Friend of Resident) published on 25 January 2023

Submitted via Postal Card • Report

Overall Experience

We have been visiting a close friend weekly for over a year. The experience is always good. The staff are very helpful and caring. Our friend enjoys her food very much and is always appreciative of it.

Reply from Angie Caswell, Manager at Brookfield

Thank you for the lovely review. We love having friends and family in to see us all.

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Review of
Brookfield
from Helen F (Relative of Resident) published on 23 December 2022

Submitted via Website • Report

Overall Experience

My uncle has been with you for a few months now. We have been able to see him a couple of times, as it is a fair trek from home. Every time we come up, the home is wonderful. The staff are first class and so very caring. Uncle looks so well cared for and happy. The manager is superb and I cannot fault

the care and love all the team give.
Thank you all.

Reply from Angie Caswell, Manager at Brookfield

Thank you for the lovely comments, it really means a lot to us to receive such wonderful feedback. It's always a pleasure to see you. I will pass the review on to the team.

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Review of
Brookfield
from Jill G (Wife of Resident) published on 24 November 2022

Submitted via Website • Report

Overall Experience

My husband has been a resident for nearly three months. I chose Brookfield initially for this clean well-run home, which I believed to be managed so well. "Look at the staff", a friend, said to me and if they are caring, then the home will be fine. The staff here, led by a great manager, are indeed

fine. They cannot do enough for the residents and keep me involved in all decisions, at all times. I have no doubt, I made a great choice.

Reply from Angie Caswell, Manager at Brookfield

This is the loveliest compliment for the Brookfield team. It's an absolute pleasure, caring for your husband and you are a huge support to him and us. Thank you.

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Review of
Brookfield
from Denise F (Friend of Resident) published on 7 September 2022

Submitted via Website • Report

Overall Experience

A dear friend spent her last four months here and she couldn't have been in a better place. All the staff went the extra mile and made her time enjoyable and as comfortable as possible and when the end came, they ensured she wasn't alone. I can't praise them enough for the care and attention they gave

and give to all their residents. It's a very happy place. Thank you all.

Reply from Angie Caswell, Manager at Brookfield

We are very thankful and grateful that we had the privilege of getting to know this lovely lady and all her wonderful friends who were a huge support and comfort to her and thank you so much for the lovely review I will pass it on to the whole team.

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Review of
Brookfield
from john f (Son of Resident) published on 1 April 2022

Submitted via Website • Report

Overall Experience

My mother has been living at Brookfield for the past four years. The care she has received there has been second to none, from the manager, right through to all the carers, they have been outstanding. My mother has very complex needs, including dementia. I do believe that because the care home is of

a smaller capacity, the care and one to one attention she receives has been perfect for her needs. She just wouldn't get that if she were in a larger home. It really has a home from home feel about it. I couldn't imagine her anywhere else, to be honest. Excellent.

Reply from Angie Caswell, Manager at Brookfield

What a fantastic review. The staff will be thrilled as am I, as the manager. It's a pleasure to look after your mum, thank you.

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Review of
Brookfield
from Veronica W (Friend of Resident) published on 21 February 2022

Submitted via Website • Report

Overall Experience

The staff are consistently caring and conscientious and are fully committed to giving the residents high-quality care. The home has a more personal feel as it is smaller and therefore more intimate, so the residents are familiar with all the staff on a regular basis.

Reply from Angie Caswell, Manager at Brookfield

Thank you for the feedback. We are so pleased our resident's families and friends, are happy with the care their loved one receives. Only the best for our residents.

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Review of
Brookfield
from Linda G (Daughter of Resident) published on 10 February 2022

Submitted via Website • Report

Overall Experience

As a small care home, I felt this would be more suitable for my Mum who is 96 years old. Seeing the same staff regularly, makes her feel safe and secure, with a more homely feel. The staff are very flexible with her catering needs and their patience and care for her is exceptional. She always looks

clean and tidy, which makes me feel that she is being well looked after. Being an older care home makes it feel very cosy, unlike more modern large care homes. Brookfield is well managed and the staff are very friendly and caring. I would not wish her to be anywhere else.

Reply from Angie Caswell, Manager at Brookfield

Thank you for the lovely feedback, it's a pleasure to be a part of our lovely residents' daily lives.

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Review of
Brookfield
from Linda K (Daughter of Resident) published on 10 February 2022

Submitted via Website • Report

Overall Experience

Mum has been a resident at Brookfield for over two years and has frontal lobe dementia. She initially attended daycare a couple of days a week to give me some much-needed respite but when Mum's condition deteriorated she became a full-time resident having had daycare the transition was easier for both

Mum and myself.
The staff have always been kind to Mum and they have a great rapport with her and understand her condition.
Staff are always happy to answer any questions or concerns. The home has a very warm and caring atmosphere.

Reply from Angie Caswell, Manager at Brookfield

Thank you so much for such lovely feedback, it's a pleasure to care for our lovely residents and enjoy their days with them.

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Review of
Brookfield
from Kevin J (Son of Resident) published on 29 April 2021

Submitted via Website • Report

Overall Experience

Not actually being in the position to visit in these trying times, I feel that Brookfield personnel has protected my Mother extremely well over the Covid pandemic, especially having taken my families special situation living approximately 200 miles away.
We took it that the situation for us to visit

at the start of the Pandemic could put Mum and her fellow residents and staff in jeopardy due to the long-distance, having to stop off at motorway services that could be potential infection hazards. So decided not to visit which then became the norm. Though Brookfield had already come to the same conclusion so well done.

Reply from Angie Caswell, Manager at Brookfield

Thank you for the lovely comments its been a pleasure looking after her and thank you for your understanding and support.

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Review of
Brookfield
from Sam J (Granddaughter of Resident) published on 23 April 2021

Submitted via Website • Report

Overall Experience

My Nan has been in Brookfield residential home for many years now and she is very happy there. She has the most loveliest room and the most fabulous care. She is always well turned out and very happy there despite her family living 3 hours away. I feel very lucky that she is happy there and I can relax

knowing she is being so well taken care of. I have been especially grateful to all of the staff through the pandemic for being so upbeat and making her feel very special throughout such a difficult time without being able to see us. Thank you with all my heart to all of the staff at Brookfield for taking care of her. I am forever grateful. You’re all amazing people and have kept her incredibly safe.

Reply from Angie Caswell, Manager at Brookfield

Thank you so much for the lovely feedback it really does mean so much to us all.

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Review of
Brookfield
from Jane M (Daughter of Resident) published on 15 April 2021

Submitted via Website • Report

Overall Experience

Mum has been in brookfield for nearly five years, she is always well cared for, the staff are always welcoming when I visit, always friendly, nothing is too much trouble. The staff have always showed kindness and patience with Mum and understanding, I personally feel that I could not have placed my

mum in anywhere better than Brookfield.

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Review of
Brookfield
from Dianne P (Daughter of Resident) published on 15 April 2021

Submitted via Website • Report

Overall Experience

My mother who has dementia has settled very well into Brookfield. The staff are compassionate, caring and reassured my mother to help her feel comfortable, which enabled me to have great trust in the team. I can ring up at any time and speak to a member of staff regarding my mother. The staff have a

very good response if anything is needed, or to let you know of situations regarding my mother. I'm really happy that she is being cared for in a professional manner and that feeling of constant worry has now been lifted from me.

Reply from Angie Caswell, Manager at Brookfield

Thank you for the lovely comments it is very much appreciated.

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Review of
Brookfield
from Liz S (Daughter of Resident) published on 12 February 2020

Submitted via Website • Report

Overall Experience

My Mum started off as a Day Visitor once a week and every other weekend which she did for 9 months. This enabled us to care for Mum in the way we wanted to with support and enabled us to live our lives as well. The staff encouraged her and helped her to settle and this was an excellent way for her to

get to know the place and staff. She then had some respite and moved in for the last few months of her life when we could visit her whenever we wanted to. We were always welcomed with a cup of tea and Brookfields felt like home. The staff are very caring. The food is lovely and the accommodation comfortable. When Mum fell ill the staff did everything in their power to help and support her for which we will be very grateful. The Manager and her staff were so supportive to us as well as Mum and were always there to talk. I would highly recommend Brookfields.

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Review of
Brookfield
from J W (Wife of Resident) published on 18 June 2018

Submitted via Postal Card • Report

Overall Experience

Only good praise for all staff. The care and love is first class. Clients appear happy and laugh a lot. Good activities.

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Janes Care Homes Locations in Cambridgeshire (1)

Janes Care Homes Reviews in Cambridgeshire (23)

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