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Care Homes Owned by Riseley Beds Ltd

9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Riseley Beds Ltd

Riseley Beds Ltd Locations (2)

 

2 Care Homes and Adult Day Care Centres owned by Riseley Beds Ltd

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Brook House

72 High Street, Riseley, Bedford MK44 1DT 

9.2 44 reviews
"As a weekly visitor to Brook House, I have always been impressed by the staff and how they look after the residents with such care and…"   Read all 44 reviews
Location Type Care Home

Brook House is a converted Grade II listed building, where professional care is practised alongside support for an active and entertaining lifestyle. Dedicated care workers take pride in a friendly and respectful service, having been established as… Read more about Brook House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 20 Rooms from £975 / week
Brook House Day Centre

72 High Street, Riseley, Bedford MK44 1DT 

1 review

Riseley Beds Ltd Reviews (45)

9.2
Riseley Beds Ltd has a Group Review Score of 9.2 (9.188) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Riseley Beds Ltd must have a Review Score.

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Review of

Brook House

from Jackie Z (Friend of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a weekly visitor to Brook House, I have always been impressed by the staff and how they look after the residents with such care and patience. They always address the residents by name and explain things to them, thus ensuring they are not confused. I have been visiting the husband of a friend, now
deceased, and he is treated with great respect and his choices are always adhered to. I would recommend Brook House to anyone looking for residential care for a loved one.

Reply from Belinda Kemp, Manager at Brook House

Thank you Jackie for your kind words. It is much appreciated and certainly a message I will pass onto the staff


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Review of

Brook House

from S A (Wife of Resident) published on 8 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very happy with the care my husband receives at Brook House. The staff are always helpful and friendly. My husband seems very happy in their care and is always looking well cared for.

Reply from Patricia Mabbott, Manager at Brook House

Thank you for your lovely review.
I will pass on your comments to our lovely team.


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Review of

Brook House

from P W (Son of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home staff, rooms, food, and location are all excellent in my opinion. I cannot think of any negatives and am happy with the care provided.

Reply from Patricia Mabbott, Manager at Brook House

Thank you so much for your lovely review. Caring for your father is an absolute pleasure.


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Review of

Brook House

from Angela H (Daughter-in-law of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here since April this year, and they have all been so lovely to her and our family. Nothing is too much trouble for them. She can sometimes be very difficult but they always treat her kindly and have a lot of patience. We feel so much relief that she is now safe and being looked
after so well by them all. We can't thank them enough and would recommend them to anyone.

Reply from Patricia Mabbott, Manager at Brook House

Thank you so much for your kind words.
We are so pleased to have been able to facilitate Mum's care. I will pass on your thanks to the team.


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Review of

Brook House

from Myles M (Son of Resident) published on 12 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Managing Director and the Manager along with all their staff have been excellent over the last 3 years looking after both my parents, Sadly my Dad passed away recently but the care and attention they give to my mum have been great.

Reply from Patricia Mabbott, Manager at Brook House

Caring for both your mum and dad has been an absolute pleasure. Your Dad is sorely missed by us all but both your mum and you continue to be a part of our extended family. We are happy to help however we can and will always continue to do so.


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Review of

Brook House

from Maureen C (Daughter of Resident) published on 1 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Brook House for almost three years. She entered just before lockdown which was a difficult time for everybody but she was made so welcome by all the staff. She settled well in spite of covid restrictions. The staff are all so friendly and make all family members so welcome
at all times, but are also very comforting when times are tough! Mum celebrated her 100th birthday whilst there and the effort all the staff made was amazing, it was a brilliant day! I would never hesitate to recomend Brook House, friendliness and fun are key elements there!

Reply from Patricia Mabbott, Manager at Brook House

Thank you so much for this lovely review.
As you know it was pleasure to be able to celebrate Mum's birthday with her.


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Review of

Brook House

from Sarah B (Relative of Resident) published on 17 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this wonderful residential home for your loved ones. The staff and carers are so warm and friendly and the care they give to their residents is incredible. It certainly gives our family peace of mind knowing our beloved mum is receiving great care.

Reply from Patricia Mabbott, Manager at Brook House

It was a pleasure meeting you, we look forward to seeing you again very soon.
Best wishes,
The Brook House family.


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Review of

Brook House

from N A (Daughter of Resident) published on 14 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has come on in leaps and bounds, with excellent care from staff in Brook House. She arrived in June, bed-ridden and being fed teaspoons of blended food and can now weight-bare and feed herself food and drinks. Mum always seems very settled and happy when we visit and comfortable with all the staff.
She is encouraged to mix with other residents and being cared for extremely well by a team of caring, patient staff.

Reply from Patricia Mabbott, Manager at Brook House

Thank you for your lovely review. We are all very fond of 'Mum', as you know. It has been fantastic to see the improvements in her.


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Review of

Brook House

from Richard P (Wife of Resident) published on 27 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and the staff are helpful.

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Review of

Brook House

from L H (Daughter of Resident) published on 22 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are really good. They talk to my mum, have a conversation, laugh and talk about everyday subjects. Also supplied all the equipment needed to live safely and comfortably in the home.

Reply from Patricia Mabbott, Manager at Brook House

Thank you so much for taking the time to complete the review. We pride ourselves on our family atmosphere and including our residents' in their care. It is a pleasure to care for your mum.


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Review of

Brook House

from Gillian B (Wife of Resident) published on 2 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and has been a resident at Brook House since May 2019. The care at Brook House is second to none, I can't speak highly enough about the way he has been loved and cared for by all the staff from management downwards. The last year has been extremely challenging for all, and
for me, as due to being unable to visit for most of that time. However, I feel complete trust in them, and I knew that he was being cared for in the away I would wish. Brook House is quite simply a lovely, caring 'home from home' for all its resident, and they care about the relative too. Bless them all.

Reply from Lesley Atkinson, Company Director at Brook House

It has been a pleasure looking after him and getting to know you. He brings a smile to our faces.


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Review of

Brook House Day Centre

from M C (Brother of Resident) published on 3 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful and accommodating even when very busy. Residents look well dressed and cared for.

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Review of

Brook House

from A P (Friend of Resident) published on 30 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Owing to my friend having no family I am her only link to the past. Care for the last 3 3/4 years has been kind and professional as she slowly deteriorates. She seems happy in her surroundings when I visit weekly.

Reply from Lesley Atkinson, Manager at Brook House

Thank you for your kind comments. I will pass them to the care assistants


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Review of

Brook House

from Esther T (Daughter of Resident) published on 28 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad is well looked after. The meals are lovely and the staff are very friendly and helpful.

Reply from Lesley Atkinson, Manager at Brook House

Thank you for the review. It is a pleasure to look after your dad.


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Review of

Brook House

from Z G (Daughter of Resident) published on 27 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad is looked after as well as can be expected. The home-cooked meals are good and the cook made our dad a beautiful birthday cake. Staff and management are always very friendly and a cuppa is always offered.

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Review of

Brook House

from A P (Daughter of Resident) published on 27 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Brook House since 2016. She receives excellent care from a wonderful team and I am very grateful for their assistance and dedication to my mother. I do not live locally to the home and it's good to know that I can trust them to take care of her and let me know if there
is a problem or if I have concerns after speaking to her, I can contact them.

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Review of

Brook House

from Lynda W (Wife of Resident) published on 15 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A small home with a very friendly and homely atmosphere. Visitors are always greeted with a smile by the staff who are also very polite, they know my name and who I am visiting. Their care and patience with the residents are second to none. The courtyard is a lovely place to sit in and on sunny days
residents are allowed to have their meals out there if they wish to. It is a home where residents are the first priority, it is a home from home.

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Review of

Brook House

from Ann H (Resident) published on 11 April 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is excellent. The meals are top class. The building is very clean and well looked after. The staff are very friendly. The rooms excellent, each room has a colour TV and there is a library with dozens of books, DVD's that we can borrow. Every so often we have entertainment.

Reply from Lesley, Atkinson at Brook House

It is a pleasure to look after you and thank you for your comments.


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Review of

Brook House

from Stephen S (Son of Resident) published on 17 January 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in and out of Brook House for the last 3 years and we cannot speak highly enough of the care, attention and support that has been afforded to her in that time. We have nothing but praise for all the staff. Nothing is too much trouble. She hasn't always been the easiest person to deal
with, due to her illness but this hasn't affected the way the staff have gone about looking after her.
Seeing our mother happy and much better after all this time is fantastic and again is a testament to the staff as this wouldn't have happened without them, which she has on occasions said herself.
This aside, what has also been so much appreciated is the support the management have given us. This has helped us so much in what have been very testing times for us as a family as a whole. Thank you.

Reply from Lesley Atkinson, Manager at Brook House

Thank you for the support you have given the home over the years. Your mum is a pleasure. I think we just work well together and are a great team.


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Review of

Brook House

from Jackie J (Resident) published on 3 January 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Brook House for a short time, unfortunately, but during her time there staff were extremely caring, attending to her personal needs and treating her as an individual.
They could not do enough to make it feel home from home and I am truly thankful for the care Mum received.

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Awards / Recognitions (0)

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Frequently Asked Questions about Riseley Beds Ltd

How many Care Homes does Riseley Beds Ltd own?

Riseley Beds Ltd own 1 Care Home.

Which Riseley Beds Ltd Care Homes have the highest review score?

Brook House has the highest review score.
Riseley Beds Ltd in Bedfordshire

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