Ashberry Healthcare Ltd in Surrey | 1 Care Home

Review of
Moorhouse Care Home
from Elizabeth F (Niece of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Always found staff v welcoming, although they're always busy with residents care. The overall impression is a well maintained and vital care home. Residents appear happy and content, no one is agitated or insecure, this would indicate residents needs (physical & emotional) are being met consistently.

Staff are professional and friendly. The home is a perfect size - not too many residents, nice balance in numbers. No neglect - everyone is caring, compassionate to the residents needs. Spotlessly clean environment - reassuring loved ones are in good hands. Would highly recommend the are home - note for improvement a small day room near reception for more private visits.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you for taking the time to write a review. As a team we all work hard to ensure that the residents are well cared for and I appreciate that you have observed the kindness and professionalism of the staff. It would be difficult to make a small lounge near reception, however, we have refurbished the activity room and renamed it Lutyens Lounge which can be accessed. I will pass on your kind words and observations to the team.

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Review of
Moorhouse Care Home
from C S (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum was taken to the garden centre by two staff members to buy some compost so she could plant some daffodil bulbs in the containers. She also had a look around and bought some of her favourite biscuits. When I spoke to Mum that night she said it was the first time since being at Moorhouse it felt like

a 'normal' day, more like being at home. She had really enjoyed planting out the bulbs when she got back to Moorhouse.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you for your kind review. It was lovely seeing Mum enjoying the planting, with spring around the corner we will be able to use the garden more frequently.

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Review of
Moorhouse Care Home
from John N (Son of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

My mother was cared for with love and great attention to her well-being in a very difficult time in her life as she suffered from dementia and physical problems. All the staff showed great professionalism and were very kind and thoughtful to myself and my sisters. Lots of thought was given to entertaining

everyone and having a good time. Mum has now passed away and this was made very special for her by all
Thank you all at Moorhouse.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you for your outstanding review. It was a privilege to care for your mum and she is missed by the whole team. I have shared your kind words with the staff.

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Review of
Moorhouse Care Home
from J P (Brother of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My sister moved into Moorhouse Care Home in August 2024. She recognised she needed 24 hour care after living alone in a cottage for many years. She settled quickly and has said the staff are excellent, supportive, attentive and helpful. The food is good, very regular and if you have to go into such

a home you couldn't find a better one.

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Review of
Moorhouse Care Home
from D S (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

This was my mum's first Xmas at Moorhouse. She had such a lovely time and has said this has been one of the best Xmas in recent years. Involved in the Xmas party, which she enjoyed immensely and so very proud of her daughter who provided the music on this occasion The panto and Xmas day lunch were amazing

and all the staff made her feel so special. I want to thank you all so much for making this the best Xmas for my mum and giving us, all the family, so much peace of mind that she is being cared for so well.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you so much for your outstanding review. I am so pleased that your mum enjoyed Christmas. She was so proud that you were able to provide the entertainment so she had the pleasure of watching you sing. I will pass on your kind words to the staff team, they really appreciate hearing the feedback.

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Review of
Moorhouse Care Home
from G O (Husband of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife arrived at Moorhouse in November 2024 and has settled in well and has been supported by friendly, caring, professional staff.
She has a lovely, well-furnished and well-decorated room which is very comfortable. The food is nutritious and suits my wife and she is participating in the varied daily

activities programme which is completely organised and enthusiastically encouraged. It was a difficult decision to admit my wife into a care home but it is working out well which is a great relief and all at Moorhouse have assisted in this. Thank you.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you for taking the time to submit a review and I will pass on your kind words to the staff team. It is a pleasure to support your dear wife and watch her enjoying the activities with our wellbeing team.

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Review of
Moorhouse Care Home
from J H (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

Really impressed with the genuine care of my mum and other residents from the cleaning staff up to mangamanet. The activities seem really varied and engaging.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you for taking the time to leave such a lovely review. I will pass on your kind words to the staff who will be delighted at your comments.

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Review of
Moorhouse Care Home
from Hywel B (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

Mum was 99 years old and moved into Moorhouse for the last 3 months of her life. The staff were always wonderful to her and welcoming to our family. The evening before she died she said how lucky she felt to be where she was. Would thoroughly recommend Moorhouse.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you for taking the time to leave a review. I have shared your kind comments with the staff team. We really appreciate your feedback.

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Review of
Moorhouse Care Home
from J P (Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

What a lovely change has occurred at Moorhouse following the appointment of a new temporary manager to the home.
There is a happy atmosphere in the building, the staff are smiling and now talking to the residents during the week. This sadly didn't happen under the previous management team. Long it

may continue.
The food quality is so much better. We now have our mid-week roast back on the menu, much better than having sausages twice a week for our midday lunch.
All in all, they are looking up.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you so much for taking the time to send in your kind review. Our chef is always looking to see how he can improve the mealtime experience for residents and our new Breakfast Club is very popular. Our new wellbeing team are now providing activities every day and it is always a pleasure to see residents who would not normally leave their rooms deciding to join in. I will share the review with the staff team, who are always receptive to feedback and looking for ways to improve. Thank you.

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Review of
Moorhouse Care Home
from J E (Nephew of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been so well cared for at Moorhouse. The staff have been so helpful and caring. Special thanks to 2 staff members at my aunt's departing. Thank you from all of my aunt's family.

Reply from Julie Watts, Manager at Moorhouse Care Home

Thank you for taking the time to submit a review. It was a privilege to care for your aunt and she is missed by the whole team. I have shared your kind words with the staff.

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Review of
Moorhouse Care Home
from C S (Daughter-in-law of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been at Moorhouse for a number of years and during this time she has developed into a happy and sociable person. The care she has received has been outstanding. The staff are always kind and helpful. The home feels very homely and the food looks nutritious and delicious, like a

five-star hotel. Would highly recommend Moorhouse, a very happy, friendly place for a loved one.

Reply from Alison Daly, Manager at Moorhouse Care Home

Hello, thank you very much for your outstanding review. The staff will be thrilled with your feedback. Our meals are homemade using local suppliers and we offer a daily menu to our residents and encourage them to make their own choices. We have snacks, cakes and sandwiches available 24 hours a day; should someone want a little something with their cup of tea, day or night. Our team have grown so much over the past year and the home is full of laughter and most importantly a good standard of person-centred care. I am proud to be the manager of Moorhouse and all that we have achieved together. Making our residents and families happy is what we strive for. Many thanks.

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Review of
Moorhouse Care Home
from S K (Son of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

Moorhouse has provided my mum with an excellent level of care since starting earlier this year. She has settled in well and really likes the staff around her and the food. She has never been an outgoing person but it is a joy to see her joining in an afternoon sing-along and being a positive part of

the community. From a time when she was in real difficulty, Moorhouse Care Home saved her old age and made it enjoyable again.

Reply from Alison Daly, Manager at Moorhouse Care Home

Hello, thank you so much for your lovely review. We always appreciate the feedback and I will share it with the team. We have many different personalities in Moorhouse, they all make up our Moorhouse family. We listen to our resident's wishes and encourage all of our residents to have a meaningful life, in a multitude of ways. I have seen your mum up dancing (and I have the photos!). When the singer began to sing a particular song with a small amount of encouragement we had her up on her feet dancing with a great big smile on her face. Our food is home cooked and we always involve the residents and their likes and dislikes in the menu. We use local shops and suppliers as Ashberry Health Care's ethos is to keep our care homes in the centre of our community by engaging with and supporting our local shops and businesses. When our residents are happy: we are happy, thanks again.

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Review of
Moorhouse Care Home
from Laurence B (Husband of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

My wife is a patient at Moorhouse Care Home as she has vascular dementia she thinks it's a hospital. She is amazed that when we visit, there is no restriction on numbers for time to stay. She thinks the staff are all friendly and helpful. She enjoyed the entertainment provided. My impression of the

home was that it was well-cleaned and maintained. The staff and management were friendly and helpful.

Reply from Alison Daly, Manager at Moorhouse Care Home

Thank you for your lovely review; it is much appreciated, and I will share it with the team. We are aware of what a challenging and emotional time it can be for families and residents when they are choosing a care home for their loved ones. We ensure we support our new residents and our new families through this transition. We often find that our new residents settle very quickly and are enjoying the wide range of activities, the home-cooked food and choice of menu, the company and the homely feel of Moorhouse. We understand that our visiting at any time, and the inclusion of our families grow the Moorhouse family to give everyone peace of mind and a sense of well-being. Many thanks again.

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Review of
Moorhouse Care Home
from Jane H (Daughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

The building is very welcoming and has a 'guest house' feel about it. Staff are all extremely pleasant and friendly. Many of the staff have been there since Mum arrived, which is comforting to know as it makes it more familiar for her with her severe dementia. The grounds are very well maintained and

give the residents pleasure on pleasant days. I would have no hesitation in recommending Moorhouse.

Reply from Alison Daly, Manager at Moorhouse Care Home

Hello, thank you very much for your review. The team are very committed to providing the best person-centred care they possibly can, by really getting to know our residents they can encourage and initiate conversations and can prompt past memories and bring back happy times and experiences. The team have had many types of dementia training, we are collaborating with many companies and we continue to seek new training to improve our skillset. We are focused on improving ourselves individually and as a team. We have recently bought new garden furniture and the residents love sitting out when the weather permits it. They have also planted seeds that are growing in our greenhouse, waiting to be planted out. Many thanks.

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Review of
Moorhouse Care Home
from D S (Daughter of Resident) published on 21 May 2024

Submitted via Website • Report

Overall Experience

Mum never wanted to go into a care home but found the care she received was amazing and was happy with her time with you and the family were always made to feel very welcome. She loved being able to look out of the window and watch the world go by.

Reply from Alison Daly, Manager at Moorhouse Care Home

Hello, Thank you for your kind words, it is always appreciated by the team. We all work to ensure our residents have a meaningful life and that all of their family and visitors are part of the extended Moorhouse family. We understand how difficult it can be for our residents, and their families, when they require 24-hour care and to move into a care home. We hope at Moorhouse we support our residents and families through this challenging time with compassion and empathy. We feel at Moorhouse that getting to know our residents and understanding the life they have lived and the life they wish to live now is fundamental in enabling us to provide the best possible care. We are always looking to improve ourselves and feel every day is a school day for us as we constantly learn something new about our residents and the team. Thank you again for your feedback. Kind regards.

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Review of
Moorhouse Care Home
from Oliver B (Nephew of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

Our aunt is very happy at Moorhouse, she likes her room and the food and the activities particularly those that involve animals. My own experience of the staff is that they are friendly and helpful.

Reply from Alison Daly, Manager at Moorhouse Care Home

Hello, thank you for your review. We are always happy to receive feedback, and share it with the team. We now have a stable and committed team at Moorhouse. Many work 12-hour shifts and start the day smiling and at the end of the day still have big smiles on their faces. I frequently walk around Moorhouse and see the staff dancing and singing with residents, walking around the garden or sitting and talking with our residents. We deliver person-centred care with meaning, and recognise that the little things can make someone's day. We will continue to learn and grow as a team and really appreciate the support we receive from our residents' families. Many thanks again. Kind regards.

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Review of
Moorhouse Care Home
from B U (Daughter of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

My mother has been at Moorhouse for just over a year now and she has always been very happy there. We have seen different managers and staff over the last year and have had a few issues in the past, but I must say the team that are now at Moorhouse seem to be really working together, this can most

certainly be seen in the morale of the staff which reflects on the residents. Activities became excellent and I hope all her fantastic work will continue. Thank you Moorhouse.

Reply from Alison Daly, Manager at Moorhouse Care Home

Hello, thank you very much for your comments. We have worked really hard in the past year to get a caring and compassionate team, which we have. The home is cheerful and friendly at any time of the day or night. The team have taken on new training and continue to grow in their knowledge and skillset, which in turn constantly improves their performance. Many of the staff go the extra mile and bring small gifts for residents, and escort them on their days off work. They are all committed to ensuring our residents live a meaningful life at Moorhouse. Our activities are constantly changing and growing. At present our residents are enjoying time in the garden and have planted fruit trees and seeds for our extensive flower borders. We even had Zumba on the terrace on Friday, which they all enjoyed. We will continue to improve and are proud of our achievements. Thank you again for your support. Kind regards.

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Review of
Moorhouse Care Home
from Christopher B (Nephew of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

My aunt has been at Moorhouse for 18 months. The family is very happy with the standard of care provided. Most importantly, my aunt is very happy too. She looks a great deal healthier than when she was living in her own home assisted by carers. The food is good and there are plenty of activities for

my aunt to participate in, if she wants to. The carers seem excellent to me.

Reply from Alison Daly, Manager at Moorhouse Care Home

Thank you very much for the review. The team always appreciate feedback on their commitment and standard of care in all departments of the home. We work hard to ensure all of our residents' needs are met, even when those needs may change daily. We put the residents in the heart of our decision-making at Moorhouse, and encourage all residents to lead an active life, supported by the team. Our chefs make homemade meals, snacks and offer a wide choice through the day and night, the cakes and puddings are second to none! We ask the residents' preferences and choices daily, and the chef frequently gets tips from our residents on how to make a good cottage pie (each resident has a secret recipe!). Thank you again from all the team at Moorhouse.

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Review of
Moorhouse Care Home
from Marika B (Wife of Resident) published on 2 February 2024

Submitted via Postal Card • Report

Overall Experience

Having researched many homes in the area we are delighted we chose Moorhouse. From our first meeting with management to experiencing the care and attention from the nurses, the friendly housekeeping staff and great help from maintenance when we needed help, we cannot fault Moorhouse. What particularly

stands out is the understanding of the individual needs with dementia patients. Dignity is respected. Compliments to the chefs! Thank you.

Reply from Alison Daly, Manager at Moorhouse Care Home

Thank you so much for your kind words.
The reviews and feedback are always appreciated and shared with all of the staff at Moorhouse. We are constantly assessing our performance and with honest and open communication strive to be the best we can be.
We are all driven by the desire to make Moorhouse a home from home and encourage our residents to live the best life possible.
Again, thank you so much for your review, it means so much.
Kind regards.

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Review of
Moorhouse Care Home
from P C (Daughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

Mum went to Moorhouse Nursing Home straight from hospital. it was not something she wanted and was very reluctant to engage with anything on offer and stayed in her room. over a relatively short period of time, she went downstairs for both meals and activities due to the encouragement and engagement

of the staff
Staff have got to know Mum and her needs and ways really quickly and she actively engages with them and chats away happily. when her newfound friend recently passed away, staff recognised Mum's distress and were really empathetic to her.
her medical needs are monitored well and when action is needed it is dealt with quickly.
The manager at Moorhouse is both friendly and approachable. She makes herself readily available in person and responds quickly to emails
overall I am really impressed with Moorhouse and feel Mum is safe, and really well looked after. Thank you to the manager and the entire team

Reply from Alison Daly, Manager at Moorhouse Care Home

Hello,
Thank you very much for the lovely feedback. I will be sure to share it with the team.
We are still a new team, however, work with the same goals and in the same direction.
The team in Moorhouse work with kindness and compassion, understanding what a difficult time it can be for families and for our residents when the time comes that they need to move into a care home.
We hope to support our families and our residents to live a life with meaning in a friendly and homely environment.
Thank you again for your ongoing support.

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Care Home Owned by Ashberry Healthcare Ltd in Surrey

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Ashberry Healthcare Ltd Reviews in Surrey (43)

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