Ashberry Healthcare Ltd in West Midlands | 1 Care Home

Review of
Engelberg Care Home
from C M (Daughter of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

Mum moved to Engelberg after finding living at home difficult. I am impressed with the friendly caring staff who have helped mum settle in. Nothing seems to be too much trouble. She enjoys the daily activities and walks around the beautiful gardens. It's very comforting to know mum is being so well

cared for in a lovely environment.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and positive review. It is appreciated by the whole team, and we are all so happy to see your mum has settled into life at Engelberg so well and is enjoying the facilities on offer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Martin P (Son of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

The process for admission was prompt and efficient. The public areas are light, well maintained and comfortable. My mother's room is a good size with a pleasant view over the well maintained garden. We have been able to personalise her room with her own pictures.The care staff are responsive and kind

and sufficient in number to provide timely assistance. The range of activities, enthusiastically provided, is good with variety to suit all tastes. Catering is excellent with a range of freshly cooked meals served in a very pleasant dining room. Overall I have been impressed by the home and am very happy with the care offered to my mother. I would recommend Engelberg.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and review. We are all very happy that Mum has settled in well and is enjoying staying at Engelberg. The team will be thrilled to know you are so pleased with the support given to Mum and that you would recommend us to others. Kind Regards. Dan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from J M (Sister of Resident) published on 21 May 2024

Submitted via Website • Report

Overall Experience

From February 2024 when my sister first came to Engelberg from another home in Wolverhampton, I have no reason to complain. All her needs are cared for and in return, a lot of pressure has been lifted from my shoulders. The management and staff are very kind and helpful and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Phil W (Son of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

Mum has recently transferred to permanent residency at Engelberg having had a couple of respite stays. She is so settled it is almost unbelievable! She has benefited from the social and activity programme and looks forward to her times in the lounge with other residents and staff. The staff are fully

committed, caring and attentive to detail on an individual basis. We are as a family always made to feel welcome when we visit and kept informed of any issues of concern. Thank you to all the staff for your part in this.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your review and kind words. The team really appreciate this. And we are all so happy that your Mum has settled in so well and enjoys living here at Engelberg. It's a real pleasure to see your Mum happy and well and give her the support that she needs. Regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Katherine D (Daughter of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

A lovely home with lovely staff, my dad has stayed here three times for respite and twice he asked to go back and stay, would recommend this home to anyone who is looking for a home for their relatives or for themselves. My dad was respected at all times and very well cared for.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your review and kind words. The team are extremely grateful. It's always a pleasure to have your father come and stay with us and to know he enjoys it so much. We look forward to seeing him again next time. Regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Sue C (Daughter of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My father is a resident at Engelberg, moving there a month ago. For anyone moving to a care home for the first time, it is quite overwhelming at first. From the moment he arrived, the staff ensured he quickly felt like it was as much like home as possible. The management staff are excellent and make

sure that side of things is well managed. Communication is very good. The room is kept clean and dad’s needs are well considered. He is at 88 slow in moving having had a fall but he is still quite with it and is enjoying the activities each day and the occasional game of dominoes. Food is plentiful and there is a choice. A nurse visits the home each week and he has already had chiropody and his hair done! Everyone is friendly and the facilities are housed in nice big light communal rooms. He attended church before and therefore is pleased they have services each week in the home for those who want it. I have every confidence he is being very well looked after.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your review and kind words. We are all so happy that your father has settled in well and is enjoying living here at Engelberg. It has been a pleasure getting to know him and helping him to settle. The team are extremely grateful for your kind words. Regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Ruth T (Daughter of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

My mum has been at Engelberg for 6 months and during that time she has received exceptional care and support. All of the staff are dedicated professionals who take the care, health and happiness of the residents personally. It genuinely always feels like home. My family and I always know she is well

looked after and we are confident that we will always be kept informed and involved in her care.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your review and kind words. The team really appreciate your comments. It has been a real pleasure getting to know your mum and helping her with the assistance she needs and we are all so happy she has settled in so well. Regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Kathryn W (Daughter of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience

We are so grateful and impressed to the staff at Engelberg for ensuring that my father's respite stay went well. He has gone in for respite care several times over the past 3 years and each time it has been excellent. The nurses and carers are brilliant and always take the time to get to know my dad

and his sense of humour! Thanks also to the whole team - from the admin/managerial staff to the catering and last, but by no means least, the chaplaincy and activity coordinators; you have all helped to make my dad feel comfortable and at ease and also provided support and advice to my mum. This time we particularly enjoyed spending an afternoon in the garden with a picnic tea which also allowed my dad to watch two of his grandchildren playing in the sunshine. Thank you really isn't enough!

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and review. It is always a pleasure to have you father stay with us and provide the support he needs. The whole team always look forward to his stays with us and we look forward to seeing both your father and mother again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Richard K (Son of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience

My mother became a resident at Engelberg four months ago. At the time she realised that with increasing frailty and frequent falls she could no longer live safely by herself in her own home. She had known about Engelberg for many years because of connections with the local church and so was pleased

to have the opportunity to live there. I have been surprised just how quickly she has settled in and I am sure this is largely because of the hardworking staff who do so much to look after all the residents. They are very friendly and welcoming and seem to really enjoy their work. Communication with relatives is excellent and visiting at any reasonable time is no problem, so my mother still has lots of contact with her friends. If you know someone who needs residential care, Engelberg is one of the best.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and review. It has been a real pleasure helping your Mum to settle in and offering her the support she needs. She has settled in well and quickly become part of the Engelberg family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Catherine W (Daughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience

After having a two-week respite stay last year, Mum had no hesitation in booking another two weeks this year whilst I was away. A decline in her health meant that she was admitted to Engelberg straight from hospital and the respite ended up being for six weeks. She decided during the last week that

this was to become her permanent home. It was a very big decision to make and she has settled extremely well. She only has praise for all the staff, as all her needs are being met and she is never rushed. She enjoys all the meals and is grateful for everything everyone does for her as nothing is never too much trouble. She does look forward to the services on a Thursday and Sunday. I personally am extremely grateful to every single member of staff and their dedication towards all the residents, also I think the visit of an Advanced Nurse Practitioner every week is an extremely valuable part of the resident's care. May God bless you all.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and review. We were all really happy when your mum chose to stay at Engelberg permanently and it's been a pleasure supporting your mum to settle in. She has really settled well and quickly become part of the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from S H (Niece of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience

Since my aunty came to Engelberg we have found the staff to be kind, caring and respectful. They have helped my aunty and us as a family through some difficult times which is much appreciated. Everywhere is always spotlessly clean and a warm and welcoming atmosphere is to be found in this lovely home.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and review. It has been a real pleasure supporting your aunty to settle in and the whole team really enjoyed supporting and the company of your aunty.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Mairi R (Friend of Resident) published on 15 June 2023

Submitted via Website • Report

Overall Experience

We were fortunate enough to secure a place at Engelberg for our dear old friend, who could no longer lead an independent life. It had been recommended to us by his solicitor, who'd visited a number of similar establishments in the course of his work; to his mind Engelberg could not be faulted and we

entirely agree. We have found the staff to be wholly committed to their elderly residents, providing them with a cheerful, happy atmosphere in a warm and comfortable environment. Our friend now feels part of a wider family and the yearning to return to his home, to his solitary existence, no longer appears to be his ultimate goal. He's become more relaxed, more settled and would like to remain at Engelberg where he waxes lyrical about his full English breakfast! A very big thank you to all the staff, who work so tirelessly to provide such excellent care. We are enormously grateful to you for making life worth living again for our dear old friend.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Thank you for your kind words and review. It has been a real pleasure, for all the team, helping your dear friend settle in and get used to his new home. We are all happy to see the progress he is making, after physio, and it is a real joy to see how much he is enjoying his meals once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Steve B (Son of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

We have been so impressed with the care my father has received since moving to Engelberg in January. The staff are cheerful, professional and genuinely care for the residents that they look after. Nothing seems to be too much trouble, they take the time to have lengthy talks with him, they accompanied

him to a hospital appointment when work commitments prevented us from doing so and treat him like he was a member of their own family. He got to choose his own room, he has a choice of meals and there are activities every day which he enjoys. We cannot fault anything about this home and the care he receives. Our heartfelt thanks go to all the staff that work there for their kindness and dedication.

Reply from Dan Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and review. It is a real pleasure getting to know your dad and offering him the support he needs and I’m glad he is settling in well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Jane H (Friend of Resident) published on 22 February 2023

Submitted via Website • Report

Overall Experience

We visited for the first time and were overwhelmed by the friendly caring and thoughtful staff. Nothing was too much bother. I have never been in a care home where all of the staff were so happy. The level of care and dedication that they showed was jawdropping. I cannot thank them enough. They have

given my godmother a new lease of life and at the weekend I saw her back to her old self. Thank you isn't enough.

Reply from Daniel Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and review. We are so happy your Godmother has settled in and decided to make her stay permanent. We are all enjoying getting to know her and helping her with the settling in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Anne C (Friend of Resident) published on 15 February 2023

Submitted via Website • Report

Overall Experience

I have been most impressed by the kindness of all the team. The needs of the resident are their top priority and the professionalism of the team is impressive. Whatever time I visit, whenever I visit there is such a lovely vibrant, positive atmosphere and my friend who has recently moved in has settled

quickly and well and has decided to stay permanently.

Reply from Daniel Cash, Home Manager at Engelberg Care Home

Many thanks for your kind words and review. We are all extremely happy that your friend has enjoyed her respite stay and settled in well and has now decided to stay here permanently. We all look forward to getting to know her better over the coming weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Elaine J (Daughter of Resident) published on 25 December 2022

Submitted via Website • Report

Overall Experience

Following a move from another care home in February 2022, I feel my mother was warmly welcomed and settled fairly quickly into the Engelberg family. My mother, even by her own admission, is by no means a socialite but I have been impressed by how the staff engage with her in such a warm, friendly manner

and they always encourage her to join in with the daily activities on offer. I have witnessed firsthand how all the carers treat her respectfully and are attentive to her needs. I cannot praise the senior staff enough for keeping me so well informed about any health concerns or medical interventions they deem necessary and the compassionate and timely manner in which they are handled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from L F (Niece of Resident) published on 15 December 2022

Submitted via Website • Report

Overall Experience

The home look after my family member well. She is as happy as can be considering her condition. They take her wishes into consideration. She eats well. The staff are always very friendly. Communication is good.

Reply from Daniel Cash, Home Manager at Engelberg Care Home

Many thanks for your kind review. We are happy your Aunt has settled in well and the Team really enjoy assisting her with the help that she needs. I will share your kind words with the Engelberg Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Angela F (Guardian of Resident) published on 29 April 2022

Submitted via Website • Report

Overall Experience

We found every member of staff that we had contact with went out of their way to make us and the resident feel listened to and cared for. This was our first contact with the care system and it came at a very difficult time during Covid. The resident had many challenging needs that we had struggled to

meet whilst having very little support so to find somewhere where we feel they understood what was needed and did everything in their power to help meet these needs and help us navigate the complex care system. Unfortunately, her stay was short but I feel she felt genuinely cared for and valued whilst at Engleberg and it gave us some much-needed respite. I only hope with her increasing care needs we can find a home with the same ethos as Engleberg.

Reply from Claire Picchi, Home Manager at Engelberg Care Home

Many thanks for your kind words; the staff will be really pleased they have been able to make a difference. We genuinely hope you both continue to get the same support going forward and if we can help you in the future please do not hesitate to get back in touch. Sending you all our very best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Martin W (Nephew of Resident) published on 27 April 2022

Submitted via Website • Report

Overall Experience

My aunt has been a resident at Engelberg for five months and has settled in well, although she is over 100-years old, she has very good mental capacity and tells me that she is content and appreciates the activities that are provided during the day, and she likes the choice of mixing with others or

staying in her room if she is tired. The food is good and the chef took the trouble to speak to her personally and enquire why she wasn’t eating much during a period when she lost her appetite. My aunt is a Christian and regularly attends services, though there is no pressure on her to do so. I would recommend that this residential home is seriously considered by anyone seeking a warm, comfortable and caring environment for their loved one.

Reply from Claire Picchi, Home Manager at Engelberg Care Home

Many thanks for your review, your kind words are much appreciated and the staff will be very happy to hear this. We are so glad that your aunt is happy and content, we love having her here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Engelberg Care Home
from Maggie R (Daughter of Resident) published on 22 November 2021

Submitted via Website • Report

Overall Experience

We have found all the staff to be helpful and the care staff very caring. My relative has settled in very well and is happy with the care received. The regular staff are taking great care of him and I feel they genuinely care about his welfare which is very good to see. My dealings with the office,

senior care staff have all been very positive also. My father is very pleased with the food, which is small portions which suits him and served often, he actually has put a little bit of weight on which is good.

Reply from Daniel Cash, Home Manager at Engelberg Care Home

Many thanks for your review and kind words. We are all happy your father has settled in so well and decided to stay on a permanent basis.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Ashberry Healthcare Ltd in West Midlands

Ashberry Healthcare Ltd Locations in West Midlands (1)

Ashberry Healthcare Ltd Reviews in West Midlands (44)

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Engelberg Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers