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Care Homes Owned by Florence Care Reading Ltd

8.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Florence Care Reading Ltd

Florence Care Reading Ltd Locations (2)

 

2 Care Homes owned by Florence Care Reading Ltd

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Florence House Care Home

16-22 Westcote Road, Reading RG30 2DE 

8.3 9 reviews
"My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have…"   Read all 9 reviews
Location Type Care Home

Welcome to Florence House Opened in May 2021 under new ownership and management, including a total refurbishment. Florence House is split into two wings; Victoria Wing and Nightingale Wing. The Victoria wing specialises in nursing and palliative… Read more about Florence House Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 79 Rooms
Orangery Care Home

116 Church Lane East, Aldershot GU11 3HN 

8.3 24 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 60 Rooms

Florence Care Reading Ltd Reviews (33)

8.3
Florence Care Reading Ltd has a Group Review Score of 8.3 (8.314) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Florence Care Reading Ltd must have a Review Score.

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Review of

Florence House Care Home

from T H (Daughter of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have found the staff/nurses very friendly helpful well organised and caring for my mother in a respectable professional way. She has already put on weight 3 kilos, still
underweight, and bed-bound, but she is in late Alzheimer's, Dementia at age 82. She is very clean and they always ask if you want food and drinks. In my opinion excellent first time in a care home.

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Review of

Florence House Care Home

from K L (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Florence House yesterday to visit my father who is in a bad way, but the nursing staff and the manager were amazing and doing such a good job with my father. As for his birthday, they even put balloons and banners up for him on his door and his window and they made us so welcome. How he did
improve there since he came out of hospital and he even put on some weight, but I want to thank all of the staff for what they have done for him. The room was so much better than I thought and there was enough room in there too, so I was so surprised to see all of the cards he had received on the mantelpiece where he could see them. You have all helped him so much and I thank you from the bottom of my heart and he has done well. Even though he is a fighter, he is struggling now as he isn’t so strong, but he still keeps on going and such an amazing man is my father. So many thanks to all of you and to the manager who spent some time with me.

Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your kind words and support, from Florence House Team.


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Review of

Orangery Care Home

from Craig L (Son of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello - our mother has been looked after by the Orangery Care Home in Aldershot for the last few months. My brother and I have both been very impressed with the level of service and the general empathy the staff offer the residents. Our mum has settled in very well and has really benefited from the
interaction with other residents and staff.

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Review of

Orangery Care Home

from Patricia K (Sister of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into the Orangery Care Home in May 2023, ten months ago. With the beginnings of Dementia, she found it difficult to adapt to her 'new home', but is relatively settled now as could be in the circumstances. I am so glad my sister is in the care of the Orangery! The Management team are
efficient, wise and always ready to listen and act accordingly. This is most assuring to us her family. I can go to bed at night knowing I need not worry about my sister! The Caring and Nursing staff are brilliant. They have adapted to the needs of my sister as her mental and mobility capacity has deteriorated. I have absolute confidence in this lovely home for these vulnerable dear older ones in our families and would be more than happy if my children decided to choose this place for me! I am happy and more than willing to highly recommend this Care and Nursing Home. Thank you - to all of the staff!

Reply from Dafinka Aleksandrova, Manager at Orangery Care Home

Thank you for appreciating the hard work and praising the staff. We will continue to support your sister and the family, and the rest of the vulnerable residents through the difficult journey of Dementia.
Thank you for your understanding, and for your regular visits and support.
With regards on behalf of the team.
Home Manager


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Review of

Orangery Care Home

from David P (Brother of Resident) published on 5 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in the nursing home. What a lovely place for him to have been in, in his final weeks. The staff are absolutely outstanding and very helpful in every possible way. The kindest, most caring and most attentive people you would ever want to look after your loved ones. The staff went out of
their way and beyond anything expected for my brother, and also the management team were very helpful as well.
I cannot thank you enough on behalf of our family, my sister and myself for your wonderful care to the end.
Well done, Orangery Care Home! You will always come very highly recommended by us.
Thank you, thank you, thank you.

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Review of

Florence House Care Home

from John B (Son of Resident) published on 29 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, aged 89, was transferred to Florence House for palliative care following an operation for a fractured hip and a fractured wrist. She survived for only 10 days and during that short time the effect on her well-being and appearance was very significant. The staff were invariably sympathetic, kind
and attentive, resulting in an overwhelming improvement to her appearance and comfort. During this short, but important final phase of her life, the family were invariably impressed with the staff and thankful for the improvement to her final days. It was for both our family and the staff of Florence House, a job well done.

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Review of

Florence House Care Home

from S T (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Florence House looked after my father in his final days and were wonderful. They treated him with kindness and dignity, and he was very well cared for. The staff were kind to both my father and our family, and I would highly recommend Florence House.

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Review of

Orangery Care Home

from Carole P (Daughter of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Manor Place Nursing home. Wow, what a lovely place for her to have been. The staff are absolutely outstanding in every possible way. The most kind, caring attentive people you would ever want to look after your loved ones. They were also very attentive to my sister and myself in her last
hours and after her passing. Well done Manor Place! You will always come highly recommended from me.

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Review of

Orangery Care Home

from Alan H (Mother of Resident) published on 12 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care at Manor House for the last three years with dementia and has received the finest of care and understanding due to her condition, she has had two falls one of which resulted in a fracture to her hip this was taken care of with the utmost speed and I'm glad to say she is walking
around again. I cannot praise the staff highly enough they do a difficult job with a smile on their faces a job which I know I could not do. They organize the client's Christmas events and extra items which is not in their job description and all with a smile.
Well done Manor House staff you make my mother's life that bit happier.
Happy New Year to you all.


Regards Alan


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Review of

Orangery Care Home

from A B (Daughter of Resident) published on 22 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very well looked after during her stay at Manor Place. Despite her difficulties with ill health, both physical and mental, she has been treated with dignity and respect at all times. The staff are cheerful, amazingly patient, and helpful. The management team are readily accessible
and are always willing to talk about worries or concerns if they should arise.
My mother's final days were handled with great care and sensitivity, both towards her and towards me and other family members. I felt that the staff were as upset as we were as they considered mum to be part of their family too.
I am extremely grateful to the kind, caring manager and her amazing team.

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Review of

Orangery Care Home

from Sylvia P (Wife of Resident) published on 9 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became unconscious 3 times during 25th July - October 2022. The first time he stopped breathing and if it wasn't for the exceptional staff I don't think he would have made it through. I was called in, the paramedics were on their way. When I arrived the medics told me that he would probably
not pull through. However, when I spoke to my husband he came round and started to recover. I refused for him to be taken to hospital, as I knew he would have better care and be happier in Manor Place. The 2nd and 3rd times were not so severe, the staff were wonderful. I have nothing but praise for them.

Reply from Dafinka Aleksandrova, Manager at Orangery Care Home

Dear Sylvia,
Great thank you on behalf of all the staff for your appreciation and respect. I would like to reassure you that we will continue supporting your husband and the rest of our residents with passion and love, which I am proud of.
Thank you


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Review of

Florence House Care Home

from Sarah R (Daughter of Resident) published on 2 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot say enough about the care my mother received while staying at Florence House Care Home, every single carer, staff, cook, Dr and nurses, are just wonderful people. When mum passed away the care shown to me and my family was exceptional. Couldn’t recommend enough about Florence House Care
Home. Thank you, everyone xxxxxxxxx

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Review of

Orangery Care Home

from Matthew G (Husband of Resident) published on 7 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is excellent. The manager and her team make sure that residents are safe and secure. Activities are arranged for them and a special newspaper is published frequently with reminders of the past for elderly and not so elderly residents. I try and visit everyday and am always greeted
by attentive and friendly staff. I enjoy sitting in the garden with my wife in the summer and in the spacious orangery in the winter. I am confident that my wife is being looked after properly and if any issues arise, then they are always addressed promptly by the management and/or the nursing staff. The carers are always polite, patient and cheerful. The staff/patient ratio is very good at this nursing home. A well run and happy home.

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Review of

Orangery Care Home

from Marie M (Daughter of Resident) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident at Manor Place since December 2021, she is well cared for and I am very happy with the way Manor Place is run. Lots of activities to stimulate residents and the Jubilee celebrations were excellent. The staff are very kind and patient with the residents, overall a very well-run
nursing home.

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Review of

Orangery Care Home

from Julie G (Daughter of Resident) published on 16 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Manor Place Nursing Home provided excellent care for my father during his 18-month stay. He was well cared for, given his special dietary needs - he was Celiac and also needed dairy free food. He also had other medical problems which were managed well under very difficult circumstances
during the COVID epidemic. Good safety measures were taken. We were impressed by the care and attention of all the staff who looked after my dad.

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Review of

Orangery Care Home

from E K (Daughter of Resident) published on 28 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had lived at Manor Place since August 2019 until she died in March 2022. During that time she received the very best love and care that we could have wished for from all the staff. This continued during all the long months of COVID restrictions. We were so pleased we chose Manor Place for Mum's
final years.

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Review of

Florence House Care Home

from Catherine W (Wife of Resident) published on 5 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To begin; not just February 2022. I appreciate calls from Florence House regarding my husband's well-being etc. I have received several of these over time.
From my point of view, it's reassuring having regular updates. I also very much appreciate your lovely staff who always greet me with a smile
and usually ask how I am. I've also noticed how kind the staff are to other residents while I am visiting; it's both reassuring and heart-warming.
Sometimes when I phone to book visits I unknowingly pick one of your very busy times and am asked if I mind phoning back a little later. I fully understand how busy each day is and it's no problem to phone and book at a later time.
Your staff are always welcoming, friendly and polite.
I know my husband is being looked after very well
Thank you sincerely.

Reply from Carmelia Pimentel, Registered Manager at Florence House Care Home

Thank you for your kind words and support.
From Florence House Team.


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Review of

Florence House Care Home

from Derek B (Son of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky that there was space for my father in Florence House when he was transferred from Royal Berkshire Hospital in late November 2021 for palliative care. The room he was in was nice and clean with a nice view, but most of all the care from all the staff was fantastic.
I was called in
the morning of mid-January to be told they thought our father did not have much time left. My sister and I sat with him all day. The carers bought us food and drinks all day, It was so nice that as carers and nurses came on shift or got a chance, they came and asked us if they could hold his hand and say their goodbyes. Our father slipped away late afternoon.


We are so grateful for the compassion and care our father was given. Thank you so much.


Reply from Carmelia Pimentel, Registered Manager at Florence House Care Home

Really appreciated. Thank you for your kind note of support and encouragement.
From all the staff at Florence House.


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Review of

Orangery Care Home

from T A (Daughter of Resident) published on 22 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my father was only at the nursing home for a few weeks, he was treated with great care and dignity, as were us as a family. Everyone was very friendly and caring.

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Review of

Orangery Care Home

from Stella F (Cousin of Resident) published on 26 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service provided by caring staff and management. Staff are always polite and friendly. Could not ask for a better home for my cousin.

Reply from Dafinka Aleksandrova, Manager at Orangery Care Home

Thank you for appreciating highly the care. I would like to reassure you that the team will continue supporting the residents in the same way.


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Awards / Recognitions (0)

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Frequently Asked Questions about Florence Care Reading Ltd

How many Care Homes does Florence Care Reading Ltd own?

Florence Care Reading Ltd own 2 Care Homes.

Which Florence Care Reading Ltd Care Homes have the highest review score?

Florence House Care Home & Orangery Care Home have the highest review score.
Florence Care Reading Ltd in Berkshire Florence Care Reading Ltd in Hampshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Care Reading Ltd to verify any information. View our terms and conditions.