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Care Home Owned by Florence Care Reading Ltd in Berkshire

8.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Florence Care Reading Ltd in Berkshire

Florence Care Reading Ltd Locations in Berkshire (1)

 

1 Care Home owned by Florence Care Reading Ltd in Berkshire

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Florence House Care Home

16-22 Westcote Road, Reading RG30 2DE 

8.3 9 reviews
"My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have…"   Read all 9 reviews
Location Type Care Home

Welcome to Florence House Opened in May 2021 under new ownership and management, including a total refurbishment. Florence House is split into two wings; Victoria Wing and Nightingale Wing. The Victoria wing specialises in nursing and palliative… Read more about Florence House Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 79 Rooms

Florence Care Reading Ltd Reviews in Berkshire (9)

8.3
Florence Care Reading Ltd has a Group Review Score of 8.3 (8.314) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Florence Care Reading Ltd must have a Review Score.

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Review of

Florence House Care Home

from T H (Daughter of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have found the staff/nurses very friendly helpful well organised and caring for my mother in a respectable professional way. She has already put on weight 3 kilos, still
underweight, and bed-bound, but she is in late Alzheimer's, Dementia at age 82. She is very clean and they always ask if you want food and drinks. In my opinion excellent first time in a care home.

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Review of

Florence House Care Home

from K L (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Florence House yesterday to visit my father who is in a bad way, but the nursing staff and the manager were amazing and doing such a good job with my father. As for his birthday, they even put balloons and banners up for him on his door and his window and they made us so welcome. How he did
improve there since he came out of hospital and he even put on some weight, but I want to thank all of the staff for what they have done for him. The room was so much better than I thought and there was enough room in there too, so I was so surprised to see all of the cards he had received on the mantelpiece where he could see them. You have all helped him so much and I thank you from the bottom of my heart and he has done well. Even though he is a fighter, he is struggling now as he isn’t so strong, but he still keeps on going and such an amazing man is my father. So many thanks to all of you and to the manager who spent some time with me.

Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your kind words and support, from Florence House Team.


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Review of

Florence House Care Home

from John B (Son of Resident) published on 29 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, aged 89, was transferred to Florence House for palliative care following an operation for a fractured hip and a fractured wrist. She survived for only 10 days and during that short time the effect on her well-being and appearance was very significant. The staff were invariably sympathetic, kind
and attentive, resulting in an overwhelming improvement to her appearance and comfort. During this short, but important final phase of her life, the family were invariably impressed with the staff and thankful for the improvement to her final days. It was for both our family and the staff of Florence House, a job well done.

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Review of

Florence House Care Home

from S T (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Florence House looked after my father in his final days and were wonderful. They treated him with kindness and dignity, and he was very well cared for. The staff were kind to both my father and our family, and I would highly recommend Florence House.

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Review of

Florence House Care Home

from Sarah R (Daughter of Resident) published on 2 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot say enough about the care my mother received while staying at Florence House Care Home, every single carer, staff, cook, Dr and nurses, are just wonderful people. When mum passed away the care shown to me and my family was exceptional. Couldn’t recommend enough about Florence House Care
Home. Thank you, everyone xxxxxxxxx

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Review of

Florence House Care Home

from Catherine W (Wife of Resident) published on 5 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To begin; not just February 2022. I appreciate calls from Florence House regarding my husband's well-being etc. I have received several of these over time.
From my point of view, it's reassuring having regular updates. I also very much appreciate your lovely staff who always greet me with a smile
and usually ask how I am. I've also noticed how kind the staff are to other residents while I am visiting; it's both reassuring and heart-warming.
Sometimes when I phone to book visits I unknowingly pick one of your very busy times and am asked if I mind phoning back a little later. I fully understand how busy each day is and it's no problem to phone and book at a later time.
Your staff are always welcoming, friendly and polite.
I know my husband is being looked after very well
Thank you sincerely.

Reply from Carmelia Pimentel, Registered Manager at Florence House Care Home

Thank you for your kind words and support.
From Florence House Team.


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Review of

Florence House Care Home

from Derek B (Son of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky that there was space for my father in Florence House when he was transferred from Royal Berkshire Hospital in late November 2021 for palliative care. The room he was in was nice and clean with a nice view, but most of all the care from all the staff was fantastic.
I was called in
the morning of mid-January to be told they thought our father did not have much time left. My sister and I sat with him all day. The carers bought us food and drinks all day, It was so nice that as carers and nurses came on shift or got a chance, they came and asked us if they could hold his hand and say their goodbyes. Our father slipped away late afternoon.


We are so grateful for the compassion and care our father was given. Thank you so much.


Reply from Carmelia Pimentel, Registered Manager at Florence House Care Home

Really appreciated. Thank you for your kind note of support and encouragement.
From all the staff at Florence House.


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Review of

Florence House Care Home

from Mick D (Husband of Resident) published on 19 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top marks all round to staff, carers, and all concerned.

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Review of

Florence House Care Home

from Peter F (Son of Resident) published on 4 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a big improvement over the past year or so. Then home is calmer and more organized with the focus on the wellbeing of the residents.

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