How many Care Homes does Ben - Motor & Allied Trades Benevolent Fund own?

Ben - Motor & Allied Trades Benevolent Fund own 3 Care Homes.

Which Ben - Motor & Allied Trades Benevolent Fund Care Homes have the highest review score?

Birch Hill Care Home , Town Thorns Care Home & Lynwood Care Home have the highest review score.

Ben - Motor & Allied Trades Benevolent Fund | 4 Care Homes

Review of
Birch Hill Care Home
from M D (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

From viewing to supporting residents we were made to feel very welcome. Resident needs catered for with care and dignity. Overall an excellent service provided.

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Review of
Town Thorns Care Home
from Connie M (Sister of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My brother is cared for with dignity and compassion. The staff are very professional and always keep me informed regarding my brother's needs. Over the many years he has been at Town Thorns we have never had any concerns, in fact his health and wellbeing have improved. We are very happy with his care.

Reply from Debbie Dale, Care Home Manager at Town Thorns Care Home

Thank you for taking time to submit your review, we love having your brother with us he is such a character and loves joining in the activities, we are hoping to get him out on the canal boat in the Spring!

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Review of
Town Thorns Care Home
from Dawn C (Friend of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

We visited Town Thorns on 9th January 2025 to visit a long-standing family friend. What a lovely, friendly place. From the word go we were very happy that our friend was living in such beautiful surroundings. The receptionist on duty was lovely to us, as were all the staff that we met during our visit.

We had our minds put at ease knowing that she is being really cared for and is not just a number.
The hospital staff, including the nurses (where she was previously) could really learn some lessons from the staff at Town Thorns Care Centre. Thank you for your kindness, humour and professionalism, it is appreciated. God bless you all.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

We really appreciate your kind comments. We want our home to be a 'home from home' and our families and friends to feel comforted that their loved ones are being cared for.

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Review of
Town Thorns Care Home
from Helen L (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My parents have been living in Town Thorns Care Home for two years. They were able to move in together at very short notice, both with very different needs. Every effort has been made for them to stay together in the same unit which is very important to them both and for us as a family.
Their needs

are regularly assessed, addressed and communicated to myself. The atmosphere in their house is very relaxed and informal and care staff are always efficient to react to requests.
My parents are very settled in Town Thorns and I would recommend considering it for your loved ones.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your lovely words, we are so pleased to have you all in our Town Thorns family.

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Review of
Birch Hill Care Home
from A L (Friend of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

From the very first phone call to the manager, to the home visit to assess my friend's needs to the show round with a member of staff, to moving my friend into Birch Hill Care Home, the team were exceptional. It was seamless, utterly professional and done with a high degree of care and empathy and without

exception, consideration and understanding shown to each of us. It truly is home from home.
I wouldn't want anyone to go where I wouldn't want to be placed myself and I can, hand on heart, say of all the care homes I have seen and the people I have spoken to in other care facilities, the team led by the manager are unmistakably the best. A great atmosphere, warm and friendly - just what you need for those you love.
One member of staff, in particular, brightens the darkest of winter days. She is one of the warmest, kindest people I've had the pleasure to meet and engage with and another member of staff is a 'stand up' in the making. One member of staff a stalwart and the manager a great leader, so all in all a brilliant team.

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Review of
Birch Hill Care Home
from S R (Son of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Moved into Birch Hill Care Home in May 2024 after reaching crisis point. Staff settled Mum in really well. She/s taken our and about regularly and there are plenty of activities to keep her busy. What a relief it is to have Mum in a safe place where she's looked after, following over two years of going

from incident to incident.

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Review of
Birch Hill Care Home
from A S (Friend of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Whenever we visit our friend, we are made to feel welcome and offered tea/coffee and cake. It would be useful if a landline "carry about" phone was available so a member of staff could hand my friend the handset rather than bring/return to and from the office when I ring her. The staff are very friendly

and my friend speaks highly of them.

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Review of
Birch Hill Care Home
from J M (Friend of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Our neighbour was a very private lady, who liked her own company, and we were a little worried that she wouldn't adapt well to being in a residential care facility. We need not have worried, the staff have all gone our of their way to welcome her and have encouraged her, at her own pace, to join in

with social events and activities in Birch Hill. She is very well looked after and enjoys her safe, clean and friendly new environment. We have seen such a difference in her overall demeanour. One staff member in particular, has developed a close relationship with this lady, and she definitely responds well in her company.

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Review of
Birch Hill Care Home
from D R (Daughter-in-law of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Always a warm welcome when visiting, a happy atmosphere felt around the home, always very clean and tidy.
A variety of activities every week, lovely getting pictures and updates of the activities.
Home-cooked food - delicious! Having had the opportunity to sample the food first-hand.
Weather permitting,

a peaceful garden to sit in when visiting, it's lovely everyone can access the secure garden.
Staff are always on hand and happy to help with any enquiries be it via in-person, telephone or email.
My mother-in-law feels safe and welcome at Birch Hill Care Home, her well-being has improved greatly since moving in and she is far less anxious now.

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Review of
Birch Hill Care Home
from Jaqueline W (Friend of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

We have supported our friend and neighbour to move into Birch Hill Care Home in March 2023. I visit her twice a week at a variety of different times. Birch Hill has not got the atmosphere of any other care home I have visited. Everyone radiates contentment and happiness. The staff are always willing

to help in any way they can. There are many activities on offer, many of which family and friends are invited to. I think Birch Hill is the best!

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Review of
Birch Hill Care Home
from A S (Son of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

When visiting my mother, I am always made to feel extremely welcome by everyone at Birch Hill Care Home.
Carers and management are easy to contact and very helpful.
The home is always immaculate and there is a full list of activities for residents which are generally available for family to join in

if you should like to.
Access to the garden from the conservatory is a bonus on a nice day.

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Review of
Birch Hill Care Home
from Teresa C (Friend of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Friend - previous neighbour was admitted to Birch Hill Care Home. Staff and managers were (very experienced) most helpful in making my friend comfortable and welcome - she had lots of concerns, they worked with her on these and over time, have helped her be less anxious. Dementia made it hard for her

to settle into new surroundings, with staff's care and constant support, she is now enjoying her new home - a credit to the way staff treat residents with care and respect, preserving their dignity.

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Review of
Birch Hill Care Home
from Elaine S (Daughter-in-law of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My mum-in-law has been here for two years now and I can't rate it highly enough. Mum has dementia and was highly anxious and distressed when she first moved here. Her behaviour was distressing to watch but the staff managed her so confidently and with such care and compassion that the sudden transition

from her living at home to requiring residential care was made much less difficult for my husband and me. With the support and care of the staff and medics, she settled down fairly quickly and as we had hoped, has found some contentment and peace.
We feel that she is loved, valued and part of a family and we also feel part of that family. There are activities on a daily basis which all the staff get involved with. There is always laughter and singing echoing around the home. The staff are so genuine, compassionate and caring, I can't think of anywhere else we would rather Mum be.

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Review of
Town Thorns Care Home
from Jane R (Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Weekends boring, nothing to do. No entertainment. No drinks in reception area, all locked up. No wet room in ensuite room.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for taking the time to leave us a review. I'm surprised you find the weekends boring, you attended our evening event just last Saturday. We have spoken to you about the drinks for relatives in reception, they were reinstated a while ago. Regarding your bathroom, all of our ensuite bathrooms are wet rooms, one of our maintenance team will check everything is OK with yours.

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Review of
Birch Hill Care Home
from Susan T (Daughter of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience

We looked at several homes before arriving at Birch Hill Care Home but as soon as we walked in the door we all knew this was the one. It felt like a big extended family home, atmosphere was great and the staff very welcoming and friendly and still are after nearly nine years of Mum living there. Every

single one of the staff treat the residents as they would their own family, in fact, Mum was called Nana soon after she arrived which was a great honour and privilege to Mum. Nothing is ever too much trouble, cups of tea or coffee are always offered, no matter how busy they are, and they always have time and will answer any questions or worries you may have about your loved one's health. The food is hotel-worthy and even when liquidised for Mum now, still looks and smells delicious. The garden is beautiful and secure, we've had lots of picnics there when Mum was able. We are so pleased we made this choice for Mum, we could not have picked a better home.

Reply from jennifer mackie, Care centre manager at Birch Hill Care Home

Thank you for your lovely, kind words. Nana was a pleasure to look after and we will always remember her fondly.

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Review of
Birch Hill Care Home
from J R (Son of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

My dear mum couldn't have been better cared for. The staff at Birch Hill Care Home are kind, caring and quite simply wonderful. It has a lovely, warm feel and the staff looking after Mum had worked there for many, many years. It's a happy, beautifully run home.
The experienced Birch Hill team are sensitive

and tender - they treated Mum as though they were her daughters. We cannot thank them enough and are forever indebted to Birch Hill for how they made Mum so comfortable.
If you're reading this, you might be Husband or Wife or Son or Daughter wondering if Birch Hill could be the home for your loved one like I was. I couldn't have wished for better, more loving care for my mum. That's how highly I regard Birch Hill and always will.

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Review of
Town Thorns Care Home
from Debbie S (Daughter of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident since before COVID. Town Thorns were one of the first to set up safe and secure working environments to keep everyone well, the staff did an amazing job. Thanks to all of the lovely, caring, attentive staff, Mum continues to enjoy the community, the friendly, family, fun

atmosphere at Town Thorns. The residents' needs are met and nothing is too much trouble. They take time to find out what all the residents are interested in, their favourite foods and drinks and offer a wide range of fun and exciting activities. Never a dull moment. Lovely accommodation and roomy day rooms, lots of space and such a lovely rural setting. Wonderful wildlife, nature and planted gardens to relax in and spend time with friends. Always greeted by the friendly, helpful staff. So glad we were recommended Town Thorns for Mum. We were unable to give Mum the level of care that she needed and we are so grateful she really enjoys living life at Town Thorns.

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Review of
Town Thorns Care Home
from Elizabeth M (Sister of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

My brother has been a resident for about four months. From the beginning the staff have asked about and listened to my brother's care needs and preferences giving client-led support and providing the best possible care for him. In addition they have supported me and kept me informed of changes to his

care needs. The staff are always patient, kind and courteous. The doctor's surgery attached to the care home have also given excellent support. I am so glad we found Town Thorns!

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your lovely words, we're so glad your brother has settled and is happy with us.

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Review of
Birch Hill Care Home
from Patricia B (Daughter of Resident) published on 12 July 2024

Submitted via Website • Report

Overall Experience

One of the things I love about Birch Hill is how they enable each resident to have as much independence as they can in a safe and caring environment. My Mother is 100 and I visit her two to three times a week. In the recent warm weather, residents are able to go outside to the beautifully maintained

garden and I often find Mum out there sitting under an umbrella with a couple of other residents enjoying the calm surroundings with a fruit juice and a piece of cake. We always feel we are among friends and look forward to the regular activities organised. The VE Day Garden party was a highlight - Mum in her Wrens uniform from WW2 dancing to songs from the era! There are always other families visiting too and we all know each other now and look forward to catching up. It's a very special place.

Reply from jennifer mackie, Interim care centre manager at Birch Hill Care Home

Thank you for such a lovely review. We value each and every one of our residents and family members such as yourself. You assist us to make Birch Hill a special place.

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Review of
Lynwood Care Home
from A L (Son of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

Cold and not welcome feeling. Ward is clinical and homely warm, and functional.
Staff are good and kind but restrictions are on them from Management.
The Management team is less than functional and doesn't care or try to accommodate the needs of the patient. Badly managed by a cold team that doesn't

listen to the family or the patient. Would never recommend this Care facility.

Reply from Anna Burke, Marketing Manager at Lynwood Care Home

Thank you for taking the time to provide a review for Lynwood Care Home. I'm sorry that your experience has not been positive. If you would like to discuss this matter in more detail our Head of Care Services would welcome the opportunity to speak to you and understand how we could improve. She can be contacted through the main reception number.

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Care Homes Owned by Ben - Motor & Allied Trades Benevolent Fund

Ben - Motor & Allied Trades Benevolent Fund Locations (4)

Ben - Motor & Allied Trades Benevolent Fund Reviews (171)

Birch Hill Care Home

Town Thorns Care Home

Town Thorns Care Home

Town Thorns Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Town Thorns Care Home

Birch Hill Care Home

Birch Hill Care Home

Town Thorns Care Home

Town Thorns Care Home

Birch Hill Care Home

Lynwood Care Home

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