Only the locations & reviews in Berkshire for Ben - Motor & Allied Trades Benevolent Fund are showing below.
Lynwood Court, Lynwood Village, Rise Road, Ascot SL5 0FG
"My first visit to Lynwood Care Home was an easy decision to make and I would not have to visit other care homes. Management greeted me well…" Read all 64 reviews
Lynwood Care Home in Sunninghill, Ascot is a purpose-built facility where people over 65 come for life-enhancing care. The care centre enables 21st-century care while retaining long-established values of kindness and compassion. Set in twenty… Read more about Lynwood Care Home
Submitted via Website • Report
Reply from Anna Burke, Marketing Manager at Lynwood Care Home
Thank you for taking the time to provide a review for Lynwood Care Home. I'm sorry that your experience has not been positive. If you would like to discuss this matter in more detail our Head of Care Services would welcome the opportunity to speak to you and understand how we could improve. She can be contacted through the main reception number.
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Submitted via Postal Card • Report
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you for your positive feedback, it was our privilege to care for your wife and family.
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Submitted via Website • Report
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you for your positive feedback, it is our privilege to care for your husband.
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Submitted via Website • Report
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you for your feedback, I know the team cared very much for your mum and looked forward to your dad visiting too, he was indeed part of the family too. Thank you for raising your concern about the facility of invoicing, I will review and discuss this with the financial team.
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Submitted via Website • Report
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you for taking the time to review the care home, we very much appreciate your feedback.
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Submitted via Website • Report
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you for your feedback, we very much appreciate it.
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Submitted via Website • Report
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you for taking the time to review our care home, it is our privilege to care for your brother.
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Submitted via Website • Report
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you, Dennis, it is our privilege to care for your mum.
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Submitted via Postal Card • Report
My wife was also made very welcome
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you for your feedback, it was our privilege to welcome you back to Lynwood.
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Submitted via Postal Card • Report
Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home
Thank you for sharing your experience of our home, we are privileged to care for your mum and your wider family.
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Submitted via Postal Card • Report
Reply from Anna Burke, Marketing Manager at Lynwood Care Home
Thank you for taking the time to submit this review and we’re sorry you had an upsetting experience. In this instance, our interim manager was carrying out her responsibilities, ensuring visits stay within the allocated times. The reason we have to be strict with visiting times is to ensure all visitors get their full time allocated – if one visit over-runs, it affects those who are booked in next which is unfair.
The interim manager mentioned is an experienced care home manager and highly regarded by her team and the wider organisation. Over the past year, she has worked hard to manage the care home, keeping our residents and staff safe through the pandemic.
Please accept our apologies for any upset caused, but hopefully, this response has clarified why our care home managers have to stick to the visiting procedures that have been put in place for the benefit of all.
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