Ben - Motor & Allied Trades Benevolent Fund in Warwickshire | 1 Care Home

Review of
Town Thorns Care Home
from Connie M (Sister of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My brother is cared for with dignity and compassion. The staff are very professional and always keep me informed regarding my brother's needs. Over the many years he has been at Town Thorns we have never had any concerns, in fact his health and wellbeing have improved. We are very happy with his care.

Reply from Debbie Dale, Care Home Manager at Town Thorns Care Home

Thank you for taking time to submit your review, we love having your brother with us he is such a character and loves joining in the activities, we are hoping to get him out on the canal boat in the Spring!

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Review of
Town Thorns Care Home
from Dawn C (Friend of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

We visited Town Thorns on 9th January 2025 to visit a long-standing family friend. What a lovely, friendly place. From the word go we were very happy that our friend was living in such beautiful surroundings. The receptionist on duty was lovely to us, as were all the staff that we met during our visit.

We had our minds put at ease knowing that she is being really cared for and is not just a number.
The hospital staff, including the nurses (where she was previously) could really learn some lessons from the staff at Town Thorns Care Centre. Thank you for your kindness, humour and professionalism, it is appreciated. God bless you all.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

We really appreciate your kind comments. We want our home to be a 'home from home' and our families and friends to feel comforted that their loved ones are being cared for.

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Review of
Town Thorns Care Home
from Helen L (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My parents have been living in Town Thorns Care Home for two years. They were able to move in together at very short notice, both with very different needs. Every effort has been made for them to stay together in the same unit which is very important to them both and for us as a family.
Their needs

are regularly assessed, addressed and communicated to myself. The atmosphere in their house is very relaxed and informal and care staff are always efficient to react to requests.
My parents are very settled in Town Thorns and I would recommend considering it for your loved ones.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your lovely words, we are so pleased to have you all in our Town Thorns family.

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Review of
Town Thorns Care Home
from Jane R (Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Weekends boring, nothing to do. No entertainment. No drinks in reception area, all locked up. No wet room in ensuite room.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for taking the time to leave us a review. I'm surprised you find the weekends boring, you attended our evening event just last Saturday. We have spoken to you about the drinks for relatives in reception, they were reinstated a while ago. Regarding your bathroom, all of our ensuite bathrooms are wet rooms, one of our maintenance team will check everything is OK with yours.

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Review of
Town Thorns Care Home
from Debbie S (Daughter of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident since before COVID. Town Thorns were one of the first to set up safe and secure working environments to keep everyone well, the staff did an amazing job. Thanks to all of the lovely, caring, attentive staff, Mum continues to enjoy the community, the friendly, family, fun

atmosphere at Town Thorns. The residents' needs are met and nothing is too much trouble. They take time to find out what all the residents are interested in, their favourite foods and drinks and offer a wide range of fun and exciting activities. Never a dull moment. Lovely accommodation and roomy day rooms, lots of space and such a lovely rural setting. Wonderful wildlife, nature and planted gardens to relax in and spend time with friends. Always greeted by the friendly, helpful staff. So glad we were recommended Town Thorns for Mum. We were unable to give Mum the level of care that she needed and we are so grateful she really enjoys living life at Town Thorns.

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Review of
Town Thorns Care Home
from Elizabeth M (Sister of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

My brother has been a resident for about four months. From the beginning the staff have asked about and listened to my brother's care needs and preferences giving client-led support and providing the best possible care for him. In addition they have supported me and kept me informed of changes to his

care needs. The staff are always patient, kind and courteous. The doctor's surgery attached to the care home have also given excellent support. I am so glad we found Town Thorns!

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your lovely words, we're so glad your brother has settled and is happy with us.

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Review of
Town Thorns Care Home
from H W (Niece of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

I am very impressed with the care and passion all the staff at Town Thorns have. The activities they have give the residents a lovely time. The food always looks so appetising and plentiful.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you, we really appreciate your positive review.

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Review of
Town Thorns Care Home
from Ann H (Wife of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident of Jackson House for just over a year. The care he is receiving is second to none.
Although I would rather he was at home with me, I know I could not possibly give him the same unstinting attention he gets from the wonderful staff that care for him.
The garden, courtyard

and communal rooms are all lovely and quite hotel-like. The admin staff and catering staff all appear to be as aware of the residents as any of the care workers. I think the ethos that drives the training and service is commendable.

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Review of
Town Thorns Care Home
from Hugh W (Son of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

Thoroughly professional throughout the review period. Medical supervision and intervention of the highest order. Dietary catered for, mental stimulus provided through outings, weekly guest entertainers and in-house activities.

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Review of
Town Thorns Care Home
from Suzi C (Daughter of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My dad has been at Town Thorns for nearly 18 months and I can’t fault the care he receives. He is really happy and settled and I think this is down to the staff, they are amazing, and nothing is too much trouble. The facilities are brilliant, and there is always entertainment and activities. Dad wasn’t

that keen initially but he now loves taking part in cooking, crafting, gardening and trips out. The grounds are beautiful, Dad loves to look out at the old house or go for a walk down to the pond. Inside the rooms and communal areas are lovely and always kept very clean. So glad we moved Dad here.

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Review of
Town Thorns Care Home
from Ian M (Son of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My family and I have been really impressed with the care and attention my Mum has received in the last 6 months since being placed there for further assessment by the NHS following a period in hospital recovering from a fractured pelvis, complicated by sudden worsening of her dementia. Since being in

Town Thorns, she has really improved from what was a difficult period in her life. Her overall health and eating have improved immensely and she looks a lot more like her old self. The regular and differing, activities stimulate her and she has really settled in well, taking part in those that interest her. All the staff have been really nice and easy to communicate with. The buildings and facilities are modern, spotlessly clean and odour-free (something that, sadly, cannot be said of some other homes that we reviewed before her permanent placement was confirmed). In a nutshell, we are completely happy and would definitely recommend Town Thorn’s as a care home.

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Review of
Town Thorns Care Home
from Brian A (Friend of Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful on the terrace.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Many thanks for your review, I'm glad you are enjoying the benefits of the recently built Terrace Garden on the first floor.

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Review of
Town Thorns Care Home
from Clive B (Son of Resident) published on 5 April 2024

Submitted via Website • Report

Overall Experience

It is coming up to four years since my mother moved to Town Thorns Residential Care Home and we are very satisfied with the overall level of care that she continues to receive.
Following a major refurbishment, the facilities are very good with numerous events organised throughout the week to stimulate

and entertain the residents.
My mother is happy and speaks highly of all of the staff who look after her, who are ably and enthusiastically led by the management team.
I would be happy to recommend Town Thorns to anyone considering residential care for their loved ones.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your kind words, we love having your mother with us, you are all part of our Town Thorns family.

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Review of
Town Thorns Care Home
from Angela G (Wife of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

My husband was a resident here for 7 months and has since passed away.
He had a terminal brain tumour meaning he could not walk, feed himself or toilet himself. He was totally reliant on staff to keep him safe and cared for. If They had a duty of care for him that was neglected.
He was wrongly placed

by management on the Dementia ward. He did not have Dementia.
On this ward, he was abused, bullied and threatened by 2 other male residents daily. They would come into his room many times a day and throughout the night to urinate on him by standing over him, he lay in bed helpless. Urinating on him, his bedding, on the soft chairs around his bed in the bathroom, hide in his bathroom, threaten to punch him in the face, put their fists in his face, steal his possessions and frighten him. I caught them on lots of occasions.
I had to call the Police to report the horrific abuse and demand he was moved to another appropriate ward which he was but I had to involve the Police in order to do so.
So bad.

Reply from Anna Burke, Marketing Manager at Town Thorns Care Home

Thank you for taking the time to write this review. We’re very sorry for your loss. We jointly decided to put him in the dementia unit as this has the highest staff-resident ratio and it was thought his needs warranted this level of care, and additionally it had availability of a large room which we agreed would be a good option. Upon investigation, we found one incidence of a fellow resident, on a short respite stay and confused with dementia, who had accidentally wandered into his room and urinated. This was addressed immediately with a carer staying with your husband overnight to help him feel settled, and then he was moved to a different unit the following morning. The police did attend, but were satisfied he was being well looked-after and correct procedures had been followed. Your husband was well-liked by staff at Town Thorns who did everything they could to support him through his illness. The care home manager would be happy to meet with you to discuss further.

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Review of
Town Thorns Care Home
from D C (Sister of Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

My brother spent the last two months of his life at Town Thorns. He was happy and safe there until his death, just before Christmas from dementia. His family and myself were extremely impressed with the facilities, cleanliness and treatment that he received. We were also treated with care and support

from the staff. We would highly recommend Town Thorns to anyone who needs care for a relative.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your kind review, I am so pleased you were able to make the most of the remaining time with your brother.

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Review of
Town Thorns Care Home
from Michael K (Son of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

Since my Mum has been incarcerated in this home in a 1st floor ward with limited contact with the outside world as a ward of the NHS, the thing that drives me the most crazy is the fact the Town Thorns cannot manage the simple act of allowing me, my Mum's son to have any good communication with her,

over the year that she has been stuck in this place surrounded by people who insult her intelligence!
Town Thorns, please fix my Mum's internet issues and make your telephone system resident-friendly.
I continue to be horrified by the fact that I am no longer able to have a private conversation with my Mother any more!
Could the Manager please fix it, or I will shout louder and that won't be good for the sale of Town Thorns now, will it?!

Reply from Anna Burke, Marketing Manager at Town Thorns Care Home

Thank you for taking the time to post this review. We’ve looked into your mum’s situation and whilst I can confirm that it’s not possible to install a cordless phone for all the residents to use, your mother has both a mobile phone and an ipad so there are a couple of options for contacting her. Our IT department have looked into any possible internet issues at the home, and have found this to be working well so this shouldn’t affect contact between yourself and your mother.
Please be assured that we take great care of your mother, and working with her family locally, ensure all of her needs are met and that she is happy.

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Review of
Town Thorns Care Home
from Susan P (Daughter of Resident) published on 25 July 2023

Submitted via Website • Report

Overall Experience

I was nervous when it was decided my mum needed to move into Townthorns permanently. I didn't need to worry. She loves it. The care and facilities are excellent. For us it is the activities that provide the interaction and new friends my mum has made. The stimulation is amazing. I could not have done

that for her. The staff are all lovely, providing quality care. The thing for me is I can visit anytime. Nothing to hide.

Reply from Debbie Dale, Care Centre Manager at Town Thorns Care Home

Thank you for your kind words. It's lovely to hear that we are getting it right and that your mum is happy and settled with us.

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Review of
Town Thorns Care Home
from B B (Friend of Resident) published on 25 May 2023

Submitted via Website • Report

Overall Experience

I used to manage a residential home so when visiting my friend I looked at things from a staff and residential point of view and I can honestly say what an excellent home it is.
My friend is very happy and has not looked so well for years, she is so well looked after.
It's lovely to see staff doing

so much with residents like crafts, singing, games, planting in the new high beds in the garden or taking them around the lovely grounds sitting and chatting one to one.
When it was her birthday, they made a cake to fit her hobby of knitting - my friend's words to my husband were it was one of the best birthdays I have had.
Would definitely recommend Town Thorns.

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Review of
Town Thorns Care Home
from L H (Son-in-law of Resident) published on 15 March 2023

Submitted via Website • Report

Overall Experience

Management rarely answers enquiries properly, if they do respond then answers are vague or incomplete. Our relative was in care for 3 weeks before we finally found out about fees etc. Relatives' access passes are still not available after 2 months. No update on physio assistance despite many requests.

No update on hearing aid referrals or help.
Some staff are engaging and friendly, not all though. Sometimes we get a very limited greeting from some staff when they let us in, making us feel unwelcome and like a hindrance.
A dirty bedpan was left in the en-suite bathroom on the latest visit.
No decaffeinated drinks were available for residents despite their medical needs.
Limited wheelchair availability.
Nice new building etc., looks nice and neat and tidy but there's very little 'life' going on. Very quiet.
We have no concerns over the safety and security here but it really feels like it is only the basic standard of care provided, 'just enough' seems to be the standard.

Reply from Anna Burke, Marketing Manager at Town Thorns Care Home

Thank you for your review and we’re sorry you feel that the experience at Town Thorns is less than it could be.

Your relative first came to Town Thorns following a hospital discharge and the first 3 weeks were spent assessing the level of care needed. Until this had been completed, we’re unable to confirm fees, hence the delay in providing this information to you.

Our care and other team members are committed to providing the best care to our residents and our Wellbeing and Activities co-ordinators provide a wide range of group and 1:1 activities so there is usually plenty for residents to do. Town Thorns don’t have in-house physiotherapists so this, along with hearing tests and wheelchairs is referred to external contractors which can, unfortunately, take a long time.

Apologies that the access passes are delayed, we will raise this with our facilities team.

We would like to investigate the other points raised so would be grateful if you could contact us.

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Review of
Town Thorns Care Home
from S C (Friend of Resident) published on 11 August 2022

Submitted via Postal Card • Report

Overall Experience

My mother was a resident from October 2018 until her death in June 2020 (aged 99)
She was cared for by dedicated staff and enjoyed walking in the garden and joining in activities.
I also visit a close friend who is a current resident (since 2017). He is very happy with his care.

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Care Home Owned by Ben - Motor & Allied Trades Benevolent Fund in Warwickshire

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