Housing 21 | 131 Care Homes

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Review of
Lea Court
from Simon H (Brother of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

The staff are always very friendly and helpful and willing to go the extra mile. They really have the best interests of the residents at heart. They are proactive and tell me of any issues that may be a concern to them concerning a resident. Can always pick up the phone for them.

Reply from Marketing and Communications, Marketing and Communications Team at Lea Court

Thank you very much for your positive review, it's very much appreciated. If you would be happy to leave us a review on Trustpilot too, that would be amazing.

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Review of
Knaves Court
from R E (Son of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

I do not advise any person to let their parent (s) move here. There are a couple of unsavoury characters that bully old women. The management is inept at dealing with these matters and can only mediate. Look elsewhere.
The rooms are far too warm all year round, especially on the upper floors.
The

security is apt but it's some of the people inside you should worry about.

Reply from Housing 21, Marketing and Communications at Knaves Court

Thank you for your review; we appreciate all feedback and take any concerns seriously.Could you please forward any information about your experience to our Complaints Team directly at feedback@housing21.org.uk so that this can be investigated further?Thank you,The Housing 21 Team

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Review of
Emily Court
from Susan M (Friend of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

I was completely taken aback, the self-contained flat is very bright and spacious. The are staff helpful and friendly. The communal areas are clean and inviting. The lunch was very tempting. The gardens are well kept and all the residents I saw looked extremely happy.

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Review of
Poppy Court
from T M (Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

The making spaces teams is outstanding in every possible way they can be, I myself highly recommend them to anyone, friends and family. Very kind and hard-working, they are all brilliant, they look after me in a top class service, thank you very much, kind regards.

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Review of
Willow Bank
from Maxine C (Daughter of Resident) published on 6 October 2023

Submitted via Website • Report

Overall Experience

Very spacious apartments, safe and secure, spotless the fantastic managers go above and beyond if help or advice is needed in any situation, very friendly at all times. Gardens are well kept with plenty of outdoor seating areas. Hairdressers on site with friendly manner and ultra clean, well-equipped

salon.
Bistro restaurant has, lovely staff and a good selection of menu meals served throughout the week reasonably priced and presented.

As for the care staff from Premier Care they excel in their professional care and commitment to the residents they look after, friendly and respectful with good hearts to all including the family of residents, a team of an additional family. They help my mum feel safe cared for and loved and help her laugh. They have exceeded all our expectations it would be unfair to state names but every one of you has sprinkled glitter on my mum and helped her shine. Thank you all so much.

Reply from Housing 21, on behalf of the team at Willow Bank

Thank you very much for taking the time to share your experiences of Willow Bank - it's very much appreciated and wonderful to hear that your mom is having a positive experience with Housing 21.

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Review of
The Rise
from Melissa F (Friend of Resident) published on 12 December 2022

Submitted via Website • Report

Overall Experience

I have been visiting this home for several months. A friend of mine has a flat on the premises. From my experience and in my opinion, I have found the care to be of a very high standard. I am an ex-nurse and would not hesitate to recommend this place to anyone.

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Review of
Cedar Court
from Linda D (Daughter of Resident) published on 15 June 2022

Submitted via Website • Report

Overall Experience

From the moment my sister and I walked into Cedar Court Care Home, to enquire about a place for our mum, we were impressed by the facilities, cleanliness and friendliness of the staff. Every single member of staff that we have encountered has been professional, friendly and ultimately very caring. Unfortunately,

our mum didn't get to be a resident of Cedar Court for long as she passed away but we were so looking forward to her being cared for by the team. For an elderly person who wants to maintain independence but be surrounded by care, this is the place to be. I cannot speak highly enough of Cedar Court.

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Review of
Applegarth Court
from Jude R (Sister of Resident) published on 10 February 2022

Submitted via Website • Report

Overall Experience

I was so worried, for so long, about where my brother would live when he grew older as he has such complex needs. He now lives more independently than we could ever have imagined but only because of the genuine care, support, and understanding of the staff at Applegarth Court - thank you.

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Review of
Knaves Court
from Adrian K (Friend of Resident) published on 8 December 2021

Submitted via Website • Report

Overall Experience

I recommend Knaves Court to anyone. High standards excellent food excellent staff very clean place warm welcome in the premises. This place is first class! Staff are very polite and helpful I like the facilities they have in the premises. The gardens are kept nice. I really recommend Knaves Court to

anyone.

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Review of
Holm Court
from Michael R (Son of Resident) published on 10 January 2019

Submitted via Website • Report

Overall Experience

My mother has been in Holm Court for over three years and really benefited from the care, regular activities and excellent lunches provided. During December 2018 the staff organised sociable activities on every day. On Christmas Day a festive lunch and activities were organised for those residents who

were unable to be with their families. My mother was so happy to be in good company on such a special day. Many thanks to the management, care staff and chef for their extra efforts over the Christmas period.

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Review of
Mulberry Court
from Sherley S (Sister of Resident) published on 10 November 2017

Submitted via Website • Report

Overall Experience

Recently I have spent some time at Mulberry Court, Cirencester, to be with my Sister who lives there and who was taken ill. This has meant I have experienced first hand what an incredible place Mulberry Court is. The care, thoughtfulness, dedication and patience of all the Staff and Care Team is second

to none. I cannot praise or thank them enough for the way they looked after my Sister when she returned from hospital. Fortunately, she has now recovered but the dedicated care is still there and this also applies to all the other residents. Mulberry Court accommodation is first class and everywhere is immaculate while still feeling homely. There is so much to recommend about Mulberry Court, more than I can list here but what I can say is you will not find anywhere better. The Care Team, the Support Team, and the Management, all work extremely hard to make the care delivery exceptional. A truly wonderful place in every way.

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Care Homes Owned by Housing 21

Housing 21 Locations (131)

Housing 21 Reviews (11)

Reviews Posted for members of Housing 21

Lea Court

Knaves Court

Emily Court

Poppy Court

Willow Bank

The Rise

Cedar Court

Applegarth Court

Knaves Court

Holm Court

Mulberry Court

Awards / Recognitions (0)

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