Stag Care Group in London | 2 Care Homes

Review of
Nightingale House
from Ann B (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Mum lived with me in a busy household for over 7 years. After breaking her hip and a month in hospital her dementia escalated. It was with a heavy heart that I realised it was not the best choice to keep her at home. She was no longer able to manage stairs, was sleeping most of the day and unable to

be left alone. Having visited 3 other care homes I entered Nightingale House and knew within 10 minutes that it was the right place for mum. The staff are all so lovely and care so much about each and every resident. Mum is thriving and doing so much more than she was at home. The food is very good and she's starting to put on a much needed bit of weight. She hasn't once asked to 'come home'. She is very content and settled. I have no concerns about her living with her lovely new family, she's in the best care home and we were so lucky that they were able to accommodate her. Our family is a close one and we all visit regularly and we feel very welcome by everyone. Thank you.

Reply from Theresa Rivera, Manager at Nightingale House

Thank you for your wonderful feedback. We are truly pleased to hear that your mother is settling in well after spending seven years with her family. Adjusting to a new environment can be a significant transition, and we are honoured to provide the care, support, and love she deserves. It is heartwarming to know that you feel confident in the care she is receiving. We will continue to do our best to ensure she feels comfortable and safe, and at home. Please don't hesitate to reach out if there's anything more we can do to support her.

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Review of
Nightingale House
from Hannah C (Granddaughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My grandmother became a resident of Nightingale House in January 2025 after living with my mum for eight years. We were so worried she would be sad to leave home, but we could not have been happier with how she has settled in at Nightingale House. The staff are exceptional, so kind, friendly and have

us feeling so confident that Grandma is in the best place. She literally looks like a new woman. After spending days alone at home while everyone is at work, she is now surrounded by the most attentive staff, all day, every day. Thank you so much.

Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your wonderful feedback regarding the care of your grandmother at Nightingale. Your kind words mean a great deal to us and to our entire team. It is always our goal to provide the highest level of care and support to our residents, and we are delighted to hear that you and your family feel satisfied with the care your grandmother is receiving. Knowing that we have made a positive impact on her well-being and brought peace of mind to your family is truly rewarding. I will be sure to share your thoughtful comments with the team - they will be thrilled to hear that their hard work and dedication are appreciated. Thank you again for taking the time to share your experience with us.

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Review of
Meera House
from A L (Niece of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My aunt has been in the nursing home for several years. Although some selected staff are carrying out great care, others are very questionable. There has been multiple issues with quality of care actually been given in the home. My aunt has had her belongings taken almost every day, staff have always

blamed laundry service. Everything we have taken for my aunt to keep in her room has gone missing, even down to her undergarments.
I have made several complaints but all that gets said is 'we will check with laundry'.
We have labelled the clothing with permanent ink, clothing labels and markers. Yet all her clothes have gone missing.
We go to visit her and she is always in someone else's clothes and shoes. Staff are told and their attitude is 'I don't know check with manager', ask manager and she always replies with 'it's a problem with laundry'. Ongoing issue for three years and no solution has been found. It's very sad to see her identity being lost whilst she has been there.

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Review of
Nightingale House
from Karen G (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My dad stayed at Nightingale House for three months and I cannot recommend them enough. All the staff are so caring and friendly. It was so amazing to see Dad, who suffered with dementia, interact with the staff and smile so much when he saw them. They were very tentative about his needs and made sure

he had everything he needed. They also made me feel very welcome when I went to visit. He had a lovely day when they did a bank holiday BBQ and put on an amazing spread of food, with a singer and everyone was dancing.
If anyone is looking for a care home for a loved one I would highly recommend Nightingale House. I couldn't fault them at all.

Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for sharing your positive review of your Dad's stay with us at Nightingale. We are truly grateful for your kind words and are delighted to hear that his time with us was so well-received by both him and yourself. Our team deeply committed to providing compassionate and attentive care, especially for those living with dementia, and it means a great deal to know that you felt supported and reassured during his stay. We strive to create a warm and secure environment where every resident feels respected and valued, and we are so pleased that this was reflected in your father's experience.

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Review of
Nightingale House
from Lucy Z (Niece of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

The staff at Nightingale House are all so lovely - professional, attentive, and always ready to help. The manager and activities coordinator in particular go above and beyond, taking my aunt out to her medical appointments and ensuring all her needs are met.
The facilities are simple but comfortable,

and the building is within a short walk from Twickenham High Street.

Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your wonderful review and kind words about the care we provide to your aunt. It truly warms our hearts to know that our efforts are making a positive impact on her life and that she feels comfortable, valued, and well-cared for here. Our team is dedicated to creating a supportive and compassionate environment for all our residents, and knowing that this commitment has brought comfort and peace to both your aunt and your family is incredibly rewarding for us. We strive to make each resident feel like they are part of our family, and your feedback reinforces that we're achieving our goal. Please do not hesitate to reach out if there's ever anything more we can do for your aunt. We're here to support her - and your family - every step of the way.

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Review of
Nightingale House
from Nicola M (Goddaughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

My Godmother is so happy and cared for at the home. She couldn't be in a better place. She is looked after, given love and attention, and is always in the best of spirits when I visit her there. Thank you to the whole team for making these such happy times for her.

Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for the time to share your positive experience regarding the care of your godmother at Nightingale House Care Home. We are truly honoured to have had the opportunity to care for her and to know that you were pleased with the level of attention and support she received. Our team is dedicated to providing compassionate and personalised care, and it is always encouraging to hear when we've been able to make a meaningful difference. Your kind words will certainly be shared with the staff, as they take great pride in the work they do and in creating and caring environment for all residents. We value your support and look forward to continuing to provide the best possible care for your godmother.

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Review of
Nightingale House
from Andrew M (Nephew of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

Nightingale House has an excellent manager and a lovely group of staff. The environment is very caring and supportive and my aunt is very comfortable there - many thanks to the whole team!

Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much Andrew for your kind words and glowing review of our care home. We are thrilled to hear that you had such a positive experience with our team and services. Our primary goal is to ensure the comfort, safety, and well-being of every resident and it's wonderful to know that this is reflected in the care we provide. We truly value your feedback and will continue working hard to maintain the high standard of care that you have highlighted. It's our pleasure to support both our residents and their families in every way we can. Please do not hesitate to reach out if there is anything else we can do. Your support and trust mean the world to us!

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Review of
Nightingale House
from Cheryl K (Daughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mum gets from the staff, who are very attentive and I am very impressed with the home, which is always clean, inviting and fit for purpose. The addition of the events coordinator is a great asset, with all the activities she arranges for the residents. The summer BBQ

was a particularly nice idea.

Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your positive feedback regarding the care of your loved ones receive at our care home. We are delighted to hear that you are happy with the care and attention they are getting. We're also thrilled that you enjoyed the BBQ party - it was wonderful to see everyone come together and have a great time. Your kind words mean a lot to us, and we look forward to continuing to provide the best care possible.

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Review of
Nightingale House
from R C (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

This will be my last review as my dear mother passed away in mid July 2024. I thank all the staff for giving her the appropriate end-of-life care. They kept her comfortable most of the time. Even the kitchen staff did their best to prepare meals that they hoped she would eat. The cleaner kept her room

tidy.
The above staff always popped in to say hello and have a quick chat with her. The main carer has got a heart of gold. His care was genuine. Mum loved him. The best part was there was this lovely carer who stayed with her holding her hands till the end of her passing. I cannot thank her enough. I am not allowed to mention names but I am sure the individuals know who I mean. I take this opportunity to thank the Manager and all her team for all they have done. It can be busy sometimes but look out for each other. That is what teamwork is all about. GOD BLESS YOU ALL.

Reply from Theresa Rivera, Manager at Nightingale House

On behalf of the entire team at Nightingale House. I want to express our heartfelt gratitude for your kind review and for taking the time to share such thoughtful words about your loved ones experience with us. It was truly an honor and a privilege to care for your mother, and we will always remember the warmth and presence she brought to our community. Knowing that we could provide comfort and support during such an important time is deeply meaningful to us. Please know that our thoughts continue to be with you and your family. With sincere appreciation.

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Review of
Nightingale House
from Paul N (Son of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

I am delighted to submit this review, as on Friday 23rd of August, I had the pleasure of attending the Nightingale Care Home BBQ for residents, relatives and staff. The BBQ and afternoon events, including live singing entertainment, encapsulated and demonstrated the professionalism, integrity and understanding

of residents, by Stag Care, the Nightingale House and especially staff. The BBQ was an extremely happy event, blessed by lovely weather, where all the residents and guests were made to feel welcome, truly an all-inclusive social event.
Events such as this, coupled with the excellent and consistent care for my mother's health and well-being ensure the highest quality of life for my mother and the other residents.
I and my family are immensely grateful for all the care home does for my mother especially the extra events such as the BBQ, which make such a difference and require staff to work even harder than they do normally.

Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much Paul for your outstanding review and kind words about the activities here at Nightingale Care Home. We are truly delighted to hear that you and your mom have such a positive experience. Our team puts a lot of heart into planning activities that bring joy, stimulation, and companionship to our residents, and it's wonderful to know that our efforts are making a meaningful impact. Your feedback motivates us to continue enhancing the activities to ensure everyone has engaging, fun, and fulfilling experiences while staying with us. Thanks again for taking time to share your experience. It means the world to us!

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Review of
Nightingale House
from Stephen P (Son of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Nightingale House for nearly 2 years. I want to praise the staff - carers, support and catering - who make her stay there very pleasurable. My mother is now in much better shape than she was in 2022 and that's fantastic given her age. The staff are kind and caring and

the catering is brilliant.

Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your kind words and glowing review. We're thrilled to hear that our team made such a positive impact on your loved one's experience. It's our goal to provide exceptional care and create a comfortable, supportive environment for all our residents. We're committed to maintaining the high standards that have earned your trust. Please don't hesitate to reach out if you ever have any suggestions or further feedback. Thank you again for your support and for being part of our community.

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Review of
Nightingale House
from Mark N (Son of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience

Whenever I visit my mother she always seems relaxed and happy. The staff are always very attentive, polite and helpful. Staff always take time to help my mother dress nicely. I am so pleased about this as my mother always took pride in her appearance. I am very happy with the care my mother receives.

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Review of
Nightingale House
from K K (Niece of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

I greatly appreciate all the care and conscientious support given to my uncle in Nightingale. This review is mainly to recognise the wonderful team there. Too many to name all, and everyone does such a great job in what is very hard work. I am constantly in awe of the positivity and compassion they

show.

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Review of
Nightingale House
from S C (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

My mother has been in Nightingale House for almost two years now, and has received excellent care and support. The staff are so friendly and caring and always encourage her to participate in activities. It is very important for me to feel that she is well taken care of and safe. I live abroad and call

her often and receive pictures of her, all of which help us to remain close.
The home could do with some updating.

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Review of
Nightingale House
from Phil C (Son of Resident) published on 23 May 2024

Submitted via Website • Report

Overall Experience

My mother has received excellent care and support at Nightingale House. The staff have always been very kind to her and I was delighted to receive photos of my Mum enjoying the activities arranged and sent by one staff member. Thank you!

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Review of
Nightingale House
from Sally L (Daughter of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

I'm very pleased with the running of Nightingale House. The staff are very friendly and look after Dad reasonably well when he's in the mood. The home is well kept and he seems very at home. I would like to thank everybody who is involved with his care.

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Review of
Nightingale House
from K D (Husband of Resident) published on 10 May 2022

Submitted via Postal Card • Report

Overall Experience

Following a home assessment, my wife was admitted to Nightingale, and a warm and friendly atmosphere with attentive staff greeted us. We were made comfortable and shown a large, bright room with adjacent W.C. The staff took care of everything and before long, my wife was settled in. Subsequent visits

have been many and refreshments and even lunch is always offered. I enjoy each visit and sharing a meal with my loved one is a bonus. The main carer is a particular asset.

Reply from Pooja Hair, Manager at Nightingale House

Thank you for your lovely review - we aim to please and we are so glad you chose Nightingale House for your Wife.

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Review of
Meera House
from Vinay K (Great-Nephew of Resident) published on 10 March 2022

Submitted via Postal Card • Report

Overall Experience

I feel very happy with the staff and manager - very approachable.

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Review of
Nightingale House
from M K (Son of Resident) published on 10 March 2022

Submitted via Website • Report

Overall Experience

This is a small and friendly residential care home that I have visited for over 5 years. The staff here are always welcoming, personable, and approachable. The home holds regular entertainment/leisure activities in which the residents can participate if they so choose. I have always found the home clean

and the staff attentive and caring in support of the residents there.

Reply from Pooja Hair, Manager at Nightingale House

Thank you so much for your lovely words, your dad has settled in so well here and he is an absolute joy to have.

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Review of
Meera House
from Saleem A (Son-in-law of Resident) published on 16 February 2022

Submitted via Postal Card • Report

Overall Experience

Since my mother-in-law has been here, I have been extremely grateful and happy for the kindness, attention and support they have given to her. The management and staff have been superb. My mother-in-law looks so well looked after and happy. We are extremely happy she is in a care home like this and

we do not feel any anxiety at all. We genuinely want to thank everyone who looks after my mother-in-law and we thank god every day.

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Care Homes Owned by Stag Care Group in London

Stag Care Group Locations in London (2)

Stag Care Group Reviews in London (25)

Nightingale House

Nightingale House

Meera House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Nightingale House

Meera House

Nightingale House

Meera House

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