Rayners (Extra Care Home) Ltd in Buckinghamshire | 2 Care Homes

Review of
Rayners
from K C (Granddaughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My granny used to come to this home for respite to see if she likes it and then settle down she starts living there. Joined in with activities and had her hair done. Listen to music in her bedroom. Visited my mum for Christmas and birthday. She went to the Lantern Club.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for your review, it was a pleasure to have your granny resident with us.

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Review of
Rayners
from Ian H (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Dad moved to Rayners in 2022 and resided there until he sadly passed away at the end of 2024. The level of support and care Dad received from the moment he moved into Rayner's was incredible. The home is very well maintained, the staff very attentive, professional, and highly qualified, and consistently

go above and beyond. The food is varied and of a very high quality. The gardens are well maintained, and there are always activities available. Towards the end of Dad's life, the staff couldn't have been more attentive and caring, their compassion and support at such a difficult time was outstanding and will always be appreciated and remembered. Thank you.
I highly recommend Rayners Care Home.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you so much for taking the time to leave your kind words and review it is much appreciated. It was a pleasure to have your Dad resident with us at Rayners and thank you for choosing us, he is sadly missed.

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Review of
Rayners
from J P (Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

I have been here 3 and a half years and really have loved my time at Rayners. Recently however there has been a drop in your standards which has upset me, please don't let this happen.

Reply from Christopher Matthews, Managing Director at Rayners

We are so pleased that you have been so happy with us for the past 3 and half years and that you rate our services so highly. We appreciate you have not been happy with some supper dishes recently and we are dealing with your issues at your one-to-one regular care reviews, we are pleased that you are very happy with us.

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Review of
Rayners
from Judy S (Daughter of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

Dad's illness came on very quickly and Rayners couldn't have been more supportive to expedite a fast admission to their home. Despite him wishing to spend his final years there, he only managed one week before his passing, but the care he received during that time was exemplary. He always looked so

comfortable and all aspects of his care were managed with professionalism and compassion. The support to us, the family, at this difficult time was outstanding and will always be remembered. I can't recommend this home highly enough.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to make this review, it is much appreciated. It was only too sad that your Dad's stay with us was so short.

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Review of
Rayners
from Diane W (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

The end-of-life care provided to my mother was second to none and I cannot praise the staff at all levels in the home highly enough. Mum spent 18 months at Rayners and was made so welcome and cared for so well that she was delighted to call it home. The support given and compassion shown in her last

few weeks, the hugs and kisses she was given helped her and us, her family get through a very difficult time.

Reply from Christopher Matthews, Managing Director at Rayners

It was a pleasure to have your Mum with us at Rayners and we are so glad she regarded Rayners as her 'home'. Your Mum remains sadly missed by us all, but thank you for taking the time to give us this review, it is much appreciated.

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Review of
Rayners
from C W (Son of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

When it became clear that my mother had to move out of her home, initially on a temporary basis, a family friend steered us in the direction of Rayners, which we visited and chose. The whole ethos of Rayners, including the staff is resident centric. Residents are welcomed and cared for as part of the

family and importantly as an individual.
My partner and my daughter-in-law both have professional experience of visiting care homes. Both agree this is the best care home they have visited and an exemplar of what an excellent care home should be.
It took a long while for Mum to settle down and with the patience and attention of the staff, she is now engaged in life at Rayners and enjoys the strong relationships she has with the staff.
The food is very good, the safe-guarding procedures watertight and the medical and medication supervision extremely conscientious.
We are very lucky to have found Rayners indeed.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to review Rayners, it is much appreciated. It is a pleasure to care for your Mother and thank you for choosing Rayners.

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Review of
Rayners
from Paula H (Daughter of Resident) published on 19 March 2024

Submitted via Postal Card • Report

Overall Experience

My 93-year-old mother has been a resident at Rayners for 3 years. I can't praise the friendly and professional staff highly enough. The care, kindness, comfort and atmosphere my mother receives on a daily basis is outstanding. When she first arrived from hospital she was so frail, we thought she wouldn't

be with us 3 nights let alone 3 years! She now feels so much at home and wouldn't be anywhere else. Her recovery was truly incredible. It's a joy to visit her and we have peace of mind for the first time in a very long time after trying to care for both her and my late father in their own home. I highly recommend Rayners (Extra Care) Home.

Reply from Christopher Matthews, Managing Director at Rayners

thank your for your lovely review and so pleased you feel the care, kindness, comfort and atmosphere is outstanding. It has been our pleasure to have your Mother resident for the past 3 years and we are also so pleased she recovered so well after joining us. We look forward to seeing you soon.

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Review of
Rayners
from Janet S (Daughter of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

My father came straight to Rayners from hospital. He has lived in this area for the last 50 years so we were delighted to find somewhere he was familiar with.
He always said he didnt want to go into a care home so we were a little concerned how he would feel. We couldn’t have been more wrong because

he has settled in so well.
This is due to the lovely, kind friendly staff.
He says he couldn’t ask for anything more.
The food is delicious and homemade, he has been encouraged to join in the activities which has really helped his confidence and mind.
He loves to walk with his zimmer around the pathway - looking at the fish and birds.
We as a family are delighted with his progress.
His well-being and safety are our main concerns.
Thank you Rayners for giving us our dad back!

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to give us this lovely review. We too are so glad your father has settled at Rayners so well and thank you for your kind comments. We are so pleased you and your father chose Rayners.

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Review of
Rayners
from Steven B (Son of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

My mother passed away in January 2024 and all the staff at Rayners looked after her in her final days with care, respect and love. My mother lived at Rayners for 3 years since she had a fall at home and was unable to return home after leaving hospital.
After an initial settling-in period, she was so

happy there and was always saying that there was nowhere better to live. The managers run Rayners in a very professional manner and their every action is carried out with the residents in mind.
The manager and her staff are so caring and respectful to all the residents and really do make it 'a family home for all'.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for your lovely review. It was a pleasure to have your Mother with us at Rayners for 3 years and we are so pleased you chose Rayners.

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Review of
Rayners
from Kevin O (Son of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience

I joined my mother for Christmas dinner, it was a shambles disorganised, with no music, no atmosphere, and giving medication to the residents during their Christmas dinner so they couldn't relax and enjoy their Christmas Day celebration. No music, carers shouting at each other and putting the residents

on different tables, unfortunately, if my mother is there next year we will definitely not be having Christmas dinner at Rayners. We will book a hotel.

Reply from Adele Golbourn, Registered Manager at Rayners

Thank you for your review, we are of course extremely disappointed to hear that you and your mother had a negative experience on Christmas day.
Thank you for giving us the opportunity to meet with you and your family this weekend to discuss the areas of concern that you have raised in further detail. As we discussed we will also formally respond to your review, to detail the points we discussed with you both.
Regarding the music and atmosphere, the feedback that we have from our residents is that they do not like to have music playing whilst eating meals in the dining area, as this can make it difficult to hear conversations around the dinner table. We will of course raise this at the next committee meeting to see if this is still the case and if they would like to make an exception for Christmas Day or any other event.
Many of our residents need to take medication and we will always ensure that we follow the medication schedule set by the GP team, thus making it necessary to administer medication during the lunch service.
Christmas as in any household can sometimes be a little hectic on Christmas day as we have many family members joining their loved ones for dinner and also many residents who are visiting family over the Christmas period and need medication and care handovers, we always maintain an open door policy for family members to visit. During the Christmas period we have provided a vast array of different Christmas activities and productions which has been welcomed by all our residents and we have had very positive feed back from residents and families alike.
We will of course take your review to the residents committee meeting to discuss any further improvements that can be made to the Christmas day experience.
Please be assured that any issues that you may have can be directly addressed through our complaints procedure as advertised and displayed around the home alternatively please report any issues to a member of the senior management team so that we can rectify any problems swiftly.
We are glad to hear that this was just a one-off experience and that you and your mother have not experienced any negative visits previously. We do hope that you will continue to enjoy the standard of our complimentary hospitality that we are pleased to provide family members.
We thank you for your Excellent 5* review with regard Care/Support, Cleanliness, Management, Rooms, Safety and Security.

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Review of
Rayners
from Vicky B (Granddaughter of Resident) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience

My nan thoroughly enjoyed her time at Rayners. She was cared for with dignity and kindness to the end. There were lots of activities for her to take part in if she wanted to and the food provided was fantastic. Rayners kindly let my mum and I join the residents for lunch on several occasions which was

lovely.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for your lovely review. Very pleased to hear that your nan enjoyed her time with us at Rayners.

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Review of
Rayners
from Donna J (Friend of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

Had reservations about my friend going into a care home but from the moment we first saw Rayners, I said that if going into a care home was what she really wanted then this was the place to be.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to leave this review. We are delighted that your friend chose Rayners and that you agree 'Rayners was the place to be."

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Review of
Rayners
from C M (Respite Resident) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

Warm, welcoming and caring. Excellent food. Clean. Laundry service is excellent. Respect confidence.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for making this review - we are very pleased that you enjoy living with us at Rayners and that you value our service so high, it is much appreciated.

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Review of
Rayners
from D P (Resident) assisted by family/friend published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience

I can only comment on my experience over three weeks but during that time, I have been made to feel welcome. I have been offered what I am looking for and have experienced a genuine level of personal care.
Thank you very much for your care and attention.

Reply from Christopher Matthews, Managing Director at Rayners

Firstly, thank you for choosing Rayners as your home and we are very pleased to hear how well you have settled in since joining us three weeks ago. Thank you for for making this review on Rayners which is much appreciated.

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Review of
Rayners
from Angie B (Daughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

My mum spent just over three years at Rayners Care Home and always felt safe and well cared for. She enjoyed the activities and the entertainment provided. The food was of a very good standard and it was particularly nice to be able to join her for lunch sometimes too. A wonderful, caring care home.

Mum was lucky to spend her last few years in such a nice environment.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you kindly for taking the time to review us. It was a real pleasure to have your mum reside with us at Rayners and it was always lovely to see you on your many visits and when you joined us for lunch as well.

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Review of
Rayners
from J T (Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

Rayners Care Home is an 'extra care home' and all staff are encouraged to take ‘extra care’, manifesting gracious behaviour and a welcoming smile to all residents. Dealing with residents’ problems, healthwise or other, or to those who are particularly vulnerable is given with much sensitivity. Activities

form a vital part of the day. Staff are encouraged to have fun with the residents, but at the same time to be unobtrusive in their handling of residents' care needs. Dealing with residents’ problems, health-wise or other-wise are clear priorities.
My fellow residents and I are happy to live at Rayners.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to review us, it is a pleasure having you reside with us at Rayners. We will of course pass on your kind words to all of 'team Rayners'.

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Review of
Rayners
from Jo E (Daughter of Resident) published on 27 October 2023

Submitted via Website • Report

Overall Experience

My mum moved into Rayners Care Home in December 2022 before sadly passing in August 2023. I worked there many years ago as a night carer. I recognised a few faces from that time! Believe me, it is rare to see staff stay on for so long and is a testament to the home as an employer. Happy carers, happy

residents! Lovely, quality, compassionate and respectful care was consistently given to Mum. Mum knew her own mind and was given the freedom to decide what she wanted to do. Everyone from those who clean to carers to senior staff treated Mum so well. Everyone worked hard to meet her needs, and I know she was happier there than she would have been anywhere else. Her end of life was quick and unexpected, but the home did everything it could to make sure she was being seen by the GP and to keep her as clean and comfortable as possible. They kept me informed throughout. She passed peacefully with no fear, and care was on hand. Thank you, everyone, and thank you to one member of staff for attending the funeral.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you, Jo, for the lovely review; it is very much appreciated - it was as much of a pleasure to have your mum resident with us as it was to have you as a member of our excellent Team Rayners all those years ago!

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Review of
Rayners
from Judith M (Friend of Resident) published on 21 July 2023

Submitted via Postal Card • Report

Overall Experience

Visiting a friend to play bridge. Very friendly staff.

Reply from Christopher Matthews, Managing Director at Rayners

Judith, thank you for your kind review and it's a pleasure to be able to host your bridge afternoons.

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Review of
Rayners
from Ann M (Daughter of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Rayners for over seven years. She is very happy and extremely well cared for. Her increasing needs have always been anticipated and promptly provided for. The staff are respectful, infinitely patient and everyone is treated as an individual personality. The gardens are

delightful and easily accessible. Rayners is in the heart of a thriving village with a school, a pub and a shop. My mother and I could not have chosen a better place for her to live. Rayners is wonderful!

Reply from Christopher Matthews, Manager at Rayners

Thank you for taking the time to write this review. We are so pleased you chose Rayners and it is our pleasure to have your mum resident with us.

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Review of
Rayners
from M C (Friend of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience

Our very good friend moved from a full life as a mother, grandmother and great-grandmother, enjoying all the things that such a life can offer in the house and garden, to Rayners (after a fall). We were all very worried about how she would be able to cope with the transition to such a very different

life. It has been absolutely amazing how she has settled in. The staff couldn't have been more kind, understanding, helpful and cheerful at all times and she is very happy with her new life. I certainly hope that when the time comes, I shall be able to go to Rayners. I've never seen anywhere else like it.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for your time in making this lovely review. So pleased to hear that you are pleased with our level of service and, likewise, we are all glad that she has settled into her new residence and is enjoying life at Rayners. Of course it would be our pleasure to have you also resident with us in the future, if the need arises.

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Care Homes Owned by Rayners (Extra Care Home) Ltd in Buckinghamshire

Rayners (Extra Care Home) Ltd Locations in Buckinghamshire (2)

Rayners (Extra Care Home) Ltd Reviews in Buckinghamshire (59)

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