Which PJ Care Ltd Care Homes have the highest review score?

PJ Care Mallard House Neurological Care Centre , PJ Care Eagle Wood Neurological Care Centre & PJ Care Bluebirds Neurological Care Centre have the highest review score.

PJ Care Ltd | 3 Care Homes

Review of
PJ Care Eagle Wood Neurological Care Centre
from G T (Cousin of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

I love the way my relative is very comfortable and listening to the music on the radio. That the team at the care home know how much he loves music and needs to listen to that is very impressive. He is clearly comfortable and well looked after with the music in the background, he was clicking his fingers

as if he thought he was at a music concert and probably thought (as my husband chatted to him) that we were there with him.

Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre

Thank you so much for your kind words. Its wonderful to hear how much your relative enjoys the music and how it brings him comfort. Our team takes great care in getting to know each resident's preferences, so it's lovely to know that his love for music is making a difference. Seeing him so engaged and happy is exactly what we strive for. We truly appreciate your feedback and are delighted that you had such a positive visit. If there's anything more we can do, please don't hesitate to let us know.

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Review of
PJ Care Eagle Wood Neurological Care Centre
from Neil B (Husband of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

The residents of the nursing home, suffering from a range of neuro-degenerative conditions are cared for and managed with considerable compassion and care by the carers and nurses. The nursing home is also excellent with its discipline in recording and monitoring the behaviour and actions of the residents

and staff. This means the nursing home can communicate with funders with considerable knowledge of the residents. There is no cure for the various medical conditions at the home, but care is provided that makes life comfortable and safe for the residents at PJ Care there are regular meetings to discuss resident care with doctors and the management of the residents condition and risk is handled very effectively. It may not be realistic with the resources available, but I think the nursing home could also expand its activities to include some "informing", particularly for resident families. For example, could there be sessions for advice to families with communication for Alzheimer's patients, or/and what is the current situation with respect to treatments for neuro-generative illnesses.

Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre

Thank you so much for your thoughtful and positive feedback. We truly appreciate your kind words about the compassion and care provided by our team and the efforts we put into recording and monitoring to ensure the best possible care for our residents. It's always encouraging to hear that these aspects are recognised and valued. We're also grateful for your suggestion regarding providing more informative sessions for families, such as advice on communication with Alzheimer's patients or updates on treatments for neuro-degenerative conditions. This is a fantastic idea, and while resources can sometimes be a challenge, we will certainly explore the feasibility of incorporating such sessions to support families further. Thank you once again for your insight and support, it means a great deal to us.

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Review of
PJ Care Eagle Wood Neurological Care Centre
from C B (Wife of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

The overall experience is excellent. All the residents in Chestnut unit are treated well with dignity. Rooms are excellent. Food and drink are excellent. Staff and management are very good and take time for you. The cleanliness of the rooms is very good. The safety/security is excellent. The care/support

is excellent value for money. Activities are good. The management help me out so much with a personal matter that stressed me out so much. They were helpful and very caring towards me. They were like my family. That is how I look on Chestnut unit, one big family, all dedicated to their roles.

Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre

Thank you so much for sharing such wonderful feedback about your experience with Chestnut Unit. We are truly touched by your kind words and are thrilled to hear that you feel the residents are treated with dignity and care, and that the environment, food, and activities meet such high standards. It's particularly heartwarming to hear that the management and staff were able to support you personally during a stressful time. Knowing that you see Chestnut Unit as one big, caring family is the highest compliment we could receive. Your feedback inspires us to continue providing excellent care and support, and we are grateful for the opportunity to make a difference. Thank you again for your thoughtful words.

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Review of
PJ Care Eagle Wood Neurological Care Centre
from Jean E (Sister of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

PJ Care, the very best I've been to, excellent care for my brother. I went to five care homes with him before PJ Care and nothing compares to this place; staff and carers are 100%, always a warm welcome and smile. My brother has excelled since he's been there. If he had been left in the other care homes,

I don't think he would be here today.
The interaction really helps him. Thanks to all the staff, also reception. I can now sleep at night. Thank you all.

Reply from Shaun OGara, Operations and Registered Manager at PJ Care Eagle Wood Neurological Care Centre

Thank you so much for your kind words and glowing feedback. We're delighted to hear how much of a positive difference PJ Care has made for your brother and that you feel reassured knowing he's in safe hands. It's wonderful to know that the team's care and interaction have had such a meaningful impact on his well-being. Your appreciation means a great deal to all of us, from carers and staff to the reception team. Thank you again for taking the time to share your experience.

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Review of
PJ Care Bluebirds Neurological Care Centre
from Linda C (Niece of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

I would like to say 100% to this care home. Everyone is so friendly and helpful.
If I had to go into a care home, this would be the one I would like to go to, as I have seen first-hand how wonderful all the staff are. I really can't speak highly enough of every person who works there.

Reply from Shaun OGara, Operations Manager at PJ Care Bluebirds Neurological Care Centre

Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience at our care home. Our team works hard to create a friendly and supportive environment, and it's rewarding to know that their efforts are recognized. If you ever need anything or have further feedback, please don't hesitate to reach out. We truly appreciate your support!

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Review of
PJ Care Eagle Wood Neurological Care Centre
from James M (Brother of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My brother has been resident in several care homes in the past years and I consider PJ Care to be the best. Being purpose-built, the layout of the building is very good. Corridors are wide and airy and there is plenty of natural light. My brother has a good size, room suitable for two or three visitors.

He has a very nice outlook onto the communal garden.
Staff are very professional and kind and seem genuinely interested in my brother's wellbeing and progress. Staff have dealt patiently with his complex emotional and physical needs and do their best to alleviate the inevitable boredom that comes with being confined to bed.
My brother and his room are both kept clean and tidy even though my brother's condition can sometimes make maintaining this difficult.
Staff are always ready to answer any questions I may have. They are invariably polite and welcoming when I visit.
I feel reassured that my brother is somewhere where his care is among the best that could be provided anywhere.

Reply from Shaun OGara, Operations and Registered Manager at PJ Care Eagle Wood Neurological Care Centre

Thank you for taking the time to share your experience with PJ Care. We are truly grateful for your thoughtful feedback and are delighted to hear that you consider us the best care home your brother has been in. Our purpose-built facility is designed to ensure comfort and well-being, and it's wonderful to know that the layout and natural light have positively impacted your brother's experience. Our staff take great pride in providing professional and compassionate care, and we are thrilled to hear they have been attentive to your brother's complex needs. Maintaining a clean and welcoming environment is a priority for us, and it's rewarding to know that you appreciate our efforts. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support both you and your brother, and we're committed to providing the highest level of care

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Review of
PJ Care Bluebirds Neurological Care Centre
from A F (Wife of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

Annual Christmas party and pantomime. The catering staff provided an exceptional spread for residents and visitors to enjoy, and even individual treat bags when leaving with homemade gingerbread biscuits and chocolate.
The staff were festively dressed and their usual welcoming selves. All residents

in festive clothes where possible. My husband was hoisted into his wheelchair and positioned in the sitting room so he was able to watch the pantomime. It was very emotional watching him enjoy the performance. Huge thank you to all.

Reply from Shaun OGara, Operations Manager at PJ Care Bluebirds Neurological Care Centre

Thank you so much for your kind and thoughtful review! We're delighted to hear that you and your husband enjoyed the Christmas party and pantomime. Our catering team will be thrilled to know their efforts were appreciated, and the festive treat bags were a hit! It's great to hear that your husband could watch the performance, and we're pleased our team could make it a positive experience for you both. Seeing our residents and their families share moments like these during the festive season is exactly what we aim for. Your words mean a lot to the entire team, and we'll be sure to share your feedback with everyone involved. Thank you again, and we look forward to making more special memories with you!

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Review of
PJ Care Bluebirds Neurological Care Centre
from Jo C (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

The team at Bluebirds are just amazing! All of them, the care, cleaning, laundry, activities, nursing care, chefs and kitchen staff, admin, managerial team, they genuinely care for my mum and also us as a family. We are kept up to date with all aspects of Mum's care, the atmosphere is relaxed but professional,

there are regular social events for residents and families and some really interesting and helpful educational talks from experts within and outside the home on relevant topics like dementia, Mum has some challenging behaviour that came with her dementia but staff are always kind and flexible with their approach to Mum, making her feel safe. We have had several awful experiences at other homes and, as a family, feel very lucky Mum is a resident at Bluebirds.

Reply from Shaun O Gara, Operations Manager at PJ Care Bluebirds Neurological Care Centre

Thank you so much for taking the time to share such lovely feedback about Bluebirds. We are truly touched by your kind words and thrilled to know that you and your family feel so well supported.
It's wonderful to hear that our team's efforts - across all departments - are making a positive difference for your mum and your family. Creating a relaxed yet professional atmosphere where residents feel safe and cared for is something we strive for every day.
We're especially pleased that you've found the educational talks and social events helpful, as we believe in fostering a community that supports both residents and their families. It's heartening to hear that our tailored approach to your mum's care is helping her feel safe and understood.
Your comments mean the world to us, and we'll be sure to share them with the entire team - they'll be so encouraged to know their hard work is appreciated.
Thank you again for your support and trust. If there's ever anything more we can do, please don't hesitate to reach out.

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Review of
PJ Care Eagle Wood Neurological Care Centre
from G T (Husband of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

I find the care home very good but wish it was more homely and less clinical. More activities would be good to help stimulate the residents and taking them outside more often.
If I have a problem I speak to the unit manager who helps if she can.
Most of the staff are very friendly and very helpful

and greet you on arrival.

Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre

Thank you for your feedback about our care home. Were delighted to hear you find the care very good and our staff friendly and helpful. We understand your perspective on the home environment and are working to make it as homely and comfortable as possible while carefully considering risks due to the needs of our residents. If you have specific suggestions, wed love to hear them. Regarding activities, we've set a target for residents to be offered at least two activities per day, and were currently achieving this 100%. We recognised this as an area for improvement and have worked hard to address it. We've also been increasing opportunities for residents to spend time outside, which remains a key focus. Your feedback is invaluable. Please reach out to the unit manager or me directly if you'd like to discuss further or share ideas to enhance the environment.

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Review of
PJ Care Eagle Wood Neurological Care Centre
from S G (Wife of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Personalised, compassionate care of the resident (and extended to me) by a professional, caring, multi-disciplinary team - many of whom have been caring for my husband since his admission eight years ago on Chestnut Ward. Continuity of care is extremely valuable and in his best interest as a young Alzheimer's

patient, it's appreciated by myself as his main visitor (with my sister).
Highly recommend the overall culture and support at PJ Care, along with the loyal staff and great family liaison.
Thank you - a life savers of care, quality and nursing of my husband.

Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre

Thank you for sharing such positive feedback. It's wonderful to know that the care on Chestnut Ward has made a real difference to your husband and your family. Continuity of care is something we work hard to provide, and we're glad it has been so valuable in supporting him as a young Alzheimer's patient. Your comments about the team's compassion and professionalism mean a lot to us and will be shared with the staff. Thank you for your recommendation and trust - it's a privilege to care for your husband and support you as part of his journey.

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Review of
PJ Care Eagle Wood Neurological Care Centre
from Linda L (Sister-in-law of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Every time I have visited Chestnut Ward, I am always welcomed as a member of the family, that is how PJ Care operate. The staff who take care of laundry, cleaning, meals, activities are all as caring as the care staff on the ward; some of the staff have been here for the past eight years. The level

of professionalism and warmth reassure me that this has been the right place to enjoy "moments of joy", fun and laughter. I am reassured that all needs are met, decisions made in best interest and quality of care is exemplary.

Reply from Shaun OGara, Operations Manager & Registered Manager at PJ Care Eagle Wood Neurological Care Centre

Thank you so much for your kind words. It's truly rewarding to hear that every part of your experience on Chestnut Ward has been so positive, from the care provided by the nursing team to the support from housekeeping, laundry, and activities staff. Knowing that you feel welcomed and reassured speaks volumes about the dedication of our team. We're delighted that your loved one has been able to enjoy moments of joy, fun, and laughter here. Providing high-quality, person-centred care while ensuring decisions are always in the best interest of our residents is at the heart of what we do. Your feedback reinforces our commitment to maintaining these standards. Thank you for sharing your experience and for recognising the hard work of our staff.

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Review of
PJ Care Eagle Wood Neurological Care Centre
from B W (Mother of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

After a few initial teething problems (sorted out by the family liaison officer), we are very happy with the care our son receives. He is always presented as clean and tidy and appears happy when we visit him. The carers and nurses know him very well and seem genuinely fond of him. They are quick to

act on his complex medical needs and are supportive to the family. It was so difficult making the decision to place our son in a care home, but we are happy with the outcome. We now enjoy spending time with him as parents and not carers and his needs are well catered for by PJ Care.

Reply from Chloe ONeill, Social Media Partner at PJ Care Eagle Wood Neurological Care Centre

Hi there, thank you very much for sharing your feedback and compliments with us. We are very happy to hear our team were able to provide the further support you needed.

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Review of
PJ Care Mallard House Neurological Care Centre
from Elizabeth H (Mother of Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

I visited my son on the day of the summer barbecue. The atmosphere was very friendly, the food excellent and the staff very attentive to the patients without visitors. We were lucky to have a sunny day so all the patients were able to sit or walk in the garden!

Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre

Thank you for visiting at the time of our annual summer barbecue, and we are glad you enjoyed it! We aim to have a themed outdoorsy celebration like that annually, and if weather does not allow us, we move these events inside. Please always look out for flyers around the units, if you wanted to join in with the family members.

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Review of
PJ Care Mallard House Neurological Care Centre
from A H (Husband of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

PJ Care looks after my wife very well despite her challenging behaviour. The day rooms can get quite noisy. A quiet room for the quieter residents would be good. Communication with staff, I'm not always sure who to speak to to get a full update on my wife. A nominated member of staff for each resident

might help.

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Review of
PJ Care Mallard House Neurological Care Centre
from Katie C (Wife of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

This home is a wonderful place full of caring and compassionate staff at all levels. They have treated my husband with the utmost dignity and strive to meet his needs daily. I would thoroughly recommend this home.

Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre

Thank you for the very kind words! And in taking the time to give our staff this feedback, it is greatly appreciated.

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Review of
PJ Care Mallard House Neurological Care Centre
from S C (Mother of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Friendly, professional staff that are always helpful and welcoming. They treat our son with kindness and care while ensuring his dignity.

Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre

Thank you for taking time in leaving us a kind comment regarding care provided to your son in our facility.

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Review of
PJ Care Mallard House Neurological Care Centre
from C W (Daughter of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

My father has been a resident at Mallard House since November 2006 and in that time he has hands down always been treated with dignity, care and respect. I have grown up seeing him well looked after in a facility that always surpasses my expectations - 10-fold! The current management has supported me

whenever I visit and I know the care dad receives is second to none. Thank you!

Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre

Hi there, it really warms our hearts to read your comments and that you feel content with the care being provided to your father. It's great to know that our management is offering support to you also, we are always here.

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Review of
PJ Care Mallard House Neurological Care Centre
from Wendy W (Sister of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

My brother has been cared for at Mallard House for 18 years. I have been happy with the care and the compassion provided by the staff. He is treated with dignity and kindness. His health is monitored well and treatment provided as necessary. Communication between PJ Care and family is generally very

good. Regular updates and opportunities to meet and discuss any issues/concerns resolved very quickly.

Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre

Hi there, thank you for your lovely words. It is a pleasure to care for your brother and we are so happy to hear you are content with the care we provide. If you need any further support, please know the team is always here for you.

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Review of
PJ Care Mallard House Neurological Care Centre
from Christine S (Sister of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff at PJ Care are very kind and helpful. They know my brother and other residents very well and treat him (them) with great dignity and respect. The barbecue event on the 10th of August was excellent. A lot of time and trouble had been taken to make the event a success. The food was delicious

and plentiful. The music was great and really added to the positive atmosphere. Thank you very much.

Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre

Hi there. Thank you for your lovely words, it's really appreciated. We are so glad to hear you enjoyed the event, it was a wonderful day. Our team are always here to support you.

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Review of
PJ Care Mallard House Neurological Care Centre
from Tania R (Daughter of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

My father has been at Mallard House for six years. He has been well looked after, in what is a calm and friendly atmosphere. The specialist teams helped him enormously to live a full and happy life, as independently as he can, while still watching over him and keeping him safe. The trips out, plus the

entertainers who visit are all very talented, friendly and stimulating. A wonderful team.

Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre

Thank you for the kind words. The whole team at Mallard House does their best to ensure the atmosphere is kept to its utmost friendly yet professional, so this is appreciated when spotted.

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Care Homes Owned by PJ Care Ltd

PJ Care Ltd Locations (3)

PJ Care Ltd Reviews (51)

PJ Care Eagle Wood Neurological Care Centre

PJ Care Eagle Wood Neurological Care Centre

PJ Care Eagle Wood Neurological Care Centre

PJ Care Eagle Wood Neurological Care Centre

PJ Care Bluebirds Neurological Care Centre

PJ Care Eagle Wood Neurological Care Centre

PJ Care Bluebirds Neurological Care Centre

PJ Care Bluebirds Neurological Care Centre

PJ Care Eagle Wood Neurological Care Centre

PJ Care Eagle Wood Neurological Care Centre

PJ Care Eagle Wood Neurological Care Centre

PJ Care Eagle Wood Neurological Care Centre

PJ Care Mallard House Neurological Care Centre

PJ Care Mallard House Neurological Care Centre

PJ Care Mallard House Neurological Care Centre

PJ Care Mallard House Neurological Care Centre

PJ Care Mallard House Neurological Care Centre

PJ Care Mallard House Neurological Care Centre

PJ Care Mallard House Neurological Care Centre

PJ Care Mallard House Neurological Care Centre

Awards / Recognitions (14)

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