1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Mrs V Rattan

Care Homes Owned by Mrs V Rattan

  • Care Homes Owned by Mrs V Rattan

Mrs V Rattan Locations (2)

 

2 Care Homes owned by Mrs V Rattan

Sort by:
View on Map
Bali Hai

14/16 Southbourne Grove, Westcliff-on-Sea SS0 9UR 

  • Care Provided
  • Residential
  • Mental Health
  • Younger Adults
  • 12 Rooms
Brook Care Home

17 Brook Close, Rochford SS4 1HN 

8.3 9 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • 20 Rooms

Mrs V Rattan Reviews (9)

Reviews Posted for members of Mrs V Rattan

Overall Experience

  • 2
  • 6
  • 0
  • 0
  • 1

Date Published

9
4
5
5
4
Review of

Brook Care Home

from Gillian S (Friend of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at the home for over 8 years. She is always cared for not only with her personal hygiene , medical needs , but with kindness and respect. The staff are friendly making visitors feel welcome and also offering refreshments if wanted. If a member of staff enters her room
she always greets them with a smile which says a lot. Over the last few months the home has got even better with the introduction of activity's for those able to join in. To conclude the home has a happy welcoming homely atmosphere which reflects on the moods of the residents .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Brook Care Home

from Gary V (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly two years, when she first moved in, which was our only choice, I found that it was in need of urgent repairs and a lot of TLC, the facilities were not great and her room was cold but the staff were friendly and seemed to be caring. The home was failing on a lot
of issues and under inspection but I did feel my mother was safe and being looked after properly for the first time in a long time, as we were unable to give her the proper care she needed were her own issues. Since the new manager and her team have taken control, the home has massively improved and is undergoing a lot of improvements, repairs, welfare etc., they constantly keep me updated and informed of all changes. The team are fantastic, very caring of my mum's needs, she seems very happy, as are we. The home is now going from strength to strength and I can see a great future for Brook Care Home. Thank you to the manager and her care team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Brook Care Home

from Claire O (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a really caring environment. It has also seen a massive improvement in care and decor in recent months with the new manager. My sister and I couldn't have wished for a better place for Mum in her final years. Two members of staff, in particular, and all the care staff were exceptional

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Brook Care Home

from Kim E (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited with Christmas gifts for Mother-in-law with hubby. Found her in good spirits although she had got back into bed which is normal for her. She is looked after how she responds best to. Staff are extremely friendly and seem supportive of her needs. After her being in a different care home a year
or so ago, this is, by far, a nicer environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Brook Care Home

from N D (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident until urgent safeguarding was taken and he was moved out. No stimulation/activities happen. Residents don't get to go out. All paperwork is not being filled in properly. Social workers are raising issues for other residents and their safety and well-being. The manager walked
out when we raised concerns. The owner should be overseeing what is going on in the home and should be responsible for refurbishing this place. Communication was minimal. Medication was not given if residents refused, we were never told. Behaviour charts not filled in properly which is needed to help prove funding. DoLs were not in place if my father escaped. The place needs a total inspection and refurbishment. One bath/shower/ toilet downstairs for all residents. The other toilet is locked. Cleanliness is poor. The Garden has loose patio slabs, grass has tree roots coming out. 2018 reviews nothing changed. Visit other care homes. You do have a choice where to put your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Brook Care Home

from Jill T (Sister of Resident) published on 26 September 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for several years. At first I was slightly disappointed as I thought the care home was very tired looking and basic. I now realise that it is fit for needs and things have improved a lot. The staff are wonderful, so kind and caring, and the cooked lunches are excellent.
My only concern is there is not much in the way of entertainment or stimulation. My brother is happy and very well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Brook Care Home

from Geoffrey B (Brother-in-law of Resident) published on 31 October 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother in law was placed at the Brook Care Home after suffering a severe mental breakdown at his home. He had lived alone for most of his life, so my wife and I were naturally concerned about how he would react in a home with other people.
Our fears soon became unfounded however, due to the care
and understanding of the staff.
His health gradually improved and he soon felt comfortable living at Brook Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Brook Care Home

from Gillian S (Friend of Resident) published on 16 May 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit on a regular basis and have always had a warm welcome from the staff.
After visiting several homes this one is far superior, not only caring for residents but treating them with respect.
Always on hand when needed.
The food is excellent with variety and presented well.
Completely happy with
all aspects of the home.

Reply from Mandy Lee, Manager at Brook Care Home

Thank you for taking the time to review the home, much appreciated - best wishes, Mandy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Brook Care Home

from Fiona J (Daughter of Resident) published on 8 February 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was cared for here for two years before sadly passing away. All the staff are genuinely caring and treat their residents with respect and compassion. Thank you so much for your care and support.

Reply from Mandy Lee, Manager at Brook Care Home

Thank you Fiona, we really appreciate your time and feedback at such a difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Frequently Asked Questions about Mrs V Rattan

How many Care Homes does Mrs V Rattan own?

Mrs V Rattan own 2 Care Homes.

Which Mrs V Rattan Care Homes have the highest review score?

Brook Care Home & Bali Hai has the highest review score.
Mrs V Rattan in Essex

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mrs V Rattan to verify any information. View our terms and conditions.