Caring Homes Group in Aberdeenshire | 1 Care Home

Review of
Hawkhill House Nursing Home
from Carol M (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My dad was in for respite whilst my mum was in hospital. He has early stage dementia and is at risk of falling. He was well cared for and some of the staff went over and above to look after him. The food and activities were all good. There was a lot of upgrading of the outside area whilst Dad was there.

Reply from Scarlett MacDonald, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review, Carol. We are so pleased to read your positive comments about your dad's care at Hawkhill House and that our team made sure he was well cared for. It's also great to hear the food and activities met your expectations. Your feedback will be passed on to the team who will be delighted with your review.

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Review of
Hawkhill House Nursing Home
from Judy M (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mum moved into Hawkhill in April after not being able to cope with looking after herself in her own house. As she has memory issues, this wasn't easy for her to agree to moving out of her home of 45 years, however, the lovely caring staff, tasty meals, great activities and entertainment soon had

her settled in no time. She commented on everyone being "so very nice and helpful" and I can very much agree with that comment. Anytime I've been visiting I've had first-hand experience of just how helpful everyone is - this covers all staff and not just nurses and carers. With the death of my dad in September this year, everyone gave great care and compassion towards our family who all came together to console my mum and help her through such a big event in her life. They had just celebrated 66 years of marriage together in July where Hawkhill had provided a cake and party facility for them both on the day. A devastating blow which Mum is now slowly coming to terms with thanks to all staff.

Reply from Scarlett MacDonald, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so sorry for your loss of your dad and understand that it was a very difficult time for your mum. We're glad to have provided great care and compassion for your family, and also that our Home is meeting your mum's expectations regarding the support and services we provide. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Hawkhill House Nursing Home
from Lynda S (Niece of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

The care my aunt received whilst living at Hawkhill House Nursing Home was excellent. All staff were supportive and went out of their way to offer her assistance and to ensure her needs were met. The care home was kept immaculate. My aunt was happy and relaxed and felt at home in Hawkhill.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review, Lynda. We are so pleased to read your positive comments about your aunt's care at Hawkhill House and that her needs were met while she was with us. Your feedback will be passed on to the team who will be delighted with your five-star review.

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Review of
Hawkhill House Nursing Home
from Gillian K (Daughter of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved into Hawkhill just before her 100th birthday. The kind and caring staff helped her settle quickly and smoothly. They constantly checked with me and her what she did/didn't like - including what she wanted to do on her birthday. They then set up her birthday party exactly as she wished - right

down to the type of cake. We had a wonderful memorable day. Thank you all so much!

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care at Hawkhill House and we're glad to have made her 100th birthday a memorable one! Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Hawkhill House Nursing Home
from Bill D (Son of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My dad moved to Hawkhill in March this year. His mobility was his main issue and staying at home was no longer viable. My first visit to the home was very pleasing indeed. There is a happy atmosphere in Hawkhill which is obvious as soon as you enter. The staff are all very friendly, helpful and cheerful.

My dad unfortunately did not wish to participate in any of the many activities available, preferring to stay in his room. Staff looked after him very well. There was always someone popping in to see that he was okay day or night. He had his meals served in his room. He often commented on how varied and how good the food was.
Sadly, my father passed away at the end of July, but in his last days, the nurses, carers and domestic staff bent over backwards ensuring that he was as comfortable as possible and in keeping me informed on how he was.
I can only thank everyone at Hawkhill for helping my dad. It was comforting to know that he was being well looked after during his stay.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for your kind words and recognition of the team at Hawkhill House. We are so sorry for your loss and we hope we made your dad's time with us as comfortable and as peaceful as possible. It's lovely to hear that you felt comforted that he was being well looked after while he was with us. Your comments will be passed on to the team.

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Review of
Hawkhill House Nursing Home
from Harry Y (Son of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

My mum moved into Hawkhill House earlier this year. We were very anxious as all indications were that my mum would not be happy. However, despite my mum's health issues, she is clearly living her best life at Hawkhill. Mum's quality of life is immeasurably improved even though she may not realise it.

All staff are incredibly caring and we can see often how they deal sensitively with all the issues that can arise within the home. The online feedback tools are very useful to get real-time feedback on my mum's day-to-day activities and medical history. Every day there are activities for Mum to take part in - many of which will be new to Mum but the coordinators do a great job of encouraging and facilitating participation. The food is excellent and consequently Mum's diet has improved significantly. Every single member of staff we have encountered are gentle but professional, they clearly know my mum and it provides great comfort to us to know Mum is being well looked after.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care at Hawkhill House and it is lovely to hear her quality of life has improved while she has stayed with us. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Hawkhill House Nursing Home
from Linda M (Relative of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

Exceptional loving care and attention given to our dad/grandad/great-grandad during his 3-month stay there. We, as a family, cannot praise the home and staff highly enough. Without exception, all the staff were kind and caring and provided a beautiful safe home for our loved one. Thank you.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a 5-star review. We are pleased to read your positive comments about your relative's care at Hawkhill House and it is lovely to hear that your family appreciated the care provided and quality of the home. Your feedback will be passed on to the team.

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Review of
Hawkhill House Nursing Home
from S J (Sister of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

My sister settled into Hawkhill very easily. This is due to the level of care and compassion shown to her. As a visitor, I find the staff welcoming, happy and cheerful at their work. All areas of the home are very clean as are the residents we meet, taking into account all their special requirements.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your sister's care at Hawkhill House and it is lovely to hear she has settled in at the home. Your feedback will be passed on to the team who will be delighted with your 5 star review.

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Review of
Hawkhill House Nursing Home
from Catherine W (Daughter of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

My dad moved into the home in February, and we were delighted that he has settled in really quickly. My dad was so independent living on his own. All members of staff have been excellent at making him feel at home.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your dad's care at Hawkhill House, and it is lovely to hear he is settling in at the home. Your feedback will be passed on to the team who will be delighted with your five star review.

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Review of
Hawkhill House Nursing Home
from K F (Guardian of Resident) published on 22 March 2024

Submitted via Website • Report

Overall Experience

I have been very happy with the excellent care provided at Hawkhill. I have never passed a member of staff who is not smiling. The staff are always helpful whenever I have a question and I am always made to feel welcome. My client’s health has improved hugely as a result of the consistent care she has

received. Thank you

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team at Hawkhill House and that the standard of care we deliver is making such a positive difference. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Hawkhill House Nursing Home
from J M (Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

Accommodation excellent. Staff are pleasant and helpful, I feel very comfortable here and have no complaints. I feel very much at home here and can't complain about anything.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Hawkhill House. All comments will be passed on to the team.

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Review of
Hawkhill House Nursing Home
from K Y (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

We were impressed after our initial tour of Hawkhill House for my mum who has dementia and didn't feel that we needed to view anywhere else. Hawkhill House is very homely, the rooms are a good size and all with ensuite and tv's. It has an open-door policy so you can visit at any time, staff allow access

and is therefore very secure. There are daily activities displayed on their wall which we like to look at. The staff are caring and treat residents with dignity. Mum has settled in and appears relaxed and happy there. Relatives are encouraged to make suggestions and feel involved. Excellent overall.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum’s care at Hawkhill House and it is lovely to hear she is settled in at the home. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Hawkhill House Nursing Home
from T F (Friend of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

Friendly and welcoming staff and manager.
The staff are very knowledgeable.
The residents have a wonderful mixture of activities and things to occupy their time.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for your kind words and recognition of the team at Hawkhill House. We continually strive to improve the care and service we provide, and we’re happy to see our activities are being noticed in a positive way. Your comments will be passed on to the team.

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Review of
Hawkhill House Nursing Home
from Mike T (Husband of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience

When I felt I could no longer care properly for my wife at home, I was very apprehensive about her moving into a nursing home.
From the moment I entered Hawkhill House, I was impressed by the general atmosphere and friendliness of the staff I met. Sadly, my wife was only in the home for four days and

was unable to take part in activities other than watching the lovely pantomime put on by the staff. Throughout that time, everyone was extremely kind and caring and I knew she was being very well looked after.
I was impressed by the professionalism of the staff and the very obvious positive team spirit. It was clear that everyone enjoyed their work in Hawkhill and this good feeling is transmitted to visitors and residents.
The manager should be very proud of the team she has built up.
Thank you all very much for helping me and our family through such a difficult period in our lives.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you, for your kind words and recognition of the team at Hawkhill House. We are sorry for your loss, and we are pleased that your wife received the care that she deserved while she was staying with us. Your comments will be passed on to the team.

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Review of
Hawkhill House Nursing Home
from K K (Daughter of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

My father is 96 and was admitted to Hawkhill House, a couple of weeks ago. Since that day, I have felt a sense of relief that my father is being so well cared for. He says the food is ‘first class’ and the nurses and staff are kind and caring. My experience with the Manager and her staff is that they

are exceptional, kind, knowledgeable, professional and friendly. Every time I go to visit my father, they tell me where and how he is in the home – before I even ask.
I first rang Hawkhill 2 weeks ago to get help for my father (I live in New Zealand and had just arrived). The Manager and a senior Nurse came and assessed him within 3 hours, and with both his and my agreement, moved him into the care home the same day. Since then, his appetite, general demeanour, mobility and conversation have all improved beyond expectation. I can only thank them all for their continued kindness, calm professionalism and genuinely caring attitude, which prevails throughout Hawkhill House.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your father’s care at Hawkhill House, and it is lovely to hear he is settling in at the home and enjoying the food that’s provided. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Hawkhill House Nursing Home
from J M (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

I would like to thank everyone for the service and care every time we came in he was cheery and he said he liked the activities and concepts, food and company.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care provided at Hawkhill House. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Hawkhill House Nursing Home
from J S (Niece of Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience

When I first came to visit my aunt, I was unhappy with what I saw and smelled. After having the opportunity to attend a family meeting, one nurse was very kind to answer all of my concerns, share the care plan and address my concerns.
It's very difficult to live so far away and depend on others to

care for her.
I am going back to my home secure in the knowledge she is being well looked after.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave a review and for your comments about our home and team. We are pleased to hear that the family meeting was helpful and that you are confident in the care that is being provided to your aunt. We continually strive to improve the care and service we provide and have taken on your feedback, which we will pass on to the team.

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Review of
Hawkhill House Nursing Home
from Patricia D (Daughter of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience

I was invited to join my mother in preparing and then enjoying the meal which was cooked in situ. It was a great opportunity to bond with my mother in a scenario just like we used to do when she lived independently. It was also a lovely opportunity to engage with the 2 nurses who were in charge in a

non-professional capacity and have a general chat on a range of issues.
I must praise the range of activities on offer at Hawkhill House. My mother loves to participate in them. The meal, too, was delicious.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

We would like to thank you for taking the time to leave us a review and for your positive comments about the home and team at Hawkhill House. We’re glad you enjoyed spending time with your mother at the home and it’s great to hear how much she enjoys the activities we offer. All comments will be passed on to the team.

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Review of
Hawkhill House Nursing Home
from Beverlie W (Daughter of Resident) published on 15 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been here for 4 years - the reason we chose Hawkhill was because of its homely feel, unlike other homes in the area. Overall she has had a good experience, treated and cared for well! Staff do a good job and act upon queries efficiently.

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We appreciate your kind words and recognition of the team at Hawkhill House, and we’re glad your mother is getting the care she deserves. Your feedback will be shared with the team.

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Review of
Hawkhill House Nursing Home
from Wendy W (Niece of Resident) published on 28 July 2023

Submitted via Postal Card • Report

Overall Experience

The staff at Hawkhill House Nursing Home are very kind and caring towards my aunt and the other residents. She is treated with dignity, there is always something going on for the residents to take part in for example, trips to the park and a 'come dine with me' experience. The rooms are always clean

and tidy and the food is excellent. Keep u the good work!

Reply from Mel Shearer, Home Manager at Hawkhill House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your aunt’s care at Hawkhill House, and that the room's cleanliness and food is kept to a high standard. Your feedback will be passed on to the team who will be delighted with your 5* review.

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