Caring Homes Group in City of Edinburgh | 1 Care Home

Review of
The Manor
from Neil M (Son of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

My dear Mum lived at the Manor for the last 9 months of her life. I have been so impressed by the friendliness, care, compassion and communication of each and every member of staff. Despite my Mum's limited mobility and medical conditions, she was made very comfortable and as pain-free as she has been

in a number of years during her time there. The facility is immaculate throughout and has a high level of decoration and facilities available. She had a lovely view over the playing fields which she often commented on. The communication when any issues arise was as regular as required and I could tell that my Mum developed real friendship bonds with many of the staff and care team. The empathy, compassion and dignity with which she was treated in her final days were second to none and very much appreciated by myself and my family!

Reply from Akbar Mir, Home Manager at The Manor

Thank you for your kind words and recognition of the team at The Manor. We are sorry for your loss, and we are pleased that your Mum received the care that she deserved while she was staying with us. Your comments will be passed on to the team.

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Review of
The Manor
from A M (Friend of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

The manor is a fantastic facility with staff being ever so welcoming to everyone who crosses the threshold! The attention to detail from the amazing receptionist to the nurse in charge of the unit is flawless! There is no question too large or small every single little detail is taken care of! So absolutely

glad that my loved one is being cared for in such a kind and loving setting! Thank you all at the Manor for being so fantastic at your roles.

Reply from Akbar Mir, Home Manager at The Manor

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your loved one is receiving and recognition of the team at The Manor. Your feedback has been passed on to the team.

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Review of
The Manor
from Sharon J (Daughter of Resident) published on 22 December 2023

Submitted via Website • Report

Overall Experience

My mum lived at The Manor for the last 22 months of her life. The ethos of the home shines through as one of trying to give residents a homely environment whilst attending to any extra caring and nursing needs. The staff exude kindness, professionalism, humour and intelligence, being attentive to the

residents and the relatives, listening carefully to both, and always welcoming visitors openheartedly. When/if there were minor difficulties, they were dealt with politely and speedily. The building manages to be spacious, and also cosy, its numerous social areas being used for daily activities, ensuring that residents have opportunities to continue some of their interests in life. In contrast, the en suite bedrooms offer comfortable private space, with staff popping in regularly to meet any needs, or to just be friendly and say hello. I want to thank staff for helping Mum, family members and me, navigate the last part of my mum's life with such professionalism, tenderness and love.

Reply from Akbar Mir, Home Manager at The Manor

Thank you for taking the time to leave us a review. First of all, we are very sorry for your loss, we are glad to have played a part in helping your mum’s time at the home be as comfortable and enjoyable as possible. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
The Manor
from Jane F (Daughter of Resident) published on 16 August 2023

Submitted via Postal Card • Report

Overall Experience

We, the family, have been very happy with the care given to our mum. The staff are all very helpful and very kind. We have been notified if there has been a problem, no matter how small which we appreciate. The range of activities on offer is fantastic and I'm sure Mum benefits from them. Mum is happy

that her room looks on to the garden, and often mentions it. The Manor is a very welcoming place to visit and nothing is a problem to the staff.

Reply from Akbar Mir, Home Manager at The Manor

Thank you for taking the time to leave a review for The Manor, and for your positive comments about our home and team. We are pleased to hear your mum is enjoying the view from her room out to the garden and the activities on offer have been beneficial to her. Your comments have been shared with the team who will be delighted to hear your feedback.

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Review of
The Manor
from P M (Nephew of Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience

We chose this care home for the level of care they provide, the friendliness of the staff and the overall facilities available.
Other family members have agreed they couldn’t have hoped for more from a care home!

Reply from Akbar Mir, Home Manager at The Manor

Thank you for taking the time to leave a review for The Manor and for your positive comments about our home and team, and we’re glad your family members are in agreement too! We are continually striving to improve the care and service we provide and appreciate your feedback.

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Review of
The Manor
from Angela C (Friend of Resident) published on 18 July 2023

Submitted via Postal Card • Report

Overall Experience

The accommodation and grounds are very nice, clean, modern and well thought-out. Carers are friendly and helpful. The receptionist is extremely kind, thoughtful and caring. The bistro is a lovely place to sit, chat and have tea/coffee and cake. The gentleman who oversees the bistro is friendly and always

happy to help.

Reply from Akbar Mir, Home Manager at The Manor

Thank you for taking the time to leave a review, Angela, and for your positive comments about The Manor and the team. We continually strive to improve the care and service we provide and appreciate your feedback, which will be passed on to the team here.

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Review of
The Manor
from Pam B (Stepdaughter of Resident) published on 10 July 2023

Submitted via Postal Card • Report

Overall Experience

My stepmother was only in your care for a month and in that time I was very impressed with the care that she was given. She was in a beautiful room, the staff were very attentive and kind and we were very taken with the facilities of the care home, although she was not well enough to enjoy them. Towards

the end of her life, the staff were very good at keeping me informed of all that was going on.

Reply from Akbar Mir, Home Manager at The Manor

Thank you, Pam, for your kind words and recognition of the team at The Manor. We are sorry for your loss and we are pleased that the care your stepmother received while staying with us was to a high standard. Your positive comments will be passed on to the team.

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Review of
The Manor
from Mhairi M (Daughter of Resident) published on 3 July 2023

Submitted via Postal Card • Report

Overall Experience

Since my mum has come to stay in The Manor, she has begun to settle in. My mum responds very well with staff and they also relate well with her. Although my mum is not yet taking part in activities, I believe this will come in time. My mum is well cared for at The Manor and when I leave my mum I feel

comfortable leaving her and know she is safe and settling bit by bit every day. The Manor is clean, the food is good and the staff appear to be happy in their jobs, all of which are important factors to run a great nursing home.

Reply from Akbar Mir, Home Manager at The Manor

Thank you for taking the time to leave us a review Mhairi. It’s great to hear that your mum is settling in well and it’s to be expected that it will take a bit of time to fully settle into her new home. If there are any activities that your mum would like to do specifically, please do let us know and we can tailor something for her. Please feel free to get in touch with me if there is anything else we can do to help your mum settle in.

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Review of
The Manor
from N E (Resident) published on 24 March 2023

Submitted via Postal Card • Report

Overall Experience

I stayed in The Manor for 9 days following orthopaedic surgery, hoping to help the recovery process without the stress of domestic matters. The care I received was second to none. The care and nursing staff were exceptionally kind and willing to help. Their attitude was positive and cheerful. I doubt

I could have coped at home three days after surgery whereas at the home, help was available by pressing a button. I would have no hesitations in recommending The Manor for respite, convalescence or residence.

Reply from Akbar Mir, Home Manager at The Manor

Thank you for taking the time to leave a review for The Manor and for your positive comments about our home and team, we are pleased to hear that you enjoyed your short stay with us. Your comments have been shared with the team who will be delighted to hear your feedback.

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Review of
The Manor
from R E (Daughter of Resident) published on 14 February 2023

Submitted via Postal Card • Report

Overall Experience

From the moment you enter The Manor, you receive a warm welcome and know that this is somewhere special. My mother was admitted in December 2022 and unfortunately, did not live long enough to fully benefit from the care at The Manor. I cannot praise highly enough the staff at all levels for the care

and attention both my mother and myself and my husband received. Everyone went above and beyond. I would highly recommend The Manor.

Reply from Anne-Marie McKeich, Home Manager at The Manor

Thank you for your kind words and recognition of the team at The Manor. We are sorry for your loss and we are pleased that your mother received the care that she deserved while she was staying with us. Your comments will be passed on to the team.

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Review of
The Manor
from Euan M (Relative of Resident) published on 1 November 2022

Submitted via Website • Report

Overall Experience

I visited my relative and she told me she played bridge on Tuesday afternoon. It's hard to say how delighted I was to hear this, she enjoyed it enormously, as did the others playing with her. She told me how happy she is at The Manor and she cannot think of anything that could be done to improve it.

What an enormously reassuring statement this is for us.

Reply from Home Manager, Home Manager at The Manor

Thank you for taking the time to leave us such a fantastic review Euan! We're happy to hear that your relative is enjoying the activities we offer at The Manor. I will pass on your kind comments to the whole team.

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Review of
The Manor
from Margaret L (Wife of Resident) published on 1 November 2022

Submitted via Postal Card • Report

Overall Experience

Having been a visitor regularly for a few years now, I can say in all honesty that my husband seems settled and happy with the status quo. I find that the staff care for him and myself very well.

Reply from Home Manager, Home Manager at The Manor

Thank you for your lovely comments, Margaret. The care and services we deliver as a team to our residents and families is extremely important to us. We are pleased to hear your husband is settled at The Manor. Your feedback will be shared with the team.

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Review of
The Manor
from M A (Respite Resident) published on 22 April 2022

Submitted via Postal Card • Report

Overall Experience

I have found the care and friendliness of the staff to be all I could hope for. The food is good and varied. I have no complaints.

Reply from Home Manager, Home Manager at The Manor

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at The Manor. The team join me in thanking you for your positive comments.

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Review of
The Manor
from Douglas A (Respite Resident) assisted by family/friend published on 20 April 2022

Submitted via Postal Card • Report

Overall Experience

It was my first experience of respite care and I was very pleased it was so enjoyable. I found the staff very caring and helpful and nothing was too much trouble for them. My room was very clean and comfortable and my visitors were made very welcome. Hopefully, I will be able to return for further respite.

Reply from Home Manager, Home Manager at The Manor

On behalf of The Manor team, we would like to thank you for your wonderful feedback and look forward to welcoming you back in the future. Thank you again for your review.

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Review of
The Manor
from Fiona S (Daughter of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience

A lovely and friendly positive team of staff. Good and flexible care that is based on patients' individual needs. A clean environment. They are respectful of patients and welcoming to family visitors. My Dad is calm, clean and comfortable here.

Reply from Home Manager, Home Manager at The Manor

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your dad is receiving such great care at The Manor and will pass on your kind comments to the whole team.

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Review of
The Manor
from P B (Daughter of Resident) published on 23 March 2022

Submitted via Postal Card • Report

Overall Experience

Our mother was living in the Manor care home and moved into the home during covid times. The staff were caring, attentive, kind and patient with her at all times. I have the utmost respect for all the staff in the Charlotte Suite and want to say a big thank you to each and every one of them who looked

after our mum.

Reply from Home Manager, Home Manager at The Manor

Thank you for your kind words and recognition of the team at The Manor. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review of
The Manor
from Alun E (Grandson of Resident) published on 17 February 2022

Submitted via Postal Card • Report

Overall Experience

Come to visit our grandma for her 90th birthday. The staff couldn't have done more and made us feel welcome. Great to know that she is being taken care of so well.

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Review of
The Manor
from A E (Son of Resident) published on 15 February 2022

Submitted via Postal Card • Report

Overall Experience

Absolutely outstanding care and facilities. The staff are wonderful. Nothing is too much trouble. Thank you.

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Review of
The Manor
from J M (Resident) assisted by family/friend published on 3 November 2021

Submitted via Postal Card • Report

Overall Experience

Whilst the standard of care, quite naturally, varies from person to person, I am generally satisfied with the care I am receiving at The Manor. However, the quality of the food could be improved upon to match my personal tastes.

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Review of
The Manor
from D L (Resident) published on 14 July 2021

Submitted via Postal Card • Report

Overall Experience

My father was brought here under unusual circumstances. His wife refused to have him home from the hospital after having Covid. He doesn't want to be here and thinks he's going home. Staff understand this and take it day by day with him. Without exception, all I have witnessed is a caring and patient

attitude from all the staff. Any concerns or care requirements are attended to shortly after I have raised them, The food smells great! My dad's room always seems clean and tidy. My only concern ongoing is that my dad doesn't get enough exercise to stop his bad knee from getting worse.

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