Caring Homes Group in Isle of Man | 1 Care Home

Review of
Castle View Care Home
from D W (Stepdaughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Resident very happy. Always laughing with staff and very comfortable in environment.
Staff always ensure he has enough to eat and drink and engage him in activities regularly.
Resident had a birthday party this month and a beautiful afternoon tea was made, a private room for family and young children

thought of with games being provided.
All had a lovely time. Thank you Castle View.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave a review for Castle View Care Home and for your positive comments about our home and team. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Elly G (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident at Castle View Nursing Home for the last 3 months. The staff are kind and attentive. The home is clean, well-maintained, and has a warm, welcoming atmosphere. There are plenty of activities to keep residents engaged, and communication with family members is excellent.
I

would recommend Castle View Nursing Home.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Y W (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff makes Castle View feel like a home. They always have a hug and a kind word for the residents and family members. Nothing is too much trouble. The facility is spotlessly clean and the amenities and activities are wonderful. Again, it's the staff involved with enriching the resident's lives

that makes Castle View such a special place. Thank you!

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Lynne M (Wife of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

Two years as a resident, my husband is looked after so well, the staff are amazing, caring, entertaining and full of empathy. Every day is a challenge for them all and they do their absolute best, often against all odds. Dementia is the most dreadful disease but they understand the needs of both residents

and families, allowing families to live their lives knowing their loved ones are cared for well. Still feel staff need more support in so far as if they are ill themselves (bigger issues) they should be paid - loyalty deserves support.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Castle View, and it is lovely to hear you're happy with the team that work here at the home. Your feedback will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from J W (Wife of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

I feel my husband is being cared for very well, his needs being accommodated. The staff are all friendly and helpful and offer support to me as well as my husband.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Julia W (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother is very well cared for and appreciated, her needs are met plus her wants. She feels at home here and I feel welcomed and cared for every time I visit. The staff are professional yet friendly and more like family. I feel reassured, when I am not on the island, that mum is in the best place

and cared for in a loving appropriate way. Thank you.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from D C (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

My dad only arrived at Castle View last week, but since he arrive we can not praise the care he has been given enough. All of the staff are so friendly and the way they engage with dad is lovely to see, they have fun with him too which I know he likes. This was a very hard decision for us as we did

all we could to keep dad in his own home. Dad deserves the best care possible and we know he will get that here. They have made us feel so welcome too, which helps in such a difficult time.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from R R (Power of Attorney of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

The review was carried out in an unhurried manner. This type of resident is in a vulnerable position and it is good to think that there is great consideration given to their welfare. It gave a good opportunity to raise any concerns which may exist, which one can only hope will be acted upon.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from R W (Daughter of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother is treated with respect, friendliness and kindness. All her needs are taken care of quickly. The staff are a joy and have her laughing everyday. From nurses to cleaners, everyone worked so hard, especially the carers, but always with a smile. The whole of Castle View Nursing Home is spotlessly

clean. The daily selection of food is very varied and they go out of their way to accommodate mum's whims when possible. I can not praise all at Castle View enough.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Neil W (Partner of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Castle View Nursing Home are doing their best to care for my partner who is in an advanced stage of dementia. It is a difficult task at the best of times but in general the care is as good as it could ever be, apart from one to one/ 24 hours/7 days per week, which is not entirely an option.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from M P (Son of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been resident for over 2 years now and is very settled. The staff are very attentive and caring towards mum and other residents. Always giving a friendly wave and say hello when passing. Staff are always available to answer queries or sort any problems.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and its lovely to read your comments reflect this. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from A A (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Castle View is a good care home. The structure is pleasant. Manager personable and friendly, nursing staff professional, carers carry out assigned duties. However, on more than one occasion, points I have raised have not been satisfactorily addressed:
1. Catering service could be improved by privileging

quality over quantity and serving food at the desired temperature.
2. Response time to the call bell is often unacceptably lengthy, forcing resident to resort to other means of attracting attention.
3. Handling of laundry needs improvement: too often named and numbered items are mislaid.
Also, with a few exceptions carers are less personable than they could be, considering they are caring for elderly, fragile individuals needing reassurance and kindness. Recently my relative has been unwell but has not received the extra attention and sympathy one should expect. Communication with staff especially on weekends is difficult. The two staff mobile phones on my relative's floor are often switched off.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave a review for Castle View Nursing Home. The care and services we provide to our residents and their families are important to us. We are always looking at ways to continually enhance our care and services, and your feedback is very valuable to us. I am aware that you are in contact with the team in the home, and will meet with them for more updates when you visit the island later this month. Thank you again for your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from M M (Friend of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

A lovely visit showing how excellently my friend is being looked after. From an initial phone call to the swift welcome, and then the time with my friend. The team was efficient, unobtrusive, helpful, and always incredibly kind. We were offered refreshments and help at every stage. My friend is loving

the home! Great job - well done!

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Katie F (Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

Castle View is like a five-star hotel.
The staff are kind and attentive. The food is delicious.
The room is ver comfortable and has a lovely view over the hills.
My room is kept spotlessly clean.
The staff are always cheerful and nothing is too much trouble for them.
All in all, I am extremely

happy here.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from E B (Wife of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

My husband was in Castle View for three weeks whilst I attended a family wedding. He did not altogether enjoy the experience. The savory food he felt was not of a good standard- he is not a big eater but he complained that meat portions were extremely small. I told the manageress- she contacted the

person in charge of the kitchen who replied to me that they would see to the problem. However, when I got my husband home he said the portions did not improve! The other problem was buzzers going off constantly in the corridor- very stressful for the residents. I understand why they have them in the rooms but when one resident is constantly using the buzzer surely it should be isolated and the nurses make a point of checking that person on a regular basis.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve our 'food and drink' offering, 'activities' and 'rooms' at Castle View to improve them further. Your feedback will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from R W (Daughter of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

Mom has lived in Castle View Care Home for over 1 year now and both she and all the family are extremely satisfied with the level of care. All the staff are professional, easygoing, friendly, and go the extra mile. It made Moms stay feel like home. They will always say hello and stop by for a chat.

Thank you for everything you do - it is very reassuring for us to know Mom is so well cared for.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Peter A (Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience

I have been a resident here for 3 1/2 years and my wife 4 years. During this time, we have had 3 managers, sometimes standards have ranged from poor to exceptional, but on the whole satisfactory. The nurses, carers and supporting staff on the whole are very caring, with our manager showing the way and

with many staff going out of their way to be helpful, in spite of being occasionally short-staffed. Noise from televisions and doors slamming are constant, problems as sound insulation seems non-existent. But overall, I would at present recommend the nursing home.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Peter, thank you for taking the time to leave a review for Castle View and for your comments about our home and team. We are pleased to hear that both you and your wife are appreciative of the team's efforts at the home and that you would recommend living at the home to others. We continually strive to improve the care and service we provide and appreciate your feedback which we will take on board.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Tracy W (Daughter of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience

My father continues to be very happy at Castle View Nursing Home. He is a very quiet and shy man who doesn't like to take part in group activities but I and the activities organiser try to encourage him. I hope they have success as it concerns me sometimes that he is isolated. Regardless, he enjoys

his chats with staff and it is a blessing that he really likes all the staff. They are incredibly friendly and caring.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review, Tracey. We are so pleased to read your positive comments about your father's care at Castle View and it is lovely to hear he enjoys speaking to our team. Your feedback will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from F F (Wife of Resident) published on 22 December 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care he has. I just wish he would use his walker a bit more often. The staff are all very good to all the patients.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Castle View and it is lovely to hear you are happy with the level of care being received at the Home. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Castle View Care Home
from Barbara G (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

My mother cannot stand or walk therefore totally reliant on staff. Qualified nurses are, on the whole excellent, caring and compassionate, carrying out any interventions professionally. All staff are pleasant but carers not always 'caring' e.g items such as call bell, telephone etc left out of reach.

I recently found Mum with faeces under and around her nails suggesting that she had not been washed properly. The food is plonked in front of her but she cannot cut up many foods and uses her fingers to eat! The water jug is not changed regularly. Mum describes some staff as 'rough' when dressing her and putting her in her chair. The table in front of Mum is not cleaned.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Barbara, thank you for taking the time to leave a review for Castle View. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve the services we are providing at Castle View, as we believe your mum deserves the best care possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Caring Homes Group in Isle of Man

Caring Homes Group Locations in Isle of Man (1)

Caring Homes Group Reviews in Isle of Man (49)

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Castle View Care Home

Awards / Recognitions (39)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers