Caring Homes Group in Norfolk | 2 Care Homes

Review of
Brooklyn House Nursing Home
from R C (Brother of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very sociable and polite. Care of my brother is very professional and compassionate and as a family are more than happy with the care he received.All in all 10 out of 10 for an exceptional all round performance/operation.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about our home, Brooklyn House, and we're glad that your family are happy with the care we're providing for your brother. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Brooklyn House Nursing Home
from Jacqueline S (Friend of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

I always find the staff very pleasant + helpful, also happy atmosphere, within the home, the care of patients is excellent.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

Thank you for taking the time to leave us a review, Jacqueline. We are so pleased to read your positive comments about our home, Brooklyn House, and the level of care that we strive to meet every day. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Sanford House Nursing Home
from Pat P (Wife of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My husband spent his final weeks at Sanford House Nursing Home, and I cannot begin to express my gratitude to the entire team for their kindness and compassionate care. Every need was met with warmth, patience, and a smile-nothing was ever too much trouble.
The home itself is immaculate, with bright

and welcoming spaces that create a comforting environment. A special thank you to Senior Nurse, whose exceptional dedication went above and beyond to ensure my husband and our family felt as comfortable and supported as possible.

Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Sanford House Nursing Home. We are so sorry for your loss, and we hope we made your husband's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.

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Review of
Brooklyn House Nursing Home
from Linda S (Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

I had visited my husband in Brooklyn House Nursing Home for two years and was overwhelmingly impressed with (A) the friendliness and caring of both my husband and me as a visitor. So when I became too poorly to cope as home, I knew there was only one place I wanted to be. Had no hesitation in selling

my bungalow to pay for me to be a resident and I don't have any regrets whatsoever. Best decision I ever made.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about our home, Brooklyn House, and it is lovely to hear that coming to us was the best decision you made. Your feedback will be passed on to the team who will be delighted with your five-star review.

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Review of
Sanford House Nursing Home
from Joanne N (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Our father was admitted to Sanford House Nursing Home from hospital on 7/1/25. He was only in the home a short time before he passed away there on 26/1/25. However, we can not speak highly enough of all the staff we came across whilst our dad was there. They were all so lovely, very attentive and efficient

and cannot fault the care he received there in his final weeks and days.
We would wholeheartedly recommend this home with regard to care, nursing, family support and especially the palliative care. Our dad was treated with dignity and we appreciate that very much.

Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

We would like to thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. We are sorry for your loss, and we hope we made your father's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review of
Brooklyn House Nursing Home
from P S (Brother of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife and I visited Brooklyn House Nursing Home on behalf of my sister, who has now taken up residence there, on our recommendation. The initial view was of a modern well-equipped building, but the main consideration was the staff. All the ones we met were very helpful, welcoming and extremely pleasant.

Since residing there, my sister has found the staff very accommodating to her quite demanding needs. As she has had multiple sclerosis for some years, she does require a substantial amount of help which is always forthcoming.
Having been on her own for many years my sister is gradually being drawn out of her room by the various entertainments laid on by the staff. She really enjoyed the visit by the Owl Sanctuary and was encouraged to fuss one of the birds. A first for her.
She also enjoyed the Christmas buffet with the Elvis impersonator, and commented that the staff had gone out of their way to make the days enjoyable.
We have peace of mind, knowing she is being looked after to a very high standard.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about your sister's care at Brooklyn House and it is lovely she enjoyed the visit from the owl sanctuary and our Christmas buffet with entertainment. Your feedback will be passed on to the team.

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Review of
Brooklyn House Nursing Home
from B B (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My mum was a resident at Brooklyn House Nursing Home from December 2020 until she passed away in October 2024. I have nothing but good things to say about the care that she received from the team at Brooklyn House.
Thank you for looking after my mum so well.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

Thank you for your kind words and recognition of the team at Brooklyn House. We are so sorry for your loss, and we hope we made your mum's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.

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Review of
Brooklyn House Nursing Home
from R T (Son of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at the home since February. The home is very welcoming; the staff are friendly and very attentive.
Excellent level of care shown by the nursing/care staff when my mother fell ill recently.
No hesitation in recommending this home to family/friends.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Brooklyn House. It's lovely to hear the level of care is meeting your expectations and that you'd have no hesitation in recommending our home to others. All comments will be passed on to the team.

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Review of
Sanford House Nursing Home
from M N (Husband of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

The care home manager has transformed what was a dated approach in that home into an absolute gem. My wife's 49 and has MS and as she's way too young to be in a nursing care section but is the time they spend one-on-one and even on days off making sure my wife and other residents get that personal connection

is way above and beyond. This isn't funded, and this isn't in not just in my wife's situation but others this isn't because it's extra funding they do it because they care I've spoken and expressed this to the manager who's always available to talk. I've myself worked in care homes and leadership starts from the manager and getting a team to support their idea of excellent care and that's exactly what's being achieved that home has really started to shine under her and I'm very thankful.

Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Sanford House Nursing Home
from Roly G (Son of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

Dad was in need of urgent residential nursing care and Sanford although 30 minutes from his home proved to be the perfect place for him in his final 2 months of life. The family can't thank the team enough for the care and compassion they showed Dad. He was happy to be here and they made his time here

pleasant and soluble as much as they could before he was too weak to join in - but he was happy at his end of life. And when that came he was comfortable, pain free, and loved. Thank you Standford for all being so wonderful to our Dad.

Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. We are so sorry for your loss, and we hope we made your Dad's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review of
Brooklyn House Nursing Home
from Toya W (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum has recently moved into Brooklyn House. The family are very pleased with her care. The staff are wonderful and very caring. We all are very pleased with everything.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about Brooklyn House and that you and your family are happy with the care your mum has received with us. Your feedback will be passed on to the team who will be delighted with your review.

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Review of
Brooklyn House Nursing Home
from Simon A (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Very clean care home. Excellent facilities, welcoming to relatives, friendly and caring staff. Food of a high standard. Very good activities and entertainment. Would highly recommend it to others looking to put loved ones into care.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about Brooklyn House and that you'd recommend us to anyone searching for care for their loved ones. Your feedback will be passed on to the team who will be delighted with your review.

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Review of
Brooklyn House Nursing Home
from Linda W (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

I have found the staff to be very welcoming. Mum has been a resident since June 2024 and has settled in well and concerns have been dealt with regarding Mum's health and well-being. I actively recommend this care/nursing home.

Reply from Rosalind Godfrey, Home Manager at Brooklyn House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care at Brooklyn House and it is lovely to hear she's settled into the home nice. Your feedback will be passed on to the team who will be delighted with your review.

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Review of
Sanford House Nursing Home
from Petra D (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Since moving to Sanford House Nursing Home my dad has been treated with the utmost care and attention. All the managers and staff have been fantastic and we are very sorry that he has had to move, it is not our choice. Thank you for everything you have done for him, we are very grateful.

Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and your feedback reflects this. Your comments will be passed on to the team.

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Review of
Sanford House Nursing Home
from Vivienne E (Wife of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

When someone you love has care needs greater than you can provide as a family, the emotions are overwhelming. The care and treatment provided by the staff at Sanford House was individualised, consistent and of a high standard; over and above what we had anticipated but everything we could have hoped

for.
The communication and support for us as a family was honest, reassuring and compassionate. Every person we met whatever their role had a positive and kind attitude and we would have no hesitation based on our experience in recommending this care home to others.

Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing Home

Thank you for taking the time to leave us a review, Vivienne. We are so pleased to read your positive comments about our care home and we're glad the service we provided met your expectations as this is what we strive to do every day. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Sanford House Nursing Home
from Suzanne L (Wife of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

Thank you for easing our concerns and reassuring us when my husband was discharged from hospital to be cared for at Sanford House. The knowledge and experience of the staff helped us enormously. It was a different time for all of us but he was made comfortable and received wonderful care. Meals were

excellent, all staff interacted with him constantly and they kept us informed all the time. He sadly passed away and that experience was made easier by the kind staff. Thank you from all his family.

Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

Thank you for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. We are so sorry for your loss. Your feedback will be shared with the team.

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Review of
Sanford House Nursing Home
from A H (Resident) assisted by family/friend published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff have looked after me very well and very patient when I was very ill when I first came here. I thank everyone for their care. I am now feeling much better and look forward to being able to get about.

Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you received and the recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback has been passed on to the team.

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Review of
Sanford House Nursing Home
from Raymond S (Husband of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

A friendly and caring community. Management and staff work hard to cater for a diverse group of people. Other friends with knowledge of other homes speak highly of Sanford House!

Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing Home

Raymond, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted to hear your feedback.

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Review of
Sanford House Nursing Home
from Marianne F (Daughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

As a resident whose family was spread across the country, with 3 children in Scotland, I can only commend the care, respect and friendship that was shown to my mother. As her condition deteriorated the level of attention that she was given and the phone calls we received assuring us of her comfort were

extremely assuring to us that she was in the place that suited her increasing needs. All the nursing staff were interacting with her and this was more than evident in conversations I had with them. We cannot thank the staff enough for this.

Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

Marianne, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review of
Sanford House Nursing Home
from Andrew W (Son of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

Just can't fault Sanford House Nursing Home. My dad arrived here after a long spell in hospital and wish we could have got him here sooner. Staff and care go above and beyond with a feel-at-home atmosphere. I only gave the activities an excellent tick based on previous reviews because my dad was unfortunately

too poorly to participate in any. Everything else in my opinion was faultless and just can't express enough how efficient the whole setup is. Bless you all the team and would recommend it without any hesitation.

Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Care Homes Owned by Caring Homes Group in Norfolk

Caring Homes Group Locations in Norfolk (2)

Caring Homes Group Reviews in Norfolk (131)

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