Caring Homes Group in Oxfordshire | 1 Care Home

Review of
Benson House
from Belinda D (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

Everybody was so kind and caring and it had a lovely peaceful feel when I walked in.
The nurses were very helpful and informative to me, about mums short stay.
They supported me along the journey with mum and I am very grateful for all there help.
A lovely care home a big Thank you X

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Review of
Benson House
from Chris S (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My Dad came to Benson House for planned short term recovery but ended up staying for a number of months.
We can not fault the staff who were incredibly accommodating of his dietary requirements. All staff were without fail always cheerful, willing to spend time with my Dad and do whatever it took to

keep him happy. This was from all kinds of staff - the maintenance team, catering, nursing carers and the management and administration. We were so impressed.
Whenever we had a query or concern, response was immediate.
Benson House is a fantastic care home. They made my Dad' s last months as a comfortable as possible.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for your kind words and recognition of the team at Benson House, Chris. We are so sorry for your loss, and we hope we made your Dad's time with us was as comfortable and enjoyable as possible. Your comments will be passed on to the team.

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Review of
Benson House
from DJ M (Power of Attorney of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Benson House cared for my uncle for 3 years and at times he wasn't always grateful, but I know he was safe and had people around him instead of being home alone. I felt very supported by the staff and especially the carers who cared for Allan throughout his time at Benson House. They followed his wishes

and when the time came for my uncle to leave this planet they gave him a dignified death and allowed him to be discharged from hospital and die with the people who he knows and cared for him. With me being overseas and him having no relatives their care and support after he died with paperwork was so helpful. I am so happy we found Benson House, my uncle was happy there. With my heartfelt thanks.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for your kind words and recognition of the team at Benson House. We're very sorry for your loss, and we are pleased to hear your Uncle was happy and comfortable while with us. Your comments will be passed on to the team.

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Review of
Benson House
from E G (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My mum came to Benson House for end-of-life care. All the staff have been excellent, very caring and approachable. The level of care has been tailored each day to my mum's needs. My mum's room is very comfortable and cleaned regularly with accessible bathroom and shower, TV and telephone. There is a

weekly activity programme which is very good for interaction between residents. The meals are outstanding, with a good choice of options. The management is very approachable with any concerns and responded quickly to our questions.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care at Benson House and it is lovely to hear she is settling in at the home and that the team have met your expectations with regards to communication. Your feedback will be passed on to the team who will be delighted with your five-star review.

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Review of
Benson House
from Ann L (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Staff at Benson House were very helpful when we required care for my mother at short notice. Mum had an assessment at home within a few days and moved into the home the day after the assessment. Circumstances meant we extended mum's stay at short notice but this was never an issue for the home. We

were very happy with the care and attention mum had from staff. Access to the nurses was easy and they always had time to talk and discuss mums progress showing a deep understanding of her needs. The nurses communicated well with mum's GP and hospital clinicians, adjusting medication as required.
Unfortunately for mum an out break of covid meant that access to the activities was restricted but she still had chats with the other ladies at mealtimes
It was reassuring to have audio in mums room as we were concerned for her, especially at night.
Family were always made welcome when visiting.
The home was very accommodating when mum continued to visit Benson Day Centre a couple of times a week

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Ann. We are so pleased to read your positive comments about the care your mum is receiving and recognition of the team at Benson House. Your feedback has been passed on to the team.

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Review of
Benson House
from C M (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Really delighted with the kindness, care and careful attention to individual needs at Benson House. The activities and engagement (even with a reluctant joiner in!) are great and there is a lovely, unstressful atmosphere. Thank you.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about Benson House and we're glad the atmosphere in the home comes across well. Your comments will be passed on to the team who will be delighted with your feedback.

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Review of
Benson House
from S R (Daughter-in-law of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

The staff were caring, thoughtful and attentive throughout my father-in-law's stay. The management were responsive, listened to concerns and responded quickly to our questions.
Very professional care throughout.

Reply from Cathy Deocadez, Home Manager at Benson House

We would like to thank you for your words of kindness regarding the team at Benson House, they're very much appreciated. All comments will be passed on to the team.

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Review of
Benson House
from Joan J (Wife of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

You want clothing articles named, I bought eight pairs of trousers for my husband in July/August 2024, three pairs of which I have never seen him wear or in his room, I know he is incontinent. His sports jacket was ruined when it had been washed, most of the shirts and many pairs of trousers now in

his room are unnamed and not his. He has had a watch, two pairs of glasses and an electric razor and charger go missing. The glasses and watch had not been labelled. His file of photos and framed pictures seem to have disappeared.
I am well aware that in the time my husband has been with you his behaviour has been diabolical and a fair bit of the time, very awkward, not his old self at all, fortunately he seems totally unaware of where he is and doesn't seem distressed about it.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave a review for Benson House, Joan. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.

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Review of
Benson House
from G H (Partner of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My husband came into Benson House to provide respite care for myself and my family after almost a year of being cared for at home, which had become increasingly stressful for all concerned. All the staff at Benson were friendly, welcoming and accommodating in providing excellent care for my husband

and support for each member of the family. We were able to visit at any time, day or night, and were always made to feel that no query was too much for the kind and caring staff.
We all found Benson House to be a lovely environment to visit and spend time in, it is clearly well-maintained and comfortable for residents and visitors. The atmosphere was calm and caring upon every visit.

Reply from Cathy Deocadez, Home Manager at Benson House

We would like to thank you for taking the time to leave us a review and the positive comments about the home and team at Benson House. We're glad you found our home welcoming and that our communication was to a high standard. All comments will be passed on to the team.

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Review of
Benson House
from A H (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My dad spent his final week at Benson House and we're so grateful for the kindness, care and compassion of the staff. Although he was only there for end-of-life care, the difference they made was immeasurable. Having Dad at Benson House instead of at home allowed us to focus on spending precious time

with him, free from the stress of managing his care.
The staff were professional yet warm, always going the extra mile to make Dad comfortable and treating him with dignity and respect. Their attentiveness and empathy extended to us as well, offering reassurance, support and a calm presence during such a difficult time.
We felt so confident in how Dad was being looked after and the atmosphere of care and compassion they created meant the world to us. Benson House gave us peace of mind and dignity for Dad in his final days and we'll always be deeply thankful for the exceptional team.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for your kind words and recognition of the team at Benson House. We are so sorry for your loss and we are pleased that your dad received our care with the dignity and respect he deserved. Your comments will be passed on to the team who will be delighted with your feedback.

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Review of
Benson House
from Penny M (Wife of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

The staff are always very friendly and helpful and make every effort to support my husband on a daily basis. They keep me informed of any changes in his health and of any incidents which occur that I should be aware of. All the staff are compassionate and professional when dealing with the residents

on the first floor, many of whom have varying stages of dementia.
The rooms, both the bedrooms and all the public areas, are kept immaculately clean by a very competent group of cleaners who also show great respect and understanding when interacting with the residents.
Overall, the home is very well-run and I would not hesitate to recommend it to anyone seeking a residential home for a loved one.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Penny. We are so pleased to read your positive comments about your husband's care at Benson House and it is lovely to hear the communication and team are meeting your expectations. Your feedback will be passed on to the team who will be delighted with your five-star review.

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Review of
Benson House
from N O (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Facilities are good but overall communication still requires some improvement. Patient information and welfare stats/updates are very limited. Too often case/key workers do not pass on information to all (management/all with a need to know.) This has been an ongoing issue. Many pass the buck (especially

management). Too often I hear "I was not here" so don't know, this is unacceptable.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave a review for Benson House. We continually strive to improve the care and service we provide and appreciate your feedback. With that in mind, we will be in contact with you very soon to discuss how we can effectively improve our communication and address your feedback to meet your expectations.

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Review of
Benson House
from Julie B (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

I cannot fault Benson House in any way. My mum hasn't been as happy and contents as she is now since joining Benson in March 2024.
Mum has Alzheimer's and is confined to a wheelchair but she is included in a lot of the activities and has a lot of mental stimulation from these and the general interaction

with the nurses and carers.
All the staff treat mum with respect and love. It is honestly a joy to visit the home. The welcome I receive is always warm and friendly.
I highly recommend Benson House to anyone looking for a loving, warm, caring and friendly home.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your mum is receiving and recognition of the team at Benson House. Your feedback has been passed on to the team who will be delighted with your review.

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Review of
Benson House
from Richard S (Nephew of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My aunt has been a resident since November 2022.
Both she and our family are very happy with the way in which she is looked after. It took her a little while to settle and, as one might expect, the change from living independently was significant but she and we believe it was the right thing for

her. During our consideration, we were made welcome and all our questions were answered in a straightforward manner. Benson House are pretty good with communication so we are usually kept well-informed. The general difficulties with Covid were well-managed and we were kept up to date with the necessary temporary changes.
Aunt is very pleased with the hairdressing service in the well-equipped salon. She is a regular user.
During a professional career, I visited a number of care homes and there is no doubt in my mind that this is the best. The only downside is the noise in the garden from the busy A-road but that is a minor detail.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Richard. We are so pleased to read your positive comments about your aunt's care and support at Benson House and it's great that she was able to settle in with our team. We're glad that the communication has met your expectations and that she enjoys our hairdressing service! Your feedback will be passed on to the team who will be delighted with your five-star review.

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Review of
Benson House
from L P (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Mum has been at Benson House since May 2023. I am extremely happy with the care and support provided to her. The nurses and carers are very sensitive in ensuring that her dignity and personal preferences are always considered in their care. They consistently provide good individual support and give

time, which allows lovely relationships to be formed. The communication is also excellent: I am promptly kept up to date with every aspect of Mum's needs and care. The well-being team are invaluable with the activities and one-to-one sessions too, they really do take care to identify individual's preferences and give the time to them. Everyone is very welcoming and friendly, there is a real feel of comfort and calm at Benson House. The food is also of a very high nutritional standard and very appetising. I visited many care homes when choosing and I immediately knew this was the one for us - I highly recommend Benson House.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care and support at Benson House and it is lovely to hear that the team are being mindful of ensuring your mum's dignity and personal preferences are always being considered. Communication with families is always high on our priority list and it's great those expectations and standards are being met. Your feedback will be passed on to the team who will be delighted with your five-star review.

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Review of
Benson House
from Jacqui H (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

Mum moved into Benson House in July 2024. Until then, she had lived independently but it had become clear that she needed high-quality, residential, palliative care. Finding a room at Benson House was a godsend! Mum could relax, happy in her garden room, surrounded by kind staff and well nourished with

delicious food. All the staff - from nurses to carers, cleaners, catering staff and managers - cared about mum as much as I did. It felt like we were a team with the same goal - mum's well being and comfort. The nurses are truly amazing! With kindness and professionalism, they did their utmost to look after her right to the very end. Integration with other health services (GP and Sue Ryder) was exceptional. I will be forever grateful for how everyone made a very difficult time so much easier for not just mum but me. I miss her greatly but also the team there. So supportive at every stage. This is how end of life care should be. Couldn't recommend more highly.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for your kind words and recognition of the team at Benson House. We are so sorry for your loss, and we are pleased that your mum received the care that she deserved while she was staying with us. It's really lovely to read that the team here demonstrated the standard of care that aim for with every resident, and that they were able to be support you when needed at every stage. Your comments will be passed on to the team.

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Review of
Benson House
from Wendy R (Friend of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

Each week I escort my friend, who has been a respite resident at Benson House, to revisit the care home and join in the table tennis activity. On arrival, we are always welcomed with a smile by the staff who are friendly and genuinely helpful. The atmosphere at Benson House feels happy, relaxed and

inclusive. These visits offer my friend the opportunity to do what he loves as sport has played an important role in his life. Thank you Benson House for your kindness and support.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Wendy. We are so pleased to read your positive comments about your friend's visits to Benson House and it's great to hear we've been able to help him continue what he loves doing. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Benson House
from Jane R (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

My mother moved to Benson House in March 2023, she passed away in June 2024. Mum's medical condition was severe and she needed high-quality constant care which she received from the kind, professional carers at Benson House. Her medication was regularly reviewed and adjusted to suit the deteriorating

stages of her illness. Her food had to be puréed but was always tasty, colourful and nutritious. The wonderful chef made Mum a beautiful birthday cake for her 90th which you would never have known was puréed by looking at it, she thoroughly enjoyed it. Mum's fluid intake had to be thickened but, again, was never boring and she was given a variety of juice flavours. Mum's weight started to improve after a couple of months and so did her skin. During Mum's final week, it was obvious the end was near, I had at least one call every day from the nursing staff to update me, as I don't live close to the home. I can't fault the care my mum received and would recommend Benson House to anyone.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you, Jane, for your kind words and recognition of the team at Benson House. We are sorry for your loss and we are pleased that your mother received the care that she deserved while she was staying with us. Your comments will be passed on to the team.

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Review of
Benson House
from Joan W (Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

I first came to Benson House when it had just opened three years ago. I said then if my care needs grew I would not hesitate to come back here. Three years later, I am back at Benson House and as satisfied as before.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Joan. We are so pleased to read that you're as satisfied at Benson House as you were when you first visited. Your feedback has been passed on to the team.

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Review of
Benson House
from Rosemary S (Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

Good overall.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you, Rosemary, for taking the time to leave us a review and positive comment about Benson House. Your feedback will be passed on to the team.

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