Caring Homes Group in Suffolk | 3 Care Homes

Review of
Mellish House Residential Home
from C H (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Always a friendly welcome from staff. My mum is usually in the lounge during visits. Mum is clean, clothing clean, Mum always sitting well. Mum given a choice of meals which were colourful and looked appetising. Staff always spoke to my mum in a dignified friendly way. As a carer, myself (my career)

I always felt total confidence in the staff and management. Thank you Mellish House.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your Mum's care at Mellish House and it is lovely to hear you have total confidence in the team here. Your feedback will be passed on to the team who will be delighted with your 5 star review.

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Review of
Mellish House Residential Home
from Lynne S (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My mother was a resident in the Dementia care unit at Mellish House for almost two years.
I would like to say thank you and praise all the staff who cared so compassionately for her and myself when I visited, you really are an amazing group of people led by the lovely manager. Thank you for making

the most difficult couple of years bearable.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you, for your kind words and recognition of the team at Mellish House. We are sorry for your loss, and we're glad to have made the past couple of years easier for you. Your comments will be passed on to the team.

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Review of
Mellish House Residential Home
from Deborah P (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Mellish House for 18 months. During this time my mum was happy and settled, we watched her become one of the Mellish family with every staff member making her feel special and all our family members welcome at any time. Mum was shown care and kindness at the highest level

and staff went above and beyond their duties. As a family, we felt relaxed and comfortable when there but more importantly knew mum was well looked after when we were not. This gave us the time for our own lives which made seeing Mum and joyful time. Staff kept us informed of any changes and acted quickly when it was necessary. Mum always said she did not want to go into a home and we struggled with the decision but from day one we knew Mellish was the safest place for her and it soon became her home. When Mum died, the staff cared for Mum and us, something I will never forget. Mellish House is a special place with very special people in it, I will be forever thankful.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you for your kind words and recognition of the team at Mellish House. We are sorry for your loss. We're glad to have been a place of comfort and safety for her, and that she was happy and settled with our caring team. Your comments will be passed on to the team.

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Review of
Cotman House
from James H (Son of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Cotman House promotes and generates an excellent community style atmosphere through it's good management team and carers. Requesting any information or suggestions are always taken seriously and professionally. With the cafe especially, it is a good hub to relax with other resident's families. Happy

and hardworking staff who are very approachable and friendly.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. All comments will be shared with the team.

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Review of
Cotman House
from Jackie H (Sister of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My brother stayed at Cotman House for three weeks in November/December 2024, to recuperate from a full hip replacement. My brother has learning difficulties and autism. Cotman House provided a safe and happy environment for him and he loved all the staff and the many activities provided for residents.

Everyone at the home is friendly, helpful and caring, and I also received moral support from key members of staff, which was invaluable. I cannot thank everyone enough. My brother lives locally and it is a great comfort to know that, when the time comes, there will be a lovely place for him to go and live. It is excellent in every respect.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be pleased with your 5 star review.

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Review of
Cotman House
from Alan H (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My father initially went to Cotman House for a 3 week respite break, with a view to make this a permanent residency should he feel happy and settled, and the home met his needs.
My first impression was of a clean and modern home, spacious, with a great location and stunning views over the seafront.
The

staff that handled our initial enquiry and application, were very friendly and professional, everything was carefully explained.
My positive comments are:
The staff are very good, always in good spirits and they communicate well with my father, and ourselves.
The home is clean and well organised, the various social spaces mean that there is always somewhere quiet to sit, the views are fantastic, the garden is also a little gem.
Activities take place twice a day, and include light chair exercises for physical activity, singing, crafts, games etc, plus there is a dedicated cinema room.
There is a cafe on the lower floor, very useful.
We feel very involved and welcomed as visitors.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

We would like to thank you for taking the time to leave us a review, for your kind words about the home and recognition of the team at Cotman House Care Home. All comments will be passed on to the team.

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Review of
Mellish House Residential Home
from N A (Daughter-in-law of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved into Mellish House in July 2024 from Spain, her transition was very good.
In November, myself and her son attended a dementia awareness course, it was fantastic. So informative and the lady was so knowledgable.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about your mother-in-law's care at Mellish House and we're glad to have helped with the transition. We're also glad that you liked our dementia awareness course and that it was informative for you. Your feedback will be passed on to the team.

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Review of
Mellish House Residential Home
from C H (Brother of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

From the moment of my first visit to see my brother, I was treated with courtesy and efficiency by all staff. My brother, during his first week here, has been looked after to the highest standards. His room is very tidy, his clothes were soon taken and marked for laundry purposes together with his personal

possessions. The food is first-class and very healthy and nutritious. I cannot express my appreciation more highly than I have. What fantastic staff you have.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your brother's care at Mellish House and the standard of food at our care home. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Cotman House
from J L (Wife of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

Experience has been excellent. Thank you to two staff members in particular and all staff and carers for all their kindness.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and positive comments about the home and team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review of
Mellish House Residential Home
from John S (Son of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Outstanding team with many long-term members and superb care management people. My Dad, who had mixed dementia stayed at Mellish for respite care in 2023 and moved there permanently when we could no longer cope at home. Despite being largely blind and deaf, he was happy there thanks to the attentive

care of the staff who made sure he was clean, comfortable, warm and well-fed, and that he had some company every day. Whenever I had concerns, the team addressed them promptly and completely, giving me complete confidence in their care.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about your Dad's care at Mellish House and that he was well looked after by our team. Your feedback will be passed on to the team.

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Review of
Cotman House
from R G (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother was a resident of Cotman House for a two week convalescent period following a fall at home. The staff of Cotman House prior to her arrival, were extremely helpful, informative and supportive on the telephone, especially one staff member in particular. One arrival, my mum was made to feel very

welcome and she settled very quickly and happily into 'Cotman life'. The attending staff were all polite, willing to help and encouraging. The activities provided were appropriate, enjoyable and where necessary, suitably challenging.

Reply from Kirsty Allen, Home Manager at Cotman House

Thank you for taking the time to leave a review for Cotman House, and for your positive comments about our home and team. We are pleased to hear your mother enjoyed her time with us and that the team here met your expectations. Your comments have been shared with the team who will be delighted to hear your feedback.

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Review of
Hillside Care Home
from E R (Daughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Hillside Home have been so helpful in settling my parents in after they had to leave the bungalow where they had lived for 50 years. This has made the transition so much easier for all concerned than it might have been.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave us a review. We appreciate your kind comments regarding the team here and we hope your parents have settled in well with us. Your feedback will be passed on to the team.

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Review of
Cotman House
from C S (Respite Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

I spent two weeks at Cotman House for convalescence care following foot surgery.
I cannot speak more highly of my experience from my first contact with Cotman House and throughout the duration of my stay. All the staff were so supportive, caring and friendly and nothing was too much trouble.
Once

my recuperation is complete I look forward to being able to return to Cotman House as a visitor.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review of
Mellish House Residential Home
from D G (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Very good care. Well looked after. Food lovely.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments regarding your experience at Mellish House. Your feedback will be passed on to the team.

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Review of
Cotman House
from D K (Grandson of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

My Grandad has recently started to experience some confusion at home and was struggling to complete basic tasks confidently himself, as he's always been a very independent man and takes pride in being capable he was apprehensive about going into a care environment.
I am so grateful we were able to

find Cotman House as our first impressions were simply amazing, the home is located a short distance from the seafront and benefits from some impressive views, we were given a full tour and any questions were answered immediately, nothing was too much of an ask so we knew this would be the right place for my Grandad.
Upon arrival, we were assisted to his room and all the care staff was incredibly helpful and understanding, he settled in quickly and enjoyed spending time with other residents, particularly with the resident ambassador as they often had breakfast together every morning, he thoroughly enjoyed his respite at Cotman House and we cannot recommend it enough.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be passed on to the team.

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Review of
Hillside Care Home
from Chris H (Ex Family Member) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

My ex husband wasn't in Hillside for very long and I wasn't a weekly visitor, so my experience was quite limited.
I always found the staff very pleasant and helpful. My ex may not have been the easiest of patients I am not his next of kin anymore, but I would have liked to have seen his hair/beard

tidied more often, but he often refused to agree to that. I did it when I could. He is now in another home.

Reply from Maekhala Allan, Home Manager at Hillside Care Home

Thank you for taking the time to leave us a review, Chris. Thank you for your review of Hillside Care Home and for your kind comments regarding the team here. You feedback will be passed on to the team.

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Review of
Mellish House Residential Home
from L B (Wife of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

The care at Mellish House has been second to none in every aspect. It is a great relief to us (the family) that my husband is so well looked after. The staff are amazing and nothing is too much bother. They are all very well trained and are all approachable and friendly. Theirs is not an easy job. I

thank you all for giving us peace of mind.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Mellish House and it is lovely to hear your family are happy he's with us at the Home. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Mellish House Residential Home
from L M (Son of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Caring for people with dementia requires so much patience and mental resilience. The Mellish House staff demonstrated this in abundance the whole eight years that our dad was in their care. They are always kind and humourous, which was one of my dad's qualities. I'm sure in different circumstances he

would have been shaking the hand of every carer and thanking them for their care.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you for your kind words and recognition of the team at Mellish House. We are sorry for your loss, your dad was certainly very kind and humorous and the whole team here will miss him. Your lovely comments will be passed on to the team.

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Review of
Mellish House Residential Home
from Jan B (Daughter of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff here are an absolute godsend, they are all very caring with their patients and also with families. My mum loved the girls here. Very happy my mum was here.

Reply from Maekhala Allan, Home Manager at Mellish House Residential Home

Thank you, Jan, for your kind words and recognition of the team at Mellish House. We are sorry for your loss, and we are pleased that your mum received the care that she deserved while she was staying with us. Your comments will be passed on to the team.

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Review of
Cotman House
from M H (Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff are excellent - caring and sensitive to one's needs. I have lived here for six years and always received care, and politeness.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Care Homes Owned by Caring Homes Group in Suffolk

Caring Homes Group Locations in Suffolk (3)

Caring Homes Group Reviews in Suffolk (228)

Mellish House Residential Home

Mellish House Residential Home

Mellish House Residential Home

Cotman House

Cotman House

Cotman House

Mellish House Residential Home

Mellish House Residential Home

Cotman House

Mellish House Residential Home

Cotman House

Hillside Care Home

Cotman House

Mellish House Residential Home

Cotman House

Hillside Care Home

Mellish House Residential Home

Mellish House Residential Home

Mellish House Residential Home

Cotman House

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