Caring Homes Group in Wiltshire | 1 Care Home

Review of
Laverstock Care Centre
from A H (Wife of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband come to Laverstock Care Centre for 8 days respite, it was his first time. For the first 3 days he was a bit lost - not knowing his way about but when the Customer Relationship Manager he was happier. The personal care, medication and food were excellent. My husband did struggle with being

amongst other clients who were sick, dying and making a lot of noise. He enjoyed his room and the TV very much.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Laverstock. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Laverstock Care Centre
from R M (Son of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Home is clean and well-run. Staff good, treated with dignity. First care home we have been in that doesn't have an 'odour'. Thanks so much to all for looking after Dad in his final weeks.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are so sorry for your loss and we hope we made your Dad's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.

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Review of
Laverstock Care Centre
from Richard W (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

I continue to be completely reassured by the standard of care provided to my father at Laverstock.
He celebrated his 100th birthday there in August and I much appreciated the kindness and generosity of the management and staff in ensuring that he had a day to remember.
I am confident that the nursing

care he receives aligns completely with his mental and physical requirements and abilities and my questions as to his well-being are always answered honestly and willingly.
My father prefers not to participate in the comprehensive agenda of activities, preferring to enjoy the television and newspaper in his room. Despite this, the activities team do let him know what is taking place and he is encouraged to participate. His frailty unfortunately does not permit him to enjoy the outside trips laid on by the team.
I am always greeted in a friendly way by the reception, administration and facilities staff, who have always shown great kindness to me and other visitors.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your father's care at Laverstock Care Centre and we're glad he enjoyed his 100th birthday celebration! Your feedback will be passed on to the team who will be delighted with your review.

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Review of
Laverstock Care Centre
from J B (Husband of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Wife very happy.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

We would like to thank you for your words of kindness which are very much appreciated. Your feedback will be passed on to the team.

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Review of
Laverstock Care Centre
from R M (Husband of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

I have been coming into Laverstock now for 11 years and have seen the ups and downs in the home over the years but I have to say the improvements have been excellent in the last year, so keep it up.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are so pleased to read your positive comment about Laverstock Care Centre and we're looking forward to continually improving our Home so they meet the standards of residents and their families. Your feedback will be passed on to the team who will be delighted with your 5 star review.

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Review of
Laverstock Care Centre
from Sandra M (Wife of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

My experience at Laverstock Care Centre has been exemplary. After the first viewing, we accepted the offer of an available room only two days later. Every aspect of the care is superb. The nurses are wonderful, there are many of them and nothing is too much trouble. The food is very good. My husband

has made excellent progress in the short time he has been here and I wouldn't hesitate to recommend Laerstock Care Centre to anyone. A particular member of staff was always particularly helpful.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review, Sandra. We are so pleased to read your positive comments about your husband's care at Laverstock Care Centre and it is lovely to hear the team is assisting in improving your husband's progress. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Laverstock Care Centre
from Janet G (Sister of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

I found the care my sister received at the care home very good. All the staff are caring and friendly and do a very good job, the nursing staff are excellent. Nothing was too much trouble.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review, Janet. We are so pleased to read your positive comments about your sister's care at Laverstock Care Centre and it is lovely to hear the team here is meeting your expectations. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Laverstock Care Centre
from E W (Respite Resident) published on 25 October 2023

Submitted via Postal Card • Report

Overall Experience

I have found my stay (2 weeks or 15 nights for some reason) very beneficial to my recovery after 2 weeks in hospital. I have done as much as possible for myself but when help was needed it was there and given with pleasure. The staff are amazing and show endless patience. I found the food very stoggy

too much starch and not enough fruit. The helpings are too large so a lot of wastage but imaginative and varied.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave a review for Laverstock Care Centre and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback.

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Review of
Laverstock Care Centre
from M S (Respite Resident) published on 25 October 2023

Submitted via Postal Card • Report

Overall Experience

The day I came for 2 weeks respite to enable my assessment for rehabilitation my first impression of the staff and facilities, it looked like a 4-star hotel with a team of staff working as a team, with smiles on their faces. I went home with wonderful thoughts about it and I am now with the wonderful

team of physiotherapists, unbelievable! Yesterday was my first day of minor treatment and I have already achieved most of my goals. The care staff and managers are very good.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about the care you received while at the home, and your recognition of the team. It’s great to hear you’ve achieved most of your goals and hope your recovery continues to go well. Your feedback has been passed on to the team.

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Review of
Laverstock Care Centre
from B M (Wife of Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience

Welcoming greeted with a smile. My husband has been in this care home for a little while. Each and everyone of the staff are always caring and supportive when they are not busy with other clients. Carers just keep going nonstop. Weekends are a great concern, so few carers. Carers are very kind and

supportive and dignified. As for management, do not know who they are. Rooms are ok, carpets could do with a shampoo. Kitchen meals are very poor, size of the kitchen needs to be larger, a lick of paint would go a long way. Water jugs and beakers are awful. If my husband eats any more mince meals, he's going to look like mince.z

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to review us. I am so pleased that you are made to feel welcome when you visit Laverstock and that the care staff are caring and supportive. Thank you for your feedback in relation to staffing levels. This was discussed in a recent relatives meeting and we have now increased our staffing levels. Our staffing levels are under continuous review, and I will work closely with the team and our regional manager to carefully monitor this. As discussed in a recent relatives meeting, Leanne and I are keen to spend as much time as possible with our residents and their relatives. This is why we now work in the communal areas of the home where possible instead of the office. Thank you for your feedback regarding the meals. I have recently asked relatives to consider joining our dignity committee within the home so I will arrange for us to review the menus as a committee. If you would be interested in joining the dignity committee please let the Home know.

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Review of
Laverstock Care Centre
from J G (Wife of Resident) published on 29 May 2023

Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming staff. As you walk through the main doors it has a feeling of home and a calming presence.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about your husband’s care at Laverstock. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Laverstock Care Centre
from Lydia D (Daughter of Resident) published on 23 May 2023

Submitted via Website • Report

Overall Experience

First of all, can I start by saying a huge ‘thank you’ for making Dad feel so very welcome in his first week with you. Every single member of staff we’ve met over the last few days have been so kind, caring and genuinely helpful. Many have gone above and beyond and I feel so happy that he’s in your

care. Dad has also confirmed that he feels really well looked after.
The facilities are fantastic and the health and well-being activities that are put on daily are a great mix and a welcome addition to his great care. It is extremely clean and has a wonderfully warm and homely feel. Very blessed that we have this on our doorstep and can visit and take Dad out regularly.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. It’s our pleasure to have your Dad live with us and we are pleased to read your positive comments about both you and your Dad’s experience at Laverstock. Your feedback will be passed on to the team.

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Review of
Laverstock Care Centre
from Rachel W (Niece of Resident) published on 25 January 2023

Submitted via Postal Card • Report

Overall Experience

Kind, caring and efficient. Looking after my aunt very well, knew about her and tailored their care. Lots of activities, many join in. Excellent food. The family are looked after well too. Very reassuring.

Reply from Home Manager, Home Manager at Laverstock Care Centre

Thank you Rachel for taking the time to leave us a review, we are pleased to read your positive comments about the care your aunt is receiving. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review of
Laverstock Care Centre
from Susan M (Friend of Resident) published on 5 January 2023

Submitted via Postal Card • Report

Overall Experience

The staff are such lovely people, always polite and very helpful. Nothing is too much trouble, and I am always kept up to day with things. Always welcoming.

Reply from Home Manager, Home Manager at Laverstock Care Centre

Thank you, Susan, for taking the time to leave us a review and for your positive feedback about the team at Laverstock. Your comments will be passed on to the team.

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Review of
Laverstock Care Centre
from Elizabeth O (Partner of Resident) published on 4 October 2022

Submitted via Postal Card • Report

Overall Experience

My partner was admitted to Laverstock Care Centre from hospital, having spent two weeks there after breaking his arm in a fall. Coming to Laverstock has been a positive experience for both him and myself and the support we have received has been excellent. The care and attention that he has been given

have really impressed me. Staff are friendly and helpful in ensuring his needs are met.

Reply from Home Manager at Laverstock Care Centre

Thank you, Elizabeth, for taking the time to leave us a review. We are so pleased to read your wonderful comments about the care your partner received. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be passed on to the team.

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Review of
Laverstock Care Centre
from J W (Aunt of Resident) published on 2 September 2022

Submitted via Postal Card • Report

Overall Experience

My aunt is not an easy person due to both anxiety and dementia. The nursing team care for her in a very professional, friendly and caring manner. This meets both her physical and mental needs. The care in the nursing home is excellent.

Reply from Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your aunt is receiving such great care at Laverstock, and I will pass on your kind comments to the whole team.

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Review of
Laverstock Care Centre
from Geoffrey S (Husband of Resident) published on 30 August 2022

Submitted via Postal Card • Report

Overall Experience

The home is bright, clean and friendly. The rooms are well-appointed and cleaned on a daily basis. The staff are very patient and efficient. The leisure areas are clean, comfortable and quite stimulating. Activities are available on a daily basis. The food is fantastic, well cooked, with good-sized

portions and a very good menu.

Reply from Home Manager, Home Manager at Laverstock Care Centre

Geoffrey, thank you for taking the time to leave us such a wonderful review! We're happy to hear that your wife is receiving such great care at Laverstock and is enjoying the food available. I will pass on your kind comments to the whole team.

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Review of
Laverstock Care Centre
from Lisa B (Daughter of Resident) published on 22 August 2022

Submitted via Postal Card • Report

Overall Experience

My dad moved to Laverstock Care Center just over a month ago. The staff have been so kind and caring. They have taken huge efforts to get to know him and us. We go at any time, and they are always very welcoming. The nurses are really on top of his medical need and keep us updated as to any changes

in medication or his condition. There are lots of activities to participate in, and the carers also have a lot of chats with him, which is so lovely.

Reply from Home Manager, Home Manager at Laverstock Care Centre

Thank you, Lisa, for taking the time to leave us a review, and we are pleased to hear your dad is settling into the home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback has been passed on to the team, who will be delighted to read it.

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Review of
Laverstock Care Centre
from J L (Daughter of Resident) published on 2 November 2021

Submitted via Postal Card • Report

Overall Experience

99% of the time the staff are very helpful and my stepmother seems mostly to be content. The personal care she receives seems to be good for the most part. The staff seem to have coped very well with the recent restrictions and are always very friendly. Thank you very much for all you do.

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Review of
Laverstock Care Centre
from R M (Brother of Resident) published on 12 October 2021

Submitted via Postal Card • Report

Overall Experience

My sister has been a resident for some years now and has always been treated with the utmost care and kindness. The staff are always happy to talk to me about her and do a brilliant job under what can sometimes be very difficult circumstances. No complaints whatsoever about Lavertsock.

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