Care UK in Bath & North East Somerset | 1 Care Home

Review of
Rush Hill Mews
from A H (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I am happy with every aspect of the care that my father gets at Rush Hill. It has lived up to everything said by the friends who recommended it when I was first looking to bring him down to Bath from Scotland. What I see is a home that doesn't just look to maintain its already good standards: it actively

seeks to improve them, involving residents and relatives along the way.
The staff are warm, welcoming, and highly competent. I admire the calm, gentle, and confident way they handle my father's moments of anxiety and anger. Through our conversations they have helped me to come more fully to terms with his dementia, so that he and I get the best out of our times together.
I love the effort put into providing a wide range of daily activities. It's always good to see the pictures on Facebook, showing dad enjoying himself. And then there are the special activities: I will forever treasure the picture of dad participating in the baguette javelin event at last summer's "Olympics"!

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Review of
Rush Hill Mews
from Richard B (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Mum has lived at RHM since July 2024, having had 24x7 care in her house for 2 yrs. Mum has dementia which has slowly developed since her Dad passed in 2015. She's always been very sociable & active.
We were worried Mum moving 25 miles to Bath (where my wife & I live) & to a care home but we brought

her to RHM for a visit & she she loved it & wanted to move! I looked at all Bath dementia care homes & it was 1 of only 2 I felt happy Mum going to & it def seemed the best option & the extra cost would be worth it.
It has been!! She & we are so pleased. A lovely feeling of light & space. Great, friendly staff with good comms skills, lots of staff (compared to many others) which allows them to prevent issues/deal with them quickly. That all means Mum & the residents in general always seem happy. Lots of activities, lovely food, nice garden. RHM is responsive to questions & requests & encourages relatives to come to party nights etc. It doesn't feel part of a big company. 100% recommend!

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Review of
Rush Hill Mews
from Emma O (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My father is living with dementia & Parkinson's and has been living at Rush Hill Mews since last summer. I think the care he gets there is excellent; the atmosphere is cosy and friendly, food is great, staff are hugely caring and compassionate and he settled in really well. It's reassuring to know he's

in safe hands there. Since my dad has mobility issues, it's also so helpful to have extra services there too such as the hairdresser and podiatrist, and the staff member who organises the activities and events seems to make a huge effort to get the residents involved.

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Review of
Rush Hill Mews
from D C (Granddaughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My Grandmother is very well looked after here, all staff are extremely helpful and knowledgeable. Also impressed that there are always plenty of staff available.
Now that my Grandmother is receiving full nursing care, the family are very pleased with the care and attention she gets.

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Review of
Rush Hill Mews
from L C (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Mum has been at Rush Hill Mews since the summer of 2024 having previously spent a year in a different care home.
The moving in process was handled brilliantly and the staff were very welcoming and took time to help Mum settle in. The care has been excellent overall. Mum is not always a willing care

receiver so the team have had to work really hard to establish trust and a positive relationship to enable care. Mum's room is a reasonable size and she really enjoys being able to walk in the garden and feed the birds. There is a good range of activities available and the team seem to listen to what residents would like and do their best to provide it. They also put on some fun events for relatives to join in socially with the residents. The food is excellent, everyone enjoys the ready supply cakes and savouries in the bistro when they visit Mum!

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Review of
Rush Hill Mews
from Jayne G (Daughter of Resident) published on 23 February 2025

Submitted via Website • Report

Overall Experience

My mum has been at Rush Hill Mews since May 2024, I have nothing but praise for the whole team, they are all very friendly and extremely caring. They helped rehabilitate my mum after a fall where she broke her hip. Staff are always available if you have any concerns or questions, and my mum is safe

and happy. I would highly recommend Rush Hill.

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Review of
Rush Hill Mews
from J O (Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

It is a very emotional experience to find yourself in a care home you never expected to be in. I was very nervous on my first day but I had a warm welcome from everyone. I like my room, looking out onto the garden. My room is looked after beautifully. Housekeeping and laundry service are excellent.

All the carers are devoted to the residents. I find their care extraordinary, they love their job. The food is very good! We have a choice of activities each week. It all sounds much too good and at the moment it is!

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Review of
Rush Hill Mews
from D H (Civil Partner of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

This past week my partner had a major appraisal of his rehabilitation by his physiotherapy and occupational therapy team who declared him their star patient - having 'recovered' from his stroke far faster and far better than anyone possibly anticipated. Probably this was a consequence of his character,

determination and the superb care he has received at Rush Hill Mews in Bath. Our thanks go especially to the wonderful Rush Hill team that, night and day, supported us both - from the welcoming smile at reception to every aspect of my partner's daily care, the delicious catering, the lovely garden and the endless effort that was taken by so many to help as much as possible - always with a wonderful smile. The staff became true friends.

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Review of
Rush Hill Mews
from Michelle O (Friend of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

Very impressed with the care, friendship and encouragement shown towards all residents by all the lovely staff. They have created a family feel environment including all visitors and loved ones in this, ensuring all relevant parties receive updates on each resident's care and well-being. I can be rest

assured that when I am not able to be there my friend is in very caring hands. Would highly recommend it. Thank you.

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Review of
Rush Hill Mews
from J D (Sister of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

After looking around the area for a new home for our sister Rushhill came up tops. We did not make an appointment to visit as we wanted to see how the normal day-to-day works.
We were made very welcome and given a tour of the building and facilities. They answered all our questions and concerns as

this was going to be a big move for our sister. All members of staff were very polite and the engagement with residents was good to see. We arrived at lunchtime and the food menus looked delicious.
Our sister is living with dementia so the support and her needs are extremely important. She enjoys the facilities, entertainment and wellbeing activities. Sports day, exercise classes, singing and dancing. She enjoyed having her nails painted and being pampered. We have taken our sister out a few times but she is always happy to return. We are still learning but I would highly recommend Rushhill.

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Review of
Rush Hill Mews
from J M (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

Since my mum went into care at Rush Hill Mews as a family we know that she is being well looked after. The management and all the staff are excellent in all they do. Nothing is too much trouble. The atmosphere is relaxing and friendly. My mum is very happy there.

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Review of
Rush Hill Mews
from Dawn O (Daughter of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

I can’t say enough thank you to the team at Rush Hill Mews. Mum was understandably anxious about moving from her long-term home but the transition to happiness at Rush Hill has been stunningly quick. Everyone at Rush Hill is so kind to Mum and so helpful. Mum is still able to enjoy visits to her previous

home, and days out with family and friends, but Mum always wants to be back in time to enjoy supper at Rush Hill, a place that Mum now happily refers to as home. Thank you so much to all who have welcomed Mum and who are caring for her so compassionately and kindly.

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Review of
Rush Hill Mews
from N R (Daughter of Resident) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience

The care staff/nurses are lovely and always go that extra mile to make sure my mum is well looked after. She has access to a doctor if she needs one which is a real bonus! The food can be inconsistent in terms of quality but trying to please all the residents, I am sure can be difficult! It was been

disappointing that the hairdresser has not been that reliable but now that a new one has just started, so hopefully that has been rectified. On the whole, I am very happy with the care my mum receives at Rush Hill Mews.

Reply from Samantha Debenham, Reviews Team at Rush Hill Mews

Thank you for taking the time to write a review for Rush Hill. We are pleased that your mum are happy with the care you receive. I can assure you that our new hairdresser is reliable and we are not anticipating any problems. It is difficult to cater for all tastes where food is concerned but I am pleased that residents voice their opinions freely during residents meetings and via the food comments books. We are always happy to offer an alternative. Your feedback is important to us and I will ensure your comments are passed to the relevant teams.

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Review of
Rush Hill Mews
from Christine G (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My mum joined you in late January and has settled in really well and is very happy. All the team are very helpful and nothing is too much trouble for them. It is lovely to see my mum with a smile on her face and saying she is happy

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Review of
Rush Hill Mews
from Jennie M (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

Mum came to live at this beautiful nursing home in August 2023. Mum is very happy being at Rush Hill Mews and she partakes in the various activities when she feels up to it. These activities are twice a day and the staff encourage the residents to join in. Mum is always treated with the utmost respect

from all of the staff. They are always asking her how she is and if she needs anything. The staff are always friendly and smiling as soon as you enter the building. The menu is like something from a 5-star restaurant. The food is nutritious, piping hot and always looks very appetising. Rooms are cleaned thoroughly and Mum's clothes are always laundered promptly.
The staff could not be any more helpful to both Mum and us. Questions we have are always answered by the team. We feel this is an amazing nursing home all round and are so grateful that we could get Mum here. Thank you for all that you do.

Reply from Reviews Team, Reviews Team at Rush Hill Mews

Hi, thank you so much for your lovely words, we really do appreciate your feedback and I will share your kind comments with the team. We are so pleased that you feel happy about the level of care we give, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Rush Hill Mews
from P M (Resident) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience

If you have to give up your own home and feel this home is a very good place to come, but like everything else in life, you have to make it work. My room is lovely and my daughter has made it like home. The reception and carers are all great and kind and couldn't be more friendly and welcoming.

Reply from Reviews Team, Reviews Team at Rush Hill Mews

Thank you for your kind words, we really love having you here with us as a part of the Rush Hill Mews Family!

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Review of
Rush Hill Mews
from J L (Resident) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience

I have now regarded Rush Hall Mews as my home for the last seven months. My room, my home is lovely and I have direct access to the garden. The staff here are lovely and friendly! The daily entertainment varies and is much appreciated. The food is lovely and they cater for my dietary requirements. Having

my laundry done is luxurious, and my room is cleaned regularly. It almost feels like living in a stately home.

Reply from Reviews Team, Reviews Team at Rush Hill Mews

We are glad to hear you are happy here at Rush Hill Mews! It is a real pleasure to have you be a part of the Rush Hill family. I will ensure your comments are passed to the team!

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Review of
Rush Hill Mews
from Sue W (Sister of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

The overarching impression of Rush Hill Mews is of a happy, caring place in which the well-being of the residents is always first priority. The staff are, without exception, always welcoming and cheerful, and never mind being interrupted in what they are doing. Alongside this is a high standard of care,

with excellent food! I have been very impressed with the welcome I always receive when I visit, from the reception to any staff who happen to be in the corridor, and the invitations to join in with occasional events (such as the Valentine's Day lunch, or relatives meeting) give a genuine feeling of involvement with all that is going on.

Reply from Reviews Team, Reviews Team at Rush Hill Mews

Thank you so much for your kind words and taking the time to leave us such a wonderful review. Your comments are hugely appreciated. We are glad you have been made to feel welcome and enjoy the food/events.

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Review of
Rush Hill Mews
from Josephine W (Daughter of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

A few days before Christmas, my mother was discharged from hospital after falling and breaking her hip; her house was totally unsuitable for her, but thankfully, Rush Hill Mews had a nursing bed available. All the staff were incredibly welcoming and took great pains to make her as comfortable as possible.

The communication between myself and nursing staff was very good which I appreciated at this time especially post-operation. All the staff are very friendly, caring and respectful to my mother's wishes. The home itself is clean, light and spacious and care has been taken to make it homely and comfortable. My mother really enjoys the view from her window and is very comfortable in her room - she loves the en suite and the special bed has been of huge benefit to her. On a personal level, I have found it very reassuring that I know my mother is in a warm, comfortable, caring place where she is being well looked after. I would recommend Rush Hill without any hesitation.

Reply from Millie Haines, Reviews Team at Rush Hill Mews

Thank you for taking the time to complete a review of Rush Hill Mews. It is a real pleasure having your mother here with us. I am pleased to read that you find the staff caring and friendly. I will ensure that I share your review with the team as your lovely comments are very much appreciated.

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Review of
Rush Hill Mews
from Sarah B (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

Rush Hill Mews is a lovely place. The bedrooms are nicely decorated and being able to put your own pictures on the walls and bits and pieces around makes them feel more homely therefore comforting. The communal rooms are lovely and bright, with nice furniture and ornaments. There are always fresh flowers

around which cheers everyone up. Our mother has been at the home for a few months and loves it. She says that all the staff are kind and friendly which is lovely to hear from her. The entire team at Rush Hill are always helpful and professional and never not smiling! Every day there is some sort of entertainment or activity which our mother is enjoying more than we could imagine.
Overall a lovely care home.
Thank you to all of you for looking after our mother.

Reply from Millie Haines, Reviews Team at Rush Hill Mews

Thank you very much for taking the time to leave us feedback about your experience.
At Rush Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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