Care UK in Cardiff | 2 Care Homes

Review of
Llys Herbert
from E E (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

My father is very well looked after. The staff are very attentive, caring and friendly. They know him well and encourage his interests. We are warmly welcomed by all staff when we visit.

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Review of
Llys Herbert
from Stephen J (Son-in-law of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent level of care and attention to needs. All staff are very friendly and helpful. Interests are considered and every effort is made to ensure engagement. The lifestyle leader organised a room, decoration and refreshments (without us asking, a lovely surprise) for my mother-in-law's 80th birthday

so that my father-in-law and the rest of the family could be included in the celebrations. It is a great relief that we know that my father-in-law is being cared for and is made comfortable 24/7.

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Review of
Llys Herbert
from C N (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased with the attention shown to Dad's needs and the care given. Staff are always welcoming and friendly and all are very helpful. Lifestyle staff have considered Dad's interests and have set up a chess club with one member of staff, who is organising this, teaching herself to play in order

to join in, really impressed with her. Escorts on mini bus trips have been excellent, this included a Christmas visit to a family members home which was lovely for Dad. Most importantly we know that Dad is being cared for and is comfortable for 24 hours a day.

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Review of
Llys Cyncoed
from Ceri P (Daughter-in-law of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

What a truly fantastic care home. We are thrilled that our family member has settled so well and that is truly down to the dedication of all staff members. Everyone contributes to make the residents and families feel that Llys Cyncoed is genuinely a home from home. Of course the building is superb but

it's the people who make this place so special. I would have no hesitation in recommending Llys Cyncoed to anyone. You really do go the extra mile, a huge thank you to you all. If family members are considering a care home, Llys Cyncoed is a definite, you will not be disappointed.

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you so much for taking the time and writing this beautiful review for us. We are delighted that the family are all so pleased with everything that we do.

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Review of
Llys Cyncoed
from J D (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

We couldn't have found a nicer care home for Mum. It's like moving in with a big friendly family! Mum's been here for a year now and there's always plenty to do every day from puzzles, number games, bingo, flower arranging, cinema and even in-house singers and musicians every week. Mum especially enjoys

trips out on the minibus and still gets in some retail therapy at the shops every so often! Mum's made lots of friends, enjoys nutritious homemade food and makes use of the lovely garden. The staff at all levels at Llys Cyncoed are very professional, friendly and approachable, nothing is too much trouble, their priority is the resident's happiness. The social areas are perfect, open plan but split into a Bistro area for coffee and cakes, the parlour for TV and relaxing and the restaurant where tables are beautifully dressed and an upstairs room also used for activities and to watch films. There's a family room for special occasions but Llys Cyncoed love an excuse to have a party for everyone.

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Review of
Llys Cyncoed
from Jonathan P (Son of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

My mother has been in residence for almost a year now. Both the facilities and level of care have been excellent. There are plenty of options with regards to activities, both on and off-site and the ratio of resident to staff means there is someone on hand at short notice to help. The food is generally

excellent and the menu is varied, there are also plenty of other options available outside of meal time.

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Review of
Llys Cyncoed
from Mike E (Son of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Since Mum arrived at Llys Cyncoed in mid-July, she has become so relaxed and secure. The staff have engaged with her in a way that lets her feel a part of the home and not just a resident. She is thriving as our family had hoped for.
The surroundings, the food, and the atmosphere are truly enabling.

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Review of
Llys Cyncoed
from David E (Son of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

From my first visit, I have been impressed by the professionalism of all staff, the quality of the care provided to my mother and the evident warmth and concern shown to residents and family members.
The facilities, environment, food and services offered are exceptional. My mother is a much happier

person after only a few weeks in Llys Cyncoed.

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Review of
Llys Cyncoed
from Sophie M (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

My Dad has been a resident at Llys Cyncoed Care home for two years. The staff are totally dedicated and caring. My Dad has Parkinson's and so he requires quite a lot of personal care which I have found to be carried out in a very professional and caring manner. The resident comes first. I have been

contacted by the staff immediately when Dad was taken ill and an ambulance was called. Lovely staff stayed with Dad the entire time. I have regular contact about any updates on Dad which is helpful. The staff organise lots of social activities and trips out so there is something for everyone. Dad particularly enjoys the quizzes and giant crossword. There is live sport televised so you never miss out on a game, a Wimbledon final or the Olympics. There is a lovely garden too which Dad has been able to enjoy at times. I can't fault this care home for Dad. I know he is in caring and expert hands so I can rest easy. Thank you to all the great staff at Llys Cyncoed.

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Review of
Llys Cyncoed
from A T (Nephew of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

We could not have hoped for a better setting for my aunt's residential care. The facilities, food and care provided by all the staff are absolutely first-class, and we are so pleased and grateful that she is in safe hands and being looked after so well. It is a great comfort to see how much you all

genuinely care and connect with residents to make them feel at home. Thank you to all at Llys Cyncoed.

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Review of
Llys Herbert
from Steve W (Son of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

My mum is currently at Llys Herbert Care Home having respite care. This is her second time there and she is thoroughly enjoying it again.
Not only is my mum being cared for but she has also made new friends and is taking part in the daily activities.
The facilities are excellent, her room is lovely

as are the communal areas.
My mum is really grateful for everything that is been done for her and the support she is being given.
All of the staff are excellent, they are very caring and nothing is too much for them.
I can highly recommend Llys Herbert as the care home to go to for either respite or full-time from the service my mum has received.

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Review of
Llys Herbert
from Dawn S (Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

What a stunning care home. Llys Herbert is the next level of beautiful. Superior decorated and each time I've been there the manager has been welcoming and most helpful. The rooms are gorgeous and everything looks perfect.

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Review of
Llys Cyncoed
from Susan M (Daughter of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My sister has spent most of her days at Llys Cyncoed and as I live in Canada the feedback and details were very comforting for me.
Though far away I had video calls set up with no hesitation from staff which was great. I have had the opportunity over the last 12 months to spend quite a lot in there

up until my mom's passing (the staff were amazing). Seeing for myself Llys Cyncoed is immaculate from the inside out the decor is outstanding and an atmosphere of warmth. In saying all this it goes much deeper it's the core of which is the staff. They are the most genuine loving and caring that I have met from concierge to management and staff in all departments which for me was the most important factor for which I am deeply thankful. My mom was on the terrace (dementia floor) she was very respected and loved as all other residents. It's a very difficult and emotional time to place a loved one in a home I would highly recommend this care home without any hesitation!

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Review of
Llys Herbert
from C J (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

This place is wonderful, from the first show around to the present.
It was a big step as a family to put our Mother in on respite, even though we knew it was needed. The whole team made the check-in a smooth, pleasant experience and put us all at ease. We are thrilled with how quickly our Mother has

settled in, made friends and joined in with the activities on offer.
It's lovely for us to see her so happy and the change in her. We call it her five-star hotel. The rooms, meals and facilities are excellent.
The care given by the team in the dementia community has been amazing.

Reply from Reviews Team, Reviews Team at Llys Herbert

Hi, thank you very much for taking the time to leave us feedback about your experience. At Llys Herbert, we set a high standard for ourselves, so we are delighted to hear that your experience with us has been a positive one for both Mum and the family. The dementia community care team work hard to ensure that every resident is given person-centred care to help them settle in as quickly as possible as they appreciate how big a change this can be, but it is a whole team approach so thank you. Many thanks.

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Review of
Llys Herbert
from S L (Daughter-in-law of Resident) published on 3 June 2024

Submitted via Website • Report

Overall Experience

When visiting today, my mother-in-law was going to join the Activities Manager for the chair exercise class. It was fabulous. She was very personable with all the residents, she knew all by name and their abilities to conduct some movements. She was very safety conscious of their personal limits and

referred to their progress. The activities were fun. She had a lovely way with the residents to win their confidence and trust. The mindfulness/breathing activity was relaxing and then the residents loved the end of the session doing the 'funky chicken' move, along with upbeat music. All left the room smiling and happy.

Reply from Jenny, Reviews Team at Llys Herbert

Hi, thank you very much for taking the time to leave us feedback about your experience. At Llys Herbert, we set a high standard for ourselves, so we are very pleased to hear that your mother-in-law enjoyed the exercise class so much. The lifestyle manager works hard with the team to ensure there are plenty of exciting things going on for residents to enjoy. If you would like to provide us any further specific feedback, please use the form on the following web page: https://www.careuk.com/company/contact/feedback. Thank you for your time and we look forward to seeing more smiling faces. Many thanks, the team at Llys Herbert.

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Review of
Llys Cyncoed
from J F (Daughter of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Llys Cyncoed has lived up to my hopes and expectations; primarily, that my mother, who has Alzheimer’s, is cared for with dignity, professional expertise and kindness.
In addition, I enjoy being there. The minute you walk through the door you feel welcome and part of a community, thanks to all the

staff who contribute to the care home.

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Review of
Llys Cyncoed
from J H (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

Mum has just moved in and we've shared lunch with her. Our waiter has given us five-star service. All in all, so far, everything has been amazing and all the staff, without exception, have been amazing.

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Review of
Llys Herbert
from Russell S (Son of Resident) published on 3 April 2024

Submitted via Website • Report

Overall Experience

The whole package at Llys Herbert is excellent. The team who look after Dad are exceptional. Their attention to detail, kindness and compassion is really superb. The culinary team are very accommodating and the chef offers tasty and delicious meals which are presented as if you're at a 5-star hotel.

The rooms are very comfortable with all of the modern needs and offer a relaxing space to rest. The facilities are plentiful and all are presented in a high-quality way. Dad has called it a 'happy place' where nothing is too much trouble. The Llys Herbert family go above and beyond to ensure it's a caring, positive and welcoming home from home. Thanks Llys Herbert, we know Dad is in great hands.

Reply from Reviews Team, Reviews Team at Llys Herbert

Hi Russell, thank you very much for taking the time to leave us feedback about your experience. At Llys Herbert Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one. It is great to hear that Dad is enjoying the chef's tasty and delicious meals and refers to his new home as his "5-star happy place".

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Review of
Llys Cyncoed
from Julia C (Daughter of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

My parents initially attended respite care due to their recent ill health. They are being so well looked after and supported and cared for that they have now decided to remain as permanent residents, and are thriving from the care provided. The move from a temporary to permanent resident was conducted

by the Home very easily and the family kept informed of the process. It is wonderful that this home allows married couples to stay together as my parents have been together for over 60 years and would not want to be separated. They are in their own room and can also mix with other residents socially. They recently celebrated their wedding anniversary and the home made a lovely celebration for them. The home is providing excellent care for both of them and the family is now less stressed and are more at ease. So it is not only the residents that benefit but also their families as well.

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you for taking the time to write such a lovely review for us!It is wonderful having your parents live here with us and we are delighted that you are all so happy with everything

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Review of
Llys Cyncoed
from A P (Daughter of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

Kind, caring, considerate and empathetic staff make this home so special. My mother has settled very quickly and is happy and healthy residing here.
Excellent facilities, great food, fun activities and a family atmosphere all combine to create a ‘home from home environment’.
Well done!

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you so much for your lovely review!
We are so pleased that you chose us, thank you again.

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