Care UK in City of Edinburgh | 3 Care Homes

Review of
Lauder Lodge
from Jacqueline B (Daughter of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience

My mother is well cared for, and I feel that she is very safe in Lauder Lodge. Staff will keep us updated if she falls or is unwell. The staff are very kind and caring towards her, and she likes them very much. It has been difficult for her to move from her own home to the care home, and she is still

not completely settled. The rooms are very small.
Her mobility has deteriorated since moving there, she spends a lot of time sitting in a chair despite the staff encouraging her to move. Hopefully, when the weather gets better, she will be able to enjoy the garden and terrace and feel more at home. I feel that the food in the home, while delicious, could be more balanced with more salads, fruit and greens. She has put on weight, and her diabetes, which was in remission and was managed through diet for 20 years, has now become an issue, and she requires medication. I'm sure the kitchen would accommodate any requests from her, but she doesn't ask. A lower sugar menu and healthier snacks would be good to see

Reply from Samantha Debenham, Reviews Team at Lauder Lodge

Thank you for taking the time to share your thoughtful review. We're so glad to hear that your mother feels well cared for and safe at Lauder Lodge. Our team takes great pride in offering compassionate care and staying in close communication with families, so we’re happy to know you feel informed and supported.
We understand that transitioning into a care home can be a challenging experience, and it’s wonderful to hear that your mother is gradually developing positive relationships with our staff. We know it can take time to settle in, and we’re here to support her through this process.
We also appreciate your feedback regarding the room size and your mother's mobility. We strive to offer an environment that promotes comfort, and we are hopeful that the upcoming warmer weather will encourage her to enjoy our outdoor spaces more. Your insight is invaluable, and we will continue to encourage her mobility and well-being.
Regarding the food, we take your concerns seriously. We do our best to offer balanced meals and will certainly take your feedback on board. We'll ensure that there are more options for fruit, salads, and greens and explore creating a lower-sugar menu with healthier snack choices. Our kitchen team is always happy to accommodate specific dietary requests, and we encourage residents to let us know how we can best support their needs.
Once again, thank you for your kind words and constructive feedback. We're committed to providing the best possible care for your mother and will continue to work hard to ensure she feels comfortable and supported in her new home. Best wishes.

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Review of
Cairdean House
from Carole W (Niece of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

I am extremely pleased with the way he has settled at Cairdean and I feel it is due to the care and attention he has received from all staff especially his immediate team of carers and also due to the comfortable and stimulating surroundings.

Reply from Leona Thomson, Home Manager at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience.
At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. I
Thank you for your time.

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Review of
Lauder Lodge
from Elaine B (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Overall very good, in particular the nursing care. What could be improved is the time my mum sometimes has to wait for assistance after she presses her call button. This can cause frustration, particularly if she needs to go to the bathroom, as she doesn't want to have an accident. This has led to her

trying to go to the bathroom unaided and as a result she's fallen on more than one occasion. This is a safety concern.
Another issue is the food, it's often quite high fat and I'd like to see more healthy options e.g. fruit, veg, salad. My mum's type 2 diabetes has returned since she's been in the home as she's eating far more sugar.

Reply from Samantha Debenham, Reviews Team at Lauder Lodge

Thank you for taking the time to leave feedback for Lauder Lodge and sharing your feedback with us. We are pleased to hear that your mum is receiving good nursing care, and we truly appreciate your recognition of our team's efforts.
We are sorry to hear about the delays in response times when your mum presses her call button, and we understand how this can be frustrating, especially when she needs assistance with using the bathroom. Safety is a top priority for us, and we are concerned about the falls that have occurred as a result. Please be assured that we will review this matter with our team to improve response times and ensure your mum's safety and comfort are better supported.
Additionally, we appreciate your comments about the food. We understand the importance of a balanced diet, especially for managing diabetes, and we take your concerns about the sugar and fat content seriously. We will review the menu and explore healthier options, including more fruits, vegetables, and salads, to better accommodate dietary needs, as we do have a balanced and nutritional menu with healthy snacks available. Could you perhaps state that meals and snacks will be reviewed with the care team to actively encourage healthier options.
Your feedback is invaluable in helping us make necessary improvements, and we are committed to ensuring that your mum's care experience is as positive and safe as possible. If you have any further concerns or suggestions, please don't hesitate to reach out. Best wishes.

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Review of
Murrayside
from J S (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My dad aged 90 after a 3-month stay in hospital was admitted to Murrayside.
I have been delighted with his care. He appears to be settling in well.
All staff from administration, housekeeping, maintenance, nursing and carers have made us all feel welcome.
His care is person-centred and exemplary.

Nothing is too much trouble for the staff.
We now enjoy quality time, and he is safe and well-looked after.
I would highly recommend Murrayside.

Reply from Cliona Robertson, Home Manager at Murrayside

Thank you very much for taking the time to leave us feedback about your experience.
At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team.

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Review of
Lauder Lodge
from M C (Power of Attorney of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Management and care staff are very pleasant and helpful. From day one, seemingly cordial and cooperative with one another. There are many appreciative comments about catering and quality of food.
My one query was - until today - was it really necessary to communicate everything through our first contact

with a specific manager (who gained our appreciation and trust) rather than go directly to the relevant floor manager. It seemed, perhaps, to add to unnecessary communication stresses for those involved, though I was never given to feel that. Congratulations! Today, I know that as from January 2025, certain tasks will change.
Thank you for the sense of welcome extended each day in Lauder Lodge.

Reply from Samantha Debenham, Reviews Team at Lauder Lodge

Thank you for taking the time to leave feedback for Lauder Lodge. I would like to first start by thanking you for your lovely feedback, this will be greatly appreciated by the team. I would also like to thank you for providing feedback around communication. I would like to assure you that we understand the importance of consistent and effective communication and to ensure it does not cause any stress. This feedback has been passed to the Home Manager. At Care UK we are open to all feedback whether that be positive or constructive. Please can I kindly ask you to speak with the Home Manager to ensure all your concerns are addressed. Thank you once again. Best wishes.

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Review of
Murrayside
from S D (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum moved to Murrayside after years of being 100% sure she never wanted to go into a care home. Mum realised, however, that the time had come when she couldn't cope at home herself any more and daycare support here and there just wasn't enough.
That she settled so quickly and has at no time had

any desire to return home is a testament to the fantastic job the staff at Murrayside have done in helping Mum settle. It has been seamless. She is happy and relaxed (with the angst of living alone with dementia having left her face), is fitter and is so enjoying the company and varied activities as well as the support of the professional, caring and fun staff. She is loving having lots of new pals who are in the same boat as she is. When I visit Mum, she loves to go upstairs to the coffee shop. It is a joy to see her happy again and feeling safe and without worries.
I just attended a review today of her first few weeks, and could fault nothing!

Reply from Cliona Robertson, Home Manager at Murrayside

Thank you very much for taking the time to leave us feedback about your experience.
At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team.

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Review of
Cairdean House
from S D (Niece of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I was impressed by Cairdean House from my initial visit. I like the way it is organised in small units. My aunt has settled well and I have been kept well informed of her care.
The home has a lovely family atmosphere,and staff are welcoming, caring and attentive.

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Review of
Murrayside
from S T (Sister of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My sister moved into Murrayside Care Home on November 18th 2024. Her 3 daughters organised the move, they are my nieces. We all live in the area. The actual move happened quickly after our decision that a move for safety and care was needed. We had an orientation visit along with my sister and by ourselves.

On the visit with my sister, while admiring the facility suddenly realized that it was "her" who would be there, she protested, staff and manager coped with this well helping us as a family too with her anger towards her daughters. One month on, now my sister has settled well, joined in activities and making friends. We are free to visit. So far so good. She is happy and safe.

Reply from Cliona Robertson, Reviews Team at Murrayside

Thank you very much for taking the time to leave us feedback about your experience. At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one! Many thanks, the Care UK team

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Review of
Cairdean House
from Fiona R (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

When I first visited Cairdean House with my mother in October, we were immediately impressed by the friendliness of the staff and the atmosphere of the home. As there was a room available that was suitable for her, the move in process was quick and straightforward.
Since moving in, she has settled

in well. She loves all the staff and has become friendly with several of the residents. She hadn't been able to go out very much in the last couple of years and was very lonely. She seems much happier now.
There was a minor issue with the food. She complained about the quality and the portion size. When it was brought to the staff's attention, they dealt with it quickly. She now seems to have fewer complaints about the food.
I can't fault the cleanliness of the home. Everything is always spotless and very tidy.
The most important thing to me is that I know my mum is comfortable, safe and being well looked after.

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Review of
Lauder Lodge
from Alison C (Friend of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

I recently visited Lauder Lodge with my friend to see her lovely Dad. As soon as I stepped into the building, I could feel the warmth and love. We were immediately greeted, my friend by name, at reception. Every member of staff we saw on the way met us with a smile and friendly greeting - many stopping

to ask my friend how she was. The building was cosy and clean and the ethos was enabling and positive. I was very impressed by the cafe, a lovely place to spend time with family. Lauder Lodge, and their wonderful, hard-working staff, are a credit to the company. I have told my family to book my room now!

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Review of
Lauder Lodge
from J L (Power of Attorney of Resident) published on 28 December 2024

Submitted via Website • Report

Overall Experience

Any time I have visited I felt very much at home and staff members have been extremely friendly. The rooms are bright and en-suites are roomy. The botanic garden cafe is very popular and a beautiful place to relax with a resident. The standard of food is excellent.
The dining rooms are small and not

too noisy. The activity room looks interesting and the residents seem to enjoy the gatherings there.
As a visitor, I think the cinema is a huge bonus to have on site and the standard of technology is of a very high standard.
Having seen trolleys of laundry being returned to the rooms, it is beautifully folded and ironed.
As far as I can see, all the residents are very content and happy.

Reply from Chelsea Smith, Reviews Team at Lauder Lodge

Thank you for taking the time to provide feedback about your experience with us. At Lauder Lodge Care Home - Care UK, we hold ourselves to a high standard, so we are very pleased to hear that your experience has been positive. Many thanks the Care UK team.

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Review of
Cairdean House
from S W (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mother is a new resident at Cairdean House.
As someone who has always been protective of her privacy and independence, it was not an easy move for her to make.
The sensitivity and understanding of the Cairdean staff - both management and care staff - was instrumental in reassuring my mother and

myself that the move was the right one. This included a 2 week trial stay.
On moving permanently, mum was initially unhappy with the noise near her newly allocated room. When this was raised, she was moved to a new room. This was done promptly and readily by Cairdean management recognising an opportunity to show my mother that her comfort was paramount.
Since my mother has become a resident at Cairdean, I see her building new relationships with staff and residents, growing in confidence in her new environment that is empowering and stimulating for her - which is wonderful to see.

Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave such a lovely review. We really appreciate such positive feedback and it is lovely to see your mother settling so well!

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Review of
Murrayside
from Karen M (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

I cannot recommend Murrayside highly enough. The exceptional care is not just reserved for the resident but is also extended to guests. All the staff are caring, warm and approachable and the atmosphere is very much that of an extended family.

Reply from Caprice Geisha, Reviews Team at Murrayside

Thank you very much for taking the time to leave us feedback about your experience. At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Murrayside
from J M (Relative of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Murrayside Care Home has been exemplary in their care for my relative. After living at home with dementia for five years, a recent hospital visit highlighted the need for full-time care. From the moment I first met the staff at Murrayside, the care and support provided have been outstanding. Despite

initially being reluctant to move into a care home, my relative has settled in very well. During our most recent visit, we were delighted to see her happier than she has been in a long time. Knowing she is safe is reassuring, but seeing her genuinely happy means so much more. I am deeply grateful for the exceptional care and compassion shown by everyone at Murrayside.

Reply from Caprice Geisha, Reviews Team at Murrayside

Hi, thank you very much for taking the time to leave us feedback about your experience. At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Lauder Lodge
from Sheila L (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My dad has been a resident at Lauder Lodge for 18 months. He is very settled in their care. His physical and emotional care is of a very high standard and staff are always responsive to any concerns or requests that we make. Although social activities cater in the main for the majority female resident

group, there has been an excellent outing for some gentlemen residents to a golf driving range which Dad greatly enjoyed.
Without exception, Dad is treated with courtesy and care by all carers. E.g. whenever he returns to his room from an outing or visits the cafe, he is greeted warmly with a "Welcome back!"
Lauder Lodge is a lovely, well-maintained building. Dad's room has all he needs. Most importantly, he feels safe in their care and we all appreciate that immensely.

Reply from Caprice Geisha, Reviews Team at Lauder Lodge

Thank you very much for taking the time to leave us feedback about your experience. At Lauder Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Lauder Lodge
from N C (Friend of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

Visiting my friend, staff are very friendly and helpful. Keen to assist where they can.

Reply from Chelsea Smith, Reviews Team at Lauder Lodge

Thank you so much for sharing your feedback about your experience with us. At Lauder Lodge Care Home - Care UK, we strive to create a welcoming and supportive environment. Many Thanks, The Care UK team.

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Review of
Lauder Lodge
from Suzanne W (Niece of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I had a lovely warm welcome on my visit to Lauder Lodge. Staff are very friendly and attentive. My aunt really enjoys living in Lauder Lodge and it's so reassuring to see her settled and happy. I'm looking forward to visiting again after the new year.

Reply from Johan Molloy-Cruden, Reviews Team at Lauder Lodge

Thank you very much for taking the time to leave us feedback about your experience. At Lauder Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Lauder Lodge
from F A (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Friendly welcome on entry and also from all staff on the floor. The staff areapproachable and home has a good vibe. Residents are well cared for and staff try their best to meet their needs in a timely way. Menu options are good and different needs are catered for. Cafe for residents and visitors is

well-supplied
Lauder Lodge has well-kept outside gardens which are accessible to all residents and visitors. My mother is being well looked after.

Reply from Caprice Geisha, Reviews Team at Lauder Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Lauder Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cairdean House
from Pam W (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

We are incredibly grateful for the support we received in settling Mum into the care home as it was a challenging time. The team's attention to detail and genuine willingness to answer all our questions and provide valuable advice made the entire process much smoother. A special thank you to the care

home manager for her exceptional care and attention, which really made a difference. We truly appreciate all the kindness and professionalism shown. Thank you!

Reply from Caprice Geisha, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Lauder Lodge
from E S (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Sadly they don't accept authority funding: have a lawyer read over the contract! Care UK was taken to task in England about this but haven't had their knuckles wrapped by the Scottish Authorities yet. They don't offer any more than basic care for dementia despite promises on the website and published

info. Lots of lovely promises on admission to the home that never come to pass once money is handed over. Some staff are wonderful, others need consistent supervision by the floor managers: the same as any nursing home out there, but it looks pretty. It's a business and the management runs it like one. they will try to move your relative out of the home when their health declines, keep this in mind if you are wanting a lifelong place for them to live. After chatting to other relatives we are all having similar issues.

Reply from Samantha Debenham, Reviews Team at Lauder Lodge

Firstly we would like to express our apologies that you have felt you needed to leave this review and that you felt the care provided fell below expected standards, however, we thank you for giving Care UK the opportunity to respond. To enable us to understand the background to this review, we would please ask if you could kindly contact the Compliments and Complaints Team on 01206 237028 or email complimentsandcomplaints@careuk.com to discuss further.

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Care UK Reviews in City of Edinburgh (258)

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Cairdean House

Lauder Lodge

Murrayside

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