Care UK in Dorset | 3 Care Homes

Review of
The Potteries
from Nicky N (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mum has just had two weeks respite in the potteries. I was so impressed with the home and the staff.
The home is welcoming with a bright and airey reception and cafe area. The staff are very caring and pay great attention to detail , everyone seemed to know her name from day one .
I delivered her

case the afternoon before admission , her clothes were taken and immediately named and were hanging in her wardrobe/ drawers when we arrived . The lifestyle team encouraged mum to take part in activities of which there are many .Mum enjoyed the meals and the chef and team provided lovely cakes everyday for the cafe.
Many thanks to all at the potteries , would definitely recommend if you are looking for a care home .

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Review of
The Potteries
from Sue M (Wife of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been at the potteries since June 2022.
He has had exceptional care from the staff and lifestyle team.

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Review of
Ferndown Manor
from Z A (Friend of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The Manor is a spacious and pleasant environment. It is always clean and neat, and the staff are always pleasant. The arrangement of the rooms from a visitor's point of view could do with reviewing, as there is generally not a visitor's chair, and if there is you can only sit on the other side of the

bed and if there is not you have to sit on the bed.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for your thoughtful review! We're so pleased to hear that you find our home spacious, clean, and welcoming, and that you've had positive interactions with our staff. We always strive to maintain a comfortable and pleasant environment for both residents and their families.We appreciate your feedback regarding the visitor seating arrangements. We understand how important it is to have comfortable and accessible seating during visits. Your suggestion to review the room layout to better accommodate visitors will be considered as we continue to improve the experience for everyone. Thank you again for your valuable input. We are committed to making sure both residents and their families feel at home and well-supported, and we will work on making any necessary improvements to enhance your visiting experience. Best wishes.

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Review of
Ferndown Manor
from S S (Daughter-in-law of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Ferndown Manor and all the staff continue to be amazing in all the care, understanding, provision of entertainment and activities for my mother in law. Their support to her and her needs and to us as a family at a distance goes above and beyond. My mother in law has flourished since becoming a resident

at Ferndown Manor which is all attributed to the comments above.

Reply from Robin Hill, Home Manager at Ferndown Manor

Many thanks for taking the time to complete this review for Ferndown Manor. We are so pleased to receive these comments and indeed your previously communicated words regarding your Mother-in -law's care since moving to the home. We strive every day to make our residents lives as fulfilled as possible and it is lovely for our hardworking team to receive this deserved recognition. Kind regards from the whole Team at Ferndown Manor.

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Review of
Anning House
from Sandra M (Daughter-in-law of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

I have found the home welcoming and professional providing information needed and responses to questions in a timely way.
It would be useful to know more about what activities are offered/engaged with - perhaps through an app.

Reply from Samantha Debenham, Reviews Team at Anning House

Thank you for taking the time to leave a review for Anning House. I am pleased to see that you feel that the team here are professional and communicates well. In response to the activities, we do have an app which we have in the home and will be rolling out to all families in the next few weeks. This app will enable you to see what activities we have and what your loved ones are taking part in. The app is a platform for us to inform you of events happening, scheduled activities within the home and give you access to a regular newsletter. Do pop in and see me if you need any further information.

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Review of
The Potteries
from Karen C (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

I can't thank the team at The Potteries enough for the care and attention they gave to my Mum and also us as a family. They all went above and beyond and with so many highs and lows for us to all to deal with.
The warmth felt by my Mum was reciprocated with the team being known as 'her girls'. In

the short time Mum was there she was so very well cared for.
The family had regular messages from the team to keep us involved with Mum's care. We were always made to feel welcome when visiting.
I wouldn't hesitate to recommend The Potteries.

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Review of
Anning House
from Angela D (Partner of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Excellent care and service from all those involved with taking respite care of my partner.
This means I feel confident in leaving him in their care so I can take a well-needed rest.
He's always happy to go there for his little holiday as well.

Reply from Joanne Mcmahon, Reviews Team at Anning House

Hi Angela, thank you very much for taking the time to leave us feedback about your experience. At Anning House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Anning House
from Mark F (Son of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Mum is settling in and comfortable, the home is extremely well managed and presented, the facilities are very clean. The team are friendly and very helpful and always on hand to assist, activities are inclusive and well coordinated. I feel very happy mum is in good hands here.
Well done team.

Reply from Joanne Mcmahon, Reviews Team at Anning House

Hi Mark, thank you very much for taking the time to leave us feedback about your experience. At Anning House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Ferndown Manor
from Louise B (Daughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

Ferndown Manor is an excellent care home. The management and all members of staff are always kind, helpful and extremely supportive. My mother has had several respite stays over the past year and l have had the pleasure of getting to know many of her carers. The home is clean, well run and offers so

many things such as hairdressing, chiropody, a lovely coffee shop, various activities for the residents and their families, and delicious, varied nutritious meals. l felt that my mother was always safe, well cared for and treated with the utmost dignity and respect. Thank you to everyone.

Reply from Robin Hill, Home Manager at Ferndown Manor

Thank you for your comments which are greatly appreciated by the whole team, especially those who helped care for your Mother during her respite stays at Ferndown Manor.

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Review of
Ferndown Manor
from Kay S (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum and I have found the staff to be caring and kind towards her. She is comfortable and looked after her well. However mum would love to be able to chat with a staff member each day, although she realises that the staff are very busy.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for taking the time to leave your lovely feedback for Ferndown Manor, your feedback will be greatly appreciated by the team. I am pleased to read that you have found the staff to be caring and kind towards your mum and that you feel she is looked after well. This is of the upmost importance to us.I would also like to thank you for making us aware that your mum would like to be able to have more time speaking with the staff, we have taken this feedback on board, and we will ensure this is improved and the staff can spend more dedicated time with your mum. Thank you once again for taking the time to leave feedback. Best wishes

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Review of
The Potteries
from Keith H (Son of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Excellent care for my mum. She has dementia. The care she receives is second to none. Lots of interaction with the staff. So happy she is there. The staff are always very welcoming when I visit. If I have any worries, they put my mind at rest.

Reply from Reviews Team, Reviews Team at The Potteries

Hi Keith H (Son of Resident/Service User) Thank you very much for taking the time to leave us feedback about your experience. It is such a joy caring for your mum, Mum is very settled in her new home, Mum has made friends and joins in with the activities. At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you for your time, and we look forward to seeing you on your visits .Many thanks, The Potteries team.

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Review of
The Potteries
from David H (Son of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Living in Canada, I needed a trustworthy, safe and comfortable location for my 90-year-old Mother. I have been so pleased with the super care, warmness and constant updates the home provides. I cannot fault this location in any way and highly recommend it to anyone looking for top-class care for an

ageing relative, to provide them with a five-star lovely home in their latter years.

Reply from Reviews Team, Reviews Team at The Potteries

Hi David H (Son Of Resident/Service User)Thank you very much for taking the time to leave us feedback about your experience. It is such a joy caring for your mum, Mum is very settled in her new home, Mum has made friends and joins in with the activities. We are so pleased to read the home provides you with peace of mind living abroad knowing your mum is happy and well cared for. At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you for your time, and we look forward to seeing you on your next visit. Many thanks, The Potteries team.

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Review of
Ferndown Manor
from Alison F (Daughter of Resident) published on 1 December 2024

Submitted via Postal Card • Report

Overall Experience

Mom moved into the home in June 2024. Since that date she has settled in well enjoys the activities and is much more like 'My old mum'. The care given is exemplary and always given with a smile.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thanks for this lovely review. After her many visits 'testing us out !'....it has been our pleasure having your fabulous Mum make Ferndown Manor her home. She has certainly livened things up and brought many laughs to the home as well as brightened up our garden with her own colourful terrace...and colourful personality!

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Review of
The Potteries
from Daveena T (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My father was a resident at The Potteries for 5 years passing away on the 10th of October. His time at the Potteries gave him a very very happy and fulfilling care experience. The continuing strive by the management team to build the best team of service providers I've enjoyed being a part of too. The

icing on the cake being the lifestyle team now in place who bring so much joy to the residents.
Dad loved the staff and the staff loved him, it says something when I'm missing the team as they've become such a big part of my routine.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Daveena T (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. Your dad is very much missed and was a big character in the home. As are you, you are very welcome to visit anytime and join us at our community events. You've been a great support to the home. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again, Daveena. Best regards, The Potteries team.

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Review of
Ferndown Manor
from S C (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

Generally happy with the care dad receives. The staff take time to get to know him and tailor the care accordingly. Minor concerns about the inconsistency of activities on offer, this is due to unavailability of staff, particularly at weekends. Food seems good and plenty of variation. Facilities starting

to show their age although maintenance staff are excellent. Non-care staff (chefs, reception, housekeeping) all show care and compassion to residents. Management often invisible.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Firstly, I would like to start by thanking you for leaving feedback for Ferndown Manor. I am pleased to read you have been generally happy with the care provided to your dad and that you feel the staff take time to get to know him. This feedback will be greatly appreciated by the team. I would to thank you for raising your concerns about the inconsistencies in the activities provided. I would like to reassure we will take this feedback on board and we will review the activities schedule. To us, it's very important and we want to ensure we are providing consistent activities as it's important for the residents. We will also review the facilities of the home in the coming weeks and look to make improvements where needed. I am pleased you mostly feel positive about the home and once again thank you for your lovely feedback and the concerns you have raised. I hope you will soon see the improvements where needed. Best wishes.

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Review of
Ferndown Manor
from Margaret T (Wife of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

Huge thanks to the managment team and all your brilliant staff (including the chefs and catering staff) who took care of my husband whilst he stayed with you for respite during September. He hasn't stopped talking about how wonderful everything and everyone were - so much kindness came his way making

his 'holiday' a real pleasure, he was very reluctant to leave. This all helped our family and myself to cope with my hospitalisation knowing that he was safe, happy and so well cared for in such a beautiful home from home. Please relay our heartful thanks to all.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Many thanks for your lovely comments. It was lovely having your husband with us and he certainly did settle in at Ferndown Manor, not at all concerned when his stay was extended to allow you time to get back on your feet. We hope to see you both again soon. The Ferndown Manor team.

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Review of
Ferndown Manor
from G L (Son of Resident) published on 3 November 2024

Submitted via Postal Card • Report

Overall Experience

A very welcoming rest home, with a lovely atmosphere. The staff are always happy and efficient, everywhere clean and tidy. My mum came out looking better than when she went in. The food was good (including the cakes!) and well received. Her only gripe was being woken up at 22.00 for her medication -

she's used to taking it at 20.00.

Reply from Reviews Team, Reviews Team at Ferndown Manor

Thank you for taking the time to comment on your Mum's stay at Ferndown Manor, she did say she enjoyed her stay and might return on another occasion for a break, we look forward to welcoming her again! The Ferndown Manor Team.

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Review of
Ferndown Manor
from J D (Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

I have no complaints about any of the staff or the way I am treated. I am very happy here.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your comments. We are so pleased you chose to make your home here at Ferndown Manor....from the whole team.

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Review of
Ferndown Manor
from D S (Daughter of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care home, the team build great relationships with the patients and families, becoming an extended part of your family as well.
The home is always clean and staff do an excellent job helping the families cope with the difficult circumstances their loved ones are experiencing. Highly recommend

the home.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thanks for your words. Your Mum is much loved by the care team and glad to hear we all try to help not just with Mum but also support you through her care journey. The team at Ferndown Manor.

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Review of
Anning House
from Jennifer M (Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience

Having been obliged to leave Anning House after over 4 years, because my capital was depleted, I can now appreciate better the care I received there. The contrast with my current setting is marked. However, so many improvements could have been made, with very little expenditure or effort. Despite continual

requests, the food lacked a variety of green vegetables frequently cold and not well presented. With a few exceptions, carers were caring, competent and conversational! Communication with managers was very sparing, however, my main cause for dissatisfaction was the lack of a written, up-to-date, comprehensible service/care plan that would have provided me and my family with the assurance that we were getting what we were paying for and that my needs were understood by all those involved. Staff turnover meant having to frequently verbalise what I required.
Do not be seduced by the provision of "Other Health Services" - just a list of what is available to all members of the NHS, not "in-house".

Reply from Samantha Debenham, Reviews Team at Anning House

Dear Jennifer, Thank you for taking the time to leave feedback for Anning House. We will always look to take on feedback and make improvements where needed. I am pleased to read you felt the carers were caring, competent and conversational. We wish you the best.

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Care Homes Owned by Care UK in Dorset

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Care UK Reviews in Dorset (349)

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The Potteries

Ferndown Manor

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Anning House

The Potteries

Anning House

Anning House

Ferndown Manor

Ferndown Manor

The Potteries

The Potteries

Ferndown Manor

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