Care UK in Durham | 4 Care Homes

Review of
Kings Court
from C H (Relative of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

The care my relative received in Kings Court was excellent. She was cared for with genuine affection and staff took their time to ensure they met her needs. During her time there she was involved in lots of activities, and seeing the photographs of her smiling and involved was a real pleasure. She was

well fed, had meaningful activities and was treated with dignity.
Though she recently passed away, staff showed her kindness right to the end and were supportive to family who were attending, taking the time to pay their respects. Their many kindnesses were really appreciated.

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Review of
Church View
from June S (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mother receives outstanding care from an amazing team of carers who go above and beyond to meet her individual needs. The Care Home is superbly led by the Assistant Care Manager who inspires and motivates the team and always finds solutions if any problems arise. She is cared for with great dignity,

love, respect and compassion. The carers are encouraged to spend time getting to know the residents and my mother looks upon them as family as do I. The Care Home is well maintained incredibly clean food is excellent quality. My mother enjoys the many activities that are put on every day. She loves being pampered having her hair and nails done every week. As a family we were hesitant at the prospect of our mother becoming a resident but she quickly settled and thoroughly enjoys her life. I believe her life has been extended due to the exceptional care she receives and I and my family are greatly comforted in the knowledge she is very happy and so well cared for by an amazing team.

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Review of
Ventress Hall
from J S (Son of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My Mum doesn't get much interaction from carers, otherwise what is absolutely necessary. I feel that her basic needs are met but the carers could do more to make her life better. We often find carers sat in the lounge socialising between themselves or on their phones and I think that time could be better

spent with the residents.
Mum's room is often dirty and untidy.
We have raised issues with things not working in her room and they have not been resolved.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for sharing your concerns. I sincerely apologise for the experience you and your mother have been having at Ventress Hall. Your feedback is incredibly important to us, and we take your observations seriously.

I’m truly sorry to hear that the interaction your mother is receiving from the carers has not been to the standard you expect. At Care UK, we hold ourselves to high standards and I would like to sincerely apologise that these standards were not met; We strive to ensure that all of our residents feel supported, engaged, and valued.

I also apologise for the unresolved maintenance issues. This is not the experience we wish for any of our residents.

The Home Manager at Ventress Hall has an Open Door Policy and is always happy to discuss any concerns that may arise. Furthermore, we would like the opportunity to discuss your concerns with you to take learnings and make improvements where needed and implore you to please contact complimentsandcomplaints@careuk.com. We value your feedback and are committed to making sure your mother receives the best care possible.

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Review of
Kings Court
from Yvonne T (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

The manager and her team continue to deliver excellent care to Mum. She has flourished since coming into King's Court and every member of the team is enthusiastic and positive whilst with the residents. I can't single any particular carer out as everyone seems to know Mum and understand her needs. She

enjoys being with her fellow residents and doing the various activities available which are many and varied. Mum always looks clean, tidy and well-dressed just as she would want. She enjoys the food and her room is well maintained although I think she only sleeps there, preferring to spend time in the lounge with her friends. Thank you, everyone, at King's Court, we very much appreciate the support, care and kindness you show mum.

Reply from Caprice Geisha, Home Manager at Kings Court

Thank you very much for taking the time to leave us feedback about your experience.
At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Stanley Park
from Gordon R (Son of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Very friendly, helpful staff, rooms are well decorated and clean, the meals are very good and tasty. Me and my partner were able to have Christmas lunch with my mum and it was very nice and really enjoyed. The whole home has just been redecorated from top to bottom including carpets. I would highly

recommend Stanley Park to anyone.

Reply from Rhian Bell, Home Manager at Stanley Park

Thank you very much for taking the time to leave us feedback about your experience.
At Stanley Park Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Stanley Park team.

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Review of
Ventress Hall
from Ginny M (Niece of Resident) published on 11 February 2025

Submitted via Website • Report

Overall Experience

My Aunt moved to Ventress Hall in October 2024. 4 months in she seems very settled and happy. I selected Ventress Hall based on the friendliness of the staff and the general atmosphere which felt welcoming and slightly informal - the main reception area always seems to be quite busy and bustling and

I like that. She is happy with the food, there have been quite a few outings for her - and if the staff are encouraging she is likely to join in activities and have some fun. It has been a weight off my mind that she is now somewhere and safe and is cared for - and not living alone where she was becoming increasingly anxious about everything.

Reply from Caprice Geisha, Home Manager at Ventress Hall

Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Ventress Hall
from Diane H (Sister of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Very pleased with the care provided for my sister. The whole team are friendly, helpful and supportive. My sister is treat as an individual, all her care needs are met and we also have a laugh with the staff and other residents. Plenty of activities to keep people busy and a very friendly atmosphere.
Thank

you to the whole team for all they do.

Reply from Caprice Geisha, Home Manager at Ventress Hall

Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Ventress Hall
from C R (Daughter of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

All the carers look after my mam well, and she gets along with them all. The only problem I have is that if there is anything wrong with mam (i.e. lately very sore legs, painful back and bum). I have to point it out to the seniors and ask for something to be done. I think this kind of problem should

be noticed more by the carers. In all other respects, I'm happy with her care.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for taking the time to share your feedback with us for Ventress Hall. We're so glad to read that your mum is receiving good care and that she gets along well with the team at Ventress Hall. We also appreciate you bringing the concerns about her sore legs, back, and bum to our attention. It's incredibly important that we notice and address such issues proactively, and we'll make sure to bring this to the attention of the Home Manager and to ensure this is reviewed for your mum. Your comments help us enhance the quality of care we provide, and we are grateful for your input. If there is anything further, you'd like to discuss or any other ways we can support your mum, please don't hesitate to reach out to the Home Manager or you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. Best wishes.

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Review of
Ventress Hall
from D W (Daughter of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Mum has been here for 9 months. She has such a good quality of life now with all the activities and trips out she has. The staff are warm and welcoming and will do anything to help. The only problem we encountered was around Mum's cleanliness, Mum has Alzheimer's and when staff asked if she needed any

help washing and dressing Mum always said she could manage even though she couldn't. But now things seem to be improving as Mum is accepting help and getting showered regularly, after asking the staff to use different wording when asking her.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for taking the time to leave feedback for Ventress Hall. Thank you so much for sharing your kind words with us. We're thrilled to hear that your mum's quality of life has improved with the activities and trips and that she is enjoying her time here. We're also very happy to know that our staff have been able to provide the warm and welcoming care you expect. We appreciate you bringing up the concerns about your mum's cleanliness. We understand how challenging it can be when someone with Alzheimer's may be reluctant to accept help, and we're glad that things are improving now with the adjusted approach. It's wonderful to hear that your mum is more comfortable and accepting of the support she needs. Your feedback is valuable in helping us continually improve and provide the best care possible. If there's anything else we can do to support your mum or you, please don't hesitate to reach out. Best wishes.

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Review of
Ventress Hall
from H G (Daughter of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Generally good but there are some things that could be improved upon. For instance, drinks are provided in the dementia lounge, sometimes without drinking glasses. No towels in the bathroom, things going missing, which is common in the dementia unit, and staff don't have time to look for them. Most

things do turn up eventually. Unsupervised residents in the lounge, especially when one of the carers is on a break. The carers are great but they are often rushing around trying to do two things at once. Although staffing levels meet the government standards I feel they could always do with more.
There could be more frequent activities to stimulate the dementia residents. On an afternoon some residents in the lounge are asleep. Maybe they are just tired, but it could be because they are bored. Last week there was music from a bagpipe player, which went down well.
Overall this is a good care home with good food. With a few tweaks, it could be great.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for taking the time to provide us with your detailed feedback for Ventress Hall. We’re pleased to hear that, overall, you feel your experience has been positive, and that you’re satisfied with the care provided, as well as the food and staff.
We truly appreciate your insights on areas where we can improve. We understand the importance of ensuring all details, such as drink glasses and towels, are consistently available, and we’ll work to address this to provide a more seamless experience for everyone. We also recognise the concerns about lost items and the pressure on our staff. While the dementia unit presents unique challenges, we will review our approach to ensure items are better tracked and that our team has the support they need to focus on all aspects of care without feeling rushed.
Your comment about unsupervised residents during breaks is also valuable, and we will assess how we can improve supervision, ensuring that all residents are safe and engaged.
We’re glad to hear that the bagpipe performance was well-received, and we agree that more frequent activities can help keep our residents stimulated and living a fulfilling lifestyle. We’ll take this into account when planning future events to ensure that there are always opportunities for our residents to engage and enjoy their time.
Thank you again for your feedback. It is incredibly helpful as we continue to refine our services and make improvements where necessary. Please don’t hesitate to reach out if there’s anything else we can do to support you and your loved one. Best wishes

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Review of
Ventress Hall
from Karen L (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Putting Mum into a care home was the hardest decision we have had to make but I am now so pleased we have. The worry and stress have gone away knowing that she is in such a caring environment with staff who genuinely care about her. Her social life is great with many opportunities to attend different

events or just to sit and chat with other residents.

Reply from Caprice Geisha, Home Manager at Ventress Hall

Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Ventress Hall
from S H (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My wife and I visit Ventress most days. There is always a calm atmosphere. Cleanliness is excellent, it is bright and homely. Always made to feel welcome. We feel residents are well cared for. We would certainly recommend.

Reply from Caprice Geisha, Home Manager at Ventress Hall

Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Kings Court
from Andy B (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I am so happy with the care and friendship my Mam has received from the staff at King's Court. She was really struggling at home before she moved in last year and is so much happier now. She receives fantastic care and has the support she needs to join in with lots of activities to keep her body and

mind active. The home is in the former King's Head Hotel in Barnard Castle Market Place, has good facilities and it is nice that the residents can watch all the comings and goings in the town from the lounge window.

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Review of
Church View
from Leonard B (Son-in-law of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My father in law was a little reticent at the prospect of becoming a resident in a care home. However after a visit where he was able to meet staff and get a feel of the home he was much more at ease with the idea. He has now been a resident there for 6 months and still as settled there as when he became

a resident. Church View is well laid out and meticulously clean and caters for all the needs of the residents. The staff there are gems and nothing is any bother for them. Their whole work essence is for the good and well being of the residents who they arrange multiple activities for as well as tending to the individual needs of each. On my many visits now it is a joy to see their interaction with my father in law and also their willingness and encouragement of the residents to introduce new aspects for example a domino handicap which has encouraged other residents to participate. The knowledge he is supported and well looked after has been a great reassurance to us as a family.

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Review of
Church View
from Karen S (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Church View and all of its team has exceeded our expectations about what could be delivered in a care home. The home came recommended to me through a variety of routes and I know I could not feel more comfortable about the care my parents have received there. The care standards set are high; the environment

is homely and of a high quality and the facilities are modern.
More importantly than this, the way in which care standards are carried out in practice is remarkable. Individual carers are empathetic, personal and genuine in the way they care for each and every resident and this makes this a very special place. The leaders here have created an environment where each and every individual is treated with genuine care and personalised attention; every member of the whole multidisciplinary team is impressive in their own field.
I would recommend Church View unreservedly; we are lucky to have found it.

Reply from Caprice Geisha, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Church View
from Susan S (Daughter-in-law of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Having had to find a home at short notice for our beloved mother/mother-in -law, we have found this home to be superb. The rooms are well-furnished, warm and well equipped. The activities are well-planned, innovative and fun, and residents are supported and encouraged to join in. Each and every staff

member is so welcoming and friendly and go above and beyond to make each resident feel at home, cared for and content. They are treated as individual personalities and listened to, even when they are repeating themselves again and again! The expertise ,warmth, good humour and understanding of the staff has also helped us a family navigate through the cruel disease of dementia, and their support in difficult moments has been very much appreciated.

Reply from Caprice Geisha, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Church View
from D K (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

I cannot fault Church View Care Home, the care and compassion they show residents is wonderful. Nothing is too much trouble. The care is very person centred. There is always something on for the residents to do family and friends are encouraged to join in.

Reply from Caprice Geisha, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Church View
from J B (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mum recently moved into Church View October 2024.
It is the first time in 20 years that I feel she is very well cared for.
The staff are amazing!
Making my mum feel at home from the minute we entered.
I highly recommend this care home for loved ones.

Reply from Caprice Geisha, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Ventress Hall
from Andrew H (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

We had a very poor experience at Ventress Hall. We often struggled to access the building due to lack of staff on reception. My Dad was not looked after well in the specialist dementia unit, and staff were not very caring or attentive. Some of the staff were very rude to me, and lacked the patience

and professionalism to be in this line of work. We moved Dad to another home and have had an infinitely better experience.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for taking the time to leave feedback for Ventress Hall. I am very sorry to read of your experience. At Care UK, we hold ourselves to high standards and I am sorry to read that we did not meet your expectations. We are open to feedback whether that be positive or constructive and we will take this opportunity to take learnings and make improvements where needed. So we are able to understand your concerns in more detail please can I ask you to contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. We would like to be able to look into this further for you. Please be assured that we have taken on the feedback you have provided, and we will look to implement further training. I hope that your Dad is settled in his new home, and I am pleased to read that you had a better experience. Thank you once again for taking the time to leave your review. Best wishes.

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Review of
Church View
from J C (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My dad was very anti care homes, kept himself to himself so it was very difficult initially with the move to Church View but after a bad fall and my dad arriving straight from hospital the staff were so welcoming. His whole support was very individual to his own needs and how he prefers things to be.

Initially, the plan was for my dad to be there short term then to be reviewed. The day of the review we were all totally surprised my dad asked if he could stay as he liked his room so much and had settled knowing he could have his independence while having the reassurance he was fully supported when needed. He says he has no worries and he loves the staff, his room is like a hotel room, cleaned every day, the food is lovely, lots to choose from and nothing is a bother when he asks for a little help.

Reply from Caprice Geisha, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Care UK Locations in Durham (4)

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