Care UK in East Sussex | 2 Care Homes

Review of
Heather View
from S B (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely light and airy residential care home. All staff are friendly caring and helpful. A warm inviting welcome from the first visit for both my parents and their month stay for respite.

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Review of
Heather View
from P R (Wife of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always helpful, supportive + happy. They always have time to talk to to you about any concerns you may have.
My only issue I have is the clothes my husband wears have all shrunk which makes them uncomfortable for him to wear especially jumpers, joggers + cardigans.

Reply from Samantha Debenham, Reviews Team at Heather View

Thank you for taking the time to share your feedback regarding Heather View. We're delighted to hear that you find our team helpful, supportive, and always willing to listen to any concerns you may have. At Care UK we strive to provide outstanding, compassionate care and are glad to know that this has been your experience. However, we're sorry to hear about the issue with your husband's clothing. We understand how uncomfortable this must be for him, and we apologise for any inconvenience caused. If there's anything you'd like to discuss with us further, we would implore you to contact complimentsandcomplaints@careuk.com. Thank you again for bringing this to our attention, and we appreciate your continued support.

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Review of
Heather View
from E J (Granddaughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my nan has been here we have had such great care they have all been so caring and welcoming and making my nan our family feel so comfortable, they are so kind and caring no matter how difficult things could be with my nan, I am so greatful for their care they have shown. honestly 10/10 experience.

Reply from Rene Lubbok, Home Manager at Heather View

Thank you very much for taking the time to leave us such great feedback about your experience. It is much appreciated.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Kindest regards to you & your family.
CRM, Heather View care home.

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Review of
Heather View
from L M (Grandson of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

When my nan was admitted, there was concern that she may have felt alone, as she was a very sociable person, and enjoyed company. However, the staff have shown extreme support and care for my nan, making sure she is never alone. For example, sitting with her at dinner and having conversations with her

even though she was unable to fully respond back. The level of care relaxed any concerns knowing that she was in a comfortable environment and her needs were met fully. We are all so grateful for the job done at Heather view and we could not be more grateful.

Reply from Rene Lubbok, Home Manager at Heather View

Thank you very much for taking the time to leave us feedback about your experience.
It is always great to get such positive feedback from resident's relatives. It really is appreciated & I will pass on your feedback to our care staff.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kindest regards from the Heather View (Care UK) team.

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Review of
Heather View
from C M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum was transferred to Heather View in December 2024, we were all welcomed, the team always greeted us with a smile. I cannot voice how outstanding the home is. My mum is cared for with love and dignity, always. Family are treated inclusively. Every member of the team here are professional, caring

and actively listen. My mum could not be cared for better. The home is beautiful, a home from home. Communication is outstanding, I could not recommend Heather View more highly. Thank you, beyond words.

Reply from Rene Lubbok, Home Manager at Heather View

Thank you very much for taking the time to leave us such wonderful feedback about your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Kind regards
from everyone at Heather View care home.

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Review of
Bowes House
from D F (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Accepting that caring for Dad at home was no longer tenable has been tough. Following a fall, hospitalisation and a somewhat unhappy period in a nursing home that couldn't cope with Dad's level of dementia, we found Bowes House. Dad fits well in an environment which is geared to residents with various

forms and manifestations of dementia. He is well looked after and treated as an individual. Staff are friendly, attentive and patient, treating each resident with respect and kindness. Communication between the home and ourselves has been excellent. All staff contribute to the sense of welcome and homeliness from the moment we walk in. The physical environment is clean and spacious with wide corridors, very nice individual rooms and lovely communal areas for residents and guests to gather in 'non-institutional' settings. Dad has taken part in some of the many and varied organised activities which add to the sense of a safe and stimulating environment for all residents.

Reply from Lisa Phillips, Home Manager at Bowes House

Hi,
Thank you so very much for taking the time to leave us feedback about your experience, we really appreciate you sharing your experience with us and others online.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
We are so glad that Dad has settled well and is enjoying life here at Bowes House and that we have been able to support you and your family through such a difficult and unsettling time.
Best regards,
Lisa.

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Review of
Heather View
from C S (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My father is very happy here. Friendly and attentive staff and great facilities. Lots of activities, so never a dull moment for the residents. The downstairs cafe area is great for visiting, especially for grandchildren who like the ambience there.

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Review of
Bowes House
from Oli T (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My dad spent the past few weeks at Bowes House and has received really good care. I visit regularly and Dad is always cleab, comfortable and content. My dad is bed-bound and I've been impressed by the standard of care, regularly changing his position to avoid any pressure points, checking he has eaten/had

a drink throughout the day and of course, all the personal care. All these aspects are carefully monitored throughout the day and night and a checklist has to be signed at set intervals. I would recommend Bowes House.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi Oli, thank you for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we hold ourselves to a high standard and therefore, we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care. We note that some areas you did not give a score for or your score was neutral, we would very much value more information about how you feel we could improve in these areas, as we always strive to give the best in all areas of care, facilities and lifestyle. Please do contact me to share your thoughts in more detail as we would love the chance to make the care experience the very best it can be for all our residents. Thank you for your time, and we look forward to hearing from you. Many thanks, Lisa.

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Review of
Bowes House
from D W (Daughter of Resident) published on 28 December 2024

Submitted via Website • Report

Overall Experience

My sister and myself have both commented on how calmer and more organised Barley unit seems since one member of staff, in particular, has been there.
2-3/12.
We've had a few issues which I've taken to management but I've taken the incident from last week straight to this member of staff, who dealt

with it there and then, said she would discuss with the team. Today (12/12) she updated me.
I feel with this member of staff and another two, in particular, it's the details of care that have improved, all the staff on Barley are great but a few shine.
A member of staff now on Meadows is awesome. Dad's face lights up when she comes in to say hello to him, as does Dad's face with another member of staff.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi and thank you very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that you are seeing signs of improvement too. I note that you scored a couple of areas a three-star (neutral) score and we would love the opportunity to rectify this and provide a five-star experience in all areas so please do let us know more about these areas by contacting me on email with your feedback so we can investigate further. Thank you again for your time and we look forward to hearing from you.

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Review of
Bowes House
from A P (Relative of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

What a wonderful place Bowes House is, we found it after comparing a few different care homes and this is by far the best. The staff are wonderful with my mother-in-law, they have adjusted meals to accommodate her needs and supported her in building friendships. Truly 10/10.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi and thank you so very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so glad your mother-in-law has settled in so well and we always work hard to accommodate any special dietary requirements that residents have. Lifestyle is really important and we encourage and support residents to have the most fulfilling lives possible. Thank you for your time and your very kind feedback. Many thanks, Lisa.

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Review of
Bowes House
from Sarah P (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Bowes House was an amazing find. Right from our first discussion and contact with a member of staff it has been impressive. My mum, I think it is fair to say, had a predetermined idea of what the care home might be and she has had a complete change of thinking. She now wishes to stay on after her respite.

Bowes House was immediately friendly and welcoming from the staff and all the residents. The layout is fantastic - lots of different areas that residents can go to rather than one big lounge. My mum was instantly included in activities and she has blossomed in their care. Their flexibility to support individuals needs is fantastic and supporting her independence has been at the center of it. Knowing that my mum is in Bowes and is enjoying her later years is so reassuring. One member of staff in particular has been a great contact throughout and is always quick to respond to queries and provide advice and support when requested. Thank you.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi Sarah, just wanted to thank you very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We have loved supporting Mum to settle in, make friendships and enjoy an active lifestyle and it is so lovely to see her thriving here. Thank you so much for your time. Many thanks, Lisa.

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Review of
Heather View
from Maria V (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

My father has been at Heather View for 2 weeks now after moving from a very unsatisfactory previous care home. The difference has been night and day in my father's demeanour and we are so delighted so far with the care he is receiving. From the first contact to the day-to-day care and attention, we

cannot fault the support, professionalism, nurturing and kind staff at all levels. My father, whilst with advanced dementia and terminal cancer, is still social and is enjoying the many activities Heather View offers, very much tailored to the needs of dementia residents. We love seeing him enjoy a glass of wine with his lunch and being treated with respect and dignity. With a cinema, activity room, music room, cafe, hairdressers and beautiful bright and light en-suite bedrooms, it really is a lovely environment.
Having viewed over 12 homes to find the right place for our father we are so delighted to have found Heather View and know that our father's end-of-life care is the best it can be.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you so very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. We are so glad that Dad is settling in so well and that the family are so happy with everything. We really appreciate you taking the time to share your experience with us and the wider online community. Thank you, Customer Relations Manager. Many thanks, the Care UK team.

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Review of
Heather View
from Rachel F (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

My mum went to Heather View for a period of recovery following a hospital admission.
The staff at Heather View were absolutely amazing, showing nothing but care, kindness and love to Mum, enabling her to recover sufficiently to return home. The staff seemed genuinely happy to help Mum in any way they

could and always had time for her, nothing ever seemed too much trouble both in the care they provided and the time they spent just having a chat, which she loved.
The staff were wonderful to my Dad on his daily visits too, always making him feel welcome and part of the Heather View family.
The manager and her team were an enormous support to my sister and me at what was an incredibly difficult and emotional time, they went above and beyond in every way. Thank you!

Reply from Rene Lubbok, Home Manager at Heather View

Thank you very much for taking the time to leave us such a great review of your experience.
At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Heather View team

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Review of
Heather View
from C W (Daughter of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience

My Dad has been a resident for 4 months and is continuing his care at Heather View. The team has been excellent from all team members, and management for support with all aspects of the transition to Heather View and Dad's continuing care and from the team on Ashdown Suite. In the short time, Dad has

been a resident, every member of the team has made outstanding contributions to ease the settling-in process. As Dad's care needs have increased, they have been discreet and professional in communicating when his needs have increased and sensitive to help us understand the decisions made. Dad has needed to move to the Broadstone suite to access more support necessary to meet his needs and Heather View has endeavoured to listen to family members' wishes to include them in this process of a move. I really feel the team have got to know Dad well and offers a holistic approach to his well-being as well as what his physical needs are now demanding. I can't praise Heather's view enough, thank you all!

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Review of
Heather View
from Mark A (Power of Attorney of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

This is the first time I have been involved with looking after the care of an elderly relative.
Three of us looked around the home together and made a unanimous decision to choose Heather View.
Now one month down the line I can honestly say I am very happy with her care and how we have been supported

sorting out everything else.
The management, care staff, and support staff have all been brilliant.
I would not hesitate to recommend Heather View.

Reply from Lisa Phillips, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience, we really appreciate you taking the time to share your experience with us. At Heather View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and it really is our honor to be able to care for your loved one. Thank you again for your kind words, which I am sure will also be valuable to others looking for care for their loved ones. Many thanks.

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Review of
Bowes House
from S C (Friend of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My close friend has been at Bowes House over a year now. She was very low when she came in after struggling at home. She has settled in well and made very good progress after feeling very unwell and unable to walk. She loves the friendliness of the home and in particular, the lovely staff who support

on a daily basis. She is very happy and highly recommends the home to all her friends.

Reply from Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience. We are so pleased at the progress your dear friend has made. She is a pleasure to care for. Look forward to seeing you when you are next in. At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you. Many thanks, the Care UK team.

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Review of
Bowes House
from Brian P (Friend of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

It was lovely to share lunch with our ex-neighbour in a restaurant-type environment. The lunch was well-presented, hot and wholesome. The staff were attentive and showed sincere care for the resident and his visitors.

Reply from Reviews Team at Bowes House

Hi Brian, thank you very much for taking the time to leave us feedback about your experience. We are so glad you enjoyed your visit and lunch at Bowes House. We look forward to welcoming you back again soon. Thank you for your time and we look forward to hearing from you. Many thanks, the Bowes House, Care UK team.

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Review of
Bowes House
from Paul H (Nephew of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

I visit my auntie at Bowes House, and I must say with all honesty how wonderful Bowes House Care Home is. From the first point of entry, the team is so pleasant, with smiling faces, so very helpful and professional. An absolute delight! Bowes House itself has a full array of amenities, a beautiful cafeteria

section with pastries on offer. The whole vibe of Bowes House is simply outstanding, all the residents seemed so happy and content, and my auntie is just so very happy, it’s so easy to see how the team prioritizes the health and well-being of the residents, Bowes House is immaculately clean and seems active for the residents.
The management and team deserve full credit for how organized and well-run Bowes House care home is.
Truly amazing.

Reply from Karen Milligan, Reviews Team at Bowes House

Thank you very much for taking the time to leave us a reveiw about your experience. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackThank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.

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Review of
Bowes House
from M G (Private Carer of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I have been bringing my client to Bowes House for some time now. It is a truly excellent care home. The staff is wonderful and friendly and I can’t recommend them enough. Also, a certain staff member is wonderful and I cannot thank her enough for all the great work she does.
Thank you so much.

Reply from Karen Milligan, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience. We do appreciate it very much. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback Thank you for your time, and we look forward to hearing from you. Many thanks, to the reviews team and the Care UK team.

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Review of
Heather View
from Quentin S (Son of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My mother has recently become a resident of Heather View and we found the staff helpful, understanding and very kind. My mother has settled in well and is comfortable and well cared for. This is my first experience of long-term care and I would not hesitate to recommend Heather View.

Reply from Lisa Phillips, Reviews Team at Heather View

Hi Quentin, thank you very much for taking the time to leave us feedback about your experience. At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is our privilege to care for Mum and we are thrilled to hear it has been a positive experience for you and Mum. We really do appreciate you choosing to share your experience with us and the wider online community. Many thanks. Customer Relations Manager.

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Care Homes Owned by Care UK in East Sussex

Care UK Locations in East Sussex (2)

Care UK Reviews in East Sussex (302)

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Bowes House

Heather View

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Bowes House

Heather View

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Heather View

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