Care UK in Falkirk | 1 Care Home

Review of
Caledonian Court
from R B (Son-in-law of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

My mother-in-law became a resident in the Caledonian Court community in December 2023. We were initially worried about how she would react to moving into care after living in her own home until she was 95. We had no cause to worry. The staff from the cleaners, care staff, and medical staff up to the

manager looked after her really well. Helped her to integrate into the community. They also allayed any concerns we had about her. The care home has taken years off her and she enjoys her new life in Caledonian Court Larbert.

Reply from Reviews Team at Caledonian Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Caledonian Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Caledonian Court
from J G (Friend of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

My friend always appears very happy and content when I visit. The staff and management are very friendly and approachable and the atmosphere in the home is wonderful.
There is always something going on and the staff always have a smile on their faces.

Reply from Reviews Team, Reviews Team at Caledonian Court

Thank you very much for taking the time to leave us feedback about your experience. At Caledonian Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Caledonian Court
from I B (Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

We are happy with the care and attention she receives from the day staff. The night shift, at times, could be a bit more understanding, especially to the needs of the resident and taking their age into consideration.

Reply from Samantha Debenham, Reviews Team at Caledonian Court

Thank you for leaving your review – we are pleased to hear you are happy with the care you have observed by our daytime care team. We are surprised and disappointed with your comments about the team supporting residents during the night. Every member of our team puts residents at the heart of their care, and always act with residents’ well-being in mind. If you would like us to investigate your concerns, please can you to provide further details using the form on the following web page.
https://www.careuk.com/company/contact/feedback
This will ensure it reaches the correct team.

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Review of
Caledonian Court
from John M (Son of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

My mother's room is very good, kept clean. All staff are excellent, very friendly and helpful. We’re always made welcome when visiting Mum.
The activities regularly organised are very good and they make sure Mum is included and participates.

Reply from Caprice Geisha, Reviews Team at Caledonian Court

Thank you very much for taking the time to leave us a reveiw about your experience.
At Caledonian Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Caledonian Court
from Helen F (Daughter of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

Caledonian Court give both me and my sister the peace of mind that our mum is happy, safe and very well looked after.
She has such a connection with all carers and office staff, she is very settled and we can never thank them all enough, we could not be more grateful for her care. The kindness and

respect she gets is second to none.

Reply from Caprice Geisha, Reviews Team at Caledonian Court

Thank you very much for taking the time to leave us a reveiw about your experience.
At Caledonian Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Caledonian Court
from S C (Friend of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

First of all, thanks very much for all you do! Staff are friendly and the home is well looked after. There is plenty of space to get around inside and outside. May I suggest however, that something is done to improve wheelchair access at the front door? It is possible to manage but it could be made

easier. I am fit but I imagine others could really struggle. Oftentimes, I am at the door, pushing a chair in or out, with no one else around except the person in the chair. The outside doors are heavy and the metal ramp on the ground makes it really awkward to get through. It’s only a suggestion. Thanks again!

Reply from Samantha Debenham, Reviews Team at Caledonian Court

We are pleased to hear of your positive experience with our friendly team, and that you feel the facilities are spacious and well-maintained. We appreciate your constructive comments surrounding accessibility for disabled residents at the entrance. Our team are always willing to aid residents and their loved ones getting in and out of the home, and we are always considering ways to improve accessibility and ensuring getting around is as easy for residents as possible.

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Review of
Caledonian Court
from Shirley M (Daughter of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

My dad was admitted to Caledonian Court in February this year and I can honestly say I couldn’t have asked for a better one. From the front door to the management team to the carers and domestics everyone is pleasant, friendly and approachable.
The home is spotlessly clean. The personal care given

is excellent, given with care and dignity. The residents are well fed too by the catering team. They are also encouraged to take part in activities and are also taken on day trips in the care home minibus.
I am very happy with the care my dad receives. It’s not easy when a parent has to go into care, but the folks at Caledonian Court have brought peace out of a stressful situation.

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Review of
Caledonian Court
from Linda G (Daughter of Resident) published on 12 December 2023

Submitted via Website • Report

Overall Experience

My mother has been in Caledonian Court for only a few months, but in that short time she has settled very well. Staff are wonderful and very understanding of residents' needs. The management are first class and very approachable, no problem you take to them or the admin team is left unattended. In the

time Mum has been there not only has she started to make it her home, but my husband and I are also feeling part of the Caledonian family as we are made very welcome and now help with little jobs around the home, which is good for us and hopefully helpful for them.

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Review of
Caledonian Court
from A M (Son of Resident) published on 24 July 2023

Submitted via Website • Report

Overall Experience

My mother, born 23.01.1933, died while resident at the home.
I and my brother have nothing but praise for the staff who cared for my mother over a period of twenty months. She was diagnosed with vascular dementia in early 2021 and died peacefully this month.
My mother was obviously well cared for

and when she had an occasional, lucid period, herself praised the staff and was often heard issuing their instructions for the day, she had a wicked sense of humour and the staff often engaged in humorous exchanges with her.
Again, my thanks to the management and all the staff.

Reply from Martha Piper, Reviews Team at Caledonian Court

Thank you very much for taking the time to leave us feedback about your experience.
At Caledonian Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review of
Caledonian Court
from Dorothy S (Wife of Resident) published on 23 February 2023

Submitted via Postal Card • Report

Overall Experience

I have always been extremely grateful for the excellent care my husband has received. Staff are extremely kind towards myself and my husband. Home managers and all who work in different departments are extremely pleasant.

Reply from Holly Cole, Reviews Team at Caledonian Court

Hi Dorothy, thank you very much for taking the time to leave us feedback about your experience.
At Caledonian Court Care Home - Care UK, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review of
Caledonian Court
from J G (Friend of Resident) published on 18 February 2023

Submitted via Postal Card • Report

Overall Experience

Since my friend went into Caledonian Court Care Home both me and my wife have found the staff to be very good, the place is clean, the food is alright and the entertainment is of a high standard. A difficult job to undertake but the manager is very good and the home is a credit to her skills.

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Review of
Caledonian Court
from Kathleen L (Daughter of Resident) published on 27 September 2022

Submitted via Postal Card • Report

Overall Experience

The care home and staff have been 100% supportive to my mum and family. From the day my mum went in she was made to feel at home and nothing was too much if she needed. The staff at the office and senior staff supported myself and sister through a very hard time. Can't thank them enough.

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Review of
Caledonian Court
from Eileen F (Daughter of Resident) published on 17 March 2022

Submitted via Postal Card • Report

Overall Experience

The care and attention given to Dad has given us peace of mind that he will settle in long-term.

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Review of
Caledonian Court
from Denise G (Daughter of Resident) published on 20 January 2022

Submitted via Postal Card • Report

Overall Experience

I have been very happy with the care given to my mother since she has been at Caledonian Court Care Home. Mum had difficulty settling in and she has always been treated with kindness and patience. The staff are always helpful and friendly. Very accommodating. They are a credit to your company and deserve

praise for their efforts.

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Review of
Caledonian Court
from L L (Daughter-in-law of Resident) published on 18 January 2022

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in the home for about three years now. The staff are caring, attentive and friendly. She is well cared for and content. Although covid and being locked down has taken a toll on her physical health, she is still happy and contented; but unable to walk now. My niece was married

in September 2021 and a carer accompanied mum to the wedding, it was a lady from the white wing and she was excellent with mum and blended right in on the day. I can't praise her enough.

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Review of
Caledonian Court
from Leon B (Friend of Resident) published on 15 December 2021

Submitted via Postal Card • Report

Overall Experience

I recently visited Caledonian Court Care Home with a friend to see their family member. The home was welcoming, friendly, clean and there was lots going on for the people who live there.
The manager took the time to say hello as well as the care and nursing staff.

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Review of
Caledonian Court
from James M (Son of Resident) published on 15 December 2021

Submitted via Postal Card • Report

Overall Experience

Anytime I've been to visit my father I can only leave the premises and say he's been fine, relaxed and happy. Tells me he's been looked after, fed, washed and comfortable. That keeps me happy and contented!

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Review of
Caledonian Court
from Val J (Daughter of Resident) published on 10 December 2021

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for almost five years. As a family, we are delighted with the care and love that she receives. Mum has also required several hospital appointments, which have been no trouble for the staff to arrange. Perhaps the only slight annoyance, if that the home mobile phone doesn't get

a signal in some rooms too far away from the base unit at the nurse's station. However, if we have required to speak to Mum, she was wheelchaired to an area that gets a good signal. Many staff have let Mum use their own phones.

Reply from Samantha Debenham, Personal Assistant at Caledonian Court

Thanks so much for taking the time to write your review and rate Caledonian Court care home 5-stars! We are delighted to hear that you are extremely likely to recommend us to others. We love having your mum at the home, and we are delighted to hear you are very happy with the care and love she receives.

We are sorry to hear of your frustration regarding the phone signal of the home mobile phone. Your feedback has been received and acted on. From this, we have opened a new ticket with our IT department to get this looked into to improve our facilities for communication. Once again, thank you for leaving us a lovely review; we love having your mum at the home.

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Review of
Caledonian Court
from Phyllis M (Daughter of Resident) published on 7 December 2021

Submitted via Postal Card • Report

Overall Experience

Since my dad has been in Caledonian Court since February, myself and other family members have no issues with how Dad is treated. He's always clean, shaved and dressed properly. Anytime we have questions, someone has always been there to answer. Now there's new management, Caledonian Court has changed

for the better.

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Review of
Caledonian Court
from Elizabeth L (Daughter of Resident) published on 15 July 2020

Submitted via Website • Report

Overall Experience

My mother was resident in Caledonian Care Home for six years and I cannot praise the staff enough for the care and attention my mum got and the support they gave the family. They made these difficult years so much easier for our mother and for us. She enjoyed their company and we could see the love

she had from them and visa versa in their faces. During the lockdown, they have excelled in keeping their residents happy and most importantly Covid-19 free throughout. They are truly amazing. So pleased we chose Caledonian Court Care Home. Thank you to all.

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Care Home Owned by Care UK in Falkirk

Care UK Locations in Falkirk (1)

Care UK Reviews in Falkirk (27)

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