Care UK in Gloucestershire | 2 Care Homes

Review of
Sandfields
from Carol A (Niece of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

When I began my search for a Care Home for my aunt, I really didn't know where to begin as I lived a long way from Cheltenham and did not know the area. A friend of my aunt had recommended Sandfields so I began my search there. I didn't need to look any further. I was shown around by a very professional

lady who explained everything during my tour of the Home.
Having decided on the Home, a couple of staff visited my aunt with a brochure before she moved there to explain everything and reassure her. The transition went very smoothly and my aunt was extremely happy there for the final 2 years of her life.
The care she received was superb and the staff often went above and beyond. Unfortunately she was bed-bound for most of her stay so could not take full advantage of the activities, visits and outings that the home offered. The food was always amazing.
The quality of the food was excellent and the staff would often prepare special meals for her as she struggled to eat some food.

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Review of
Scarlet House
from B F (Grandson of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

My grandad came to Scarlet House at the beginning of the month and he loves it! And on my last visit, he was having a cuppa with the manageress. Would recommend 100% Thank you.

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Review of
Sandfields
from W H (Niece of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

I have become extremely concerned about the lack of staff, non-existing activities (especially at Weekends) and lack of communication. I have reported this to management but have received no response. There appears to be great unhappiness in all care sectors and with the high fees charged and increase

in April, the issue is unacceptable.

Reply from Samantha Debenham, Reviews Team at Sandfields

Thank you for reaching out to express your concerns. I am genuinely sorry to hear about your dissatisfaction regarding staffing levels, activities, and communication at Sandfields. We understand how important these aspects are for resident wellbeing, and I deeply regret that we have not met your expectations. Please know that your feedback is extremely valuable to us. I am particularly concerned to hear that you feel there has been a lack of responsiveness from the management team regarding your concerns. I understand that you have already liaised with both the Deputy Home Manager and the Home Manager separately regarding these concerns. I would appreciate the opportunity to discuss your concerns in more detail so that we can address these matters promptly. If you feel comfortable, we would implore you to contact us via complimentsandcomplaints@careuk.com so we can investigate your concerns in more detail.

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Review of
Scarlet House
from W H (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The first thing that struck me when I began to live in this home was the friendly nature of all the staff. That has continued throughout my stay. Nothing is too much trouble. From the manager to the latest recruit, their sole aim is to please the client. It was not my choice to be a full-time resident

before, circumstances changed that decision and this was definitely the right one.

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Review of
Scarlet House
from J W (Friend of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

Scarlet House is a lovely clean care home, bright and airy. The coffee hub is a great asset in getting residents gathering and chatting with visitors. This area nearly always has a great vibe. On the odd occasion it's empty, guess there's been other activities on as there are quite a lot of these. Rooms

are comfortable and adequate Especially with so many places to go. There's a cinema with a bar, quiet rooms, lounges, a garden and clean dining rooms. Overall a great place.

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Review of
Scarlet House
from M L (Daughter of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother suddenly lost her sight in June 2024 and was admitted into Scarlet House urgently. Her care has been mostly neglectful until my brother and I contacted the CEO and adult social care having complained to manager, deputy manager and care team, with none or little change. It was only after my

mother fell in her bathroom and broke both hips and was hospitalised that things improved and a safe guarding inspection was carried out. I am much happier with her care now but it has been a long fight to improve it.

Reply from Samantha Debenham, Reviews Team at Scarlet House

Thank you for taking the time to leave feedback for Scarlet House and sharing your experience. I would like to take this opportunity to deeply apologise for the distressing situation you and your mother have gone through. We truly regret that your mother's care did not meet the high standards we strive to provide. We are grateful for you providing feedback and bringing your concerns to our attention. I would like to assure you that all feedback is welcomed, and the Home Manager will always welcome all feedback whether that be positive or constructive. You can alternatively contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. We will always be committed to making improvements where required and to prevent such situations in the future. I am pleased to read you are now happier with the care being received for your mother. Thank you once again. Best wishes.

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Review of
Scarlet House
from A D (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care, nothing is too much trouble, staff are always friendly and helpful. Would recommend Scarlet House highly.

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Review of
Scarlet House
from Heidi O (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been living at Scarlet House for two years. The staff are kind and professional. I can see that they know my dad very well and treat him with love and dignity.
There is a well orgainsed, proactive vibe in all operational areas of the home and staff strive to meet high standards in the running

of the home.

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Review of
Scarlet House
from L M (Niece of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My aunt and uncle entered Scarlet House almost a year ago. During this time they have been well looked after by caring and attentive staff. Every time we entered the premises it is clean as well as their rooms. Well tended and the surroundings very pleasant indeed.
I have every confidence in the safely

at the residents at the home.

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Review of
Scarlet House
from Shaun M (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

I cannot fault the care and attention the team pay to Mum. The home helps keep her independence , which is very important to us all.

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Review of
Scarlet House
from T C (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

A very warm and lovely place for Dad to live in and for us to visit him, all the staff are so very friendly and nothing is too much trouble. They are all so kind and thoughtful.

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Review of
Scarlet House
from Kay J (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been living in the home since March 2024, she has adapted well and she is content and relaxed. Also she has had less medical problems since she has been at the home. We have had a rough year but the staff have supported us as well as taking good care of our mum. The home was hit with a D&V

virus in November and quickly got their system in place to deal with it and with the nursing and care the residences received prevented a lot of them going to hospital. We have enjoyed the events through the year and feel part of the home.

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Review of
Scarlet House
from K J (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum seems to have settled into Scarlet House as well as can be expected.

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Review of
Scarlet House
from N T (Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Very good experience. Care staff are nice to me, I take part in all activities. I am happy to live at Scarlet House.

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Review of
Scarlet House
from Rebecca W (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Scarlet House has a nice atmosphere, very welcoming. Staff are always pleasant and keep me informed of changed or concerns with dad. Lots of effort made with activities and all residents being included when they want too. Dad has taken a while to settle in but he has enjoyed the Christmas period here

and is happier.

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Review of
Scarlet House
from D H (Wife of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

We first encountered Scarlet House for a respite stay for my husband in 2024. However after a lengthy hospital stay it was not possible to continue to be cared for at home. He was admitted to Scarlet House. This has proved a successful move, he is monitored and cared for and with his developing dementia

is treated with dignity and patience.

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Review of
Scarlet House
from C A (Wife of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with my husbands care. He is very settled and happy.

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Review of
Scarlet House
from Deryck W (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident in Scarlet House for over 4 years now. We can not praise the staff on the unit and managers enough for the exceptional care that Mum is receiving.
The activities schedule is really good to and residents are encouraged to take part.
I would recommend Scarlet House to anyone

who is looking for care for an elderly relative.

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Review of
Scarlet House
from S H (Daughter-in-law of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

All the staff go above and beyond to aid and comfort residents when they are at their most vulnerable. The staff are sometimes pushed to their limits time wise but always helpful

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Review of
Scarlet House
from Clive H (Friend of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

We as a family feel extremely pleased that were able to get my daughter into Scarlet House. We're very pleased with the staff and care she is getting. I find the home to be warm and friendly and I complement and thank all the staff.

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Care Homes Owned by Care UK in Gloucestershire

Care UK Locations in Gloucestershire (2)

Care UK Reviews in Gloucestershire (292)

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